Organization Behavior 7,8,9,10 Exam #3

Which of the following best describes the stages of group development? A group that fully evolves through the four stages of development usually is productive. As a group progresses through the stages of development it grows in size. The sequence of group development stages is set by the organization. Groups rarely go through more than one stage of development. Groups make choices about which stage of development to complete first.

A group that fully evolves through the four stages of development usually is productive.

Formal communication does NOT include which of the following types of workplace communication? Upward Downward Horizontal Diagonal Any of these can be formal communications.

Any of these can be formal communications.

What does "BATNA" stand for, as it relates to conflict resolution? Before Arguing, Try Negotiating an Agreement Best Alternative To a Negotiated Agreement Biggest Advantage To Negotiating Anything By Afternoon, The Negotiator Adjourns Battered by Accelerating Tensions? Negotiate Away!

Best Alternative To a Negotiated Agreement

What term refers to an individual's chronicles of personal thoughts and interests and can function as an online diary? Blog Portal Webcast Podcast Wiki

Blog

A group of department managers who meet periodically to establish corporate policy is an example of which type of group? Special project Friendship Virtual Interest Command

Command

What conflict management style is often used to set a precedent? Compromising Avoiding Competing Accommodating Collaborating

Competing

Which conflict resolution strategy embodies an "I win, you lose" mindset? Compromising Avoiding Competing Accommodating Collaborating

Competing

Which conflict resolution strategy embodies a "we both win some and lose some" mindset? Compromising Avoiding Competing Accommodating Collaborating

Compromising

__________ groups always include members with different areas of expertise. Virtual Friendship Interest Cross-functional Global

Cross-functional

__________ communication occurs when higher-level employees communicate to those at lower levels in the organization. Upward Downward Horizontal Diagonal Formal

Downward

__________ communication typically consists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing. Quick Horizontal Slow Upward Downward

Downward

________ conflict occurs when people are misinformed or interpret things differently. Values Task Process Relationship Information

Information

Which of the following occurs when the amount of information available exceeds our ability to process it? Misperception Selective perception Filtering Information overload None of these are correct.

Information overload

If a team does not receive support from top management, which of the following is likely to occur? The team will perform well. The team will be diverse. The team will become self-managing. The team will adapt to a hierarchical structure. The team is not likely to succeed.

The team is not likely to succeed.

William is a member of a small group of employees from different work areas. They meet once each week in William's office, primarily to discuss and make suggestions to address workplace issues. This group is a problem-solving team. a venture team. a virtual team. a global team. None of these are correct.

a problem-solving team.

One basis for making programmed decisions is a lack of information. a set of decision rules. creativity. movement. group formation.

a set of decision rules.

Norms are a tendency toward a particular set of behaviors. a standard against which the appropriateness of a behavior is judged. the sum of the activities of individuals. two or more people interacting with and influencing each other. a set of expected behaviors associated with a position.

a standard against which the appropriateness of a behavior is judged.

Being able to see differences between situations, phenomena, or events is a creative ability called __________ thinking. referent convergent divergent emergent parallel

divergent

In a _________ culture, people rely on nonverbal or situational cues to convey meaning. collectivistic closed low-context high-context None of these are correct.

high-context

Which of the following is NOT a receiver-based barrier to communication? A receiver records the message for further review. A receiver discounts a message based on speaker credibility. A receiver experiences information overload. A receiver's translation differs from the original. A receiver bases attention level on values

A receiver records the message for further review.

What is the term for someone who investigates complaints and mediates fair settlements between aggrieved parties? Researcher Investigator Conciliator Mediator Ombudsman

Ombudsman

__________ communication includes official, organization-sanctioned communications. Written Oral Informal Formal Diagonal

Formal

According to the rational decision-making approach, what is the third step of the decision-making process? Identify the problem Generate alternatives Evaluate alternatives State the situational goal Determine the decision type

Generate alternatives

Which of the following includes conditions conducive to groupthink? Group cohesiveness, leader's promotion of personal preferences, insulation from expert opinions Group cohesiveness, members' promotion of personal preferences, best decision is goal Group cohesiveness, leader's promotion of personal preferences, critical thinking urged Members' promotion of personal preferences, best decision is goal, critical thinking urged Group cohesiveness, member's promotion of personal preferences, insulation from expert opinions

