Capstone Unit D / Part 4
Studies suggest that people remember ____ percent of what they hear in informal communication.
25-50
A reference letter is a one- or two-page summary of your education, employment history, skills, and accomplishments.
False
A thank-you e-mail message is just as memorable as a thank-you letter.
False
In business, most things are not negotiable.
False
In very few cultures are people expected to negotiate to reach agreements on most prices, procedures, and policies.
False
Include a list of references as part of your resume.
False
It is fine to use friends, neighbors, or family members as references.
False
Meetings are not a good place to observe decision makers.
False
On your resume, the entries in each of your bulleted lists should be short, active, and memorable. Starting each of these entries with a(n) passive verb makes them more interesting and easier to read
False
The political environment is the customs, attitudes, and practices that make a company unique.
False
The rule in making introductions is to speak to the most important person last.
False
To restore goodwill extend an oak branch.
False
Use open-ended (yes/no) questions when you need quick clarification on a point.
False
Win-win means everyone wins equally.
False
Providing several letters of reference is more impressive than supplying a list of names and telephone numbers.
True
If you are sure your resume will be scanned, make sure the format uses a____.
both a. and b.
The ____ resume is appropriate for students with limited work experience, career changers, or people with irregular work histories.
functional
According to The Conference Board, a business research organization, over ____ new job vacancies are posted online each month.
4 million
A recent survey on CareerBuilder.com found that only 8 percent of workers admitted to padding their resumes, yet ____ percent of hiring managers reported they caught a lie on a resume.
49
Handling office politics to reach your career goals is detrimental to your professional success.
False
If you are a current student or a recent graduate with a limited employment history, list your school activities first.
False
If you argue frequently with others or oppose most plans, others see you as determined.
False
It is recommended that your objective should reflect your goals, even if it doesn't match the job description, as shown in the figure above.
False
Mirroring is sometimes called the copycat effect.
False
Most oral communication in the workplace is formal, and includes conversations and meetings.
False
New employees often receive a list of key people to meet to be successful.
False
Office politics can never be used to positively promote yourself and your career.
False
On your resume, the entries in each of your bulleted lists should be short, active, and memorable. Starting each of these entries with a(n) passive verb makes them more interesting and easier to read.
False
Peers and support staff can be your adversaries in the workplace.
False
People remember insults and humiliations for a short time.
False
Professional networking sites are just as effective and can take the place of in-person meetings.
False
Some e-resumes are online presentations that include images or links to reference letters, awards, work samples, photographs, and videos.
False
Supervisors are successful professionals in your field or company who are willing to meet with you to share their knowledge.
False
The best way to enhance your listening skills is to learn to listen carefully.
False
The education section should be customized for the job opening to demonstrate how your career goals match the position requirements.
False
Sam has two personal e-mail accounts: [email protected] and [email protected]. His career placement advisor recommends he list ____ on his resume.
A guardian angel is someone in a position who can look out for you and your career interests.
True
Even if you are not making a formal presentation, you are on stage when you communicate with others in the workplace
True
Every organization has an informal communication network, or grapevine.
True
Exchanging favors is a part of office politics.
True
If you accept a job, let other companies that you've applied to know you are no longer available.
True
If you decide to accept a job offer, immediately send a formal letter of acceptance, even if you already accepted the job offer in person or on the phone.
True
In a resume, it is recommended that you include a personal e-mail address with your contact information, as shown in the figure above.
True
In an employment synopsis, list only the years that you worked with each organization.
True
It is more difficult to act unprofessionally in front of an audience of peers.
True
Make business introductions on the basis of rank in the organization, not gender and age.
True
Meetings are a major communication channel, a public forum where others evaluate you, and offer opportunities to reach group decisions and build consensus.
True
Most of the negotiation and problem-solving communication you do also involves informaloral communication.
True
Office politics is part of every business.
True
Others will feel more comfortable if you are businesslike when you interact with them.
True
Persuasion is an emotional form of communication that others must be ready to receive.
True
Resolving a conflict can make you be seen as a peacemaker that everyone can trust.
True
Salespeople frequently offer prospects refreshments, small gifts, or free samples early in the sales process. Offering something is a powerful way to start your communication.
