OB Final
of the following, which is a characteristic of a 21st century manager?
*****
When manager attribute an employee's poor performance to a lack of ability, the manager is likely to ______________
********
papa juan's, a local pizza chain..... which best explains why this reward system did not perform as expected?
************
____________ intelligence is the potential to use mind and body to coordinate physical movement
Bodily-kinesthetic
Regarding the Big Five, a person high in ________ is dependable, responsible, achievement oriented, and persistant
Conscientiousness
It's the seventh week in the semester in Dr. W's class................................................................................................................. What phenomenon explains Michelle's change in mood?
Emotional contagion
Among the big five, agreeableness has the strongest correlation with job performance
False
As boomers exit the workplace, we expect that open leadership positions will be filled by employees emotionally-equipped for high stress jobs
False
Mccelland argues that individuals with high achievement motivation are best suited for top-level executive positions
False
a person's needs remain unchanged over his or her lifetime
False
motivation is entirely driven by pay
False
one implication of Maslow's theory is that managers can feel comfortable that once an employee has been motivated, he or she will remain motivated
False
process theories of motivation focus solely on identifying internal factors influencing motivation
False
the fundamental attribution bias represents one's tendency to take more personal responsibility for success than for failure
False
the use of monetary incentives enhances the positive effects of goal setting, especially for difficult goals
False
You are rushing to class...........................................................Which of the following best explains your friend's behavior?
He is a high self-monitor
According to research on self-monitoring, which of the following is true?
High self-monitor received more promotions than did low self-monitors
____________ is necessary because people do not have the mental capacity to fully comprehend all the physical and social stimuli bombarding them from the envoronment
Selective attention
Among the big five, conscientiousness has the strongest correlation with job performance
True
High self-monitors are often called chameleons
True
Individuals with high self-esteem see themselves as worthwhile, capable , and acceptable
True
Low self-esteem can be raised by having the person think of desirable characteristics possessed rather than of undesirable characteristics that he or she doesn't have
True
Self-monitoring is defined by the extent to which a person observes their own self-expressive behavior and adapts it to the demands of the situation
True
Since paid employment is a prime determinant of overall self-esteem, unemployment can have a devastating impact on an indiv's self-esteem
True
according to herzberg, motivators are job characteristics associated with job satisfaction
True
according to the job characteristics model, autonomy leads to the psychological state of experienced responsibility
True
based on the job characteristics model, the three core job dimensions of task identity, task significance, and skill variety lead to the psychological state of experienced meaningfulness
True
content theories of motivation focus on identifying internal factors influencing motivation
True
emotional intelligence appears to be a better predictor of management success than intelligence
True
extrinsic rewards often fail to motivate because one-shot rewards have a short-lived motivational impact
True
intelligence represents an individual's capacity for constructive thinking, reasoning, and problem solving
True
one advantage of job rotation is increased worker flexibility because employees are cross-trained to perform different jobs
True
one implication of Alderfer's ERG theory is that managers should keep in mind that workers may be motivated to pursue lower-level needs because they are frustrated with higher-order needs
True
stereotypes are useful because they help us process the large amount of info that we receive daily
True
the self-serving bias is evident when students attribute their high grades to hard work and ability but attribute low grade to unfair tests, bad luck or poor teaching
True
vertical loading consists of giving workers more responsibility, usually by taking duties normally performed by their supervisors
True
when faced with an inequitable situation, taking a specialized training program is one way a person can increase his or her inputs
True
why should one spend one's time learning about organizational behavior?
all options
CVS pharmacy......... this program is meant to appeal primarily to which generation?
baby boomers
most entry-level managers who fail in the contemporary workforce do so because they lack the ability or the motivation to :
build relationships with colleagues and peers
Intel spends millions of dollars each year to encourage education in math ad science. this policy ______
builds human capital
Recent research suggests emotional labor may result in ______________
burnout
a particular concern about using personality tests for employment decisions is that these types of assessments __________________
can be faked easily
_____________ are suspected or inferred causes of behavior
casual attributions
diversity is ______
composed of many different dimensions
if you were designing a workplace from scratch......... which program was not specified as critical for the gen y and boomer generations?
consistent, high quality feedback about job performance
chuck is concerned with what he considers..... chuck has decided to ______
decrease his inputs
________ is a barrier to implementing successful diversity programs that particularly affects women
difficulty in balancing career and family issues
if an employee perceives that his/her expectancy link is broken, the he/she believes that
effort has no anticipated impact on performance
__________ is defined as the ability to manage oneself and interact with others in mature and constructive ways
emotional intelligence
research has outlines 11 skills and exhibited by effective managers. which of the following is one of those managerial skills?