Group cohesiveness, leader's promotion of personal preferences, insulation from expert opinions

What mode of thinking occurs when people are deeply involved in a cohesive in-group and members' strivings for unanimity override their motivation to realistically appraise alternative courses of action? Brainstorming Groupthink Escalation of commitment Group polarization Risk propensity

Groupthink

__________ emotions can help to de-escalate conflict. Not expressing Angrily expressing Honestly expressing Excitedly expressing Loudly expressing

Honestly expressing

Which of the following is NOT suggested as a guideline to more effectively use email as a channel of communication in the workplace? Avoid unprofessional email addresses. Avoid using email for delivering personal news. Avoid concise subject lines Avoid using "reply all" and "cc" unless absolutely necessary. Avoid criticizing others via email.

Avoid concise subject lines

Which conflict resolution strategy embodies a "nobody wins, nobody loses" mindset? Compromising Avoiding Competing Accommodating Collaborating

Avoiding

Which of the following is NOT one of the four key areas of skill development suggested by professionals in conflict resolution training? Communicating nonverbally Questioning Listening Mediating Avoiding

Avoiding

Which technology allows workgroups and teams to share information using planning tools and an online meeting site? Collaboration software Email Instant messaging Videoconferencing Telework

Collaboration software

Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other? Mediation Conciliation Distributive negotiation Integrative negotiation Arbitration

Distributive negotiation

Which of the following is NOT recommended as a guideline to conduct more effective meetings in the workplace? If interpersonal issues come up, dismiss them as quickly as possible. Require that participants come prepared to discuss the agenda. Do not overprepare; look up information on the fly to keep the meeting fresh. If at all possible, try not to have meetings in the first place. State a time frame at the beginning of the meeting and stick to it at all costs.

Do not overprepare; look up information on the fly to keep the meeting fresh.

Which of the following terms refers to the act of persisting with a failing course of action? Brainstorming Groupthink Escalation of commitment Group polarization Risk propensity

Escalation of commitment

According to the rational decision-making approach, what is the fifth step of the decision-making process? Identify the problem Generate alternatives Evaluate alternatives State the situational goal Determine the decision type

Evaluate alternatives

__________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language. Instant messaging Email Telephone Face-to-face Walkie-talkie

Face-to-face

What is a relatively new role for managers in teams? Evaluator Low-level manager Team reviewer Technical specialist Facilitator

Facilitator

Which conflict resolution behavior encourages parties to focus on the outcome? Documenting Perspective taking Smoothing Reaching out Focusing on interests

Focusing on interests

Which of the following is NOT a characteristic of negotiation? It can involve more than two parties. Parties involved typically have different preferences. It is fairly consistent across cultures. It is primarily about compromise. Parties involved can be groups or individuals.

It is fairly consistent across cultures.

Which of the following is NOT a characteristic of programmed decisions? Information is readily available. Specific methods for handling them exist. They are highly structured. Judgment and creativity are the basis of solution. Goals are clear and well-known.

Judgment and creativity are the basis of solution.

Which of the following is a type of formal and relatively permanent group? Suggestion Friendship Interest Command None of these are correct.

None of these are correct.

Which of the following is an effective conflict resolution behavior? Winning at all costs Displaying anger Avoiding the conflict Demeaning the other party None of these are correct.

None of these are correct.

Which of the following is a fundamental principle for integrative negotiation? Insist on subjective fairness criteria Focus on positions, not interests Separate the people from the problem Invent options for personal gain None of these are correct.

Separate the people from the problem

__________ is a reward system commonly found in team environments, where recipients are required to acquire a set of core abilities. Skill-based pay Stock options Commission-based pay Annual profit sharing Seniority-based pay

Skill-based pay

Which conflict resolution behavior entails playing down the differences between the two sides? Documenting Perspective taking Smoothing Reaching out Focusing on interests

Smoothing

__________ happens when people are motivated to look good to others and want to maintain a positive self-image. Managerial intervention Social facilitation Groupthink Social loafing Group cohesiveness

Social facilitation

________ conflict occurs as a result of process features of the organization. Values Task Structural Relationship Information

Structural

________ conflict is a disagreement about which goals should be pursued by an organization. Values Task Process Relationship Information

Task

Which of the following allows organizations to reduce the amount of office space they own or rent and decreases employees' need to travel to an office outside of their home? Informal communication Formal communication Instant messaging Email Telecommuting

Telecommuting

Which of the following does NOT accurately describe the nature of ethical dilemmas? They may center on direct personal gain. They may center on indirect personal gain. They may center on risk propensity. They may center on simple personal preferences. All of these are correct.

