OBHR exam 1

when something stands out from a background, is seen as important, or draws attention it is

salient - remember: salient stands out

according to general systems theory, boundary exchanges are exemplified by which of the following?

All of these choices are correct - an industrial company installs new equipment in its plant to comply with environmental regulations - a software company develops an application for a client - a purchasing department employee negotiates a price on parts with a supplier

legal environmental intelligence includes

Considerations of patents, copyrights, or trademarks.

The drivers of stakeholder engagement are:

Goals, motivation, and operational capacity

Proactive companies are:

Much less likely to be blindsided by crises and negative surprises. - because they're so active they don't get blindsided

the emergence of a public issue indicates that

a gap may be forming between what stakeholders expect and what a firm is doing

The relationship between business and society is most accurately described by which statement?

business is a distinct bounded entity within the larger bounded entity of society

as a factor of moral intensity, how does the proximity of an issue affect the decision maker?

the greater the empathy, the higher the intensity

people's ethical principles come from

their religious background, family, and education

the main drawback to utilitarian reasoning is that

It is difficult to accurately measure both costs and benefits.

the reason(s) behind the uncertainty of an ethical decision is(are) that different people and groups

all of these are correct - use diff sources of info - may not share the same meaning of justice - may rank various rights in different ways

what role does social media play in stakeholder engagement?

all of these choices - provides forum for firm to share info w public via blogs and press releases - offer mechanism for public to voice their opinions of firm and its product via reviews - make stakeholder comm. faster and more effective

Stakeholder groups can include

all of these choices are correct - Shareholders - Business support groups. - Environmental activists

the fiduciary duty of managers benefits a firm's?

all of these choices are correct - shareholder - customers - employees

businesses' understanding of government regulations is

both a domestic and an international issue

Failure to understand the beliefs and expectations of stakeholders may

cause the performance-expectations gap to grow larger

An interactive business-stakeholder relationship is one where

companies actively engage with stakeholders through mutual respect and trust

which argument says that stakeholder management realistically depicts how companies really work?

descriptive argument - remember depicts and descriptive

which entity enforces rules to balance the relationship between business and society?

government

business managers need a set of ethical guidelines to help them

identify and analyze the nature of an ethical problem

companies that believe they can make decisions unilaterally, without taking into consideration their impact on others, are

inactive

a firm subscribing to the shareholder theory of the firm would mainly be concerned with providing long-term value for its

investors - think of sharktank they want to invest in you because they know you'll do well long-term

what is the primary reason that stakeholder coalitions form?

the stakeholder interest(s) of different groups coincides

why should companies be concerned when doing business with questionable governments?

they might indirectly support the illegitimate controlling power

ethical relativism is most accurately defined by which statement?

what's ethical in one society may be forbidden in another

a purchasing agent giving an exclusive contract to a supplier, from which she received a valuable gift, is an example of

conflict of interest - lowkey bribery too

a nonmarket stakeholder of business is exemplified by?

nongovernmental organizations

An analysis of the stability or instability of a government is an example of scanning which type of environmental intelligence?

political

Particular stakeholders stand out to managers when they exhibit

power, legitimacy, and urgency

The role of special interest groups is an important element in acquiring intelligence from which environment?

social environment