Organization Management FINAL

Ace your homework & exams now with Quizwiz!

Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in​ _______________.

global sourcing

The least risky method in going global is​ ____________.

global sourcing

Planning is often called the primary management function because​ _____________.

it establishes the basis for all the other things managers do

One advantage of division of labor is​ __________________.

labor is divided from​ management, making unionization more practical

In the province of​ Quebec, Canada, discrimination on the basis of​ ___________ is prohibited.

language

It is important for managers to monitor demographic trends because​ ___________.

large numbers of people at certain life stages can constrain decisions and actions taken by managers

At KLM​ Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is​ ______________.

strong

When employees focus their behavior on the key values of the​ organization, the organization is said to have a​ ________ culture.

strong

Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so​ pervasive, it eventually brought the company down. We can say​ Exxon's culture was​ _____________.

strong because the majority of employees behaved unethically despite knowing it was wrong

When customers buy an Entegra​ motorhome, they expect to be able to use their​ half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that​ _____________.

Entegra has used quality to create a sustainable competitive advantage

Management set a production goal of 500 shippable parts per​ eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per​ hour, or one per minute. Which one of the​ goal-setting steps was​ missed?

Evaluate available resources.

Which one of the following examples best demonstrates how an organizational culture constrains the actions of​ managers?

Even though his idea did not work​ out, Bill knows his manager will not fire him because he is allowed to use up to​ 15% of his work time to pursue his ideas.

Banks want to be viewed as​ conservative, trustworthy,​ solid, and​ safe, and they expect their employees to convey that message to the customers. Which one of the following would be most effective in portraying the desired​ culture?

Expecting bank employees to dress and behave conservatively

Creativity requires which of the​ following?

Expertise

​__________ represents ways in which people in an organization are different from one another.

Diversity

​Today's global supply chains have been compared to​ ________________.

intricate interconnected biological systems

Which one of the following would be considered a flexible work​ arrangement?

A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.

Which one of the following practices would​ Frank, a Gen Y​ manager, find​ desirable?

All the​ managers, including​ Frank, meet once a month in person to discuss customer quality issues

Which one of the following is a form of discrimination in violation of federal​ law?

Amanda is denied a promotion to serve in a Middle East country where the dominant religion is Islam. The promotion is given to a man who is not Muslim.

Which one of the following situations best represents a state of​ uncertainty?

Apple is developing an entirely new product unknown in the marketplace without knowing whether consumers will buy it.

Which one of the following statements indicates a symbolic view of​ management?

A​ manager's role in the success of any firm is limited by both internal and external constraints.

Wilma needed to fill a position that had been open for several weeks. She knew what her perfect candidate would be like but so far no one had met her standards. With time running​ out, she hired the first candidate who minimally fulfilled her requirements. What​ decision-making method did Wilma​ use?

Bounded rationality

Which one of the following statements best illustrates the commitment​ concept?

Do not finance​ long-term projects with​ short-term revenues.

Which one of the following organizations is most likely to foster​ creativity?

Company D that allows employees to work on pet projects without constant supervision.

Which one of the following best describes a dynamic​ environment?

Competitors move into and out of the industry frequently.

Which one of the following best describes the functional​ structure?

Customer service occupies the first​ floor, marketing the​ second, accounting the​ third, and information technology the fourth.

​__________ means doing a task correctly.

Efficiency

Which one of the following is important to the success of a team​ structure?

Employees must be​ cross-trained and compensated accordingly.

When the University of Burgsville built three plants in Northeast Asia to manufacture seat​ cushions, they were using what common​ practice?

Foreign subsidiary

​__________ is(are) an example of the external environment.

Gender

Which one of the following factors is a demographic component of an​ organization's external​ environment?

Geographic location

When Montgomery Regional Hospital uses a radiologist in Egypt to read CAT​ scans, they are using what common​ practice?

Global sourcing

In which one of the following situations would a division structure make the most​ sense?

HJK​ Corp, an international​ conglomerate, markets dissimilar products in many countries.

________ identified ten different but highly interrelated roles performed by all​ managers, regardless of their level within the organization.

Henry Mintzberg

Which one of the following statements is most likely to come from a good​ manager?

I see Brutus has been getting under your skin lately.​ Let's talk about some tactics to reduce your frustration.

Which one of the following statements best reflects the classical view of social​ responsibility?