They may center on risk propensity.

Nonprogrammed decisions are most common at what level of the organization? Lower Top Lateral Subordinate Middle

Top

Zane, a new employee, is eager to get a promotion soon, and he hopes he can quickly rise through the ranks at the company. He decides to ask his supervisor, Mary, for professional development advice. This is an example of which of the following types of communication? Upward Downward Horizontal Diagonal None of these are correct.

Upward

Which of the following lead to effective meetings? Listen attentively and nod occasionally Give a firm handshake Use an agenda Engage in multitasking Greet everyone when they enter the room

Use an agenda

A new product development team would be considered which type of group? Friendship Interest Performance Virtual Venture

Venture

Which of the following communication media has the highest level of media richness? Telephone Formal written correspondence Email Videoconferencing Instant messaging

Videoconferencing

What term refers to a live or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later? Blog Portal Webcast Podcast Wiki

Webcast

The medium used to send information is called the decoder. encoder. channel. message. feedback.

channel

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of static. feedback. miscommunication. noise. channel deficiency.

noise

Decisions that recur infrequently and have no decision rules are __________ decisions. certain risk programmed nonprogrammed uncertain

nonprogrammed

If a human resources manager estimates the probability that a certain percentage of employees will take advantage of a proposed benefit plan, the manager is operating under a condition of certainty. estimation. risk. uncertainty. rationalization.

risk

The __________ refers to an individual, group, or organization that is interested in conveying a particular message to another party. channel receiver noise generator decoder sender

sender

According to prospect theory, people are more motivated by the threat of losing something than by the prospect of gaining something. the prospect of gaining something than by the threat of losing something. internal values than by external rewards. external rewards than by internal values. None of these are correct.

the threat of losing something than by the prospect of gaining something.

In the ________ stage of Glasl's model of conflict escalation, ultimatums are made and conflict escalation accelerates. together into the abyss threat as a strategy fragmentation of the enemy burn the unbelievers limited attempts to overthrow

threat as a strategy

________ conflict occurs due to personality differences. Values Task Process Relationship Information

Relationship

The move toward a team-based format is often initiated and communicated to the entire organization by internal team leaders. the design team. top management. affinity groups. an outside consultant.

top management.

The primary job of __________ is to create new products, processes, or businesses. interdisciplinary teams quality circles problem-solving teams work teams venture teams

venture teams

All of the following are examples of body language EXCEPT smiling. frowning. shouting. making eye contact. sitting back with arms folded.

shouting

The positive benefits of a team-based environment include all of the following EXCEPT enhanced performance. employee benefits. organizational enhancements. reduced costs. All of these are benefits.

All of these are benefits.

Which conflict resolution strategy entails giving the other party what it wants? Compromising Avoiding Competing Accommodating Collaborating

Accommodating

__________ involves a third party in a negotiation to overcome a stalemate between the parties. Conflict escalation Integrative negotiation Distributive negotiation Alternative dispute resolution Game theory

Alternative dispute resolution

Which of the following types of noise occurs when there is more than one way to interpret the sender's message? Jargon Semantics Loss of transmission Ambiguity None of these are correct.

Ambiguity

Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict? Compromising Avoiding Competing Accommodating Collaborating

Compromising

________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals. Values Information Dysfunctional Constructive Structural

Constructive

Which of the following does NOT describe a typical characteristic that occurs during the social process of communication? It requires face-to-face interaction. It allows information exchange. It is not an instantaneous event. It involves two or more people. It takes place over time.

It requires face-to-face interaction.

