OBHR exam 1
when something stands out from a background, is seen as important, or draws attention it is
salient - remember: salient stands out
according to general systems theory, boundary exchanges are exemplified by which of the following?
All of these choices are correct - an industrial company installs new equipment in its plant to comply with environmental regulations - a software company develops an application for a client - a purchasing department employee negotiates a price on parts with a supplier
legal environmental intelligence includes
Considerations of patents, copyrights, or trademarks.
The drivers of stakeholder engagement are:
Goals, motivation, and operational capacity
Proactive companies are:
Much less likely to be blindsided by crises and negative surprises. - because they're so active they don't get blindsided
the emergence of a public issue indicates that
a gap may be forming between what stakeholders expect and what a firm is doing
The relationship between business and society is most accurately described by which statement?
business is a distinct bounded entity within the larger bounded entity of society
as a factor of moral intensity, how does the proximity of an issue affect the decision maker?
the greater the empathy, the higher the intensity
people's ethical principles come from
their religious background, family, and education
the main drawback to utilitarian reasoning is that
It is difficult to accurately measure both costs and benefits.
the reason(s) behind the uncertainty of an ethical decision is(are) that different people and groups
all of these are correct - use diff sources of info - may not share the same meaning of justice - may rank various rights in different ways
what role does social media play in stakeholder engagement?
all of these choices - provides forum for firm to share info w public via blogs and press releases - offer mechanism for public to voice their opinions of firm and its product via reviews - make stakeholder comm. faster and more effective
Stakeholder groups can include
all of these choices are correct - Shareholders - Business support groups. - Environmental activists
the fiduciary duty of managers benefits a firm's?
all of these choices are correct - shareholder - customers - employees
businesses' understanding of government regulations is
both a domestic and an international issue
Failure to understand the beliefs and expectations of stakeholders may
cause the performance-expectations gap to grow larger
An interactive business-stakeholder relationship is one where
companies actively engage with stakeholders through mutual respect and trust
which argument says that stakeholder management realistically depicts how companies really work?
descriptive argument - remember depicts and descriptive
which entity enforces rules to balance the relationship between business and society?
government
business managers need a set of ethical guidelines to help them
identify and analyze the nature of an ethical problem
companies that believe they can make decisions unilaterally, without taking into consideration their impact on others, are
inactive
a firm subscribing to the shareholder theory of the firm would mainly be concerned with providing long-term value for its
investors - think of sharktank they want to invest in you because they know you'll do well long-term
what is the primary reason that stakeholder coalitions form?
the stakeholder interest(s) of different groups coincides
why should companies be concerned when doing business with questionable governments?
they might indirectly support the illegitimate controlling power
ethical relativism is most accurately defined by which statement?
what's ethical in one society may be forbidden in another
a purchasing agent giving an exclusive contract to a supplier, from which she received a valuable gift, is an example of
conflict of interest - lowkey bribery too
a nonmarket stakeholder of business is exemplified by?
nongovernmental organizations
An analysis of the stability or instability of a government is an example of scanning which type of environmental intelligence?
political
Particular stakeholders stand out to managers when they exhibit
power, legitimacy, and urgency
The role of special interest groups is an important element in acquiring intelligence from which environment?
social environment