Organization Management FINAL
Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in _______________.
global sourcing
The least risky method in going global is ____________.
global sourcing
Planning is often called the primary management function because _____________.
it establishes the basis for all the other things managers do
One advantage of division of labor is __________________.
labor is divided from management, making unionization more practical
In the province of Quebec, Canada, discrimination on the basis of ___________ is prohibited.
language
It is important for managers to monitor demographic trends because ___________.
large numbers of people at certain life stages can constrain decisions and actions taken by managers
At KLM Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is ______________.
strong
When employees focus their behavior on the key values of the organization, the organization is said to have a ________ culture.
strong
Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so pervasive, it eventually brought the company down. We can say Exxon's culture was _____________.
strong because the majority of employees behaved unethically despite knowing it was wrong
When customers buy an Entegra motorhome, they expect to be able to use their half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that _____________.
Entegra has used quality to create a sustainable competitive advantage
Management set a production goal of 500 shippable parts per eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per hour, or one per minute. Which one of the goal-setting steps was missed?
Evaluate available resources.
Which one of the following examples best demonstrates how an organizational culture constrains the actions of managers?
Even though his idea did not work out, Bill knows his manager will not fire him because he is allowed to use up to 15% of his work time to pursue his ideas.
Banks want to be viewed as conservative, trustworthy, solid, and safe, and they expect their employees to convey that message to the customers. Which one of the following would be most effective in portraying the desired culture?
Expecting bank employees to dress and behave conservatively
Creativity requires which of the following?
Expertise
__________ represents ways in which people in an organization are different from one another.
Diversity
Today's global supply chains have been compared to ________________.
intricate interconnected biological systems
Which one of the following would be considered a flexible work arrangement?
A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.
Which one of the following practices would Frank, a Gen Y manager, find desirable?
All the managers, including Frank, meet once a month in person to discuss customer quality issues
Which one of the following is a form of discrimination in violation of federal law?
Amanda is denied a promotion to serve in a Middle East country where the dominant religion is Islam. The promotion is given to a man who is not Muslim.
Which one of the following situations best represents a state of uncertainty?
Apple is developing an entirely new product unknown in the marketplace without knowing whether consumers will buy it.
Which one of the following statements indicates a symbolic view of management?
A manager's role in the success of any firm is limited by both internal and external constraints.
Wilma needed to fill a position that had been open for several weeks. She knew what her perfect candidate would be like but so far no one had met her standards. With time running out, she hired the first candidate who minimally fulfilled her requirements. What decision-making method did Wilma use?
Bounded rationality
Which one of the following statements best illustrates the commitment concept?
Do not finance long-term projects with short-term revenues.
Which one of the following organizations is most likely to foster creativity?
Company D that allows employees to work on pet projects without constant supervision.
Which one of the following best describes a dynamic environment?
Competitors move into and out of the industry frequently.
Which one of the following best describes the functional structure?
Customer service occupies the first floor, marketing the second, accounting the third, and information technology the fourth.
__________ means doing a task correctly.
Efficiency
Which one of the following is important to the success of a team structure?
Employees must be cross-trained and compensated accordingly.
When the University of Burgsville built three plants in Northeast Asia to manufacture seat cushions, they were using what common practice?
Foreign subsidiary
__________ is(are) an example of the external environment.
Gender
Which one of the following factors is a demographic component of an organization's external environment?
Geographic location
When Montgomery Regional Hospital uses a radiologist in Egypt to read CAT scans, they are using what common practice?
Global sourcing
In which one of the following situations would a division structure make the most sense?
HJK Corp, an international conglomerate, markets dissimilar products in many countries.
________ identified ten different but highly interrelated roles performed by all managers, regardless of their level within the organization.
Henry Mintzberg
Which one of the following statements is most likely to come from a good manager?
I see Brutus has been getting under your skin lately. Let's talk about some tactics to reduce your frustration.
Which one of the following statements best reflects the classical view of social responsibility?
If a business chooses to contribute to charitable activities, it is not maximizing shareholder wealth
Which one of the following statements best fits with the idea of design thinking?
If we didn't already do it this way, how would we do it?
Which one of the following is the best example of a strategic plan?
In the movie Moneyball, the team manager decided to use statistical data to analyze and place value on the players he picks for the team.
Which of the following is an advantage of group decision making?
Increased acceptance of the decision
Google is known as a company that is constantly moving to the "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this represent?
Innovation and risk taking
Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and making her team feel empowered. Jenny is leveraging which of the following management skills?
Interpersonal skills
For which one of the following is a balance between work and life most important?
Jacob, a Gen Y worker in his mid thirties with three school age children.
ABC Company's attendance policy includes this statement: "All employees are allotted ten sick days each calendar year. Sick time not used by December 31 of the current year is forfeited." Which one of the following situations would be considered ethical?
James was ill only three days and used only three days of his sick time
Which one of the following indicates the presence of a problem?
Management projected a profit margin of 15% but earned only 12%.
Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the menu, works on marketing the lunch specials, and leads a staff of 24. Which of the following best describes Ross's position?
Manager
________ are the people who direct the activities of others in an organization.
Managers
Martin balked against having to create a personal plan with goals for the next 12 months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to Martin?
Managers need to remain flexible and not be tied to a course of action simply because it's the plan.
In 2007, Newmarket Inc. set as its annual production goal the manufacture of 125,000 units. By June, the economy had declined so drastically that sales were less than half what they had been one year earlier. Still, Newmarket management insisted that the firm produce all 125,000 units. It nearly went bankrupt in the process. Which one of the following statements could have helped prevent this disaster?
Managers need to stay alert to environmental changes that may impact the implementation of a plan and respond as needed.
Which of the following is an example of the sharing economy?
Marvin rents his motor home in Florida to a vacationing couple.
Merlin is a proofreader of manuscripts for a large New York City publisher. He receives manuscripts electronically and, using his word processing software at home, makes corrections and comments for the authors. Merlin's manager may be concerned that ________________.
Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done
Which of the following is not a reason that managers need to plan?
Minimizes timing
Which one of the following groups represents the greatest health care cost to employers?
Morbidly obese employees
During his orientation, Ned heard the story of how Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other stories, ____________.
Ned learned about the corporate culture
Top managers of McDoogals decided to put their new restaurant on the campus of City University. This is the first new restaurant for McDoogals in 25 years. This is an example of what type of decision?
Nonprogrammed
__________ is often called the primary management function.
Planning
Melanie, a department head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this practice?
Planning establishes coordinated effort.
Nancy believes that her firm's closest competitor is about to launch a new product that could jeopardize her firm's market share but upper management does not share her view. Nancy is facing which criticism of planning?
Planning forces managers' attention on today's competition, not on tomorrow's survival.
Sammy is really enjoying her new job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble with?
Political skills
Which one of the following statements about race and ethnicity is true?
Race refers to biological characteristics while ethnicity includes social and cultural factors.
Which one of the following actions would be a violation of the Age Discrimination Act?
Requiring Joe, an electrician at a retail chain, to retire at age 66.
The first step for a manager to accomplish when setting goals is which of the following?
Review the organization's mission
Linda is ready to take her business to the next level. She wants to build her customer-community beyond her walls. Which of the follow should she try?
Social media
Tom's practice of giving a pair of shoes to children in need for every pair of shoes that are purchased is which of the following business practices?
Social responsibility
Ford's strategic goal of developing a car that rival's Porsche's 911 Turbo is what kind of goal?
Stated
When picking out her new desk, Danielle would like one that is large, has 3 drawers, and has blue tooth technology built-in. This represents which of the following steps of the decision-making process?
Step 2
It is only after ordering and picking up her new desk that Danielle realizes the desk is too big for her office. This is an example of a failure in which step?
Step 7
__________ is a company's ability to achieve its business goals and long-term shareholder value by integrating economic, environment, and social opportunities into its strategy.
Sustainability
In a culture described as "ready-fire-aim," managers would spend most of their time doing which of the following?
Taking action
The regional airport wants to buy the 25 properties surrounding it so it can expand its buildings and runways. Which one of the following statements, if true, would support the utilitarian view of ethics?
The airport can serve more people with longer runways and more terminal services.
Which one of the following is the best example of a network organization?
The local chapter of the American Heart Association employs two full-time people but contracts with creative writers, printers, promoters, and temporary workers for its annual HeartWalk event.
Which one of the following would be the best candidate for a telecommuting work arrangement?
The proofreader for a book publishing company
Which one of the following best exemplifies formal planning?
The senior management team meets annually offsite to discuss the external and internal environments and to record goals and objectives for the firm for the next year.
Martha has lived in her home near the airport for all of her 87 years. The airport has purchased all the other properties in the neighborhood and wants to buy her property also so it can expand its runway system but Martha does not want to sell. Which theory of ethics would the airport use to support its actions?
The utilitarian view because expanding the runways will provide the greatest good for the greatest number of people.
Which one of the following is a well-written mission statement?
To provide assistance to individuals with mental and physical disabilities so they can function independently as their abilities will allow.
By studying management we can expect to learn which of the following?
What good managers do
Which of the following statements best explains why customers are important to managers?
Without customers, most organizations would cease to exist.
