Operating Systems
Which low power mode is used with Windows 10 laptops to save power, but it takes longer to turn back on and resume where the user left off?
Hibernate
Jason wants to configure his Windows 10 laptop to suspend individual USB ports when not in use. Which of the following Control Panel sections should he use to set the USB selective suspend feature?
Power options
Which of the following file system formatting types should be used with a DVD?
UDF
What is the minimum amount of RAM needed to install Windows 10 on a 32-bit system?
1 GB
What is the maximum amount of memory used in a 32-bit version of the Windows operating system?
4 GB
What is the minimum amount of storage space required to install Windows 11 (x64) on a device?
64 GB
Which file system type is used by default when installing macOS on a modern workstation?
APFS
Christina is attempting to install Windows 10 (32-bit) on an older netbook-style laptop. The installation is continually failing and producing an error. The device has a 1.1 GHz processor, 1 GB of memory, an 8 GB hard drive, and a 720p display. Which component would need to be fixed to allow Windows 10 (32-bit) to be installed on this device?
Amount of hard drive space
Jonni is installing Windows 11 (64-bit) in a virtual machine on his Linux desktop. The installation is continually failing and producing an error. Jonni has configured the virtual machine with a dual-core 1.2 GHz processor, 4 GB of memory, a 32 GB hard drive, and a 1920 x 1080 screen resolution. Which item in the virtual machine should be increased to fix the installation issue experienced?
Amount of hard drive space
Judith is installing Windows 10 (64-bit) in a virtual machine on her macOS laptop. The installation is continually failing and producing an error. Judith has configured the virtual machine with a dual-core 1 GHz processor, 2 GB of memory, a 15 GB hard drive, and a 1024x768 screen resolution. Which item in the virtual machine should be increased to fix the installation issue experienced?
Amount of hard drive space
Which of the following MacOS features allows the user to create a user account that is used to sign in to the App Store, iCloud, and iTunes?
Apple ID
A developer uses a MacBook Pro when working from home, but they need access to both a Windows and macOS system to test their programs. Which of the following tools should be used to allow both operating systems to exist on their MacBook Pro?
Boot Camp
Which of the following Windows tools should a technician use to import and install data in the x.509 format?
Certificate manager
Dion Training wants to upgrade its employees' workstations from Windows 10 to Windows 11. All of the employees' data and files are saved to the company's shared drive. The technician has been told to choose an installation type that will delete all of the existing data, settings, and applications on the workstations during the upgrade. Which of the following types of upgrades or installations should you perform on the workstations?
Clean install
Your company has just installed a new proxy server and has asked you to configure all of the Windows workstations to use it. Which of the following Internet Options tabs in the Windows Control Panel should you configure?
Connections
Which of the following should you use to fix an issue with a graphics card's drivers in Windows 10?
Device manager
Which of the tools should a technician NOT use with a solid-state device on a workstation?
Disk defragmenter
Which of the following macOS features is the equivalent of the Taskbar in Windows?
Dock
Dion Training is building a new computer for its video editor to use. The new computer will use an octa-core Intel processor, 3 TB of DDR4 memory, and a RAID 0 with two 4 TB SSDs for optimal performance. Which of the following editions of Windows 10 would support all of this computer's memory properly?
Enterprise
A customer is complaining that there is are intermittent problems with their PC. As a technician, you don't know exactly what the errors are, so which tool should you use to determine what errors have previously occurred?
Event Viewer
A Windows 2019 server is crashing every evening at 2:35 am, but you are not sure why. Which of the following tools should you use to identify the cause of the system crash?
Event viewer
Which of the following options in Windows 10 would create a small hibernation file saved on the storage device before shutting down the computer so that it reduces the time to boot up when powered on?
Fast startup
A technician is trying to locate a protected .dll file to edit, but they cannot see it in the System32 folder. Which Control Panel utility should the technician use to find the file?
File Explorer Options
Which of the following types of software CANNOT be updated via the Windows Update program?
