Orga_MCQ_Ch9_Competences, and Technology

Which of the following is a typical characteristic of traditional mass production? A) sequential task interdependence B) low technical complexity C) nonroutine nature of production tasks D) rotation of workers among multiple tasks

Answer: A

Which of the following departments in an organization is most likely to use intensive technology? A) sales B) manufacturing C) R&D D) accounting

Answer: C

A pharmaceutical company concentrates on producing drugs for diabetes patients. This company is pursuing a strategy of ________. A) specialism B) licensing C) outsourcing D) vertical integration

Answer: A

A company uses new technological developments to improve its service to customers and to increase products' quality and reliability. This information indicates that the company is taking the ________ approach to measure organizational effectiveness. A) external resource B) technical C) internal systems D) competitive

Answer: A

According to Charles Perrow, task ________ is the number of new or unexpected situations that a person encounters while performing a task. A) variability B) analyzability C) customizability D) adaptability

Answer: A

Which of the following technologies has low task variability and high task analyzability? A) routine manufacturing B) craftswork C) engineering production D) nonroutine research

Answer: A

Which of the following organizational structures is most likely to be used by an organization that uses intensive technology? A) functional structure B) geographic structure C) product team structure D) market structure

Answer: C

Which of the following statements is true regarding intensive technology? A) Intensive technology is less expensive to manage than either mediating or long-linked technology. B) Intensive technology is based on pooled task interdependence. C) In an organization using intensive technology, activities of all people and all departments fully depend on one another. D) Typically, organizations using intensive technology create slack resources to reduce uncertainty.

Answer: C

As identified by Thompson, ________ technology is characterized by a work process where input, conversion, and output activities are inseparable. A) intensive B) continuous-process C) mediating D) long-linked

Answer: A

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies is most likely to be used by an Internet software company? A) small-batch technology B) mass production technology C) sequential-process technology D) continuous-process technology

Answer: A

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies is most likely to be used by an oil refinery? A) small-batch technology B) continuous-process technology C) mass production technology D) intensive technology

Answer: B

According to Joan Woodward's research, organization using which of the following technologies is most likely to have the tallest hierarchy of authority? A) small-batch technology B) mass production technology C) continuous-process technology D) sequential-process technology

Answer: C

Which of the following strategies is most likely to be used by an organization using intensive technologies to reduce uncertainty and the costs associated with intensive technology? A) creating slack resources B) increasing the number of customers served C) producing only a narrow range of outputs D) using vertical integration

Answer: C

Which of the following technologies as identified by Thompson, is based on a work process where input, conversion, and output activities must be performed in series? A) mediating technology B) small-batch technology C) long-linked technology D) intensive technology

Answer: C

Which of the following statements is true regarding an organization that uses fixed automation? A) The organization will have to train its employees so that they can perform multiple tasks skillfully. B) The organization generally performs nonroutine tasks. C) The organization uses highly complex machines that can perform a wide range of tasks. D) The organization finds it difficult to quickly respond to changing customer needs.

Answer: D

Which of the following technologies has low task variability and low task analyzability? A) routine manufacturing B) craftswork C) engineering production D) nonroutine research

Answer : B

According to Joan Woodward, the ________ of a production process is a measure of the extent to which a production process can be programmed so that it can be controlled and made predictable. A) technical complexity B) resource customizability C) situational adaptability D) environmental compatibility

Answer: A

According to Woodward's research, which of the following is a main factor that determines the design of organizational structure? A) technology B) size of the organization C) organizational culture D) external environment of the organization

Answer: A

Which of the following statements is true regarding small-batch and unit technology? A) The conversion process that results from this technology is typically flexible. B) This technology is used by companies to produce massive volumes of standardized products. C) This technology is characterized by highest level of technical complexity. D) This technology is used in the production of oil-products and chemicals.

Answer: A

Which of the following techniques controls the changeover from one operation to another by means of the commands given to the machines through computer software and eliminates the need to retool machines physically? A) computer-integrated manufacturing (CIM) B) computer-aided materials management (CAMM) C) computer-aided design (CAD) D) JIT inventory systems

Answer: A

Which of the following technologies simplifies the process of developing prototypes? A) CAD B) CAMM C) JIT inventory systems D) CIM

Answer: A

With reference to the types of technologies as identified by Thompson, hospitals are organizations that use ________ technology. A) intensive B) mediating C) long-linked D) continuous-process

Answer: A

According to Charles Perrow, which of the following dimensions underlie the difference between routine and nonroutine or complex tasks? A) task variability and task interdependence B) task variability and task analyzability C) task analyzability and technical complexity D) task interdependence and task analyzability