If a business chooses to contribute to charitable​ activities, it is not maximizing shareholder wealth

Which one of the following statements best fits with the idea of design​ thinking?

If we​ didn't already do it this​ way, how would we do​ it?

Which one of the following is the best example of a strategic​ plan?

In the movie Moneyball​, the team manager decided to use statistical data to analyze and place value on the players he picks for the team.

Which of the following is an advantage of group decision​ making?

Increased acceptance of the decision

Google is known as a company that is constantly moving to the​ "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this​ represent?

Innovation and risk taking

Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and making her team feel empowered. Jenny is leveraging which of the following management​ skills?

Interpersonal skills

For which one of the following is a balance between work and life most​ important?

Jacob, a Gen Y worker in his mid thirties with three school age children.

ABC​ Company's attendance policy includes this​ statement: ​ "All employees are allotted ten sick days each calendar year. Sick time not used by December 31 of the current year is​ forfeited." Which one of the following situations would be considered​ ethical?

James was ill only three days and used only three days of his sick time

Which one of the following indicates the presence of a​ problem?

Management projected a profit margin of​ 15% but earned only​ 12%.

Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the​ menu, works on marketing the lunch​ specials, and leads a staff of 24. Which of the following best describes​ Ross's position?

Manager

________ are the people who direct the activities of others in an organization.

Managers

Martin balked against having to create a personal plan with goals for the next 12​ months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to​ Martin?

Managers need to remain flexible and not be tied to a course of action simply because​ it's the plan.

In​ 2007, Newmarket Inc. set as its annual production goal the manufacture of​ 125,000 units. By​ June, the economy had declined so drastically that sales were less than half what they had been one year earlier.​ Still, Newmarket management insisted that the firm produce all​ 125,000 units. It nearly went bankrupt in the process. Which one of the following statements could have helped prevent this​ disaster?

Managers need to stay alert to environmental changes that may impact the implementation of a plan and respond as needed.

Which of the following is an example of the sharing​ economy?

Marvin rents his motor home in Florida to a vacationing couple.

Merlin is a proofreader of manuscripts for a large New York City publisher. He receives manuscripts electronically​ and, using his word processing software at​ home, makes corrections and comments for the authors.​ Merlin's manager may be concerned that​ ________________.

Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done

Which of the following is not a reason that managers need to​ plan?

Minimizes timing

Which one of the following groups represents the greatest health care cost to​ employers?

Morbidly obese employees

During his​ orientation, Ned heard the story of how​ Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other​ stories, ____________.

Ned learned about the corporate culture

Top managers of McDoogals decided to put their new restaurant on the campus of City University. This is the first new restaurant for McDoogals in 25 years. This is an example of what type of​ decision?

Nonprogrammed

​__________ is often called the primary management function.

Planning

Melanie, a department​ head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this​ practice?

Planning establishes coordinated effort.

Nancy believes that her​ firm's closest competitor is about to launch a new product that could jeopardize her​ firm's market share but upper management does not share her view. Nancy is facing which criticism of​ planning?

Planning forces​ managers' attention on​ today's competition, not on​ tomorrow's survival.

Sammy is really enjoying her new job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next​ level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble​ with?

Political skills

Which one of the following statements about race and ethnicity is​ true?

Race refers to biological characteristics while ethnicity includes social and cultural factors.

Which one of the following actions would be a violation of the Age Discrimination​ Act?

Requiring​ Joe, an electrician at a retail​ chain, to retire at age 66.

The first step for a manager to accomplish when setting goals is which of the​ following?

Review the​ organization's mission

Linda is ready to take her business to the next level. She wants to build her​ customer-community beyond her walls. Which of the follow should she​ try?

Social media

​Tom's practice of giving a pair of shoes to children in need for every pair of shoes that are purchased is which of the following business​ practices?

Social responsibility

​Ford's strategic goal of developing a car that​ rival's Porsche's 911 Turbo is what kind of​ goal?

Stated

When picking out her new​ desk, Danielle would like one that is​ large, has 3​ drawers, and has blue tooth technology​ built-in. This represents which of the following steps of the​ decision-making process?

Step 2

It is only after ordering and picking up her new desk that Danielle realizes the desk is too big for her office. This is an example of a failure in which​ step?

Step 7

​__________ is a​ company's ability to achieve its business goals and​ long-term shareholder value by integrating​ economic, environment, and social opportunities into its strategy.

