OM Exam 2 Quiz Help

Which of the following external development strategies is most appropriate to share risks but still remain independent from external organizations? A- Alliances B- Joint Ventures C- Migration of existing products D-Enhancement to existing products

A- Alliances

Which of the following costs incur when evaluating products, parts, and services in quality management? A- Appraisal Costs B- Prevention Costs C- Internal Failure Costs D- External Failure Costs

A- Appraisal Costs

which of the following qualitative forecasting methods attempts to forecast customers/consumer purchasing plans for demand planning and product design? A- Market Survey B- Delphi method C- Jury of Executive Opinion D- Sales Force Composite

A- Market Survey

Which of the following methods analyzes the way in which processes can be designed to optimize interaction between firms and their customers? A- PCN Analysis B-Life cycle assessment C- product-by-value analysis D- Quality function deployment (QFD)

A- PCN Analysis

"___" adds flexibility by allowing for small variations with unfavorable conditions in production or assembly A- Robust Design B-Additive Manufacturing C- Quality function deployment (QFD) D- computer-aided manufacturing (CAD)

A- Robust design

Forecasting in the service sectors can be more challenging than in manufacturing settings because forecasting needs can differ and are impacted by unusual events A- True B- False

A- True

Variable Inspection measures quality characteristics by considering different product dimensions such as weight and speed within an acceptable range A- True B- False

A- True

Which of the following statements is NOT TRUE about introductory phase of product life cycle? A- change of design is difficult B- costs for manufacturing is fairly small in this phase C- costs are mostly committed to design, research + development D- costs incur for process modification and supplier development

A- change of design is difficult

Which of the following forecasts addresses business cycles considering factors such as inflation rate + money supply? A- economic forecasts B-technological forecasts C- demand forecasts D-short-term forecasts

A- economic forecasts

which of the following quantitative methods does not use "weight" on time periods? A- Trend Projection B-Exponential smoothing C- 3 month weighted moving averages D- exponential smoothing w trend adjustment

A- trend projection

Internal benchmarking is more appropriate for small organizations when data availability is limited A- True B- False

B- False

in decision trees, a design option with a low EMV typically indicates that the option has high probability of generating more profits A- True B-False

B- False

Which of the following TQM concept's can reveal quality issues + improve quality by reducing inventory levels? A- Poka-Yoke B- Just-in-Time C- Quality Robustness D- Continuous Improvement

B- JIT

"_____" Is a foolproof device or technique designed to identify acceptable products in inspections A- Kaizen B-Poka-Yoke C- Source Inspection D- Pareto Chart

B- Poka-Yoke

"___" demand patterns typically exist for products distributed through retailers and covers a 12-month period. A-Horizontal B-Seasonal C-Cyclical D-Trend

B- Seasonal

Which of the following approaches emphasized using "cross-functional" representatives for product development in organization? A- A champion B-Team Approach C- Distinct Approach D- Japanese Approach

B- Team Approach

which of the following statements incorrectly describes "smoothing constant (a)" in exponential smoothing? A- smoothing constants generally ranges from .05 to .5 B-choosing lower values of smoothing constants always generates more accurate forecasts C-as smoothing constants increase, older values become less significant D-an exponential smoothing model with lower MAD means the forecasts are more accurate

B- choosing lower values of smoothing constants always generates more accurate forecasts

In linear regression "____" measures strength of the relationship between two variables A- intercept B- correlation coefficient (r) C-standard error of the estimate (S) D- coefficient of determination (r squared)

B- correlation coefficient

Long-term forecasts tend to be more accurate than short-term forecasts? A-True B-False

B- false

when ordering a burger at wendy's, customers choose multiple ingredients which creates a number of variations. this is an example of ___ A-robust design B-modular design C-CAD D-Value manufacturing

B- modular design

a house of quality (HOQ) would depict the strength of the relationship between which of the following two items? A- 1) stitching used in company's new product, 2) company's choice of material for the wallet B- 1) customers needs for a sealable change pocket, 2) customers need for plastic inserts C- 1) customers desire for a durable wallet. 2) company's choice of material for the wallet D- 1) design teams' choice of material for a wallet, 2) materials that were considered but rejected by design team

C) 1) customers desire for a durable wallet, 2) company's choice of material for the wallet

Clayton bought a new PlayStation and was able to use it for 5 years until it completely broke. According to Garvin, which of the following dimensions of quality best describes the above statement? A-Features B- Reliability C- Durability D-Serviceability

C- Durability

Which of the following total quality management (TQM) tools is most appropriate to understanding root causes of quality issues? A- Flowchart B- Six Sigma C- Fishbone Diagram D- Check Sheet

C- Fishbone Diagram

Which of the following statements is NOT TRUE about Six Sigma? A- Six Sigma is a top-down approach B- Six Sigma can improve customer satisfaction C- PDCA cycle is used for Six Sigma implementation D- Defect per million opportunities is a statistical measure for a six sigma

C- PDCA cycle is used for Six Sigma Implementation

which of the following ways is incorrect as ways to improve efficiency to service design? A- Delay Customization B-Provide Explicit job instructions C- increase direct interactions with customers D-limit options available to customers

C- increase direct interactions with customers

Which of the following internal development strategies allows to "build on product platforms" for new product development? A- Alliances B- Joint Ventures C- Migrations of existing products D-enhancement to existing products

C- migrations of existing products

Which of the following types of quality costs have the biggest impact on the total cost of an organization? A- Appraisal Costs B-Prevention Costs C- Internal Failure Costs D- External Failure Costs

D- External Failure Costs

which of the following is not a time-series model? A- Naiive Approach B- Moving Average C- Exponential Smoothing D-Linear Regression

D- Linear Regression

Which of the following statements is NOT TRUE about service quality management? A- service process is important B- service time is used as a performance measure for services C- service quality is judged against customer expectations D- the tangible component of services does not influence service quality

D- the tangible component of services does not influence service quality

which of the following business decisions does not use forecasting as underlying basis in decision making? A- Production B-Inventory C-Personnel D-All of the Above E- None of the above

E- None of the above