Using less expensive labor or materials from a foreign country provides __________.
a competitive advantage
A problem is present when ____________.
a discrepancy exists between an existing and a desired state of affairs
The electricity grid in the United States is immense and complex. Computers are used to direct the flow of electricity as needed from generators with excess capacity to areas with inadequate production. These computers make decisions without human intervention and can reroute electricity around areas hit by equipment failures. This is an example of ____________.
a neural network
Management is ____________.
a process involving ongoing and interrelated activities
In the past, car bodies were welded by laborers. The work was hot, dirty, and hazardous. Today much of that work is done by robots. This is an example of ______________.
a productive use of technology
A key characteristic of an organization is that it has
a purpose
A few decades ago, PETA (People for the Ethical Treatment of Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon did, we can say it ______________.
acted with social responsiveness
Diego noticed that his firm's workforce no longer approximated the ethnic mix of the community. To increase the diversity of his employee population, Diego should ___________.
actively seek ethnically diverse candidates through ads in ethnic newspapers
Hamida, age 64, was laid off from her production position but Mike, age 38, kept his job. They were equal in seniority, which was the basis for determining who was laid off. Hamida could claim __________ discrimination.
age
Each afternoon the day crew noted on the whiteboard the number of units it had built. The two other shifts did the same thing, and at the end of the week, the shift with the highest total was rewarded. Each shift took to hiding tools and materials to thwart the efforts of the following shift. This culture is high in ______________.
aggressiveness
Before Dan retired, his manager asked him to "download" his troubleshooting knowledge into a database so the person who replaced him in the maintenance department could have the benefit of Dan's decades of experience. In this way, Dan created _________________.
an expert system
One impact of the external environment is that _______________.
any change in an external environmental element is sure to have a devastating effect on the decisions managers make
Because the German culture is one of order and structure, German organizations often have many rules and regulations. Decisions in this environment often are __________.
approved in the appropriate channels
All good strategic management processes start with __________.
articulating the mission and vision
Jan does not intend to become a manager. It is still a good idea for her to study management because ___________.
as an employee she will still most likely report to a manager
Reliable Construction prides itself on making sure every measurement is exact, and all surfaces are plumb and level. The homeowners are encouraged to look for flaws for the crew to fix. This organization rates high in _____________.
attention to detail
In FGH, Inc., employees are poorly paid and work in an uncomfortable environment so they are not highly motivated. Managers have learned that they must keep a close eye on employees to make sure they are working and not loafing. In this situation, we would expect managers to use a(n) __________ style of management.
authoritarian
"You're not the boss of me," a plaint often heard on the playground, is best related to the concept of _________.
authority
Ulysses no longer takes the elevator because at the last three hotels where he stayed, the elevator has failed to operate correctly. He seems to have forgotten all those times when the elevators behaved as expected. Ulysses has fallen victim to the _____________.
availability bias
The founder of ABC Corp., who had only an eighth grade education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the company's tuition assistance program, she told him there was no tuition assistance available. This situation exemplifies the statement that _____________.
a company's culture affects the decisions managers make
Initially Walmart relied on common carrier trucks to ship its orders from vendors to its stores. Eventually it built warehouses and bought its own trucks to ship merchandise from those warehouses to its stores. Walmart grew through _______________.
backward vertical integration
Kevin has been placed in charge of his firm's sustainability efforts. This means Kevin will likely ____________.
be factoring economic, environmental, and social aspects into how his firm pursues its business goals
It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout linelong dash—and often failinglong dash—the owner of the supermarket visited Disney to see how they managed their extremely long lines of people. The owner was _____________ to find a method that would lead to an advantage over his competitors.
benchmarking
After working for three days on a client presentation, Michael determined that it was good enough for his clients. This is an example of ____________ decision making.
bounded
After performing a SWOT analysis, managers should develop a strategy that _____________.
capitalizes on the organization's capabilities and competencies and protections the organization from external threats.
Two significant factors that are reshaping management are ______________.
changes in the workplace and changes in the workforce
The statement "The purpose of every for-profit business is to maximize shareholder wealth" is reflective of the _________________ view of social responsibility.
classical
Phil, a quality assurance expert, recently left his position in the automotive industry and now works in construction equipment manufacturing. He needs to become familiar with who his company's competitors are, their competitive advantages, their locations, their product lines, and anything else he can learn about them. Phil is seeking ____________.
competitive intelligence
Using information gleaned from discarded computer reports found in a dumpster behind a competitor's offices, Ron discovered that his competitor was developing a new product that would likely be more attractive to customers than the one Ron's firm was developing. Ron's defense in the lawsuit was that he legally gathered _____________.
competitive intelligence
Culture most readily impacts all of the following except ________.
competitor actions
George, CEO of Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their __________ skills.
conceptual
The plant manager thought Derek was making a big mistake promoting Melissa to supervisor. He accepted as fact every report where Melissa had made a mistake but questioned her role in successes. This is an example of ______________.
confirmation bias
Suppose Wasserschmidt, a German manufacturing company, faces a downturn in sales and must reduce its workforce. According to German law, it must ______________.
consult with a work council before laying off workers
To be effective, ethics training should ____________.
contain situations that are relevant to the workforce and work situations and allow for ethical problem-solving
During the summer, the country club hires college students to tend the grounds and work as servers in the dining hall. The number of students varies year to year, depending on the number of members. These students are considered ___________ workers.
contingent
Following the most recent recession, many employers have been reluctant to hire full-time, permanent workers. Instead they are relying on _________ to supplement a core of permanent employees on an as-needed basis.