Firmware updates
Gina just installed a 4 TB HDD into her Windows 10 computer and wants to assign the drive letter "M" to store her media files. Which type of partition should Gina use if she wants to mount the drive as a single partition?
GPT
Which of the following allows users to save their current session to disk and before powering down their Windows 10 laptop?
Hibernate
Jason is building a new workstation for his son to utilize when writing reports for school. The new computer will have an Intel x86 processor, 3 GB of memory, and a 256 GB SSD. Which of the following editions of Windows 10 would support this workstation at the lowest cost?
Home
Which edition of Windows 10 does not have the group policy editor enabled?
Home
Which of the following installation types would allow a single technician to quickly install Windows 10 Enterprise on 50 workstations simultaneously?
Image deployment
You have been asked to help a user upgrade their laptop from Windows 10 to Windows 11. The user has asked that all of their applications, user profiles, documents, and PST files be preserved during the upgrade. Which of the following types of upgrades or installations should you perform on this laptop?
In-place upgrade
Jason wants to configure his Windows 10 laptop to more quickly find files when he is searching its hard drive. Which of the following Control Panel sections should he use to configure his laptop for optimal searching performance?
Indexing options
Jason wants to configure his Windows 10 workstation to automatically block pop-ups when searching for websites online. Which of the following Control Panel sections should he use to achieve this?
Internet Options
Which version should you use when installing a Linux operating system and are concerned with end-of-life support?
LTS release
Which of the following workstation operating systems are Ubuntu and Red Hat considered?
Linux
Which of the following MacOS features allows you to use multiple desktops or spaces on a single system?
Mission Control
Which file system type is used to mount remote storage devices on a Linux system?
NFS
Eduardo is installing Windows 11 (64-bit) in a virtual machine on his macOS desktop. The installation is continually failing and producing an error. Eduardo has configured the virtual machine with a 2.2 GHz processor, 4 GB of memory, a 64 GB hard drive, and a 1280 x 720 screen resolution. Which item in the virtual machine should be increased to fix the installation issue experienced?
Number of cpu cores
When using an MBR, which of the following types of partitions can only have up to four partitions?
Primary
Which editions of Windows 10 can you connect to using Remote Desktop?
Pro Enterprise Education
Dion Training is building a new computer for its video editor to use. The new computer will use four physical Intel Xeon processors, 128 GB of DDR4 memory, and a RAID 0 with two 2 TB SSDs for optimal performance. Which of the following editions of Windows 10 would support all of this computer's resources properly?
Pro for workstations
Which of the following Control Panel sections would allow a technician to turn on Hyper-V on a Windows 10 Pro workstation?
Programs and features
What does the command "shutdown /r" do on a Windows workstation?
Reboot the workstation
Which partition of the hard drive is concealed from the user in the File Explorer within Windows 10 and is only used when imaging the computer back to its factory default state?
Recovery
The video editor at Dion Training is having issues with her workstation. The workstation is running Windows 10 and is failing to boot up properly. A technician wants to replace the existing operating system files with a new copy of the same version. The technician has been told to ensure the user's data and applications are not modified or deleted during the upgrade or installation. Which types of upgrades or installations should the technician use?
Repair installation
Which of the following features allows a Linux server to provide file-sharing services to a company's Windows 10 workstations?
Samba
Which of the following will close all of a user's open programs and services before powering off their Windows 10 computer?
Shutdown
What does the command "shutdown /s" do on a Windows workstation?
Shutdown the workstation
Which of the following network configurations is used to identify your computer's individual host identifier and your computer's network identifier?
Subnet mask
Which of the following Control Panel sections would allow a technician to see which version and build of Windows 10 is installed on a computer?
System
An employee at Dion Training is complaining that every time they reboot their Windows 10 workstation a music application is loaded. Which of the following commands would you use to disable the program from starting up each time Windows reboots?
Task manager
A technician wants to conduct a vulnerability scan on a server every morning at 3:00 am. Which of the following tools should the technician use?
