ops cert 4

Which the following can be disabled to help prevent access to a wireless network? A. MAC filtering B. SSID broadcast C. WPA2 passphrase D. WPA key

B

Which utility enables auditing at the local level? A. Group Policy B. Local Security Policy C. Active Directory Policy D. Site Policy

B

You are required to set up a remote backup solution for music and photos stored on an Android tablet. The files cannot be stored at any company location. Which technology should be used? A. iCloud B. Google Cloud Platform C. Microsoft OneDrive D. Local NAS device

B

Your manager's Windows computer locks up after the graphical user interface starts to load up. However, the computer will boot in Safe Mode. When you access the Event Viewer, you see an entry that states that a driver failed. Which of the following steps will help you further diagnose the problem? A. Running sigverif. B. Enabling Boot Logging. Then, in Safe Mode analyze the ntbtlog.txt file. C. Disabling Driver Signature Enforcement. D. Accessing Debugging Mode.

B

When accessing an NTFS shared resource, which of the following is required? (Select the two best answers.) A. An active certificate B. Correct user permissions C. Local user access D. Correct share permissions

B,D

A customer plugs in a new USB barcode reader and the computer recognizes it, but the reader is unable to work properly. Which of the following statements best describes the most likely reason? A. Faulty USB cable. B. The operating system needs to be updated. C. Software drivers need to be updated. D. Too many USB devices are plugged in.

C

A new program is crashing and causing the computer to lock up. What is the best location to check for further information about the cause of the crash? A. System log B. Security log C. Application log D. Setup log

C

After installing a network application on a computer running Windows, the application does not communicate with the server. Which of the following actions should be taken first? A. Uninstall the service pack. B. Reinstall the latest security update. C. Add the port number and name of the service to the Exceptions list of Windows Firewall. D. Add the port number to the network firewall.

C

After removing malware/spyware from a customer's PC for the third time, which of the following steps should be taken next? A. Tell him you can't fix the system again. B. Do nothing; the customer pays every time. C. Show him how to avoid the problem. D. Change his user permissions.

C

Based on the physical hardware address of the client's network device, which of the following is commonly used to restrict access to a network? A. WPA key B. DHCP settings C. MAC filtering D. SSID broadcast

C

James is a LAN administrator in charge of printers. Which of the following should he check first when a Windows user is trying to print a document and gets the error message "Print sub-system not available"? A. Correct printer driver is installed. B. Printer has been added. C. Spooler service is running. D. Printer has power from the jack.

C

Programs that run when Windows starts are stored in which of the following registry hives? A. HKEY_CURRENT_CONFIG B. HKEY_USERS C. HKEY_LOCAL_MACHINE D. HKEY_CLASSES_ROOT

C

Which of the following can help locate a lost or stolen mobile device? A. Passcode B. Auto-erase C. GPS D. Encryption

C

Which of the following is a user-defined collection of folders that acts as logical representations of the user's content? A. Metadata B. My Documents C. Libraries D. Public Documents

C

Which of the following protocols should be set up in order to establish the most secure wireless connection? A. WEP B. WPA C. WPA2 D. WAP

C

Which of the following versions of Windows 7 can run in Windows XP mode, join domains, and utilize BitLocker encryption? A. Starter B. Home Premium C. Ultimate D. Professional

C

You are troubleshooting a tablet PC that has a frozen application. You have attempted to end the underlying task of the application but have not succeeded. Which of the following statements best describes the next recommended course of action? A. Hard reset B. Force quit the app C. Soft reset D. Bring the tablet to an authorized service cent

C

You need to copy and paste information from a web page, but you want to remove all formatting so that it can be pasted cleanly into Word. Which program should be used as an intermediary? A. CMD B. Excel C. Notepad D. MMC

C

When working on a computer, which of the following should be disconnected to prevent electrical shock? (Select the two best answers.) A. Printer B. Mouse C. Telephone cord D. Power cord

C,D

You are contracted to recover data from a laptop. In which two locations might you find irreplaceable, valuable data? (Select the two best answers.) A. Ntoskrnl.exe B. Windows folder C. Pictures D. E-mail E. System32 folder

C,D

A co-worker maps a network drive for a user, but after rebooting, the drive is not seen within Explorer. Which of the following steps should be taken first to ensure that the drive remains mapped? A. Check Reconnect at Logon when mapping the drive. B. Select the drive letter needed to connect each time the co-worker logs on. C. Check the Folder connection when mapping the drive. D. Use the net use command instead.

A

A customer reports that an optical drive in a PC is no longer responding. Which of the following statements best describes the first question you should ask the customer? A. "What has changed since the optical drive worked properly?" B. "Did you log in with your administrator account?" C. "What did you modify since the optical drive worked?" D. "Have you been to any inappropriate websites?"

A

From which of the following locations could you disable a hardware component on a laptop in Windows? A. Device Manager B. Task Manager C. Computer D. Services console

A

Typically, which of the following Windows tools enables you to configure a SOHO router? A. Internet Explorer B. Device Manager C. Msconfig D. Windows Explorer/File Explorer

A

Which command-line tool in Windows finds all of the unsigned drivers in the computer? A. sigverif B. dxdiag C. ping D. msconfig

A

Which language support for representing characters is built in to Windows? A. Unicode B. EBCDIC C. ASCII D. ITU-T

A

Which of the following commands sets the time on a workstation? A. Time B. Net time C. Net timer D. Net time set

A

Which of the following protects confidential information from being disclosed publicly? A. Classification B. Social engineering C. RAS D. Hard drive wipe

A

Which of the following statements best describes the first course of action to removing malware? A. Identify malware symptoms. B. Quarantine infected systems. C. Disable System Restore. D. Remediate infected systems. E. Schedule scans and run updates. F. Enable System Restore. G. Educate the end user.

