OB - Chapter 7

Research suggests high levels of emotional intelligence lead to which of the following? a. Higher life satisfaction. b. Higher stress levels. c. Cognitive dissonance d. Greater propensity to perceive situations as threats.

a. Higher life satisfaction.

Stress is a. the body's response to an environmental demand. b. decreasing in the American workplace. c. always negative. d. All of the above.

a. the body's response to an environmental demand.

Which of the following is considered a building block of emotional intelligence? a. Business management b. Self-insight c. Cognitive intelligence d. Self-awareness

d. Self-awareness

After studying the body's response to stress, Hans Selye determined that unmanaged stress a. does not exist because our body automatically reacts to manage it. might lead to physical problems, but there are no lasting psychological problems because people will block out traumatic events from their memory. b. only leads to psychological illnesses, c. not physical ones. d. can create both physical problems and psychological illnesses.

d. can create both physical problems and psychological illnesses.

The demand-control model proposes that stress occurs when a. employees should demand control over their jobs. b. managers should control all the demands of the employees. c. the more control a position gives a person, the more stressed that employee becomes. d. work places a lot of demands on a person who has little control over the situation.

d. work places a lot of demands on a person who has little control over the situation.

Which of the following statements regarding work-life conflict is accurate? a. Work-life conflict is greater for men than for women. b. Supervisors should should support employees when work interferes with life, but coworkers are a better resource when life interferes with work. c. Work demands and family demands are always incompatible. d. Work-life conflict has gone down in recent years due to better technology.

Supervisors should should support employees when work interferes with life, but coworkers are a better resource when life interferes with work.

Wellness programs, such as gym memberships, free health screenings, weight loss programs, and smoking cessation programs a. are associated with reduced turnover and absenteeism. b. should be offered to only the best employees. c. operate based on the placebo effect. d. have little to do with work, but employees like them.

a. are associated with reduced turnover and absenteeism.

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience a. cognitive dissonance. b. emotional contagions. c. flow. d. genuine acting.

a. cognitive dissonance.

Psychological Capital (PsyCap) is a combination of independent personal traits that explains some differences in how individuals react to experienced stress. Those traits are: a. Agreeableness, optimism, extraversion, resilience. b. Self-efficacy, optimism, hope, resilience. c. Agreeableness, optimism, hope, intelligence. d. Self-efficacy, optimism, hope, intelligence.

b. Self-efficacy, optimism, hope, resilience.

Which of the following role stressors has been shown to have the strongest effects on poor performance? a. Contradictory demands at work b. Vagueness with respect to job responsibilities c. All role stressors have equally detrimental effects on performance. d. Insufficient time and resources to complete a job

b. Vagueness with respect to job responsibilities

Hindrance stressors refer to a. demands and circumstances that cause stress but also promote individual growth. b. stressors that impede achievement of personal goals and prevent personal growth. c. vagueness in regard to job responsibilities. d. having insufficient time and resources to complete one's job.

b. stressors that impede achievement of personal goals and prevent personal growth.

The Job Demands-Resources model, states that even with control over the situation, people are still subject to stress if a. they have too many resources. b. they don't have the resources to meet the demands of the job. c. they aren't paid enough. d. supervisors have more control.

b. they don't have the resources to meet the demands of the job.

Which of these are good psychological detachment strategies to help stressed workers? a. Take extra-long lunch breaks. b. Make work checklists each night before bedtime. c. Avoid checking your work email at home. d. All of the above.

c. Avoid checking your work email at home.

What is an effective individual approach to managing stress? a. Eating energizing foods such as fish, nuts, and seeds b. Getting a regular amount of sleep each night c. Engaging in regular moderate exercise d. All of the above

d. All of the above

It is finals week at State University and Agnes has five finals in three days. What phase of the stress process is she probably experiencing if she just went through all of the kitchen cupboards searching for a package of chocolate bars loaded with caramel which she just remembered she hid at the start of the semester? She is probably experiencing the a. resistance phase, where her subconscious is keeping her from finding the chocolate. b. exhaustion phase, where the body is depleted of fats and sugars. c. adaptation phase, because she needs to consume more calories to match the stress-induced burn rate. d. alarm phase, because she might not find the chocolate.

exhaustion phase, where the body is depleted of fats and sugars.

Which of the following statements is true of major life changes and the chance of developing stress related illness? a. Holmes-Rahe found that incidences of illness and death increases in the 12 months after major life events, whether positive or negative. b. Stress results from negative life changes but not from positive ones. c. Life events can impact our psychological health, but not our physical well-being. d. Stressors are one-time events that quickly pass, so the number of stressors you experience in a 12 month period is not important.

a. Holmes-Rahe found that incidences of illness and death increases in the 12 months after major life events, whether positive or negative.

Which of the following statements is NOT true regarding research on emotional contagion and Affective Events Theory? a. One bad customer interaction with Karen is no big deal and most people laugh it off, but the second one leads to a bad day. b. Happiness is contagious, particularly with respect to good friends who you get to see often. c. Receiving an unexpected "good deal" (like someone paying for your coffee) can make your whole day go better. d. Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.

a. One bad customer interaction with Karen is no big deal and most people laugh it off, but the second one leads to a bad day.

