OB - Chapter 7: Managing Stress and Emotions
Persona
a professional role that involves acting out potentially artificial feelings as part of a job.
Flow
a state of consciousness in which a person is totally absorbed in an activity.
Cognitive dissonance
a term that refers to a mismatch among emotions, attitudes, beliefs, and behavior.
Affective Events Theory (AET)
a theory that explores how events on the job cause different kinds of people to feel different emotions.
Negative emotions
emotions such as anger, fear, and sadness can result from undesired events.
Positive emotions
emotions such as joy, love, and surprise can result from desired events.
Stressors
events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.
Role conflict
facing contradictory demands at work.-
Emotion
feeling that occurs quickly and profoundly in response to an event that is desired (positive) or undesired (negative).
Information overload
information processing demands that exceed the supply or capacity of time available for such processing.
Amygdala
the area of the limbic system that controls fear type responses.
Stress
the body's reaction to a change that requires a physical, mental, or emotional adjustment or response.
Emotional labor
the regulation of feelings and expressions for organizational purposes.
Self-awareness
this exists when you are able to accurately perceive, evaluate, and display appropriate emotions.
Self-management
this exists when you are able to direct your emotions in a positive way when needed.
Relationship management
this exists when you are able to help others manage their own emotions and truly establish supportive relationships with others.
Social awareness
this exists when you are able to understand how others feel.
Role ambiguity
vagueness in relation to our job responsibilities.
Alarm phase
when an outside stressor jolts the individual, insisting that something must be done.
Resistance phase
when the body begins to release cortisol and draws on fats and sugars to find a way to adjust to the demands of stress.
Exhaustion phase
when the body has depleted its stores of sugars and fats, and the prolonged release of cortisol has caused the stressor to significantly weaken the individual
Work-family conflict
when the demands from one's work and family are negatively affecting one another.
Telecommuting
working remotely such as from home or from a coffee shop for some portion of the workweek.
General Adaptation Syndrome (GAS)
Han Selye's hypothesis that stress plays a general role in disease by exhausting the body's immune system.
Genuine acting
behavior requiring an individual to display emotions aligned with their own.
Deep acting
behavior requiring an individual to pretend to experience emotions they don't feel.
Surface acting
behavior requiring individuals to exhibit physical signs, such as smiles, that reflect emotions they don't feel.
Affect-driven behavior
behavior that occurs when emotions trigger you to respond in a particular way.
Time management
defined as the development of tools or techniques that help to make us more productive when we work.
Role overload
having insufficient time and resources to complete one's job.
Emotional intelligence
how people can understand each other more completely by becoming more aware of their own and others' emotions.
Employee Assistance Programs (AEPs)
often offered to workers as an adjunct to a company-provided health care plan.
Burnout
ongoing negative emotional state resulting from dissatisfaction.
Sabbaticals
paid time off from a normal work routine.
Type A personalities
people who display high levels of speed/impatience, job involvement, and hard-driving competitiveness.
Type B personalities
people who tend to be calmer than type A people, and tend to think through situations as opposed to reacting emotionally.