Sustainability

In a culture described as​ "ready-fire-aim," managers would spend most of their time doing which of the​ following?

Taking action

The regional airport wants to buy the 25 properties surrounding it so it can expand its buildings and runways. Which one of the following​ statements, if​ true, would support the utilitarian view of​ ethics?

The airport can serve more people with longer runways and more terminal services.

Which one of the following is the best example of a network​ organization?

The local chapter of the American Heart Association employs two​ full-time people but contracts with creative​ writers, printers,​ promoters, and temporary workers for its annual HeartWalk event.

Which one of the following would be the best candidate for a telecommuting work​ arrangement?

The proofreader for a book publishing company

Which one of the following best exemplifies formal​ planning?

The senior management team meets annually offsite to discuss the external and internal environments and to record goals and objectives for the firm for the next year.

Martha has lived in her home near the airport for all of her 87 years. The airport has purchased all the other properties in the neighborhood and wants to buy her property also so it can expand its runway system but Martha does not want to sell. Which theory of ethics would the airport use to support its​ actions?

The utilitarian view because expanding the runways will provide the greatest good for the greatest number of people.

Which one of the following is a​ well-written mission​ statement?

To provide assistance to individuals with mental and physical disabilities so they can function independently as their abilities will allow.

By studying management we can expect to learn which of the​ following?

What good managers do

Which of the following statements best explains why customers are important to​ managers?

Without​ customers, most organizations would cease to exist.

Using less expensive labor or materials from a foreign country provides​ __________.

a competitive advantage

A problem is present when​ ____________.

a discrepancy exists between an existing and a desired state of affairs

The electricity grid in the United States is immense and complex. Computers are used to direct the flow of electricity as needed from generators with excess capacity to areas with inadequate production. These computers make decisions without human intervention and can reroute electricity around areas hit by equipment failures. This is an example of​ ____________.

a neural network

Management is​ ____________.

a process involving ongoing and interrelated activities

In the​ past, car bodies were welded by laborers. The work was​ hot, dirty, and hazardous. Today much of that work is done by robots. This is an example of​ ______________.

a productive use of technology

A key characteristic of an organization is that it has​

a purpose

A few decades​ ago, PETA​ (People for the Ethical Treatment of​ Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon​ did, we can say it​ ______________.

acted with social responsiveness

Diego noticed that his​ firm's workforce no longer approximated the ethnic mix of the community. To increase the diversity of his employee​ population, Diego should​ ___________.

actively seek ethnically diverse candidates through ads in ethnic newspapers

​Hamida, age​ 64, was laid off from her production position but​ Mike, age​ 38, kept his job. They were equal in​ seniority, which was the basis for determining who was laid off. Hamida could claim​ __________ discrimination.

age

Each afternoon the day crew noted on the whiteboard the number of units it had built. The two other shifts did the same​ thing, and at the end of the​ week, the shift with the highest total was rewarded. Each shift took to hiding tools and materials to thwart the efforts of the following shift. This culture is high in​ ______________.

aggressiveness

Before Dan​ retired, his manager asked him to​ "download" his troubleshooting knowledge into a database so the person who replaced him in the maintenance department could have the benefit of​ Dan's decades of experience. In this​ way, Dan created​ _________________.

an expert system

One impact of the external environment is that​ _______________.

any change in an external environmental element is sure to have a devastating effect on the decisions managers make

Because the German culture is one of order and​ structure, German organizations often have many rules and regulations. Decisions in this environment often are​ __________.

approved in the appropriate channels

All good strategic management processes start with​ __________.

articulating the mission and vision

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.

as an employee she will still most likely report to a manager

Reliable Construction prides itself on making sure every measurement is​ exact, and all surfaces are plumb and level. The homeowners are encouraged to look for flaws for the crew to fix. This organization rates high in​ _____________.

attention to detail

In​ FGH, Inc., employees are poorly paid and work in an uncomfortable environment so they are not highly motivated. Managers have learned that they must keep a close eye on employees to make sure they are working and not loafing. In this​ situation, we would expect managers to use​ a(n) __________ style of management.

authoritarian

​"You're not the boss of​ me," a plaint often heard on the​ playground, is best related to the concept of​ _________.

authority

Ulysses no longer takes the elevator because at the last three hotels where he​ stayed, the elevator has failed to operate correctly. He seems to have forgotten all those times when the elevators behaved as expected. Ulysses has fallen victim to the​ _____________.

