OPM 101

The production process at Hard Rock Cafe does NOT include which of the following activities? a. advertising b. receiving c. cooking d. placing raw materials in cold storage

a. advertising

The set of activities that relate to the creation of goods and services through the transformation of inputs to outputs is referred to as a. operations management b. marketing c. supply chain management d. finance

a. operations management

Which of the following OM decision determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? a. process and capital design b. managing quality c. design of goods and services d. human resources and job design

a. process and capacity design

Supply chain

A global network of organizations and activities that supplies a firm with goods and services.

Operations management (OM)

Activities that relate to the creation of goods and services through the transformation of inputs to outputs.

Multifactor productivity

Indicates the ratio of goods and services produced (outputs) to many or all resources (inputs).

Walter Shewhart used his knowledge of statistics to develop which of the following operations concepts? a. Linear programming b. Process analysis c. Quality control d. Inventory management

c. Quality control

A large percentage of the revenue of most firms is spent on which function? a. finance b.research and development c. operations d. marketing

c. operations

The economic activities that typically produce an intangible product are referred to as a. goods b. phantoms c. services d. products

c. services

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe? a- receiving a shipment of incoming food ingredients b. preparing an employee schedule c. designing an efficient layout d. filling tax return

d. filling tax return