The increased use of technology for remote teams and Work from Home arrangements has resulted in some new stressors in the combined workplace/home environment. Which of these is NOT a good suggestion to keep in mind when working remotely? a. Get in the habit of taking breaks and micro-breaks. Also, consciously schedule some exercise into your day, like walking around the block. b. If you are upset at a coworker, put all your raw feelings and emotions in an email to them rather than discussing over Zoom, which might get interrupted. c. Make an effort to schedule collaboration sessions with others rather than "discussing" items over email or chat, which leads to delays and misunderstandings. d. Create "start of day" and "end of day" rituals. These can help separate work and personal life when you are working from home.

b. If you are upset at a coworker, put all your raw feelings and emotions in an email to them rather than discussing over Zoom, which might get interrupted.

All of the following are steps that firms are taking to assist employees in dealing with stress in the workplace EXCEPT a. creating jobs with autonomy and control. b. replacing employees who are stressed with more resilient employees. c. ensuring fairness in the workplace. d. providing access to employee assistance programs.

b. replacing employees who are stressed with more resilient employees.

Mary is a new employee in the handbag department of a major department store and is covering the sales floor alone for the day while the managers are at an offsite meeting. After a very busy morning, she is not sure whether she should stay on the sales floor attending customers while leaving some empty shelves, or if she should leave the floor for 10-15 minutes to go back into the stockroom to replenish the ones which were sold. Mary is experiencing a. role overload. b. information overload. c. role conflict. d. role ambiguity.

c. role ambiguity.

The body's "fight or flight" response causes which of the following physical symptoms to occur? a. Digestion interruption b. Narrow-eye focus c. Decreased heart rate d. Deep breathing

c. Decreased heart rate

Which of the following statements is true regarding diet and stress? a. Eating light meals in the middle of the day may slow down the body because there is insufficient food energy available to stimulate the brain to react to stress. b. Eating fish for lunch tends to reduce reaction times. c. Greasy foods make a person feel tired because digestion of the fats in such foods diverts blood from the brain. d. The dopamine in fish produces a feeling of sleepiness.

c. Greasy foods make a person feel tired because digestion of the fats in such foods diverts blood from the brain.

Bruce's EAP counselor suggests that he start "journaling" at the end of every day. Why would the counsellor suggest this? a. Bruce has a lot of idle time, so the journaling activity will consume some of it. b. Keeping a record of his daily activities will help historians retell his life story after he dies. c. Recording his thoughts, feelings, and emotions daily allows him to more clearly see trends in how he responds to stressors, resulting in lower stress levels over time and lower blood pressure. d. It provides something to look forward in anticipation - the day he can put it in a trashcan and light it on fire.

c. Recording his thoughts, feelings, and emotions daily allows him to more clearly see trends in how he responds to stressors, resulting in lower stress levels over time and lower blood pressure.

Antonia received feedback on her sales performance on her last performance evaluation, and it wasn't good. It's already been a week since the meeting but she just can't stop thinking about what her supervisor said. She keeps replaying it in her mind over and over, to the point that she hasn't been able to make her call quota for the week. This is an example of a. anticipation. b. a role stressor. c. rumination. d. burnout.

c. rumination.

Jennifer strongly dislikes her next-door neighbors, yet every time she sees them she stops to pleasantly chat with them for a few moments. Jennifer is engaging in a. cognitive acting. b. deep acting. c. surface acting. d. genuine acting.

c. surface acting.

Research indicates that exercise is an effective strategy for managing stress. Which of the following statements best describes some of the findings from studies on exercise and stress? a. Physically active breaks, like walking, decreases mental fatigue. b. Exercise, like light calisthenics, actually provides us energy. c. Regular exercise increases the body's ability to draw oxygen out of the air, thus combating stress. d. All of the above.

d. All of the above.

Mindfulness is a stress-reducing concept most closely related to a. Paying attention to one's own feelings. b. Reflecting on one's feelings without judgment. c. Meditation. d. All of these.

d. All of these.

Joshua Greene's study of how our minds and bodies react to difficult situations (such as the out-of-control trolley) found that a. magnetic imaging suggests emotional scenarios require less use of our brains compared to unemotional scenarios. b. humans use rationale and emotion to make ethical decisions similar to how a computer would. c. human decisions are mostly rational, not impacted by emotion. d. People's ethical judgements are affected by how emotionally engaged they are with the situation.

d. People's ethical judgements are affected by how emotionally engaged they are with the situation.

A 2018 Meta-analysis of Work-Family Conflict found that while emotional support generally helps reduce the feelings of conflict, there is usually nothing anyone can do (instrumental support) to reduce the conflict once it occurs. Which of the following is the one type of instrumental support (making changes to accommodate the conflict) has been shown to help the situation in the event of Work Interferes with Family (WIF) or Family Interferes with Work (FIW) conflict? a. The family changing the date of a birthday party with grandma so the employee can go on a business trip that just got scheduled. b. A manager allowing an employee to miss a work trip in order to attend their kid's championship game that just got scheduled. c. A manager allowing an employee to miss a work trip that just got scheduled in order to attend their kid's graduation ceremony. d. The family changing the date of a baby shower/reveal party that just got planned so the employee can finish work on the annual corporate audit.

d. The family changing the date of a baby shower/reveal party that just got planned so the employee can finish work on the annual corporate audit.

Of these countries, in which do employees work the most hours each year? a. Mexico b. Spain c. Germany d. United States

d. United States CHECK

Challenge stressors refer to a. having insufficient time and resources to complete one's job. b. stressors that impede achievement of personal goals and prevent personal growth. c. vagueness in regard to job responsibilities. d. demands and circumstances that cause stress but also promote individual growth.

d. demands and circumstances that cause stress but also promote individual growth.