Task scheduler
You recently moved 1.5 TB of data from your office's file server to a new 16 TB NAS and decommissioned the old file server. You verified all users had been given the same permissions to the new file shares on the NAS as they had on the old server. The users are receiving an error stating, "Windows cannot access \\server10\shared\" every time they click the Share drive icon on their desktop. What is MOST likely the source of this error?
The users are still mapped to the old share drive
Jason is using a Windows 10 workstation in the Dion Training conference room. The workstation is acting extremely slow and he suspects there are other accounts logged on to the workstation. Which of the following features in the Task Manager should he use to identify if anyone else is currently logged on to the workstation?
Users
Jason is out of town on a business trip and needs to access the share drive on his company's corporate network. Which of the following types of network connections should he use to access the share drive from his hotel room?
VPN
A user with an older laptop running Windows 7 that has only 2 GB of RAM, 32 GB of SSD, and a 1.7 GHz 64-bit processor. The user would like to upgrade to a newer OS since Windows 7 is now considered end-of-life. Which of the following operating systems should the technician recommend to ensure the BEST performance on this computer?
Windows 10
Jason is building an inexpensive workstation for one of the employees at Dion Training. The workstation will utilize an Intel x86 processor. Which of the following editions of Windows will support installation on this workstation?
Windows 10 Enterprise Windows 10 Pro
Which command-line tool is used on a Windows system to move upward in a directory within the system's directory structure?
cd ..
You are working on a Windows 10 workstation with a 1 TB HDD and 16 GB of memory that is operating slowly when reading large files from its storage device. Which of the following commands should you use to speed up this workstation?
chkdsk
A file currently has permissions of 755. Which of the following commands would change file permission to r-xr--r--?
chmod 544 filename
Which of the following commands is used on a Linux system to change the ownership of a file or directory on a system?
chown
Which of the following operating systems are NOT used in modern smartphones or tablets?
macOS
Which of the following commands is used on a Linux system to delete a file from a directory?
rm
Which of the following commands is used on a Linux system to switch to another user's account?
su
Which command-line tool in Windows would you use to end one or more processes that have begun hung on the system?
taskkill
What is the minimum processor required to install Windows 11 (x64) on a device?
1 GHz dual-core processor
What is the minimum processor required to install Windows 10 (x64) on a device?
1 GHz single-core processor
What is the minimum processor required to install Windows 10 (x86) on a device?
1 GHz single-core processor
Dion Training uses DHCP to assign private Class A IP addresses to its Windows 10 workstations. Which of the following IP addresses is a Class A address?
10.1.2.3
Dion Training uses DHCP to assign private Class A IP addresses to its Windows 10 workstations. Which of the following IP addresses is a Class A address?
10.5.34.15
You were troubleshooting a recently installed NIC on a workstation and decided to ping the NIC's loopback address. Which of the following IPv4 addresses should you ping?
127.0.0.1
What is the minimum amount of storage space required to install Windows 10 (x86) on a device?
16 GB
Which of the following IP addresses is considered an APIPA address?
169.254.125.154
Dion Training uses DHCP to assign private Class B IP addresses to its Windows 10 workstations. Which of the following IP addresses is a Class B address?
172.16.13.12
What is the minimum amount of memory required to install Windows 10 (x64) on a device?
2 GB
What is the minimum amount of hard drive space needed to install Windows 10 on a 64-bit system?
32 GB
What is the minimum amount of storage space required to install Windows 10 (x64) on a device?
32 GB
Which of the following Control Panel sections contains various tools like computer management, disk cleanup, print management, and the registry editor?
Administrative Tools
Tamera trying to install Windows 11 (64-bit) on an older laptop she found in her closet. The installation is continually failing and producing an error. The laptop has a dual-core 1.2 GHz processor, 2 GB of memory, a 250 GB hard drive, and a 1280 x 720 screen resolution. Which item in the laptop must be upgraded to meet the minimum requirements for installing Windows 11?
Amount of memory
Dion Consulting Group has been hired by a large security operations center (SOC) to build a Windows 2019 domain environment. The SOC has a total of 150 Windows 10 Professional edition workstations that will connect to the domain for authentication, administration, and access to networked resources. Which of the following types of network models is being used by this security operations center in the domain environment?