availability bias

The founder of ABC​ Corp., who had only an eighth grade​ education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the​ company's tuition assistance​ program, she told him there was no tuition assistance available. This situation exemplifies the statement that​ _____________.

a​ company's culture affects the decisions managers make

Initially Walmart relied on common carrier trucks to ship its orders from vendors to its stores. Eventually it built warehouses and bought its own trucks to ship merchandise from those warehouses to its stores. Walmart grew through​ _______________.

backward vertical integration

Kevin has been placed in charge of his​ firm's sustainability efforts. This means Kevin will likely​ ____________.

be factoring​ economic, environmental, and social aspects into how his firm pursues its business goals

It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout linelong dash—and often failinglong dash—the owner of the supermarket visited Disney to see how they managed their extremely long lines of people. The owner was​ _____________ to find a method that would lead to an advantage over his competitors.

benchmarking

After working for three days on a client​ presentation, Michael determined that it was good enough for his clients. This is an example of​ ____________ decision making.

bounded

After performing a SWOT​ analysis, managers should develop a strategy that​ _____________.

capitalizes on the​ organization's capabilities and competencies and protections the organization from external threats.

Two significant factors that are reshaping management are​ ______________.

changes in the workplace and changes in the workforce

The statement​ "The purpose of every​ for-profit business is to maximize shareholder​ wealth" is reflective of the​ _________________ view of social responsibility.

classical

Phil, a quality assurance​ expert, recently left his position in the automotive industry and now works in construction equipment manufacturing. He needs to become familiar with who his​ company's competitors​ are, their competitive​ advantages, their​ locations, their product​ lines, and anything else he can learn about them. Phil is seeking​ ____________.

competitive intelligence

Using information gleaned from discarded computer reports found in a dumpster behind a​ competitor's offices, Ron discovered that his competitor was developing a new product that would likely be more attractive to customers than the one​ Ron's firm was developing.​ Ron's defense in the lawsuit was that he legally gathered​ _____________.

competitive intelligence

Culture most readily impacts all of the following except​ ________.

competitor actions

​George, CEO of​ Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their​ __________ skills.

conceptual

The plant manager thought Derek was making a big mistake promoting Melissa to supervisor. He accepted as fact every report where Melissa had made a mistake but questioned her role in successes. This is an example of​ ______________.

confirmation bias

Suppose​ Wasserschmidt, a German manufacturing​ company, faces a downturn in sales and must reduce its workforce. According to German​ law, it must​ ______________.

consult with a work council before laying off workers

To be​ effective, ethics training should​ ____________.

contain situations that are relevant to the workforce and work situations and allow for ethical​ problem-solving

During the​ summer, the country club hires college students to tend the grounds and work as servers in the dining hall. The number of students varies year to​ year, depending on the number of members. These students are considered​ ___________ workers.

contingent

Following the most recent​ recession, many employers have been reluctant to hire​ full-time, permanent workers. Instead they are relying on​ _________ to supplement a core of permanent employees on an​ as-needed basis.

contingent workers

Managing a contingent workforce can be more difficult because​ __________.

contingent workers may not be as committed to the organization as regular workers

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the​ ____________ function.

controlling

To be able to offer low prices every​ day, Walmart developed a purchasing system that captures information at the point of sale to relieve inventory and to trigger the generation of purchase orders that are automatically sent to vendors without human intervention. This system has become one of​ Walmart's _____________.

core competencies

Organizational design involves​ ____________.

creating the​ organization's structure

Ned tries to keep himself informed about customer preferences and competitor activities. He monitors trade​ journals, economic​ bulletins, and relevant websites. Ned is engaging in​ _____________.

environmental scanning

All organizations must​ ___________.

define and limit the behaviors of its members

Environmental uncertainty is determined by a combination of​ ___________ and​ ________________.

degree of​ change; complexity

Characteristics such as​ age, race, and gender are a part of the​ ________________ component.

demographic

In a dynamic​ environment, managers should​ _________________.

develop plans that allow for adjustments to changes in the external environment

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing a​ ___________ strategy.

differentiation

Using big​ data, a social website such as Facebook could​ ____________.

display ads for products and services based on the postings on a​ user's timeline

Organizations that engage in formal planning will generally​ ___________.

