OB Final

P-O fit stands for _________ fit.

person-organization

interaction-facilitation

When a leader is resolving disputes, he or she is engaging in ________ behaviors.

(T/F) Deidra was turned over for a recent promotion that her best friend at work received instead. Now she is focused on moving to a different department and is completely ignoring her best friend. Deidra is demonstrating the dominating conflict-handling style.

False.

(T/F) Evidence should never be used to make a decision, only to inform or support one.

False.

(T/F) In effective organizations, politics have been eliminated.

False.

(T/F) Managers, for instance, have personal power because they control your pay, your work assignments, your hiring and firing, and your evaluations. In contrast, expert and referent are forms of personal power, which you possess independent of your position or job.

False.

(T/F) Meetings should be held as scheduled, whether or not there is a goal for a meeting.

False.

(T/F) Restricting employees' use of social media at work generally leads to gains in productivity.

False.

(T/F) The obliging style of conflict handling involves low concern for self and low concern for others.

False.

(T/F)Research has shown that generally expert and referent power have a positive effect on work outcomes, reward and legitimate power have a slightly negative effect, and coercive power has a strongly negative effect.

False.

(T/F) Leader behaviors are the outcome of an integrated model of leadership.

False. Figure 13.2 shows that the outcome of the integrated model of leadership is leadership effectiveness and leader behaviors are an input.

(T/F) In the change and acquisition phase of organizational socialization, the newcomer's values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like.

False. Figure 14.7 indicates in the encounter phase of organizational socialization, the newcomer's values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like. In the change and acquisition phase, the recruit masters skills and roles and adjusts to the work group's values and norms.

(T/F) Strategic skills are the most important to managers at middle levels of the organization.

False. Leaders need strategic skills to craft an organization's mission, vision, strategies, and implementation plans. Strategic skills matter most for individuals at the top ranks in an organization.

(T/F) Organizational climate is defined as the set of shared, taken-for-granted, implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

False. Organizational culture is defined as the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

(T/F) Unlike other elements of OB, leadership is not influenced by situational factors.

False. The final component influencing leadership effectiveness—situational factors—involves contingency theory.

consultation

In influence sharing, the manager adopts the _________ style.

conceptual

Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Julie has a(n) ________ style.

Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in?

Put it together.

Which of the following is one of the assumptions underlying nonrational models of decision making?

Rational decision making is a struggle.

idea generation

The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.

cultivation

What phase of the mentoring process lasts two to five years?

intellectual stimulation.

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in

What cultural types represent competing values?

adhocracy and hierarchy

The five career functions of mentoring

are sponsorship, exposure and visibility, coaching, protection and challenging assignments.

Leader-member relations, task structure, and position power

are the dimensions of situational control in Fiedler's model.

When calling on prospective clients, all of the following are workable communication strategies except

cold calling prospective clients.

Personality

conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Which of the following is not one of the key leader behaviors that are part of transformational leadership?

creating an in-group. a sketch of how transformational leaders rely on these four key leader behaviors (second column from left): inspirational motivation, idealized influence, individualized consideration, and intellectual stimulation

Folding arms, crossing hands, and crossing legs communicate

defensiveness.

In the encounter phase of organizational socialization,

employees' values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like.

In making a decision,

evidence forms the basis of the decision.

Managers use ________ in three different ways: to make a decision, to inform a decision, and to support a decision.

evidence or data

Linguistic style includes all of the following except

eye contact.

(T/F) A recent national survey of nearly 1,000 employers revealed that recent college grads excelled at soft skills such as communications and people skills.

false.

(T/F) The more members of different groups interact, the more intergroup conflict they will experience.

false.

(T/F) The most important part of stage presence is your physical movement around the area where you are presenting.

false.

Which of the following is not a situation that commonly produces workplace conflict?

individual needs being met

Which of the following is not an example of a crucial conversation?

inviting a friend to dinner

intellectual stimulation

involves behaviors that encourage employees to question the status quo and to seek innovation and creative solutions to organizational problems.

Mediation

is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

Ingratiation

is putting someone in a good mood prior to making a request.

Avoiding

is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue.

Decoding

is the process of interpreting and making sense of a message.

There are three dimensions of situational control:

leader-member relations, task structure, and position power.

Which of the following is not an advantage of group decision making?

less pressure to conform

impression management

might be any attempt to control or manipulate the images related to a person, organization, or idea.

A person who is indifferent to and ignores another's influence attempt is exhibiting

resistance

Which of the following is not one of the career functions of mentoring?

role modeling

The socialization tactic that ranges from a newcomer being socialized over time with the help of an experienced member, to the newcomer not being provided with a role model, is

serial versus disjunctive.

Which of the following mechanisms for changing organizational culture addresses all three levels of culture?

stories, legends, or myths about key people and events

A global mind-set is an increasingly valued _________ trait.

task oriented

(T/F) Blaming ourselves can be useful in some situations to preserve our influence with others.

true

(T/F) Conflict in the workplace can lead to absenteeism and turnover.

true

(T/F) Employees lacking in honesty and humbleness qualities are known to engage in more CWBs and have lower performance.

true

(T/F) High group cohesiveness can actually work against a team.

true

(T/F) Often, decision makers select the most readily available ideas or solutions. Therefore, they are advised to evaluate a broader set of alternatives.

true

(T/F) Social listening is a dimension of listening that pertains to how we communicate and listen to others using social media and communication technologies that influence our personal engagement with others.

true

(T/F) The sources of creative behaviors are both person and situation factors.

true

(T/F) To reduce groupthink, someone should be given the role of devil's advocate.

true

(T/F) Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.

true

(T/F) One of the important functions of organizational culture is to facilitate collective commitment.

true. Culture shapes behaviors by facilitating collective commitment.

(T/F) One of the employee characteristics in House's path-goal model is need for achievement.

true. The five important employee characteristics in the path-goal model are locus of control, task ability, need for achievement, experience, and need for clarity.

Inspirational Motivation

which includes the use of charisma, involves establishing an attractive vision of the future, the use of emotional arguments, and exhibition of optimism and enthusiasm.