contingent workers
Managing a contingent workforce can be more difficult because __________.
contingent workers may not be as committed to the organization as regular workers
Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the ____________ function.
controlling
To be able to offer low prices every day, Walmart developed a purchasing system that captures information at the point of sale to relieve inventory and to trigger the generation of purchase orders that are automatically sent to vendors without human intervention. This system has become one of Walmart's _____________.
core competencies
Organizational design involves ____________.
creating the organization's structure
Ned tries to keep himself informed about customer preferences and competitor activities. He monitors trade journals, economic bulletins, and relevant websites. Ned is engaging in _____________.
environmental scanning
All organizations must ___________.
define and limit the behaviors of its members
Environmental uncertainty is determined by a combination of ___________ and ________________.
degree of change; complexity
Characteristics such as age, race, and gender are a part of the ________________ component.
demographic
In a dynamic environment, managers should _________________.
develop plans that allow for adjustments to changes in the external environment
Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing a ___________ strategy.
differentiation
Using big data, a social website such as Facebook could ____________.
display ads for products and services based on the postings on a user's timeline
Organizations that engage in formal planning will generally ___________.
earn higher profits and enjoy other positive financial results
Interest rates for personal loans and homes have been increasing, making it more difficult for consumers to borrow money for large purchases. This has also affected the revenues of manufacturers of household appliances, furniture, and furnaces. Interest rates are a factor in the _____________ component of the external environment.
economic
Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the ___________ component
economic
Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid hourly, his labor cost per unit is also the highest in the department. We could say that Dave is ____________.
effective but not efficient
Sales in the real estate company were off so the office manager, using data from successful months, required the receptionist to make at least 15 cold calls per day. In return, she would receive an additional "piece-rate" for each completed call. Every day the receptionist made her quota of calls but sales did not improve. Her work is an example of ____________.
efficiency but not effectiveness
Darlene's roofing crew finished the roof in record time, only to discover they had reroofed the wrong house. We could say this crew was
efficient but not effective
In addition to what comes in the paycheck, total compensation includes ____________
employee benefits such as health insurance, paid holidays, sick and vacation time, and retirement programs
John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in ________.
employee satisfaction
One disadvantage of the functional structure is (are) _______________.
employees in one functional area become unaware of what employees in other functional areas are doing
The intent of the federal employment laws is to ____________.
ensure equal access to employment opportunities
Michael gives his sales team time every week to walk through the competitor's stores and look for any new changes. This is a form of __________.
environmental scanning
Wilma's new employee was not working out as well as she had hoped so she decided to pair her with a more experienced employee. Then she sent her to training. Then she spent time coaching her. Wilma is engaging in ___________.
escalation of commitment
A manager's ________ depends on their own morality, values, personality, and experiences.
ethical behavior
When Ross is sensitive to the culturally based holidays of his employees, he is focused on his employees' ________.
ethnicity
One problem with the simple structure is ______________.
everything depends on one person
McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in Australia, Israel, and other countries around the world. McElroy is engaged in _______.
exporting
The term ___________ refers to factors, forces, situations, and events outside the organization that affect its performance.
external environment
One of the biggest mistakes managers make today is ___________.
failing to adapt to the changing world
Ginger, the CEO of Match-Schtick Toys, distributes small toys to hospitalized children every Christmas. In doing so, she is performing the managerial role of _______________.
figurehead
Coca-Cola used its profits from U.S. operations to purchase and upgrade a soft drink bottling facility in Turkey, a practice known as ______________.
financial globalization
A(n) __________ means lower organizational levels can set goals and develop plans more readily.
flat hierarchy
Because it wants its policies and practices to be consistent throughout the entire organization, regardless of the country where it operates, major decisions at AllWear Inc. are made at its headquarters in Brussels, Belgium, and are distributed to every facility through its intranet. Because of this, we can say with certainty that AllWear is a(n) ____________.
global corporation
Larimer Mfg. has placed all the die cast machines in one area, the machining centers into a different area, and the finished goods in a warehouse room. Larimer is using ______________ departmentalization.
functional
Marvin is generating a report of his employees that shows, in addition to their names, their education level and other special skills, their current position, and their tenure in his company. Marvin is ____________.
generating a human resource inventory
One purpose of a formal plan is to _____________.
get the organization from where it is to where it wants to be
Blackstone Motors buys switches from an electronics company in Taiwan. Workers in Taiwan are threatening to unionize, which will likely mean a strike that would disrupt Blackstone's supply of switches. This situation would be a part of the _______________ component of the environment.
global
The idea that individuals tend to arrive at the same conclusion in group decision making is called __________.
groupthink
Tyler, the supervisor, appointed himself leader of a problem-solving team. Early in the process, he made his opinion known and criticized the few ideas that came from the team members. It became clear he would entertain no other suggestions so the members gave up and voted in his favor. What happened here is known as ______________.
groupthink
The purpose of goals is to _______________.
guide management decisions and establish performance criteria.