Which of the following is NOT an important leadership skill in a virtual project team or distance management situation? Building community among team members Leading with directness and focusing on abstract results Establishing a clear and motivating shared vision Communicating effectively and matching technology to the situation Coordinating and collaborating across organizational boundaries

Leading with directness and focusing on abstract results

Which of the following types of task interdependence occurs when employees work independently and their output is combined into group output? Verbal interdependence Nonverbal interdependence Reciprocal interdependence Sequential interdependence Pooled interdependence

Pooled interdependence

The Delphi technique uses which of the following to gather opinions from experts?​ Conference calls Group meetings Interviews Questionnaires Stream-of-consciousness journals

Questionnaires

Which of the following types of task interdependence has the most communication requirements? Verbal interdependence Nonverbal interdependence Reciprocal interdependence Sequential interdependence Pooled interdependence

Reciprocal interdependence

Which type of conflict arises due to interpersonal issues? Values conflict Task conflict Process conflict Relationship conflict Information conflict

Relationship conflict

Conflicts of interest over the way the conflict will be handled occur due to ________ issues. psychological procedural ethical substantive cultural

procedural

When a third party is involved in a conflict and has the power to issue a binding settlement, the process is called mediation. conciliation. distributive negotiation. integrative negotiation. arbitration.

arbitration

Decision making is the process of finding the answer to a question. choosing one alternative from among several. staffing positions within the organizational hierarchy. motivating employees to pursue organizational goals. fixing problems that arise in the operations of the business.

choosing one alternative from among several.

A __________ is an informal alliance of individuals or groups formed to achieve a common goal. group coalition team collective workshop

coalition

When a third party builds a positive relationship between two parties, improves their communication, and facilitates their discussion, the process is called mediation. conciliation. distributive negotiation. integrative negotiation. arbitration.

conciliation

The last step in the rational decision-making process is to create a contingency plan. determine the type of decision. evaluate alternatives. control: measure and adjust. implement the plan.

control: measure and adjust.

Being able to see similarities between situations, phenomena, or events is a creative ability called __________ thinking. referent convergent divergent emergent parallel

convergent

A homogeneous group tends to be less productive than a heterogeneous group in situations where group tasks are sequential. quick action is required. cooperation is needed. group tasks are simple. creativity is required.

creativity is required.

All of the following are used in the nominal group technique of decision making EXCEPT individuals convene to address an issue. the issue is described to the group. each proposed idea must be wholly original. initially, no discussion among the members is permitted. members take turns reporting their ideas.

each proposed idea must be wholly original.

Jim purchases stock in a public company and refuses to sell it even after their repeated drops from the original price. Jim has decided to purchase more of the stock, anticipating he will make a profit. This is an example of organizational delusion. problem misidentification. escalation of commitment. groupthink. suboptimizing.

escalation of commitment.

In the ________ stage of Glasl's model of conflict escalation, the goal becomes destruction and dissolution of the system. together into the abyss threat as a strategy fragmentation of the enemy burn the unbelievers limited attempts to overthrow

fragmentation of the enemy

A group member who discusses group deliberations with an expert outsider and reports his or her findings to the group is most likely trying to prevent brainstorming. groupthink. escalation of commitment. group polarization. risk propensity.

groupthink

The collaborating strategy entails a _________ concern for one's own interests and a high concern for the interests of the other party. low variable fluctuating high moderate

high

When cohesiveness is __________ and norms are highly compatible with organizational goals, productivity is the highest. low moderate high present fluctuating

high

In the ________ stage of Glasl's model of conflict escalation, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters. hardening loss of face action over words debate images/coalitions

images/coalitions

An __________ is a person who engages in leadership activities but whose right to do so has not been formally recognized. experienced manager informal specialist executive assistant informal leader None of these are correct.

informal leader

Giving people information that they did not ask for is a broadcast technique called data mining. data processing. information pull. information push. information overload.

information push.

The third step of the creative process is verification. insight. incubation. preparation. application.

insight

The __________ of a communication medium reflects the speed at which it lets the receiver provide feedback. adaptability personal focus language variety ability to transmit multiple cues interactivity

interactivity

All of the following are true of large groups EXCEPT large groups have formalized interactions. large groups set agendas. large do not set many rules or regulations. large groups follow parliamentary procedures. large groups offer more social interactions.

large do not set many rules or regulations.