earn higher profits and enjoy other positive financial results

Interest rates for personal loans and homes have been​ increasing, making it more difficult for consumers to borrow money for large purchases. This has also affected the revenues of manufacturers of household​ appliances, furniture, and furnaces. Interest rates are a factor in the​ _____________ component of the external environment.

economic

Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the​ ___________ component

economic

Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid​ hourly, his labor cost per unit is also the highest in the department. We could say that Dave is​ ____________.

effective but not efficient

Sales in the real estate company were off so the office​ manager, using data from successful​ months, required the receptionist to make at least 15 cold calls per day. In​ return, she would receive an additional​ "piece-rate" for each completed call. Every day the receptionist made her quota of calls but sales did not improve. Her work is an example of​ ____________.

efficiency but not effectiveness

​Darlene's roofing crew finished the roof in record​ time, only to discover they had reroofed the wrong house. We could say this crew was

efficient but not effective

In addition to what comes in the​ paycheck, total compensation includes​ ____________

employee benefits such as health​ insurance, paid​ holidays, sick and vacation​ time, and retirement programs

John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this​ reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in​ ________.

employee satisfaction

One disadvantage of the functional structure is​ (are) _______________.

employees in one functional area become unaware of what employees in other functional areas are doing

The intent of the federal employment laws is to​ ____________.

ensure equal access to employment opportunities

Michael gives his sales team time every week to walk through the​ competitor's stores and look for any new changes. This is a form of​ __________.

environmental scanning

Wilma's new employee was not working out as well as she had hoped so she decided to pair her with a more experienced employee. Then she sent her to training. Then she spent time coaching her. Wilma is engaging in​ ___________.

escalation of commitment

A​ manager's ________ depends on their own​ morality, values,​ personality, and experiences.

ethical behavior

When Ross is sensitive to the culturally based holidays of his​ employees, he is focused on his​ employees' ________.

ethnicity

One problem with the simple structure is​ ______________.

everything depends on one person

McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in​ Australia, Israel, and other countries around the world. McElroy is engaged in​ _______.

exporting

The term​ ___________ refers to​ factors, forces,​ situations, and events outside the organization that affect its performance.

external environment

One of the biggest mistakes managers make today is​ ___________.

failing to adapt to the changing world

​Ginger, the CEO of​ Match-Schtick Toys, distributes small toys to hospitalized children every Christmas. In doing​ so, she is performing the managerial role of​ _______________.

figurehead

Coca-Cola used its profits from U.S. operations to purchase and upgrade a soft drink bottling facility in​ Turkey, a practice known as​ ______________.

financial globalization

​A(n) __________ means lower organizational levels can set goals and develop plans more readily.

flat hierarchy

Because it wants its policies and practices to be consistent throughout the entire​ organization, regardless of the country where it​ operates, major decisions at AllWear Inc. are made at its headquarters in​ Brussels, Belgium, and are distributed to every facility through its intranet. Because of​ this, we can say with certainty that AllWear is​ a(n) ____________.

global corporation

Larimer Mfg. has placed all the die cast machines in one​ area, the machining centers into a different​ area, and the finished goods in a warehouse room. Larimer is using​ ______________ departmentalization.

functional

Marvin is generating a report of his employees that​ shows, in addition to their​ names, their education level and other special​ skills, their current​ position, and their tenure in his company. Marvin is​ ____________.

generating a human resource inventory

One purpose of a formal plan is to​ _____________.

get the organization from where it is to where it wants to be

Blackstone Motors buys switches from an electronics company in Taiwan. Workers in Taiwan are threatening to​ unionize, which will likely mean a strike that would disrupt​ Blackstone's supply of switches. This situation would be a part of the​ _______________ component of the environment.

global

The idea that individuals tend to arrive at the same conclusion in group decision making is called​ __________.

groupthink

​Tyler, the​ supervisor, appointed himself leader of a​ problem-solving team. Early in the​ process, he made his opinion known and criticized the few ideas that came from the team members. It became clear he would entertain no other suggestions so the members gave up and voted in his favor. What happened here is known as​ ______________.

groupthink

The purpose of goals is to​ _______________.

guide management decisions and establish performance criteria.