An organic organization will _____________.
have narrow spans on control
A mechanistic organization will _____________.
have rules, regulations, and formal standards in place
The excitement that Antonio, a big-picture person, felt when he was appointed inventory control manager waned soon after accepting the position. He expected he would be responsible for determining the appropriate quantity-in-stock for each of his firm's items and managing inventory costs. Instead, his job was data entrylong dash—all day, every day. His performance suffered because ___________.
he was mismatched for the job
A manager's job focuses on
helping others accomplish their work goals
Nan is a data entry person in a medical billing office. Nan's firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of Jan's firm is _____________.
high in attention to detail
American heroes tend to be loners, like John Wayne characters or Superman, because America is ___________.
high in individualism
Big data involves ____________.
high volume, high velocity, and/or high variety
One significant difference between traditional goal setting and management by objective is __________.
in the MBO process, goals are set jointly with the person responsible for achieving it
One of the outcomes of good management is _____________.
increased customer loyalty
Although sales have fallen off, Wood Products, a maker of indoor trim, continues to produce a certain design of trim at the same level as when sales were higher. This is an example of _____________.
ineffectiveness
Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of ______________.
inefficiency
As a new manager at Colonial Bread, Vince was appalled that the methods currently in use are those put in place by the founder more than half a century ago. Gently Vince suggested to the current CEO, son of the founder, that ______________ was needed to meet the competition and win back customers.
innovation
Sam Walton was equally comfortable speaking to the least educated of his customers and his board of directors. All who met him believed he was their new best friend. Sam understood the importance of ____________ skills.
interpersonal
Paul has worked in personal sales for most of his adult life. He has developed a sense of how to persuade his prospects to purchase his product. Paul is using his ___________.
intuition
One major flaw with rational decision making is______________.
it assumes all possible alternatives and consequences are known
Charlie's business advisor urged him to set goals for his second year of business. So Charlie wrote "To continue doing what I love." The business advisor told him this was not a well-written goal because __________.
it is written in terms of actions rather than outcomes.
Groups are generally less efficient than an individual when making decisions because ___________.
it takes more time for a group to allow members to contribute their ideas and opinions
After observing a current employee performing her work, Nanette recorded the essential tasks in a document that would be used to recruit and select others to perform the same work. Nanette created a ___________.
job description
In the movie 9 to 5, Maria Delgado worked mornings and her sister, who came in a few minutes before Maria left, worked the same position in the afternoons. This type of flexible work arrangement is known as _____________.
job sharing
When General Motors and Toyota created NUMA to build cars in California, they formed a _________.
joint venture
Floyd has called a meeting of his subordinates to introduce a new product and the new piece rate pay system that will allow them to earn bonuses for maintaining high quality and low waste rates. Floyd is engaged in the ____________ function.
leading
Before the landmark civil rights laws in the 1960s, it was illegal for individuals of one race to drink from the same water fountain as those of another race, so businesses provided two water fountains in their stores and factories, clearly labeled to indicate who could drink from each. This practice was __________.
legal but unethical
Affirmative action programs are intended to ______________.
level the playing field by reducing unfair employment practices
Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a _________ arrangement.
licensing
A manager using design thinking would ___________.
look at the situation carefully to make sure he/she understands it fully before creating the problem statement
If a country's culture emphasized relationships (whom you know) rather than accomplishments (what you have done), we would say this culture had a _____________.
low performance orientation
In the United States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens because, according to Geert Hofstede, the American culture displays ____________.
low power distance
Events such as _______________ can be disruptive to global supply chains.
major typhoons
In addition to making sure that individuals with disabilities are free from workplace discrimination, the Americans with Disabilities act also requires employers to __________.
make accommodations that will remove barriers to performance
A successful new-hire orientation ______________.
makes it less likely that the new employee will resign within the first few weeks of employment
Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following?
management
________ is the process of getting things done, effectively and efficiently, with and through other people.
management
A code of ethics will be more effective if _____________.
management sets the example and deals with unethical behavior promptly and publicly
In a learning organization, _________________.
managers serve as facilitators who support the teams
WayMor produces lawn furniture in Bangkok, Thailand, and sells it through retailers in other Asian countries. WayMor is engaging in __________.
marketplace globalization
At STU Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every year, the team with the highest productivity receives a bonus and a jacket for each member. In these ways, the corporate culture is perpetuated through ___________.
material symbols
Devon is an accountant who is a member of the product development team for the latest version of his firm's consumer gadget. It is most likely that Devon works in a ___________ structure.
matrix
The senior management team handed down the corporate goals to the business units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line supervisors, who developed plans with their non-managerial employees to meet those goals. This organization has created a(n) ____________.
means-ends chain
Walmart advertises itself as the low cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be ____________.
mechanistic
Bailey, a manager of a national discount-chain store, reports to Carmen, the district manager. Both Bailey and Carmen are
middle managers
In many cases, economic espionage is not necessary because _______________.
