OM chapter 1 questions

Which of the following organizations does NOT belong to the service​ sector? A. Ford Motor Company B. Southwest Airlines C. San Diego Zoo D. Costco

A. Ford Motor Company

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every​ level? A. Inventory provides safety against​ higher-than expected demand. B. Inventory constrains response to​ ever-shorter product life cycles. C. Inventory requires financial resources. D. Inventory hides quality issues.

A. Inventory provides safety against​ higher-than expected demand.

What is the goal for mass​ customization? A. The goal is to produce customized​ products, whenever and wherever needed. B. The goal is to enrich jobs and move more decision making to the individual contributor. C. The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration. D. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level.

A. The goal is to produce customized​ products, whenever and wherever needed.

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was A. W. Edwards Deming. B. Eli Whitney. C. Henry Ford. D. Walter Shewhart.

A. W. Edwards Deming.

Productivity increases when A. inputs decrease while outputs remain the same. B. outputs decrease while inputs remain the same. C. inputs and outputs increase proportionately. D. inputs increase while outputs remain the same.

A. inputs decrease while outputs remain the same.

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform? A. research and development B. marketing C. ​production/operations D. ​finance/accounting

A. research and development

The father of scientific management is A. Henry Ford. B. Frederick W. Taylor. C. Eli Whitney. D. Henry L. Gantt.

B. Frederick W. Taylor.

Which of these is NOT one of the basic functions of the management​ process? A. controlling B. inspecting C. leading D. staffing

B. inspecting

The economic activities that typically produce an intangible product are referred to as A. phantoms. B. services. C. products. D. goods.

B. services.

What is the goal for mass​ customization? A. The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration. B. The goal is to enrich jobs and move more decision making to the individual contributor. C. The goal is to produce customized​ products, whenever and wherever needed. D. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level.

C. The goal is to produce customized​ products, whenever and wherever needed.

Which of the following is NOT considered to be a​ stakeholder? A. customers B. community members C. competitors D. distributors

C. competitors

Which operations function at a manufacturing facility strives for the efficient use of​ machines, space, and​ personnel? A. design B. process analysis C. industrial engineering D. production and inventory control

C. industrial engineering

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment? A. managing quality B. design of goods and services C. process and capacity design D. human resources and job design

C. process and capacity design

Competition in the 21st century is no longer between​ companies; it is between A. technologies. B. countries. C. supply chains. D. individuals.

C. supply chains.

Which of these statements accurately captures a current trend in​ operations? A. There is increased focus on local market and local competition. B. Jobs are increasingly specialized as workers focus on basic assembly tasks. C. Mass production at the expense of product variety. D. Rapid product development.

D. Rapid product development.

A global network of organizations and activities that supply a firm with goods and services is referred to as A. business functions. B. production. C. operations management. D. a supply chain.

D. a supply chain.

A large percentage of the revenue of most firms is spent on which​ function? A. finance B. research and development C. marketing D. operations

D. operations

The creation of goods and services is referred to​ as: A. transformation. B. design. C. formation. D. production.

D. production.

Which of the following activities at an airline is NOT an operations​ activity? A. flying B. catering C. crew scheduling D. sales

D. sales

The service sector constitutes what percentage of employment in the United​ States? A. between​ 50% to​ 60% B. between​ 60% to​ 70% C. between​ 70% to​ 80% D. between​ 80% to​ 90%

D. between​ 80% to​ 90%

Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of 30 hours per day making the 200 boxes. ​a) Their productivity​ = _______ ​boxes/hour ​(round your response to two decimal​ places). Chuck and his employees have discussed redesigning the process to improve efficiency. Suppose they can increase the rate to 300 boxes per day. ​b) Their new productivity​ = _______ ​boxes/hour ​(round your response to two decimal​ places). ​c) The unit increase in productivity is ______ ​boxes/hour ​(round your response to two decimal​ places). ​d) The percentage increase in productivity is ____% ​(enter your response as a percentage rounded to two decimal​ places).

Productivity = Units Produced / Input used a. boxes/time b. boxes/time c. new-old d. new-old/old