Client/server
You are configuring a new printer for a small real estate office. There are only 4 computers in the network, and they are all connected to a single 4-port switch/router/cable modem device. There are no additional open ports on the device and no servers configured within the network. All the computers operate as part of a single workgroup with no domain controller. You need to configure the printer to allow all 4 computers to print to it as long as they are connected to the switch. Which of the following methods would BEST allow the users to print to the printer based on this network's configuration?
Configure it as a shared printer connected to one of the four workstations
You have just finished installing a new workstation for a user in your office. They need to be able to see the other workstations on the company's workgroup. Which of the following settings should you ensure is enabled?
Enable network discovery
What does the command "shutdown /h" do on a Windows workstation?
Enter hibernation mode
Michael, a salesman, is on a business trip and is trying to access his corporate email over the hotel's Wi-Fi network. Michael's laptop appears to be connected to the hotel's wireless network, but his email client cannot download any new messages and states, "Network Offline." Michael contacts the help desk for assistance. What action should the help desk technician tell Michael to perform to solve this issue?
Open a web browser, enter google.com, and see if a redirect page is displayed
The customer service manager at Dion Training is having issues with her Windows 10 laptop. A technician believes that the operating system may have been corrupted by a piece of malware. The technician has removed the malware and wants to perform an installation or upgrade that will recopy the system files and revert most of the system settings to their default configurations while still preserving the user's personalization settings, data files, and any applications installed through the Windows store. The technician has been told that they may delete any applications installed by the user, though, since they may have been infected by the malware. Which of the following types of upgrades or installations should the technician use?
Refresh the installation
Which type of installation would require an answer file to install the operating system?
Unattended
You are configuring a Windows 10 Professional workstation to connect to the Dion Training domain. To provide additional security to its users, Dion Training requires that all uses route their internet traffic through a server located at 10.0.0.15 for inspection before it is sent to the internet. Once inspected, the server will route the traffic to the WAN router whose IP is 10.0.0.1. Which of the following settings should be configured on the workstation to achieve this?
Under Internet Options, configure the proxy server address as 10.0.0.15
Which of the following commands is used on a Linux system to copy a file from one directory to another directory?
cp
Which of the following commands is used on a Linux system to convert and copy files from one hard disk to another?
dd
Which command is used to create a new disk partition on a Windows system?
diskpart
Which file system type should you format a 4 TB USB flash drive to use with both Windows and macOS laptops?
exFAT
Which command-line tool on a Windows system is used to display the resulting set of policy settings that were enforced on a computer for a specified user when they logged on?
gpresult
Which command-line tool and option on a Windows system is used to force a background refresh of all group policy settings on a system?
gpupdate /force
Which of the following commands is used on a Linux system to search for lines that match a pattern within a file?
grep
Which of the following operating systems cannot be run on a laptop?
iOS
Which command would be used to display the network address and subnet mask for the wired network connection on a Linux system?
ip
A network technician determines that two dynamically assigned workstations have duplicate IP addresses. What command should the technician use to correct this issue?
ipconfig /release | ipconfig /renew
Which of the following commands is used on a Linux system to terminate an unresponsive system process?
kill
Which of the following Windows tools can a technician use to gather information about a workstation and create a comprehensive list of hardware, system components, and the software environment used by that workstation?
msinfo32.exe
Which of the following commands is used on a Linux system to copy a file to a new directory and then remove the original file from the previous directory?
mv
Which of the following commands is used to edit a text file on a Linux server?
nano
You are troubleshooting an issue with a Windows desktop and need to display the machine's active TCP connections. Which of the following commands should you use?
netstat
Which command would a Linux user need to enter to change their password?
passwd
Which of the following commands is used on a Linux system to change a user's password on the system?
passwd
Dion Consulting Group has been hired by a small real estate office to build its network. The office has 4 computers running Windows 10 Professional edition configured in a workgroup to access a shared file server. Which of the following types of network models is being used by this real estate office?
