OB Final

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of the following, which is a characteristic of a 21st century manager?

*****

When manager attribute an employee's poor performance to a lack of ability, the manager is likely to ______________

********

papa juan's, a local pizza chain..... which best explains why this reward system did not perform as expected?

************

____________ intelligence is the potential to use mind and body to coordinate physical movement

Bodily-kinesthetic

Regarding the Big Five, a person high in ________ is dependable, responsible, achievement oriented, and persistant

Conscientiousness

It's the seventh week in the semester in Dr. W's class................................................................................................................. What phenomenon explains Michelle's change in mood?

Emotional contagion

Among the big five, agreeableness has the strongest correlation with job performance

False

As boomers exit the workplace, we expect that open leadership positions will be filled by employees emotionally-equipped for high stress jobs

False

Mccelland argues that individuals with high achievement motivation are best suited for top-level executive positions

False

a person's needs remain unchanged over his or her lifetime

False

motivation is entirely driven by pay

False

one implication of Maslow's theory is that managers can feel comfortable that once an employee has been motivated, he or she will remain motivated

False

process theories of motivation focus solely on identifying internal factors influencing motivation

False

the fundamental attribution bias represents one's tendency to take more personal responsibility for success than for failure

False

the use of monetary incentives enhances the positive effects of goal setting, especially for difficult goals

False

You are rushing to class...........................................................Which of the following best explains your friend's behavior?

He is a high self-monitor

According to research on self-monitoring, which of the following is true?

High self-monitor received more promotions than did low self-monitors

____________ is necessary because people do not have the mental capacity to fully comprehend all the physical and social stimuli bombarding them from the envoronment

Selective attention

Among the big five, conscientiousness has the strongest correlation with job performance

True

High self-monitors are often called chameleons

True

Individuals with high self-esteem see themselves as worthwhile, capable , and acceptable

True

Low self-esteem can be raised by having the person think of desirable characteristics possessed rather than of undesirable characteristics that he or she doesn't have

True

Self-monitoring is defined by the extent to which a person observes their own self-expressive behavior and adapts it to the demands of the situation

True

Since paid employment is a prime determinant of overall self-esteem, unemployment can have a devastating impact on an indiv's self-esteem

True

according to herzberg, motivators are job characteristics associated with job satisfaction

True

according to the job characteristics model, autonomy leads to the psychological state of experienced responsibility

True

based on the job characteristics model, the three core job dimensions of task identity, task significance, and skill variety lead to the psychological state of experienced meaningfulness

True

content theories of motivation focus on identifying internal factors influencing motivation

True

emotional intelligence appears to be a better predictor of management success than intelligence

True

extrinsic rewards often fail to motivate because one-shot rewards have a short-lived motivational impact

True

intelligence represents an individual's capacity for constructive thinking, reasoning, and problem solving

True

one advantage of job rotation is increased worker flexibility because employees are cross-trained to perform different jobs

True

one implication of Alderfer's ERG theory is that managers should keep in mind that workers may be motivated to pursue lower-level needs because they are frustrated with higher-order needs

True

stereotypes are useful because they help us process the large amount of info that we receive daily

True

the self-serving bias is evident when students attribute their high grades to hard work and ability but attribute low grade to unfair tests, bad luck or poor teaching

True

vertical loading consists of giving workers more responsibility, usually by taking duties normally performed by their supervisors

True

when faced with an inequitable situation, taking a specialized training program is one way a person can increase his or her inputs

True

why should one spend one's time learning about organizational behavior?

all options

CVS pharmacy......... this program is meant to appeal primarily to which generation?

baby boomers

most entry-level managers who fail in the contemporary workforce do so because they lack the ability or the motivation to :

build relationships with colleagues and peers

Intel spends millions of dollars each year to encourage education in math ad science. this policy ______

builds human capital

Recent research suggests emotional labor may result in ______________

burnout

a particular concern about using personality tests for employment decisions is that these types of assessments __________________

can be faked easily

_____________ are suspected or inferred causes of behavior

casual attributions

diversity is ______

composed of many different dimensions

if you were designing a workplace from scratch......... which program was not specified as critical for the gen y and boomer generations?

consistent, high quality feedback about job performance

chuck is concerned with what he considers..... chuck has decided to ______

decrease his inputs

________ is a barrier to implementing successful diversity programs that particularly affects women

difficulty in balancing career and family issues

if an employee perceives that his/her expectancy link is broken, the he/she believes that

effort has no anticipated impact on performance

__________ is defined as the ability to manage oneself and interact with others in mature and constructive ways

emotional intelligence

research has outlines 11 skills and exhibited by effective managers. which of the following is one of those managerial skills?

