OM - Ch. 1

managing the supply chain has become more important as a result of firms increasing their levels of ____

outsourcing -by buying more goods and services rather than producing them, firms are increasing their levels of outsourcing, thereby increasing the need to manage the supply chain

which of the following is not a characteristic of service operations?

easy measurement of productivity -the productivity of service operations is often hard to measure

measurements taken at various points in the transformation process for control purposes is called _____

feedback -feedback is used to monitor and improve processes

the fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas in consistent with the ____

Pareto phenomenon -Pareto phenomena direct our attention to the difference between the "important few" and the "trivial many"

if one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher ____

agility -agility refers to the ability of an organization to respond quickly to demands or opportunities

which of the following is essential to consider with respect to managing a process to meet demand?

capacity -capacity is most directly associated with determining whether that process can actually meet demand

supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's _____

internal supply chain -the internal parts of a supply chain are part of the operations function itself, supplying operations with parts and materials, performing work on products, and/or performing services

marketing depends on operations for information regarding ____

lead time -marketing uses lead time information to make promises to customers

operations and sales are the two _____ functions in businesses

line -others are supporting functions

technology choices have a major impact on _____

productivity costs flexibility quality customer satisfaction competitiveness