Answer: B

According to Perrow an organization that performs nonroutine tasks will have a(n) ________. A) mechanistic structure B) flat hierarchy of authority C) centralized decision-making authority D) high degree of formalization

Answer: B

Dedicated machines ________. A) are ideal for short production runs B) produce a narrow range of products C) are very expensive to operate D) require high-skilled operators

Answer: B

Long-linked technology is based on ________ task interdependence. A) pooled B) sequential C) reciprocal D) intensive

Answer: B

Organizations that employ ________ technology make one-of-a-kind customized products. A) sequential-process B) small-batch and unit C) continuous-process D) large-batch and mass production

Answer: B

Small-batch technology is typically characterized by ________. A) high technical complexity B) flexibility C) low costs D) the ability to be programmed

Answer: B

The Aston Studies concluded that ________ in determining an organization's choice of structure. A) external environment of the organization is more important than organizational size B) organizational size is more important than technology C) organizational culture is more important than organizational size D) organizational technology is more important than organizational culture

Answer: B

The manufacture of specialized or customized products like furniture, clothing are examples of ________. A) routine manufacturing B) craftswork C) engineering production D) nonroutine research

Answer: B

Which of the following statements is true regarding long-linked technology? A) Employees working according to long-linked technology become highly skilled as they have to perform a wide range of tasks. B) Long-linked technology is characterized by routine tasks. C) Long-linked technology is based on pooled task interdependence. D) Long-linked technology requires less direct coordination than mediating technology.

Answer: B

Which of the following technologies electronically links an organization with its suppliers? A) CAD B) CAMM C) Fixed automation D) CIM

Answer: B

Which of the following technologies is most likely to be used for producing huge volumes of standardized products, such as cars, razor blades, aluminum cans, and soft drinks? A) sequential-process technology B) large-batch technology C) continuous-process technology D) small-batch technology

Answer: B

Which of the following technologies is used to develop master production schedules for manufacturing? A) CAD B) CAMM C) JIT inventory system D) CIM

Answer: B

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies is the most suitable to producing new or complex products? A) sequential-process technology B) small-batch technology C) continuous-process technology D) mass production

Answer: B

________ is the organizational technology that uses conveyor belts and a standardized progressive assembly process to manufacture goods. A) Craftswork B) Mass production C) Customization D) Differentiated production

Answer: B

39) Which of the following statements is most likely to be true regarding a process that has a high technical complexity? A) Such processes rely more on human skills and less on machines. B) In such a process, work activities cannot be programmed in advance. C) Outputs that result from such processes can be predicted accurately. D) Such processes are very costly and they cannot be changed once established.

Answer: C

Computer-aided materials management (CAMM) ________. A) uses a push approach to manage inventory flows B) increases the costs of carrying inventory C) increases task interdependence D) increases the cost of designing a product

Answer: C

The argument that technology determines structure is known as the ________. A) transaction cost imperative B) resource dependency C) technological imperative D) external dependency

Answer: C

Which of the following types of production technologies, as identified by Joan Woodward, scores lowest on the dimension of technical complexity? A) continuous-process technology B) large-batch and mass production technology C) small-batch and unit technology D) sequential-process technology

Answer: C

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies, when operated at full capacity, has the lowest production costs? A) sequential-process B) small-batch C) continuous-process D) mass production

Answer: C

37) An organization that uses the internal systems approach to measure organizational effectiveness will most likely employ technology to ________. A) reduce costs B) improve quality C) improve customer service D) reduce product development time

Answer: D

According to Charles Perrow, task analyzability is the ________. A) number of exceptions encountered while performing a task B) degree to which the actions of one person affect another person's ability to perform his or her tasks C) maximum number of tasks a worker is assigned D) degree to which search activity is needed to solve a problem

Answer: D

Ford increased his organization's effectiveness by organizing its functional resources to create better quality cars at a lower cost for both manufacturer and consumer. This information indicates that Ford is taking the ________ approach to measure organizational effectiveness. A) environmental B) internal systems C) competitive D) technical

Answer: D

Intensive technology is based on ________ task interdependence. A) random B) pooled C) sequential D) reciprocal

Answer: D

Nonroutine research is characterized by ________. A) high task variability and high task analyzability B) low task variability and low task analyzability C) low task variability and high task analyzability D) high task variability and low task analyzability

Answer: D

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies has the highest level of technical complexity? A) small-batch technology B) sequential-process technology C) mass production technology D) continuous-process technology

