OB Final
Which of the following is not one of the five styles of handling conflicts?
Apparent ability
An acquired company embraces acquiring firm's cultural values, is known as
Assimilation
What are the ways of merging organizational cultures?
Assimilation, Deculturation, Integration and Separation
T/F: A company with a Flat Structure will have lower overhead costs and more effective information transmission than a company with a Tall Structure.
True
Conscious beliefs, evaluating good versus bad and right versus wrong are examples of what elements of culture?
Values
Conflict is ultimately based on what?
perceptions
From the book Switch by Dan and Chip Heath, the elephant symbolizes which side of your brain?
Emotional
Which of the following is NOT an influence on the effective encoding and decoding of information?
Emotional contagion
Identify a condition that will lead to increased organizational conflicts
Employee-differentiation
According to the textbook, which of the following is NOT a type or category of power?
Experiential power
The COO at what social media site encourages women to "Lean in"?
In the book Leading Change, which of the following best describes what Kotter says is important about generating short-term wins?
Generating some quick wins helps keeps the critics at bay and refuels momentum.
Which best describes authentic leadership?
How leaders are aware of, feel comfortable with and act consistently with their self concept
Transformational leadership can have the following effects on work groups except:
Increased self-serving behavior
Which is not part of the Four-D Model of Appreciative Inquiry?
Directing
From the book Switch by Dan and Chip Heath, the Fundamental Attribution Error follows that generally people would never use what phrase?
"Wow! What an ill-advised maneuver"
Which of the following is not one of Kotter's 8 steps for leading organizational change?
. Identify the employees who are resisting change
According Kotter change requires ____% leadership and ____% management
70-80; 20-30
What is information overload?
A condition in which the volume of information received exceeds the person's capacity to process it
In the Force Field Analysis Model, "driving forces" overpowers the "resisting change" during which stage of change?
During Change
The company LifeKraze recently experienced a change in leadership. The new CEO is a transformative leader and wants to take the mobile interactive application design company in a new direction. As she starts developing her process in assessing which stakeholder she should focus her efforts to establish her strategic vision, according to the text, which stakeholder should she focus on?
All of the above (App users, Board of directors, Employees, COO and President)
Transformational leadership includes which of the following element(s)
All of the above (Communicating their vision, creating strategic vision, building commitment to the vision, modeling the vision)
A Communication channel is said to have high richness when it does which of the following?
All of the above (Conveys multiple cues, allows timely feedback, allows customized messages, permits complex symbols)
Which of the following are elements of organizational structure?
All of the above (Departmentalization, Formalization, Span of Control, Centralization)
How does nonverbal communication differ form verbal communication?
All of the above (Less rule bound, lack formal training on interpreting it, more ambiguous, more reliable means of communicating across cultures)
Which of the following is part of mechanistic structure?
All of the above (Narrow Span of Control, High Formalization, High Centralization)
Which of the following are NOT barriers to effective communication
Alliance Barriers
All of the following are examples of observable artifacts EXCEPT:
Behavioral interactions between employees
Which of the following statements does NOT describe why employees resist change?
Change will keep them in their comfort zone and not require the employee to learn new skills
The Highest priority and top strategy required for organizational change is:
Communication
An effective leader must have inner motivation to pursue goals and should have high need for socialized power. Identify a leadership that supports this view.
Competency perspective
Which perspective of leadership takes the view that effective leaders diagnose the situation to adapt their style to fit that situation.
Contingency
What are the strengths of the "Yielding" style for handling conflicts?
Cooperation
In terms of goal setting, which of the following relates to changing the subtask groupings so that each subunit has the resources it needs to supply the output?
Creation of self-contained tasks
According to the textbook which of the following is NOT a negative consequence of workplace conflict?
Decision assumptions are questioned
Which one of these steps is considered an unfreezing step for leading organizational change?
Develop a vision and strategy
Which of the following is NOT a strategy for merging organizational cultures? (Ch. 13, p. 262-263)
Interconnection
What topic in organizational behavior has the most research and widely discussed about?
Leadership
Why type of media would be better to use in routine situations?
Lean Media
Which one of the following is NOT a source of power?
Legitimate
__ is/are best described as an agreement among organizational members that people in certain roles can request certain behaviors of others
Legitimate power
Third party conflict resolution is any attempt by a relatively neutral person to help the parties resolve their difference, the three main third-party dispute resolution activities are:
Mediation, Inquisition, Arbitration
What are the three layers of organizational culture?
Observable artifacts, values (espoused and enacted), and basic assumptions
What impact does structure have on an organization?
Organizational effectiveness
Which influence tactic that uses logic, facts, and emotions appeals to help achieve a desired outcome?
Persuasion
The capacity of a person, team or organization to influence others is known as ?
Power
Control system, social glue and _______ are functions of strong cultures.
Sense-making
Which of the following is NOT a "soft" influence tactic?
Silent Authority
Employees gain ____ through their relationships in the social network.
Social Capital
Decentralization of power, team structure, and flattening of the hierarchy are examples of which type of organizational change?
Structural change
What is NOT a characteristic of a mechanistic organizational structure?
Tasks fluidly defined
In 2010, it was estimated that 14 million people were trained in situational leadership. According to the text, which aspect of Paul Hersey and Ken Blanchard's situational leadership model is the only leadership style that is accepted due to lack of empirical support?
Telling
What is the belief that conflicting sides are competing for the same rewards, so that the more one side receives the less the other will?
Win-Lose Orientation
Which of the following is a component of an organizational chart?
a. Hierarchy of Authority b. Division of Labor c. Spans of Control d. Line and Staff Positions e. All the above
According to Schein and his 3 levels of culture, which level houses the unconscious taken for granted beliefs and values?
basic underlying assumptions
What are some key components for the creation of Lateral Relationships?
c. matrix organization d. integrating roles
Smaller Organizations formal decision making authority is characterized by ________, while larger organizations are characterized by ___________.
centralization; decentralization
From the book All In, which of the following is the first step of the 7 step process for getting your employees to buy in?
define a burning platform
What is the Organizational Management definition of artifacts?
e. A and C (A. observable symbols and signs of an organization's culture, C. Organizational policies left over after a change in protocol or management.)
What are the stages of socialization?
e. A, C and D (a. Pre- Employment Stage, c. Encounter Stage, d. Role Management)
What are the concepts in the classic model of communication?
encoding, decoding, noise, destination
From the book All In, what are the three E's that must be aligned for employees in order to create a positive organizational culture?
engaged, enabled, energized
Which type of organization structure is characterized by low formalization, decentralized rules and a wide span of control
organic
A major theme that is evident throughout Robert Sutton's book "Good boss, Bad boss, how to be the best and learn from the worst" is:
if your employees had a choice, would they continue to work for you
WHich of the following is a positive outcome of conflict?
improves responsiveness to external environment
What is not identified as a leadership substitute?
motivational posters.
What is the main difference between System One and System Two?
one is implicit and one is explicit
The programmed routines of daily organizational like that dramatize the organization's culture are considered:
rituals