empowers and delegates duties to others while maintaining goal clarity and commitment

ken recently graduated from college with a degree in BA......... which of the following theories is more useful in predicting which of the two offers ken will accept?

expectancy theory

according to vroom, expectancy represents a person's belief that a particular outcome is contingent on accomplishing a specific level of performance

fAlse

equity theory is a motivation model that explains how people strive for ______ in social exchanged or give-and-take relationships

fairness

from our reading..............

false

managing diversity is legally mandated by equal employment opportunity laws

false

if managers use ___________, inaccurate evaluations of job applicants and employees may result

faulty schema

if you fail this test, you'll likely experience _________ emotions

goal incongruent

according to alderfer's ERG theory, _____ needs reflect the desire to grow as a human being and to use one's abilities to their fullest potential

growth

pat and chris are both ........ chris perceives an equitable relationship because pat _____

has more educational experience

sven is a 51-year-old white male............. which of these characteristics represents an organizational dimension of diversity

having 12 years on the job

John, a middle-level manager........................... John is basing his decision on which type of attribution info?

high consensus

people that attribute behavio to external causes when they perceive _______, __________, and ___________.

high consensus, high distinctiveness, low consistency

Gordon has a master's degree.... which of the following is an input into the individual-organization exchange relationship?

his master's degree in electrical engineering

_______ represents the productive potential of an individual's knowledge and actions

human capital

the three basic levels of analysis in organizational behavior are ________

indiv, group, and organizational

according to vroom's expectancy theory, ______ represents an individual's belief that a particular outcome is contingent on accomplishing a specific level of performance

instrumentality

_______ is defined as the perceived fairness of the decision maker's behabior in the process of decision making

interactional justice

according to maslow, needs are ______

internal factors that arouse behavior

which behavior would help managers harness the pygmalion effect?

introduce new employees as if they have outstanding potential

employees who add value to an organization using their brains rather than the sweat off their backs are known as

knowledge workers

the primary reason for managing diversity is to ________

maintain a successful business in an increasingly competitive marketplace

_________ is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner

management

mcclelland believes that individuals with a high ______ coupled with a _____ are best suited for top management positions

need for power; low need for affiliation

equity theory predicts that a student will experience ________ if a friend of equal scholarly ability studies the same amount for a test but receives a higher grade

negative inequity

consensus attributions relate to ________, distinctiveness attributions relate to _____________, and consistency attributions relate to ____________.

other people, other tasks, time

as the mother of two small children.... which of the t basic needs is driving jen's behavior?

physiological

what is t he bottom-to-top sequence of needs in maslow's need hierarchy?

physiological, safety, love, esteem, self-actualization

_______ is defined as the perceived fairness of the process used to make decisions regarding the allocation of rewards and resources

procedural justice

According to our reading, one key method for building self-awareness is to:

provide broad feedback from many sources

______ is the barrier to implementing successful diversity programs

resistance to change

according to herzberg's motivator-hygiene model, which of the following is a motivator?

responsibility

a __________________ represents a person's mental picture or summary of a particular event of type of stimulus

schema

what is the correct sequence of stages in the social info processing model?

selective attention/comprehension, encoding and simplification, storage and retention, retrieval and response

________ is the view the indiv has of himself or herself as a physical, social, and spiritual or moral being

self-concept

Job design, training & development, self-management, and goal setting are al ways in which managers can improve employees' ____________

self-efficacy

__________ is a person's belief about his or her chances of successfully accomplishing a specific task

self-efficacy

_______ represents the productive potential resulting from strong relationships, goodwill, trust, and cooperative effort

social capital

some employees at Harley Davidson have had the company logo tattooed on their bodies. This is an example of ____________

strong organizational identification

according to herzberg's motivator-hygiene model, which of the following is a hygiene factor?

supervisor relations

Frank had a 10:00 a.m. job interview......................................... which best explains this situation?

the Golem effect

based on the research on the big five, which is true?

the big five seems to be valid across a number of different cultures

it is important for managers to effectively deal with generational differences in values, attitudes, and behaviors that exist in the workforce

true

skills shortages in fast-growing fields will likely result as the baby-boom generation retires

true

with our country's changing age demographics, offering elder care to employees will become increasingly important

true

based on the above, which is an outcome of the individual-organization exchange relationship?

two weeks paid vacation

the objective of organizational behavior is to develop a better ______

understanding of people at work

an effective contemporary manager engages in all of the following behaviors, except:

understands the positive impact cutting jobs has on the bottom line

______ refers to the positive or negative value people place on outcomes

valence

which of the following trends is predicted for the US labor force?

younger workers will experience career plateauing


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