True
Some social networking sites, such as LinkedIn, are designed to communicate and share professional information, including information about jobs and careers.
True
The area of control of powerful people in an organization is referred to as territory.
True
Tweets are messages of up to 140 characters that are posted on Twitter.
True
Use headings, lines, white space, color, and bold and italic fonts to break up the page and call attention to your sections in a clear, uncluttered format.
True
When the potential payoff is part of your career goals, it makes sense to say yes to requests or stay late and work extra hard on a project.
True
When working with cover letters and resumes, send your letter again if you don't receive a response within a couple of weeks.
True
When writing a cover letter, you should avoid generic salutations such as "Dear Sir/Madam," or "To Whom It May Concern."
True
When you see others consistently asking someone for resources or approvals, you have found someone with power and influence in the organization.
True
You can often find the name of the hiring manager by asking the organization's receptionist.
True
You should take time each week for impromptu office visits, hallway chats, and coffee break discussions.
True
Currently, the most popular microblog is ____, which has attracted millions of users since it launched in 2006.
When a disagreement cannot be resolved, it is sometimes best to ____.
agree to disagree
Developing your informal communication skills means combining oral communication skills in order to ____.
all of the above
Every professional needs to cultivate a network of ____.
all of the above
In order to accomplish major career goals, whom do you need support and respect from?
all of the above
Like all business communication, the purpose of informal communication within an organization is to ____.
all of the above
On LinkedIn, you can build a network from people ____.
all of the above
When completing the Employment History section of his resume, Sam is correct if he has ____.
all of the above
Which of the following are examples of rewards of employment?
all of the above
Conclude your cover letter by directly requesting ____.
an interview
Large to midsized companies sometimes use ____ to scan resumes, searching for keywords to determine if you are qualified for the position.
applicant-tracking software
Power should be viewed as a/an
asset
When persuading, you can increase a listener's receptiveness by using a(n) ____ tone.
both a. and b.
When introducing your client to your boss, use the ____ name first when making introductions.
client's
Complimenting others is a basic ____ skill.
diplomacy
What is the person in a company that controls the access to resources usually called?
gatekeeper
Besides asking someone to serve as a reference for you, request each recommender to write a ____.
general letter of reference
The ____ extends throughout the company, wherever two people get together and talk about their jobs, the organization, and other topics on their minds.
grapevine
Jack attends a party with his friend Martin. Mary is a friend of Jack's and a guest at the party. Martin and Mary do not know each other. The proper etiquette is to ____.
introduce Martin to Mary
The party is to celebrate Sam's graduation from college. Martin and Sam do not know each other, and Jack plans to introduce them. The proper etiquette would be to ____.
introduce Martin to Sam
At work, Jack brings two of his top managers, one woman and one man -- both in their 20's, to meet the CEO of the company, aged 60. The proper etiquette would be for Jack to ____.
introduce both managers, regardless of sex or age, to the CEO
Before entering into a conflict, you should ask yourself, ____.
is the conflict worth the cost?
To avoid sounding as if you are boasting, focus on ____ actions and results.
only a. and b.
When communicating with a laid off co-worker, you should feel free to ____.
only a. and b.
Verify your understanding of a conversation by occasionally ____ the other person's ideas and summarize what you believe they are saying.
paraphrasing
Use present-tense verbs for your current job and ____ for previous positions.
past-tense
To ____ others to take action or adopt an outlook relies on your ability to make appealing arguments instead of using pressure or coercion.
persuade
Regarding the Education Summary section of his resume, Sam is advised to ____.
refer to specific courses if they relate to the position
If you receive a ____ letter, send a follow-up message or letter to the hiring manage and ask them to reconsider you if this or a similar position becomes available.
rejection
When you are caught between two powerful but opposing professionals in a disagreement, it is best to ____.
remain objective
The ____ paragraph of your cover letter should briefly present three to five of your qualifications, accomplishments, or skills that relate to the open position.
second
Which of the following is an example of a common favor in business?
sharing information
All of the following are examples of negative office politics except ____.
socializing
If your employment history includes less than ____ positions, limit your resume to a single page.
three
In business, it is better to:
under commit and over deliver
