OB - Chapter 7: Managing Stress and Emotions

Persona

a professional role that involves acting out potentially artificial feelings as part of a job.

Flow

a state of consciousness in which a person is totally absorbed in an activity.

Cognitive dissonance

a term that refers to a mismatch among emotions, attitudes, beliefs, and behavior.

Affective Events Theory (AET)

a theory that explores how events on the job cause different kinds of people to feel different emotions.

Negative emotions

emotions such as anger, fear, and sadness can result from undesired events.

Positive emotions

emotions such as joy, love, and surprise can result from desired events.

Stressors

events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Role conflict

facing contradictory demands at work.-

Emotion

feeling that occurs quickly and profoundly in response to an event that is desired (positive) or undesired (negative).

Information overload

information processing demands that exceed the supply or capacity of time available for such processing.

Amygdala

the area of the limbic system that controls fear type responses.

Stress

the body's reaction to a change that requires a physical, mental, or emotional adjustment or response.

Emotional labor

the regulation of feelings and expressions for organizational purposes.

Self-awareness

this exists when you are able to accurately perceive, evaluate, and display appropriate emotions.

Self-management

this exists when you are able to direct your emotions in a positive way when needed.

Relationship management

this exists when you are able to help others manage their own emotions and truly establish supportive relationships with others.

Social awareness

this exists when you are able to understand how others feel.

Role ambiguity

vagueness in relation to our job responsibilities.

Alarm phase

when an outside stressor jolts the individual, insisting that something must be done.

Resistance phase

when the body begins to release cortisol and draws on fats and sugars to find a way to adjust to the demands of stress.

Exhaustion phase

when the body has depleted its stores of sugars and fats, and the prolonged release of cortisol has caused the stressor to significantly weaken the individual

Work-family conflict

when the demands from one's work and family are negatively affecting one another.

Telecommuting

working remotely such as from home or from a coffee shop for some portion of the workweek.

General Adaptation Syndrome (GAS)

Han Selye's hypothesis that stress plays a general role in disease by exhausting the body's immune system.

Genuine acting

behavior requiring an individual to display emotions aligned with their own.

Deep acting

behavior requiring an individual to pretend to experience emotions they don't feel.

Surface acting

behavior requiring individuals to exhibit physical signs, such as smiles, that reflect emotions they don't feel.

Affect-driven behavior

behavior that occurs when emotions trigger you to respond in a particular way.

Time management

defined as the development of tools or techniques that help to make us more productive when we work.

Role overload

having insufficient time and resources to complete one's job.

Emotional intelligence

how people can understand each other more completely by becoming more aware of their own and others' emotions.

Employee Assistance Programs (AEPs)

often offered to workers as an adjunct to a company-provided health care plan.

Burnout

ongoing negative emotional state resulting from dissatisfaction.

Sabbaticals

paid time off from a normal work routine.

Type A personalities

people who display high levels of speed/impatience, job involvement, and hard-driving competitiveness.

Type B personalities

people who tend to be calmer than type A people, and tend to think through situations as opposed to reacting emotionally.