Capstone Unit D / Part 4

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Studies suggest that people remember ____ percent of what they hear in informal communication.

25-50

A reference letter is a one- or two-page summary of your education, employment history, skills, and accomplishments.

False

A thank-you e-mail message is just as memorable as a thank-you letter.

False

In business, most things are not negotiable.

False

In very few cultures are people expected to negotiate to reach agreements on most prices, procedures, and policies.

False

Include a list of references as part of your resume.

False

It is fine to use friends, neighbors, or family members as references.

False

Meetings are not a good place to observe decision makers.

False

On your resume, the entries in each of your bulleted lists should be short, active, and memorable. Starting each of these entries with a(n) passive verb makes them more interesting and easier to read

False

The political environment is the customs, attitudes, and practices that make a company unique.

False

The rule in making introductions is to speak to the most important person last.

False

To restore goodwill extend an oak branch.

False

Use open-ended (yes/no) questions when you need quick clarification on a point.

False

Win-win means everyone wins equally.

False

Providing several letters of reference is more impressive than supplying a list of names and telephone numbers.

True

If you are sure your resume will be scanned, make sure the format uses a____.

both a. and b.

The ____ resume is appropriate for students with limited work experience, career changers, or people with irregular work histories.

functional

According to The Conference Board, a business research organization, over ____ new job vacancies are posted online each month.

4 million

A recent survey on CareerBuilder.com found that only 8 percent of workers admitted to padding their resumes, yet ____ percent of hiring managers reported they caught a lie on a resume.

49

Handling office politics to reach your career goals is detrimental to your professional success.

False

If you are a current student or a recent graduate with a limited employment history, list your school activities first.

False

If you argue frequently with others or oppose most plans, others see you as determined.

False

It is recommended that your objective should reflect your goals, even if it doesn't match the job description, as shown in the figure above.

False

Mirroring is sometimes called the copycat effect.

False

Most oral communication in the workplace is formal, and includes conversations and meetings.

False

New employees often receive a list of key people to meet to be successful.

False

Office politics can never be used to positively promote yourself and your career.

False

On your resume, the entries in each of your bulleted lists should be short, active, and memorable. Starting each of these entries with a(n) passive verb makes them more interesting and easier to read.

False

Peers and support staff can be your adversaries in the workplace.

False

People remember insults and humiliations for a short time.

False

Professional networking sites are just as effective and can take the place of in-person meetings.

False

Some e-resumes are online presentations that include images or links to reference letters, awards, work samples, photographs, and videos.

False

Supervisors are successful professionals in your field or company who are willing to meet with you to share their knowledge.

False

The best way to enhance your listening skills is to learn to listen carefully.

False

The education section should be customized for the job opening to demonstrate how your career goals match the position requirements.

False

Sam has two personal e-mail accounts: [email protected] and [email protected]. His career placement advisor recommends he list ____ on his resume.

[email protected]

A guardian angel is someone in a position who can look out for you and your career interests.

True

Even if you are not making a formal presentation, you are on stage when you communicate with others in the workplace

True

Every organization has an informal communication network, or grapevine.

True

Exchanging favors is a part of office politics.

True

If you accept a job, let other companies that you've applied to know you are no longer available.

True

If you decide to accept a job offer, immediately send a formal letter of acceptance, even if you already accepted the job offer in person or on the phone.

True

In a resume, it is recommended that you include a personal e-mail address with your contact information, as shown in the figure above.

True

In an employment synopsis, list only the years that you worked with each organization.

True

It is more difficult to act unprofessionally in front of an audience of peers.

True

Make business introductions on the basis of rank in the organization, not gender and age.

True

Meetings are a major communication channel, a public forum where others evaluate you, and offer opportunities to reach group decisions and build consensus.

True

Most of the negotiation and problem-solving communication you do also involves informaloral communication.

True

Office politics is part of every business.

True

Others will feel more comfortable if you are businesslike when you interact with them.

True

Persuasion is an emotional form of communication that others must be ready to receive.

True

Resolving a conflict can make you be seen as a peacemaker that everyone can trust.

True

Salespeople frequently offer prospects refreshments, small gifts, or free samples early in the sales process. Offering something is a powerful way to start your communication.