much of the competitor-related information managers need to make crucial strategic decisions is available and accessible to the public
Although Beva-Cola maintains bottling facilities on five continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider Beva-Cola to be a(n) _______.
multidomestic corporation
Afton Inc. built a manufacturing facility in Turkey. Afton owns the building, equipment, and patents for making the product but decisions are made locally by Turkish managers. This arrangement is known as a ______________.
multidomestic foreign subsidiary
All applicants for employment at RST Corp. must pass a typing test, including production workers, custodians, and forklift operatorslong dash—all positions that have no typing duties. In this instance, the typing test is ____________.
not valid
The stock trading price of Valu-Big Corporation has declined; sales are down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the _________ view of management.
omnipotent
Smith, founder and CEO of Smith Pieces and Parts, values order, structure, and organization. We would expect his organization to _______________.
operate under extensive rules and regulations and require that decisions go through channels
The cell phone industry produces a steady stream of new gadgets with more features, bells, and whistles. To compete successfully in such an environment, a company such as Apple would likely have a(n) ___________ organizational structure.
organic
A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.
organization
In the absence of a plan, ____________________.
organization members have no goals to work toward or standards by which their work will be measured
Among the significant influences on a manager's decisions is ___________
organizational culture
Edward is trying to decide whether his company should continue to make widgets manually or to automate the process and have machines make the widgets. Edward is engaged in the _________ function.
organizing
"I don't understand why Sonja [a worker in an African nation] is upset. I treat her just like I do my American employees." Bill does not understand that his ___________ is the problem.
parochialistic attitude
The industry and the methods of production seem to be in a state of constant change. So each time management considers the next upgrade, it consults with the employees who will be affected by the proposed changes. This culture is high in ______________.
people orientation
Marla is shopping for a copier for her office and is evaluating five models from various companies. The sales person for one of them was very thorough in explaining the features of his model. Marla gave higher scores to this model on her selection criteria even though two other models had the same features. Marla's _________ has influenced the ranking of the models.
personal judgment
Edie has received a rush order and is in the process of deciding how to re-arrange existing orders to squeeze this one in. Edie is engaged in ____________.
planning
"Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations." This is an example of a ___________.
policy
Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his __________ skills.
political
Each time a piece of equipment fails, the manager must diagnose the problem and figure out how to fix it. The steps to troubleshoot can be recorded in a document known as a _______________.
procedure
Sarah works in the customer service center of a discount retail store. When a customer wants to return an item, Sarah knows exactly what to do. Sarah makes a(n) _______________ decision.
programmed
In addition to offering connections with customers, a social media strategy can ________.
promote collaboration among coworkers and experts
Studying management can __________.
provide a foundation on which to build management skills and abilities
Entegra publicizes that it wants to provide the highest quality motorcoach in the industry. Harvey, a first-line supervisor, stresses to his employees the importance of meeting the daily production quota of 3.5 units per day so employees must hurry and sometimes make mistakes. From this we can conclude ________________.
quality may be the stated goal but quantity is the real goal
Maria is a very logical person and is facing what she feels is a very important decision. For that reason, Maria will be following the model of __________ decision making.
rational
Oscar, an HR professional with a commercial bank, is on the campus of a local university to speak with this semester's graduates about career opportunities within his bank. Oscar is engaged in __________.
recruitment
Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of ________________.
reducing complexity
If Carl wants his organization to become more efficient, he should focus on _________________.
reducing production costs
Quentin and his team are generating a report that includes a list of the plant and equipment owned by the firm, the balances in its financial accounts, a skills matrix of its employees, and an analysis of news articles written about the firm in the last year. Quentin's team is analyzing the firm's __________.
resources
To demonstrate a commitment to ethical behavior among both managers and employees, a company should ______________.
reward ethical behavior, particularly when the decision results in a less-than-desirable outcome
XYZ wants to be known as a drug-free workplace. Each time a work-related accident occurs, the employee involved is required to submit to a drug test. We can consider this to be a __________.
rule
Marla is shopping for a copier. The current one has died and the copy jobs are piling up. Rather than spend weeks meeting with sales people and watching demonstrations to find the ideal solution, Marla chose the first one that met her use requirements and budget. Marla has _____________.
satisficed
If Terry uses the eight-step decision-making model, he will _____________.
select the alternative with the highest score
Because Landon consistently met his production goals, his boss decided to ignore the negative comments from his subordinates and co-workers and focus on the fact that Landon always met his goals. This is an example of ________.
selective perception
Every month, the owner of Bob's Auto Sales wants to sell five more cars this year than in the same month last year, thereby increasing sales by 60 cars this year. Bob has _____________.
set a financial goal
One indicator that training is effective is __________
shippable production increases following training on work instructions
American Color intends to move from a small production plant to a larger facility. For this move, it will use a __________ plan.
single-use
Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is ____________.