An organic organization will​ _____________.

have narrow spans on control

A mechanistic organization will​ _____________.

have​ rules, regulations, and formal standards in place

The excitement that​ Antonio, a​ big-picture person, felt when he was appointed inventory control manager waned soon after accepting the position. He expected he would be responsible for determining the appropriate​ quantity-in-stock for each of his​ firm's items and managing inventory costs.​ Instead, his job was data entrylong dash—all ​day, every day. His performance suffered because​ ___________.

he was mismatched for the job

A​ manager's job focuses on​

helping others accomplish their work goals

Nan is a data entry person in a medical billing office.​ Nan's firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of​ Jan's firm is​ _____________.

high in attention to detail

American heroes tend to be​ loners, like John Wayne characters or​ Superman, because America is​ ___________.

high in individualism

Big data involves​ ____________.

high​ volume, high​ velocity, and/or high variety

One significant difference between traditional goal setting and management by objective is​ __________.

in the MBO​ process, goals are set jointly with the person responsible for achieving it

One of the outcomes of good management is​ _____________.

increased customer loyalty

Although sales have fallen​ off, Wood​ Products, a maker of indoor​ trim, continues to produce a certain design of trim at the same level as when sales were higher. This is an example of​ _____________.

ineffectiveness

Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of​ ______________.

inefficiency

As a new manager at Colonial​ Bread, Vince was appalled that the methods currently in use are those put in place by the founder more than half a century ago. Gently Vince suggested to the current​ CEO, son of the​ founder, that​ ______________ was needed to meet the competition and win back customers.

innovation

Sam Walton was equally comfortable speaking to the least educated of his customers and his board of directors. All who met him believed he was their new best friend. Sam understood the importance of​ ____________ skills.

interpersonal

Paul has worked in personal sales for most of his adult life. He has developed a sense of how to persuade his prospects to purchase his product. Paul is using his​ ___________.

intuition

One major flaw with rational decision making​ is______________.

it assumes all possible alternatives and consequences are known

Charlie's business advisor urged him to set goals for his second year of business. So Charlie wrote​ "To continue doing what I​ love." The business advisor told him this was not a​ well-written goal because​ __________.

it is written in terms of actions rather than outcomes.

Groups are generally less efficient than an individual when making decisions because​ ___________.

it takes more time for a group to allow members to contribute their ideas and opinions

After observing a current employee performing her​ work, Nanette recorded the essential tasks in a document that would be used to recruit and select others to perform the same work. Nanette created a​ ___________.

job description

In the movie 9 to 5​, Maria Delgado worked mornings and her​ sister, who came in a few minutes before Maria​ left, worked the same position in the afternoons. This type of flexible work arrangement is known as​ _____________.

job sharing

When General Motors and Toyota created NUMA to build cars in​ California, they formed a​ _________.

joint venture

Floyd has called a meeting of his subordinates to introduce a new product and the new piece rate pay system that will allow them to earn bonuses for maintaining high quality and low waste rates. Floyd is engaged in the​ ____________ function.

leading

Before the landmark civil rights laws in the​ 1960s, it was illegal for individuals of one race to drink from the same water fountain as those of another​ race, so businesses provided two water fountains in their stores and​ factories, clearly labeled to indicate who could drink from each. This practice was​ __________.

legal but unethical

Affirmative action programs are intended to​ ______________.

level the playing field by reducing unfair employment practices

​Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a​ _________ arrangement.

licensing

A manager using design thinking would​ ___________.

look at the situation carefully to make sure​ he/she understands it fully before creating the problem statement

If a​ country's culture emphasized relationships​ (whom you​ know) rather than accomplishments​ (what you have​ done), we would say this culture had a​ _____________.

low performance orientation

In the United​ States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens​ because, according to Geert​ Hofstede, the American culture displays​ ____________.

low power distance

Events such as​ _______________ can be disruptive to global supply chains.

major typhoons

In addition to making sure that individuals with disabilities are free from workplace​ discrimination, the Americans with Disabilities act also requires employers to​ __________.

make accommodations that will remove barriers to performance

A successful​ new-hire orientation​ ______________.

makes it less likely that the new employee will resign within the first few weeks of employment

Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area.​ Steve's position is best described as which of the​ following?

management

​________ is the process of getting things​ done, effectively and​ efficiently, with and through other people.

management

A code of ethics will be more effective if​ _____________.

management sets the example and deals with unethical behavior promptly and publicly

In a learning​ organization, _________________.

managers serve as facilitators who support the teams

WayMor produces lawn furniture in​ Bangkok, Thailand, and sells it through retailers in other Asian countries. WayMor is engaging in​ __________.

