OB Final Quiz questions

Which of the following are observable indicators of organizational culture? A. artifacts B. beliefs C. values D. assumptions

artifacts

Jackie is the CEO of a struggling company. She has listened to her employees concerns about where the corporation is going and has developed a new vision that she feels will help foster a common bond throughout the organization. Jackie then hosted a company-wide picnic where she delivered an inspiring speech about the new plans for the business, including her plans for more open communication between management and employees. After her speech, management and employees all participated in trust-building exercises, and then each employee has a one-on-one conversation with Jackie. Which perspective of leadership most closely resembles Jackies actions? A. Matrix B. SMARTER C. Five Factor "Big Five" Model D. transformational

transformational

By avoiding written documentation of how to operate equipment or serve customers, employees are maximizing their expert power through non substitutability A. true B. false

true

_______ Is knowing yourself and being yourself A. Authenticity B. Cognition C. Humility D. Integrity

Authenticity

Which of the following fundamental requirements do all organizational structures usually have? A. coordination of labor and its decentralization B. division of labor and its coordination C. flatter span of control and decentralization D. decentralization and divisionalization

Coordination of labor and its decentralization

Which of the following is a criticism of conflict? A. It reduces organizational politics B. It is often stressful, which consumes personal energy and distracts employees C. It lets team members know who their supporters are D. It is likely to led to better decision making

It is often stressful, which consumes personal energy and distracts employees

Which of the following is the most accurate definition of leadership? A. Leadership is influencing, motivating, and enabling others to contribute toward the effectiveness and success of the organization B. Leadership refers to the abilities of an individual to act according to the changes in environment C. Leadership refers to transforming the day-to-day activities of an organization to increase its effectiveness D. Leadership refers to the personality traits of an individual which makes him or her guide an organization to better performance and effectiveness

Leadership is influencing, motivating, and enabling others to contribute toward the effectiveness and success of the organization

Most employees at Quokka Systems are organized into project teams. Employees report to the project leader, but they also report to a leader responsible for their functional specialization (such as engineering or marketing). Quokka Systems has a A. client-based divisional structure B. simple structure C. matrix structure D. product-based divisional structure

Matrix structure

_______ leadership includes behaviors such as listening to employees for their opinions and ideas, and showing consideration of employee needs. A. Achievement-orientated B. Task-orientated C. People-orientated D. Transaction-orientated

People Orientated

What is the relationship between emotional intelligence and relationship conflicts? A. Emotional intelligence is unrelated to relationship conflict B. Emotional intelligence tends to increase the likelyhood of relationship conflicts C. With emotional intelligence, conflicts tend to be relationship based D. Relationship conflict is less likely to occur if emotional intelligence is high

Relationship conflict is less likely to occur if emotional intelligence is high

A best alternative to negotiated agreement (BATNA) A. is a form of "exploding offer" B. represents the estimated cost of walking away from the relationship C. is the difference between your resistance point and your opponents resistance point D. represents one party's target point

Represents the estimated cost of walking away from the relationship

______ refers to the number of people directly reporting to the ext level in the heirarchy A. Game theory B. Scalability C. Span of control D. Vendor Width

Span of control

Which of the following is a feature of relationship conflict? A. The conflict episodes are viewed as personal attacks rather than attempts to resolve the problem B. One party perceives that another party is trying to find a solution to a common problem C. The conflict is between two involvement rather than departments or organizations D. Two people adopt a win-win rather than a win-lose orientation

The conflict episodes are viewed as personal attacks rather than attempts to resolve the problem

Division of labor leads to increased job specialization A. True B. False

True

Effective leaders are good at expressing emotions as well as regulating emotions in themselves and others A. True B. False

True

Information systems and reward systems can both help to refreeze the desired conditions in organizational change A. True B. false

True

Job descriptions help improve the quality and consistency of a product or service by standardizing work activities A. True B. False

True

Managerial leadership entails attending to the daily activities that support and guide the performance and well-being of individual employees and the work unit to support current objectives and practices A. true B. false

True

Most organizations begin with a centralized structure and become more decentralized as they grow larger and divide work into more specialized functions. A. True B. False

True

Stories have the greatest effect on communicating corporate culture when they describe real people, are assumed to be true, and are known by employees throughout the organization. A. True B. False

True

_______ follows the "Four-D" process A. appreciative inquiry B. parallel learning C. process consultation D. action research

appreciative inquiry

Which organizational change approach is best known for applying the philosophy of positive organizational behavior rather than a problem-solving approach to change? A. appreciative inquiry B. large group intervention C. parallel learning structure D. Myers-Briggs type indicator

appreciative inquiry

Nadia has a relationship conflict with her colleague at the workplace. She tries to evade the conflict by having minimal communication with her colleague so as to reduce any chances of confrontation. What conflicting style has Nadia adopted in this case? A. compromising B. forcing C. avoiding D. yielding

avoiding

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state? A. parallel learning structures B. process consultation C. force field analysis D. Tuckman

force field analysis

power is the _______ to change someones behavior A. potential B. act C. need D. duty

potential