A

A customer's Android smartphone was running a third-party VNC application that froze. Which of the following statements best describes the recommended course of action? (Select the two best answers.) A. You should initiate a soft reset B. You should initiate a hard reset C. You should pull the battery D. You should remove the memory card

A,C

You are troubleshooting a Windows Server 2012 computer that you have little knowledge about. The message on the screen says that there is a "DHCP partner down" error. There are no other technicians available to help you and your manager wants the server fixed ASAP or you are fired. Which of the following statements best describes the recommended course of action? (Select the two best answers.) A. Identify the problem. B. Escalate the problem. C. Establish a plan of action. D. Call tech support. E. Verify full system functionality. F. Test the theory to determine cause.

A,D

A customer has forgotten his password. He can no longer access his company e-mail address. Which of the following statements best describes the recommended course of action? A. Tell him to remember his password. B. Ask him for information confirming his identity. C. Tell him that the password will be reset in several minutes. D. Tell him that he shouldn't forget his password.

B

A customer reports a problem with a PC located in the same room as cement testing equipment. The room appears to have adequate cooling. The PC will boot up but locks up after 5-10 minutes of use. After a lockup it will not reboot immediately. Which the following statements best describes the most likely problem? A. The PC has a virus. B. The PC air intakes are clogged with cement dust. C. The CPU heat sink is underrated for the CPU. D. The power supply is underrated for the electrical load of the PC.

B

A print job fails to leave the print queue. Which of the following services may need to be restarted? A. Print driver B. Print Spooler C. Network adapter D. Printer

B

Which of the following can be described as removing the limitations of Apple iOS? A. Rooting B. Jailbreaking C. VirusBarrier D. Super-admin powers

B

Which of the following descriptions classifies the protocol IMAP? A. A protocol that allows real-time messaging B. An e-mail protocol that allows users to selectively download messages C. An e-mail protocol that allows users to send but not to receive messages D. A protocol that authenticates users who are sending e-mail

B

Which of the following is the best source of information about malicious software detected on a computer? A. Operating system documentation B. Anti-spyware software website C. Readme.txt file included with the anti-spyware software installation D. The user of a previously infected computer

B

Which of the following statements best describes how NAT provides additional security for users who are behind a gateway? A. It sets the hours that users can access the Internet. B. It blocks computers on the Internet from accessing computers on the LAN. C. It limits users from accessing particular websites. D. It blocks computers on the LAN from accessing computers on the Internet.

B

Which of the following built-in applets should be used by a technician to configure offline files and folders in Windows? A. File History B. USMT C. Robust file copy D. Sync Center

D

Which of the following commands is used to fix errors on the system disk? A. Xcopy B. Tracert /w C. Diskpart D. Chkdsk /F

D

Which of the following is the most important consideration when installing Windows 7 Ultimate 64-bit? A. Memory type B. Processor speed C. Memory speed D. Processor type

D

Which of the following sends an invitation by e-mail asking for help? A. Remote Desktop Connection B. Service call C. VNC D. Remote Assistance

D

Which of the following steps is performed first when running a clean install of Windows Professional on a new hard drive? A. Format the partition. B. Partition the drive. C. Configure Windows settings. D. Load RAID drivers.

D

You are asked to fix a problem with a customer's Active Directory Domain Services domain controller that is outside the scope of your knowledge. Which of the following statements best describes the recommended course of action? A. Learn on the job by trying to fix the problem. B. Tell the customer that the problem should be reported to another technician. C. Assure the customer that the problem will be fixed very soon. D. Help the customer find the appropriate channels to fix the problem.

D

When performing a clean installation, which of the following is the default location for the system files of Windows? A. C:\Windows B. C:\Windows\System32\Config C. C:\System Files D. C:\Windows\System32

D

A co-worker is traveling to Europe and is bringing her desktop computer. She asks you what safety concerns there might be. Which of the following statements best describes how to respond to the customer? A. Advise her that the computer is not usable in other countries. B. Advise her to check for a compatible power adapter for that country. C. Advise her to use a line conditioner for the correct voltage. D. Advise her to check the voltage selector on the power supply.

D

A computer is responding slowly and the Windows Task Manager shows that spoolsv.exe is using 95 percent of system resources. Which of the following is most likely the cause of this problem? A. Windows Update is running. B. A virus infection has occurred. C. Hyper-Threading has been disabled. D. The printing subsystem.

D

In Windows, which utility enables you to select and copy characters from any font? A. Language bar B. Sticky keys C. Control Panel > Fonts D. Character map

D

Users are reporting to you that a Windows feature asks them for confirmation before running certain applications or when making system changes. What is the name of this Windows feature, and where should you direct users to turn the functionality off? A. Security Center; it can be turned off in the services MMC snap in. B. User Account Control; it can be turned off under Security in the Control Panel. C. Windows Firewall; it can be turned off under System Properties. D. User Account Control; it can be turned off under User Accounts in the Control Panel.

D

Viruses have been detected and removed on a customer's computer several times during the course of several weeks. Which of the following methods will best help prevent future occurrences? A. Delete temporary files, cookies, and browser history. B. Defragment the hard drive. C. Install antivirus software that uses manual updates. D. Discuss safer web browsing habits with the customer.

D