empowers and delegates duties to others while maintaining goal clarity and commitment
ken recently graduated from college with a degree in BA......... which of the following theories is more useful in predicting which of the two offers ken will accept?
expectancy theory
according to vroom, expectancy represents a person's belief that a particular outcome is contingent on accomplishing a specific level of performance
fAlse
equity theory is a motivation model that explains how people strive for ______ in social exchanged or give-and-take relationships
fairness
from our reading..............
false
managing diversity is legally mandated by equal employment opportunity laws
false
if managers use ___________, inaccurate evaluations of job applicants and employees may result
faulty schema
if you fail this test, you'll likely experience _________ emotions
goal incongruent
according to alderfer's ERG theory, _____ needs reflect the desire to grow as a human being and to use one's abilities to their fullest potential
growth
pat and chris are both ........ chris perceives an equitable relationship because pat _____
has more educational experience
sven is a 51-year-old white male............. which of these characteristics represents an organizational dimension of diversity
having 12 years on the job
John, a middle-level manager........................... John is basing his decision on which type of attribution info?
high consensus
people that attribute behavio to external causes when they perceive _______, __________, and ___________.
high consensus, high distinctiveness, low consistency
Gordon has a master's degree.... which of the following is an input into the individual-organization exchange relationship?
his master's degree in electrical engineering
_______ represents the productive potential of an individual's knowledge and actions
human capital
the three basic levels of analysis in organizational behavior are ________
indiv, group, and organizational
according to vroom's expectancy theory, ______ represents an individual's belief that a particular outcome is contingent on accomplishing a specific level of performance
instrumentality
_______ is defined as the perceived fairness of the decision maker's behabior in the process of decision making
interactional justice
according to maslow, needs are ______
internal factors that arouse behavior
which behavior would help managers harness the pygmalion effect?
introduce new employees as if they have outstanding potential
employees who add value to an organization using their brains rather than the sweat off their backs are known as
knowledge workers
the primary reason for managing diversity is to ________
maintain a successful business in an increasingly competitive marketplace
_________ is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner
management
mcclelland believes that individuals with a high ______ coupled with a _____ are best suited for top management positions
need for power; low need for affiliation
equity theory predicts that a student will experience ________ if a friend of equal scholarly ability studies the same amount for a test but receives a higher grade
negative inequity
consensus attributions relate to ________, distinctiveness attributions relate to _____________, and consistency attributions relate to ____________.
other people, other tasks, time
as the mother of two small children.... which of the t basic needs is driving jen's behavior?
physiological
what is t he bottom-to-top sequence of needs in maslow's need hierarchy?
physiological, safety, love, esteem, self-actualization
_______ is defined as the perceived fairness of the process used to make decisions regarding the allocation of rewards and resources
procedural justice
According to our reading, one key method for building self-awareness is to:
provide broad feedback from many sources
______ is the barrier to implementing successful diversity programs
resistance to change
according to herzberg's motivator-hygiene model, which of the following is a motivator?
responsibility
a __________________ represents a person's mental picture or summary of a particular event of type of stimulus
schema
what is the correct sequence of stages in the social info processing model?
selective attention/comprehension, encoding and simplification, storage and retention, retrieval and response
________ is the view the indiv has of himself or herself as a physical, social, and spiritual or moral being
self-concept
Job design, training & development, self-management, and goal setting are al ways in which managers can improve employees' ____________
self-efficacy
__________ is a person's belief about his or her chances of successfully accomplishing a specific task
self-efficacy
_______ represents the productive potential resulting from strong relationships, goodwill, trust, and cooperative effort
social capital
some employees at Harley Davidson have had the company logo tattooed on their bodies. This is an example of ____________
strong organizational identification
according to herzberg's motivator-hygiene model, which of the following is a hygiene factor?
supervisor relations
Frank had a 10:00 a.m. job interview......................................... which best explains this situation?
the Golem effect
based on the research on the big five, which is true?
the big five seems to be valid across a number of different cultures
it is important for managers to effectively deal with generational differences in values, attitudes, and behaviors that exist in the workforce
true
skills shortages in fast-growing fields will likely result as the baby-boom generation retires
true
with our country's changing age demographics, offering elder care to employees will become increasingly important
true
based on the above, which is an outcome of the individual-organization exchange relationship?
two weeks paid vacation
the objective of organizational behavior is to develop a better ______
understanding of people at work
an effective contemporary manager engages in all of the following behaviors, except:
understands the positive impact cutting jobs has on the bottom line
______ refers to the positive or negative value people place on outcomes
valence
which of the following trends is predicted for the US labor force?
younger workers will experience career plateauing