social media is a good way to connect with customers and to tap into the innovation and talent of the firm's employees
Despite customers' satisfaction with Styrofoam packaging for its Big Mac, many years ago McDonald's changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required McDonald's to make this change. In this way, McDonald's demonstrated ____________.
social responsibility
Bowing to pressure from consumer groups, McDonald's now offers alternatives to french fries in its children's happy meals. This action demonstrates McDonald's _________________.
social responsiveness
Customers are pressuring Wood Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood Products, these issues fall into the ___________ component of the environment.
socio/cultural
Hanna is a first-line manager of a production area. For her, technical skills would mean _________.
specialized knowledge of the equipment and processes used in her area
The environment is said to be ________ when there are few new competitors, little activity from outside groups, and minimal technological breakthroughs.
stable
Strategic planning is important because ____________________.
strategic plans help managers face uncertainty
The part of the SWOT analysis that examines the activities an organization does well is __________.
strengths
Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested vacation, a common situation that happens nearly every week during the summer. Maryann is facing a(n) ________________ problem.
structured
Paul's company markets its products in several countries on multiple continents, facing a myriad of competitors. He has a pretty good idea of what is happening in his home country, but needs information about markets and competitors around the world. He doesn't have time to read all the articles printed in every country, and doesn't speak all the languages anyway. Your suggestion to him is to ____________.
subscribe to news services that provide summaries of articles
Despite deep cuts in the workforce, Angelo was able to keep his job. Still, he felt depressed and insecure, not sure when the next round of cuts would come. He seriously thought about looking for another job. Angelo may be suffering from __________.
survivor sickness
Business decisions based on communicating openly with various stakeholders to understand their requirements, and factoring economic, environmental, and social aspects into how they pursue their goals, is more like to achieve __________.
sustainability
One of many considerations of the new product being developed by GHI Corp. is the packaging. To maintain its image as a company that cares for the environment, GHI wants its packaging to be effective, inexpensive, safe for the planet, and recyclable. GHI is concerned with its _________.
sustainability
The idea that a manager's ability to affect performance is constrained by external factors represents a _______ view of management.
symbolic
Coca-Cola searches worldwide for its top executives. In this way Coca-Cola engages in _______.
talent globalization
A ________________ is an example of a special type of first-line manager.
team leader
SBT News, publisher of a regional newspaper, once employed two dozen reporters to "sniff out" the news for its daily paper. Now there are only three. The paper relies instead on its readers to post news on its website. Management has experienced changes in _________ that affect how the business is managed and organized.
technology
A major advantage of creativity is _____________.
that it allows the decision maker to identify viable alternatives
A necessary characteristic of an organization is
that it has goals the people work to achieve
A noticeable difference between the traditional structures and the team structure is ___________.
the absence of a clear chain of command in a team structure
The demand for future employees is driven by _______________.
the demand for the firm's products and/or services
The major disadvantage of the divisional structure is ______________.
the duplication of functions that increases the organization's costs and reduces efficiency
When performing a SWOT analysis, _______________.
the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats
An accept error occurs when ____________
the firm hires a candidate who performs poorly on the job
Groups become less effective as decision makers when ___________.
the group is dominated by a single person
According to Glassdoor.com, the CEO of Walmart earns 804 times the median pay of workers in the same organization, supporting the idea that _____________.
the higher the KSAs and the greater the authority and responsibility, the higher the pay
The recession is ending, sales are increasing, and production quotas are trending up. Still, Forest Hill Mfg. is slow to expand its workforce. Management is afraid the good times won't last. This is an example of ____________.
the impact of the external environment on jobs and employment
When deciding what source to use to locate viable candidates for open positions, the HR professional should consider ___________.
the local labor market, the type or level of the position, and the size of the organization
One of the best reasons for allowing groups to make decisions is ______________.
the people who are affected by the decision are often the best qualified to make decisions that affect them
A common problem that plagues organization plans is _____________.
the plan becomes the desired end of a protracted process rather than a useful tool for creating organization success
Rational decision-making works best when _______________.
the problem is clear and unambiguous
Non-programmed decisions are made when ________
the situation is new and non-recurring
One recent innovation in technology that makes processes more efficient is ______________.
the use of robotics in the conversion of inputs into outputs
James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is _____________.
the workforce
One distinctive characteristic of Gen Z is ______________.
their primary means of social interaction is online
The baby boomers are an important generational cohort because ________________.
there are so many of them
Programmed decisions are cost effective because ____________.
they do not need to be re-examined each time the situation arises
Despite the best plans, some companies' performance suffers anyway, generally because ________.
the environment, including government regulations, economic challenges, etc., allow mangers fewer alternatives
In an electronic meeting, the advantage goes to _____________.
those participants who can type quickly and accurately
Uncertainty is a(n) _______________.
threat to an organization's effectiveness
Brainstorming is best used ________________.