During the __________ phase of team implementation, teams usually long for a system that resembles the old organizational structure. tightly formed teams start-up leader-centered teams self-managing teams reality and unrest

leader-centered teams

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no. collectivistic closed low-context high-context None of these are correct.

low-context

In __________, the sender communicates a message without expecting or getting any feedback from the receiver. nonverbal communication verbal communication one-way communication two-way communication body language

one-way communication

Teams differ from groups in that teams place more emphasis on concerted action than groups do. are usually larger than groups. are usually temporary. place little emphasis on common objectives. pursue multiple goals

place more emphasis on concerted action than groups do.

Jim is using the rational decision-making process to decide a course of action for the marketing department. While selecting a preferred alternative, a fellow worker asks, "What if something unexpected happens during the implementation of the alternative we have selected?" This type of question is an example of implementing the plan. developing marketing strategies. planning for contingencies. negative thinking. groupthink.

planning for contingencies.

When __________ arises, a decision maker questions the decision made and searches for information to bolster it. post-decision uncertainty conflict reduction rationalization bias post-decision dissonance positive reinforcement

post-decision uncertainty

The management department plans to grow based on several agreed-upon goals, but department members can't seem to agree on how the goals will actually be achieved. The management department is experiencing information conflict. task conflict. process conflict. relationship conflict. values conflict.

process conflict.

It is possible for the same decision to be __________ for an experienced manager and nonprogrammed for a more junior manager. tactical strategic risky programmed None of these are correct.

programmed

When a conflict begins to escalate, one of the best ways to prevent further escalation is to use hostile body language to indicate that you're not willing to be pushed around. instigate a shouting match but only if you're pretty sure you will win. intimidate the other party by acting more aggressively than they were expecting. react equivalently to the other party, and try not to overact. rally other people to your side.

react equivalently to the other party, and try not to overact.

When making programmed decisions, the information needed to make this decision is __________, and the problem is highly structured. readily available not readily available highly confusing very technical None of these are correct.

readily available

During the __________ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see the team fail. self-managing teams tightly formed teams leader-centered teams reality and unrest start-up

reality and unrest

The sales department at a local company determines that Product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options. In choosing this product, the sales department is controlling. engaged in bounded rationality. suboptimizing. satisficing. using procedures and rules of thumb.

satisficing.

All of the following are examples of oral communication in organizations EXCEPT a telephone call. reading a manual out loud to coworkers. discussing a task. sending a memo to colleagues. a conversation on cell phones.

sending a memo to colleagues.

When groupthink occurs, silence is viewed as agreement. This most directly contributes to the shared illusion of invulnerability. shared illusion of unanimity. stereotyped views of "enemy" leaders. unquestioned belief in the group's inherent morality. collective efforts to rationalize or dismiss warnings.

shared illusion of unanimity.

Employees who telecommute typically __________ in the corporate office, compared to those who do not telecommute. spend less time spend more time spend the same amount of time sometimes spend more time None of these are correct.

spend less time

All of the following are features of group discussion that contribute to group polarization EXCEPT group members could take an extreme view of an opinion. task uncertainty can be impacted by the decision. persuasive arguments can encourage polarization. members may feel they are not individually responsible. members will accept a more radical decision from their own.

task uncertainty can be impacted by the decision.

The two essential issues that must not be overlooked when implementing teams are team performance and top management support. implementation and team performance. starting at the top and member loyalty. team performance and team motivation. team motivation and reward systems.

team performance and top management support.

The feedback phase of the communication begins when the __________ the message. receiver decodes sender encodes the receiver understands the initial sender translates the receiver responds to

the receiver responds to

Group composition is the sum of the activities of individuals. a set of expected behaviors associated with a position. usually described in terms of the homogeneity or heterogeneity of group members. two or more people interacting with and influencing each other. expected behavior or behavioral patterns.

usually described in terms of the homogeneity or heterogeneity of group members.

All of the following are key characteristics of a group EXCEPT there is interaction among group members. There are at least 10 group members in every group. there are at least 5 group members in every group. there is no opportunity for members to influence each other. All of these are correct.

All of these are correct.

Creative thinking is enhanced by which of the following? Attraction to complexity High levels of energy Intelligence Openness All of these are correct.

All of these are correct.

The rational decision-making approach assumes decision makers have complete information. are objective. are systematic in their approach to decisions. work in an organization that encourages logical choices. All of these are correct.

All of these are correct.

