Org Man Exam 2

A symptom of groupthink is? 1. collective rationalizations 2. low optimism 3. direct time pressure 4. illusions of diversity

1. collective rationalizations

Storytelling is appropriate in what situation below? Question options: Onboarding a new employee to the company Assigning routine work to an employee Correcting a behavior of arriving late to work Reviewing a meeting agenda

Onboarding a new employee to the company

Contingency approaches to leadership tend to focus on identifying: Question options: 1. universal leadership traits. 2. situational differences and what approach is appropriate. 3. initiating structures and employee negotiation. 4. leaders' decision-making models.

Situational differences and what approach is appropriate

Group decision making has an advantage over individual decisions because: a)the decision is more creative. b)accountability is easier to determine. c)the process is much more efficient. d)they have process loss.

a) the decision is more creative

In your communication challenge with Farm to Table, you decided that your message to the company needs to become part of a permanent file. For this reason, you decide the best format will be _________. Question options: verbal communication written communication nonverbal communication none of these options are correct

Written communication

If we consider the decision-making model discussed in class, the most difficult step in the process is commonly the __________. a) identification of the problem b) listing of potential alternative c) solution to the porblem d) feedback phase

a) identification of the problem

In its simplest form, leadership is the ______. a. act of getting individuals aligned and moving in the same direction toward the desired outcome b. act of influencing individuals to act in a certain way that results in a desired outcome c. act of leading individuals toward a desired goal d. act of telling individuals how to work and get to a desired outcome

a. act of getting individuals aligned and moving in the same direction toward a desired outcome

Willie is a manager in a large manufacturing firm. He sets a tight production schedule every day and makes certain each employee knows what job they are performing that day and how to perform it. Willie appears to have a ___________ leadership style from the path-goal model. a. directive b. supportive c. participative d. achievement-oriented

a. directive

You see James handling conflict in a way that is uncooperative and unassertive and it appears he just wants to be somewhere else. His conflict style is indicative of _____. Question options: avoidance compromise competition accommodation

avoidance

Costco CEO Jim Sinegal could have used his ________ power when knowing about the excess in healthcare costs collected from employees and not returned this money. a) reward b) informational c) coercive d) expert

b) informational

Oftentimes, the organization will not identify the problem but rather solve _____ . Question options: tactics symptoms creative alternatives

b. symptoms

When using written communication, consider all of the following suggestions EXCEPT: Question options: strive for simplicity take time to review your written communication keep a file of your effective written communication be intentional about your nonverbal communication

be intentional about your nonverbal communication

The earliest research on traits of leaders examined which factor? Question options: environmental influences leadership behaviors personality characteristics employee-follower relationships

c) personality characteristics

James works as the manager of a local retail store. When his stock of TCU sweatshirts gets down to 2 pallets, he emails the distributor to send 3 more pallets to restock. This type of decision James is making about sweatshirts is a: a. rational decision b. nonprogrammed decision c. programmed deicions d. satisficing decision

c. programmed decision

There is not one BEST way to handle conflict but more often than not, the best way to approach it is _______. Question options: collaboratively to accommodate to avoid it to compromise

collaboratively

Given the differences in cultures, modern leaders must a) focus on individuals and performance-oriented leadership behaviors. b) use charisma to overcome cultural differences. c)focus on decisiveness as the only universal leadership trait. d) exhibit sensitivity to those differences and the ability to adapt their leadership styles.

d) exhibit sensitivity to those differences and the ability to adapt their leadership styles

The tendency for James to commonly be influenced by the way the question was worded is an example of ______. Question options: escalation of commitment. anchoring. overconfidence bias. framing bias.

d) framing bias

When looking at leadership from a behavioral perspective, two broad categories are the focus. They are ______. Question options: a) task-oriented and authority-oriented structures b) productivity-oriented and initiating structures c) employee-oriented and authority-oriented structures d) task-oriented and people-oriented structures

d) task-oriented and people-oriented structures

James is talking to you about the next step in your project. You decided to ______ the message to ensure you understand him correctly. Question options: decode decode and feed back tell him about the noise encode

decode

Which of the following communication channel should be used when communicating a change to the team due to missed deadlines on a project you have assigned? Question options: text message social media message formal written document in-person meeting

in person meeting

You are inundated with text messages from your team, notifications from your social media, emails from TCU, and you keep getting phone calls from work about needing a shift covered. You are overwhelmed at this point which means you are suffering from ____. Question options: information overload communication noise selective perception

information overload

When negotiating through conflict, it is important to focus on what aspect of the situation. Question options: interest position values needs

interest

n your organization, you view conflict as ______ Question options: an avoid at all costs situation. is necessary and can lead to healthy conversations. a way to have a lasting impact that can never be repaired. always being problematic.

is necessary and can lead to healthy conversations.

Your boss tells you "we need to get this report done this week because we have already taken more time than promised to the client." You stay late and miss your child's practice because of the _____ that was factor in allowing you to distort the message through the communication process. Question options: noise communication medium prompt direction

noise

There are many leadership styles but at the core of leadership,, these traits tend to be universal: 1. hope, trust, compassion, and stability 2. accountability, constant, transparent, and intelligent 3. intelligent, kind, democratic, and supportive 4. none of the above

none of the above

We spoke in class about the three basic types of communication as being? Question options: factual, emotional, and opinion nonverbal, written, and verbal direct, passive, and implied passive, aggressive, and silence

nonverbal, written, and verbal

Chris is on your team and a very nice person but his executive summary of your project is not aligned with your expectation so you need to confront him about it and engage in _____ conflict. Question options: personal value performance task

task

John and Jim can not agree as to the approach of managing the assigned project. They are in the middle of what type of conflict? Question options: task personal value emotional

task

Your company does not allow discussion of religion at work because they are trying to minimize what type of conflict? Question options: task performance personal value

value