OB CH7

persona

a professional role that involves acting out potentially artificial feelings as part of a job.

positive reappraisal

a psychological coping technique. This method involves finding meaning in seemingly negative life events.

flow

a state of consciousness in which a person is totally absorbed in an activity

cognitive dissonance

a term that refers to a mismatch among emotions, attitudes, beliefs, and behavior.

Affective Events Theory (AET)

a theory that explores how events on the job cause different kinds of people to feel different emotions.

rumination

an inability to let go of past events and obsessively thinking about them.

burnout

an ongoing negative emotional state resulting from dissatisfaction.

Putting into Perspective

another psychological coping technique, involves minimizing the perceived importance of a situation.

time management

development of tools or techniques that help to make us more productive when we work.

negative emotions

emotions such as anger, fear, and sadness that can result from undesired events.

positive emotions

emotions such as joy, love, and surprise that can result from desired events.

wellness programs

employee sponsored offerings that support and promote employee health.

stressors

events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Role conflict

facing contradictory demands at work.

emotion

feeling that occurs quickly and profoundly in response to an even that is desired (positive) or undesired (negative).

information overload

information processing demands that exceed the supply or capacity of time available for such processing.

stress

the body's reaction to a change that requires a physical, mental, or emotional adjustment or response.

psychological capital

the degree to which the individual has high efficacy, optimism, hope, and resilience.

emotional labor

the regulation of feelings and expressions for organizational purposes.

workaholism

the tendency to work excessively and compulsively.

self awareness

this exists when you are able to accurately perceive, evaluate, and display appropriate emotions.

self management

this exists when you are able to direct your emotions in a positive way when needed.

relationship management

this exists when you are able to help others manage their own emotions and truly establish supportive relationships with others.

social awareness

this exists when you are able to understand how other feel.

type a personalities

those who display high levels of speed/impatience, job involvement, and hard-driving competitiveness.

type b personalities

those who tend to be relatively calm and tend to think through situations as opposed to reacting emotionally.

Role ambiguity

vagueness in relationship to our job responsibilities

work life conflict

when the demands from one's work and other aspects of one's life are negatively affecting one another.

telecommuting

working remotely such as from home or from a coffee shop for some portion of the workweek.

challenge stressors

demands and circumstances that cause stress but also promote individual growth.

Employee Assistance Programs (EAPs)

Programs that provide support to employee to help them deal with personal problems that can affect performance, health, and well-being.

genuine acting

behavior requiring an individual to display emotions aligned with their own.

deep acting

behavior requiring an individual to try to experience the emotions they are displaying.

surface acting

behavior requiring individuals to exhibit physical sign, such as smiles, that reflect emotions they don't feel.

affect-driven behavior

behavior that occurs when emotional trigger you to respond in a particular way.

Role overload

having insufficient time and resources to complete one's job

emotional intelligence

how people can understand each other more completely by becoming more aware of their own and others' emotions.

psychological detachment

leaving work at work and focusing on non-work activities.

sabbaticals

paid time off from a normal work routine.

mindfulness

paying attention to one's feelings without reaction or judgment.

procrastination

postponing doing important tasks, even knowing that you will experience problems later.

hindrance stressors

stress caused by factors that detract us from our personal goals and prevent personal growth.

anticipatory stress

stress caused by visualizing events that may (or may not) happen in the future.