True

Some social networking sites, such as LinkedIn, are designed to communicate and share professional information, including information about jobs and careers.

True

The area of control of powerful people in an organization is referred to as territory.

True

Tweets are messages of up to 140 characters that are posted on Twitter.

True

Use headings, lines, white space, color, and bold and italic fonts to break up the page and call attention to your sections in a clear, uncluttered format.

True

When the potential payoff is part of your career goals, it makes sense to say yes to requests or stay late and work extra hard on a project.

True

When working with cover letters and resumes, send your letter again if you don't receive a response within a couple of weeks.

True

When writing a cover letter, you should avoid generic salutations such as "Dear Sir/Madam," or "To Whom It May Concern."

True

When you see others consistently asking someone for resources or approvals, you have found someone with power and influence in the organization.

True

You can often find the name of the hiring manager by asking the organization's receptionist.

True

You should take time each week for impromptu office visits, hallway chats, and coffee break discussions.

True

Currently, the most popular microblog is ____, which has attracted millions of users since it launched in 2006.

Twitter

When a disagreement cannot be resolved, it is sometimes best to ____.

agree to disagree

Developing your informal communication skills means combining oral communication skills in order to ____.

all of the above

Every professional needs to cultivate a network of ____.

all of the above

In order to accomplish major career goals, whom do you need support and respect from?

all of the above

Like all business communication, the purpose of informal communication within an organization is to ____.

all of the above

On LinkedIn, you can build a network from people ____.

all of the above

When completing the Employment History section of his resume, Sam is correct if he has ____.

all of the above

Which of the following are examples of rewards of employment?

all of the above

Conclude your cover letter by directly requesting ____.

an interview

Large to midsized companies sometimes use ____ to scan resumes, searching for keywords to determine if you are qualified for the position.

applicant-tracking software

Power should be viewed as a/an

asset

When persuading, you can increase a listener's receptiveness by using a(n) ____ tone.

both a. and b.

When introducing your client to your boss, use the ____ name first when making introductions.

client's

Complimenting others is a basic ____ skill.

diplomacy

What is the person in a company that controls the access to resources usually called?

gatekeeper

Besides asking someone to serve as a reference for you, request each recommender to write a ____.

general letter of reference

The ____ extends throughout the company, wherever two people get together and talk about their jobs, the organization, and other topics on their minds.

grapevine

Jack attends a party with his friend Martin. Mary is a friend of Jack's and a guest at the party. Martin and Mary do not know each other. The proper etiquette is to ____.

introduce Martin to Mary

The party is to celebrate Sam's graduation from college. Martin and Sam do not know each other, and Jack plans to introduce them. The proper etiquette would be to ____.

introduce Martin to Sam

At work, Jack brings two of his top managers, one woman and one man -- both in their 20's, to meet the CEO of the company, aged 60. The proper etiquette would be for Jack to ____.

introduce both managers, regardless of sex or age, to the CEO

Before entering into a conflict, you should ask yourself, ____.

is the conflict worth the cost?

To avoid sounding as if you are boasting, focus on ____ actions and results.

only a. and b.

When communicating with a laid off co-worker, you should feel free to ____.

only a. and b.

Verify your understanding of a conversation by occasionally ____ the other person's ideas and summarize what you believe they are saying.

paraphrasing

Use present-tense verbs for your current job and ____ for previous positions.

past-tense

To ____ others to take action or adopt an outlook relies on your ability to make appealing arguments instead of using pressure or coercion.

persuade

Regarding the Education Summary section of his resume, Sam is advised to ____.

refer to specific courses if they relate to the position

If you receive a ____ letter, send a follow-up message or letter to the hiring manage and ask them to reconsider you if this or a similar position becomes available.

rejection

When you are caught between two powerful but opposing professionals in a disagreement, it is best to ____.

remain objective

The ____ paragraph of your cover letter should briefly present three to five of your qualifications, accomplishments, or skills that relate to the open position.

second

Which of the following is an example of a common favor in business?

sharing information

All of the following are examples of negative office politics except ____.

socializing

If your employment history includes less than ____ positions, limit your resume to a single page.

three

In business, it is better to:

under commit and over deliver


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