Answer: D

The interactions of the members of a surgical operating team, the cooperative efforts of scientists in a research and development laboratory, and techniques developed by assembly-line workers are all examples of competences and technology at the ________ level. A) functional B) external resource C) environmental D) organizational

Answer: A

Each of the Walmart stores operates essentially independently. The performance of one store does not affect another store, but together all stores determine the performance of the whole organization. According to this information, which of the following technologies, as identified by Thompson, is being used by Walmart? A) mediating technology B) sequential-process technology C) long-linked technology D) intensive technology

Answer: A

A manufacturing company stockpiles inputs and holds inventories of component parts so the conversion process is not disrupted if there is a problem with suppliers. It also stockpile finished products so it can respond quickly to an increase in customer demand without changing its established conversion processes. Which of the following technologies, as identified by Thompson, is most likely being used by this company? A) small-batch technology B) long-linked technology C) intensive technology D) mediating technology

Answer: B

According to Perrow an organization that performs routine tasks will have a ________. A) flat hierarchy of authority B) decentralized decision-making authority C) mechanistic structure D) low degree of standardization

Answer: C

Which of the following statements is true regarding computer-aided design (CAD)? A) It makes it possible for an organization to develop a new component and produce it by pressing a button. B) It increases the costs of product designing. C) It decreases the ability of an organization to customize products to satisfy particular customers. D) It helps an organization receive supplies exactly at the time they are needed.

Answer: A

Which of the following statements is true regarding large-batch and mass production technology? A) This technology has the lowest level of technical complexity. B) In the case of this technology, any machines used during the conversion process are less important than people's skills and knowledge. C) This technology is typically used for producing customized products in small quantities. D) This technology allows tasks to be specified and programmed in advance.

Answer: D

A furniture maker that constructs furniture customized to the needs and tastes of specific clients is most likely to use ________ technology. A) mass production B) small-batch and unit C) standardized production D) continuous-process

Answer: B

Which of the following technologies has high task variability and high task analyzability? A) routine manufacturing B) craftswork C) engineering production D) nonroutine research

Answer: C

Which of the following strategies is most likely to be used by an organization using mediating technology for reducing uncertainty? A) creating slack resources B) using vertical integration C) increasing the number of customers served D) producing only a narrow range of outputs

Answer: C

According to Woodward's research, an organization using which of the following technologies is most likely to have the flattest organizational structure? A) small-batch technology B) sequential-process technology C) large-batch technology D) continuous-process technology

Answer: A

Mediating technology is based on ________ task interdependence. A) pooled B) sequential C) reciprocal D) intensive

Answer: A

Which of the following technologies identified by Thompson is characterized by a work process in which input, conversion, and output activities can be performed independently of one another? A) mediating technology B) operations technology C) long-linked technology D) intensive technology

Answer: A

With reference to the types of production technologies identified by Joan Woodward, a mechanistic structure is most appropriate for an organization using ________ technology. A) mass production B) small-batch C) intensive D) continuous-process

Answer: A

A just-in-time (JIT) inventory system ________. A) decreases technical complexity B) requires the use of CAMM for working effectively C) makes it difficult for an organization to respond quickly to the changing customer preferences D) decreases task interdependence

Answer: B

An organization using which of the following technologies, as identified by Thompson, is most likely to use vertical integration as a strategy for reducing uncertainty? A) mediating technology B) long-linked technology C) sequential-process technology D) intensive technology

Answer: B

Which of the following advanced manufacturing techniques is developed from the Japanese kanban system? A) fixed automation system B) computer-aided design system C) just-in-time inventory system D) computer-integrated manufacturing system

Answer: C

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies gives an organization the capacity to produce a wide range of products that can be customized for individual customers? A) continuous-process technology B) mass production technology C) small-batch technology D) sequential-process technology

Answer: C

________ is the technology that involves groups of skilled workers who interact closely to produce custom-designed products. A) Mass production B) Engineering technology C) Craftswork D) Progressive manufacturing

Answer: C

Lee jeans meets customer demand by sending computer requests from stores to the manufacturing departments as jeans sell out in stores. Lee's manufacturing department then pulls in raw materials, such as cloth and thread, from suppliers as it needs them. This information indicates that Lee uses ________. A) traditional mass production B) computer-aided designing (CAD) C) six sigma strategy for managing quality of the products D) computer-aided-materials management (CAMM)

Answer: D

The use of robots is integral to ________. A) CAD B) CAMM C) JIT inventory systems D) CIM

Answer: D

With reference to the Perrow's model, in an organization, which of the following departments is most likely to have an organic structure? A) manufacturing B) sales C) accounting D) R&D

Answer: D