peer-to-peer
Which command-line entry would be used on a Windows system to test if your system can reach diontraining.com?
ping dointraning.com
Which of the following commands is used on a Linux system to display the current working directory's full pathname to the screen?
pwd
Which of the following commands is used on a Linux system to delete all the files and directories in a Linux system's filesystem?
rm - rf /
A Windows laptop is malfunctioning, and you believe that some system files are missing or corrupted. Which of the following commands should you use to verify this and, if needed, repair the files?
sfc
Which of the following tools is used to duplicate all of the files in one directory to another in the Windows command line?
xcopy
Which of the following commands can be used to install software on a Linux system?
yum
Which of the following commands would a technician use to find the comprehensive documentation for any command from the Linux terminal?
man
A workstation at Dion Training's office is taking a long time to boot up. Once it finishes booting to the Windows 10 desktop, which of the following tools can a technician use to diagnose and fix the boot issues?
msconfig.exe
You are trying to open your company's internal shared drive from your Windows 10 laptop but cannot reach it. You open your web browser and can connect to DionTraining.com without any issues. Which of the following commands should you use to determine if the internal shared drive is mapped to your computer properly?
net use
Which command-line tool could you use on a Windows system to enable an inactive administrator account?
net user
Which of the following Windows tools can a technician use to display information about the performance of hardware and software resources in real-time?
resmon.exe
Your boss has asked you to write a script that will copy all of the files from one hard drive to another each evening. This script should mirror the directories from one drive to the other and ensure they are synchronized each evening. Which command-line tool should you use in your script?
robocopy
Which of the following commands is used on a Linux system to safely turn off a server?
shutdown
You are troubleshooting a network connectivity issue and need to determine the packet's flow path from your system to the remote server. Which of the following tools would best help you identify the path between the two systems?
tracert
You are working as a service desk analyst. This morning, you have received multiple calls from users reporting that they cannot access websites from their work computers. You decide to troubleshoot the issue by opening up your command prompt on your Windows machine and running a program to determine where the network connectivity outage is occurring. This tool tests the end-to-end connection and reports on each hop found in the connection. Which tool should you use to determine if the issue is on the intranet portion of your corporate network or if it is occurring due to a problem with your ISP?
tracert
Which of the following commands is used on a Linux system to edit a text file on a server?
vi
A technician at Dion Training wants to identify which version and build of Windows 10 is installed on a laptop. Which of the following commands should the technician enter at the command line?
winver
What is the minimum amount of memory required to install Windows 10 (x86) on a device?
1 GB
Dion Training uses DHCP to assign private Class C IP addresses to its Windows 10 workstations. Which of the following IP addresses is a Class C address?
192.168.3.5
Dion Training uses DHCP to assign private Class C IP addresses to its Windows 10 workstations. Which of the following IP addresses is a Class C address?
192.254.125.154
Which of the following Control Panel sections would allow a technician to add or remove an external scanner from a Windows 10 computer?
Devices and Printers
Dion Training has configured Windows Defender Firewall on all of its corporate Windows 10 laptops. When connected to a public network, the firewall has been configured to allow only inbound connections that match an existing rule and to only allow outbound connections that do match an existing rule to achieve the highest level of security. What type of security posture has Dion Training implemented?
Explicit allow for inbound, explicit allow for outbound
Dion Training has configured Windows Defender Firewall on all of its corporate Windows 10 workstations. When connected to a private network, the firewall has been configured to only allow inbound connections that match an existing rule and to only allow outbound connections that do not match any existing rules. What type of security posture has Dion Training implemented?
Explicit allow for inbound, implicit allow for outbound
You are trying to copy a 4.7 GB file from your Windows laptop to an external hard drive using USB 3. The external hard drive is formatted with FAT32. Every time you attempt this copy, you receive an error. What is MOST likely the issue?
Files over 4GB cannot be stored on a FAT32 formatted drive
Which command-line tool is used on a Linux system to display a list of the files and directories within the current path?