__________ refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner. Post-decision dissonance Groupthink block Satisficing Bounded rationality Suboptimizing

Bounded rationality

Which of the following is the final stage of group development? Control and organization Mutual acceptance Cohesiveness Homogeneity Conflict and reorganization

Control and organization

Which of the following represents the step of the rational decision-making approach in which the outcomes of the decision are compared to the desired goal? Analyze the decision Control: measure and adjust Determine the goal Collect data Analyze the situation

Control: measure and adjust

In much of the world, the thumb-up sign means 'okay'. But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece, it is an obscene insult and carries the same meaning as the middle finger in the United States. This is an example of which of the following types of communication barrier? Misperception Filtering Cultural Jargon Semantics

Cultural

Pam, a human resources manager, is frustrated that the company's slow computer network seems to be hurting overall productivity in the company. She schedules a meeting with Vladimir, a digital technology manager in the company, to discuss the problem and try to develop some solutions. This is an example of which of the following types of communication? Upward Downward Horizontal Diagonal None of these are correct.

Horizontal

__________ communication occurs when someone in an organization communicates with others at the same organizational level. Upward Downward Horizontal Diagonal Formal

Horizontal

__________ conflict occurs between groups at the same organizational level. Values Task Process Vertical Horizontal

Horizontal

The start-up phase of team implementation includes which of the following? Frustration and confusion about the new situation Extreme confidence and cohesion Intense team loyalty Teams think of themselves as a unit Informational or "awareness" training

Informational or "awareness" training

While driving home from a hard day at work, Susan finally realizes the solution to the problem she had been having with a certain customer. Susan just reached which stage of the creative process? Instigation Insight Incubation Verification Preparation

Insight

__________ groups are always categorized as informal. Venture Interest Command Global Virtual

Interest

Which of the following is true about intuition? It is largely arbitrary. It evolves over time. It's not based on rationality. It's similar to guessing. All of these are correct.

It evolves over time.

Which of the following is NOT an example of cost reductions arising from team environments? Reduced absenteeism Reduced scrap Lower turnover Fewer errors Lower commitment

Lower commitment

Which of the following is NOT a recommended conflict resolution behavior? Expressing emotions in an honest way Meeting separately with those involved in the conflict Creating solutions to the conflict Documenting areas of agreement and disagreement Encouraging the parties to focus on their common interests

Meeting separately with those involved in the conflict

Which of the following occurs when a message is not decoded by the receiver in the way the sender intended? Misperception Selective perception Filtering Information overload None of these are correct.

Misperception

In which stage of group development do members develop norms of behavior? Mutual acceptance Control and organization Communication and decision making Motivation and productivity Reformation

Motivation and productivity

What term refers to the process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement? Integration Distribution Negotiation Conflict None of these are correct.

Negotiation

Which of the following is NOT recommended in order to become a better listener? Repeatedly make logical connections between what the speaker has said. Offer speakers honest, clear, timely, respectful, and relevant acknowledgment of what the speaker has said. Give speakers clear nonverbal evidence that you are listening attentively. Give speakers clear verbal evidence that you are listening attentively. Never react to unusual or inconsistent communication cues from the speaker.

Never react to unusual or inconsistent communication cues from the speaker.

Which of the following is true about brainstorming? The number of ideas should be limited. Ideas should be criticized and judged quickly. Ideas should not be written down. Implausible ideas should not be suggested. None of these are correct.

None of these are correct.

Which of the following types of task interdependence requires constant communication and mutual adjustment for task completion? Verbal interdependence Nonverbal interdependence Reciprocal interdependence Sequential interdependence Pooled interdependence

Reciprocal interdependence

Acts of vengeance fall under which category of ineffective conflict resolution behaviors? Displaying anger Winning at all costs Retaliation Avoiding the conflict Demeaning the other party

Retaliation

__________ is the extent to which a decision maker is willing to gamble when making a decision. Individual ethics Risk propensity Individual stressors Organizational culture Leadership style

Risk propensity

Why does working in teams result in enhanced performance? Waste and errors are spread across multiple individuals. Managers lower their performance standards. Team members spend less time in direct contact with customers. Teams pool individual efforts in new ways and strive for continuous improvement. Taller hierarchies improve communication processes.

Teams pool individual efforts in new ways and strive for continuous improvement.