to generate many ideas in a brief amount of time
Management by objective is more effective when ______________
top management is committed to the process
Barbara oversees the work of four vice presidents of finance, human resources, engineering, and marketing. Barbara is a _______________.
top manager
Despite his claim that he was experienced on this machine, Austin's production output was low and his scrap rate was high. Austin needs _________.
training to make sure he fully understands how to operate the equipment
During the Great Recession, Newmar lost sales, as did every other RV manufacturer. It laid off workers and cut production drastically. Newmar was following a(n) _________ corporate strategy.
turnaround
Environmental ________ refers to the degree of change and complexity in the organization's environment.
uncertainty
Lori is facing a new dilemma. She must decide whether Joanne or Dawn will be able to move into the vacant office. This kind of thing doesn't happen often around here. Lori is facing what kind of problem?
unstructured
The Affordable Care Act allowed states to establish a health insurance marketplace so people without insurance could purchase it. State officials had never faced a situation like this before. This was a(n) __________.
unstructured problem
If Coca-Cola wanted to open a facility on Redagustan, a country with little economic development, it should ___________.
use a more formal and mechanistic structure
If an American company chose to use the Japanese method called ringisei, we would expect it to ______________.
use large amounts of information to form consensus within the group
Frederick W. Taylor's theory of scientific management involves
using scientific methods to define the one best way for a job to be done
Groupthink can be curbed by _________.
using the nominal group technique
The _______ view is demonstrated by the phrase, "the ends justify the means."
utilitarian
One significant difference between an electronic meeting and a video conference is ___________.
videoconference participants are generally in different locations
Social responsibility ________________.
views a business as a moral agent
One rationale for studying management is _______________.
we can all benefit from improving the way organizations are managed
As a consumer, it is important for you to study management because __________.
we expect to experience both efficiency and effectiveness when interacting with organizations
John makes sure his employees follow good housekeeping practices to eliminate safety hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions manual; Zach does not. In this instance, we can say the culture is ___________.
weak
Today management emphasizes quantity. Then a customer calls with a serious complaint, and tomorrow management changes its emphasis to quality. This company has a(n) __________ culture.
weak
A job analysis seeks to determine __________________.
what a person must know and be able to do to satisfy the needs of a particular position in a company
When determining decision criteria, ____________.
what is not included can be as important as what is included
When ________________, a 360-degree appraisal is better than the traditional approach to performance evaluation.
work is accomplished in self-managed teams
At Vermont Teddy Bear, some employees cut the pieces of fabric, others sew them together, others stuff the bears, and others dress them according to the customers' specifications. Vermont Teddy Bear uses _____________.
work specialization
Which one of the following is most likely to be a creative thinker?
Darla, a free-spirit with a 3.9 GPA in electronics engineering who is self-motivated and risk tolerant.
Which one of the following would be considered a family-friendly practice?
Ed, a single parent, was required by his employer to accept part-time hours so he could care for his toddler.
Terrell has noticed fewer customers coming into his accounting firm so he comes to you for advice. After observing how unfriendly Terrell's front office staff are, you offer him this advice: _________
Let's teach the front-office employees to respond more quickly and courteously to your customers.
When taken to the extreme, division of labor can lead to ______________.
boredom, fatigue, and increased absenteeism
During times of uncertainty and constant change, a _____________ plan is better than a __________ one.
directional; specific
Creative thinking requires ______________.
expertise, creative-thinking skills, and intrinsic task motivation
Abraham's job requires that he work through others and coordinate their actions to achieve his firm's goals. Abraham is a(n) ___________.
first-line manager
At UPS, business was strong but profits were down, leading managers to look for ways to increase profits from existing operating income. At this point, the managers of UPS are at the __________ step in the decision-making process, which is ____________.
first; identifying the problem
Whereas a job description focuses on the ______________, the job specification focuses on the ________.
job; person
Dallas would like to make sure she hires the best candidate to fill the accounts receivable clerk position. If she asks a candidate to create an Excel worksheet using data normally found in a typical day's work, she would be using a(n) __________.
performance-simulation test
Henri Fayol identified five functions all managers perform. There were ______________.
planning, organizing, commanding, coordinating, and controlling
Isabella has discovered that as she rises through the ranks of her organization, she spends more time ___________ and less time _____________.
planning; supervising
Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable. Malinda's concern falls into the ______________ component.
political/legal
Lawrence is considering a move of his light industrial firm to a site outside of town that is zoned for agricultural use. Before he can begin to build, the site will have to be rezoned. Lawrence is dealing with a factor in the ______________ component.
political/legal
At PQR Company, employees know if they work unsafely, disciplinary action will swiftly follow. They know illegal drug use is not tolerated and will likely result in termination of employment. All managers follow the same practices in this respect. At PQR, the culture has created _________.
predictability, orderliness, and consistency
At AI Rubber, the inside sales staff were expected to improve on-time deliveries of the product although the production people did not report to the sales people. In this case, AI Rubber had delegated __________ without ______________.
responsibility; authority