Is
Which of the following would leave a user's programs running on their Windows 10 laptop while preventing other users from accessing them without entering the correct password?
Lock
Which of the following tools in Windows 10 allows a technician to add different utilities, such as disk management, computer management, performance monitor, print management, and others to create a modular and customized tool kit for the technician to utilize?
MMC
What is the BEST way to update an app purchased from the Mac App Store on a Macbook?
Open the Mac App Store and select the Updates button
Which command-line tool is used on a Windows system to erase all the data on a hard disk and ensure it is ready to accept new Windows files?
format /fs:NTFS
Tim connects his Windows 10 laptop to his office's wireless network to print out a report for his boss. Which type of network should he select to discover the printer on the office's wireless network?
Private
Jason is working in Microsoft Word, but the application appears to have become frozen and unresponsive. Which of the following features in the Task Manager should he use to terminate the unresponsive program?
Processes
Joanne is having a drink at the coffee shop near her office. She takes out her Windows 10 laptop and connects it to the coffee shop's wireless network to check her email. Which type of network should she select to hide their computer from other devices on the network and prevent file sharing with other patrons of the coffee shop?
Public
Your company wants to ensure that users cannot access USB mass storage devices. You have conducted some research online and found that if you modify the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor key, it will prevent USB storage devices from being used. Which of the following tools should you use to modify this key?
RegEdit
Which of the following types of installations would you use on a system with slow performance or one that you cannot isolate a single cause of the system's issues?
Repair installation
You recently built a new gaming PC for a customer. The system has an octa-core 64-bit processor, 32 GB of DDR4 RAM, 1 TB SSD, a PCI x16 video card with 8 GB of RAM, and Windows 10 Pro (x86) installed. When you turn on the system, you notice that Windows only recognizes 3.5 GB of RAM. Which component should be upgraded to correct this issue?
Replace the OS with Windows 10 Pro (x64) edition
Dion Training uses a patch management server to control the distribution and installation of security patches. A technician needs to configure a new Windows 10 workstation to not perform Windows Updates automatically. Which of the following features in the Task Manager should the technician use to disable the Windows Update service?
Services
Which of the following allows a user to save their current session to memory and put a Windows 10 computer into a minimal power state?
Sleep
Which of the following Control Panel options should a technician configure to automatically adjust the volume of different sounds when the computer is being used to place or receive telephone calls?
Sound
Which of the following contains virtual memory that can supplement the physical system memory in a Linux system?
Swap partition
Jason took home a company-issued Windows 10 laptop home to do some work. He successfully connected it to his home's wireless network and verified he could access the internet and browse his favorite websites. Unfortunately, Jason cannot access any of the network's shared files from his home network's media server. Which of the following may be why Jason cannot access the network shares in his home network?
The laptop must join the network as private
Sarah is installing Windows 10 (64-bit) in a virtual machine. The installation is continually failing and producing an error. She has configured the virtual machine with a dual-core 950 MHz processor, 4 GB of memory, a 64 GB hard drive, and a 1280 x 720 screen resolution. Which item in the virtual machine should be increased to fix the installation issue experienced?
The processor is insufficient
Malware infected Natalie's iMac. The malware has deleted numerous files from the system and corrupted the operating system. Natalie needs to access some of her files from the computer that have been deleted by the malware. Which of the following built-in utilities could restore access to those files?
Time Machine
Which command is used in the Linux terminal to change the permissions of a file?
chmod
Which of the following commands would you use to duplicate the file c:\Users\Jason\Downloads\newfile.docx to c:\Users\Jason\Desktop\newfile.docx from the command line?
copy
Which of the following commands is used to display the amount of disk space available on the file system in Linux?
df
Which of the following commands can a technician use on a Linux server to verify the IP address associated with diontraining.com?
dig
Which command-line tool is used on a Windows system to display a list of the files and directories within the current directory or path?
dir
You are formatting a 4 TB external hard drive on your MacBook. The drive will be used to share files large video files between your MacBook and your friend's Windows 10 desktop. Which file format should you use?
exFAT