marketplace globalization

At STU​ Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every​ year, the team with the highest productivity receives a bonus and a jacket for each member. In these​ ways, the corporate culture is perpetuated through​ ___________.

material symbols

Devon is an accountant who is a member of the product development team for the latest version of his​ firm's consumer gadget. It is most likely that Devon works in a​ ___________ structure.

matrix

The senior management team handed down the corporate goals to the business​ units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line​ supervisors, who developed plans with their​ non-managerial employees to meet those goals. This organization has created​ a(n) ____________.

means-ends chain

Walmart advertises itself as the low cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be​ ____________.

mechanistic

​Bailey, a manager of a national​ discount-chain store, reports to​ Carmen, the district manager. Both Bailey and Carmen are​

middle managers

In many​ cases, economic espionage is not necessary because​ _______________.

much of the​ competitor-related information managers need to make crucial strategic decisions is available and accessible to the public

Although​ Beva-Cola maintains bottling facilities on five​ continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider​ Beva-Cola to be​ a(n) _______.

multidomestic corporation

Afton Inc. built a manufacturing facility in Turkey. Afton owns the​ building, equipment, and patents for making the product but decisions are made locally by Turkish managers. This arrangement is known as a​ ______________.

multidomestic foreign subsidiary

All applicants for employment at RST Corp. must pass a typing​ test, including production​ workers, custodians, and forklift operatorslong dash—all positions that have no typing duties. In this​ instance, the typing test is​ ____________.

not valid

The stock trading price of​ Valu-Big Corporation has​ declined; sales are​ down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the​ _________ view of management.

omnipotent

​Smith, founder and CEO of Smith Pieces and​ Parts, values​ order, structure, and organization. We would expect his organization to​ _______________.

operate under extensive rules and regulations and require that decisions go through channels

The cell phone industry produces a steady stream of new gadgets with more​ features, bells, and whistles. To compete successfully in such an​ environment, a company such as Apple would likely have​ a(n) ___________ organizational structure.

organic

A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.

organization

In the absence of a​ plan, ____________________.

organization members have no goals to work toward or standards by which their work will be measured

Among the significant influences on a​ manager's decisions is​ ___________

organizational culture

Edward is trying to decide whether his company should continue to make widgets manually or to automate the process and have machines make the widgets. Edward is engaged in the​ _________ function.

organizing

​"I ​don't understand why Sonja​ [a worker in an African​ nation] is upset. I treat her just like I do my American employees.​" Bill does not understand that his​ ___________ is the problem.

parochialistic attitude

The industry and the methods of production seem to be in a state of constant change. So each time management considers the next​ upgrade, it consults with the employees who will be affected by the proposed changes. This culture is high in​ ______________.

people orientation

Marla is shopping for a copier for her office and is evaluating five models from various companies. The sales person for one of them was very thorough in explaining the features of his model. Marla gave higher scores to this model on her selection criteria even though two other models had the same features.​ Marla's _________ has influenced the ranking of the models.

personal judgment

Edie has received a rush order and is in the process of deciding how to​ re-arrange existing orders to squeeze this one in. Edie is engaged in​ ____________.

planning

​"Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their​ expectations." This is an example of a​ ___________.

policy

Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper​ managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his​ __________ skills.

political

Each time a piece of equipment​ fails, the manager must diagnose the problem and figure out how to fix it. The steps to troubleshoot can be recorded in a document known as a​ _______________.

procedure

Sarah works in the customer service center of a discount retail store. When a customer wants to return an​ item, Sarah knows exactly what to do. Sarah makes​ a(n) _______________ decision.

programmed

In addition to offering connections with​ customers, a social media strategy can​ ________.

promote collaboration among coworkers and experts

Studying management can​ __________.

provide a foundation on which to build management skills and abilities

Entegra publicizes that it wants to provide the highest quality motorcoach in the industry.​ Harvey, a​ first-line supervisor, stresses to his employees the importance of meeting the daily production quota of 3.5 units per day so employees must hurry and sometimes make mistakes. From this we can conclude​ ________________.

quality may be the stated goal but quantity is the real goal

Maria is a very logical person and is facing what she feels is a very important decision. For that​ reason, Maria will be following the model of​ __________ decision making.

rational

​Oscar, an HR professional with a commercial​ bank, is on the campus of a local university to speak with this​ semester's graduates about career opportunities within his bank. Oscar is engaged in​ __________.

recruitment

​Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of​ ________________.

reducing complexity

If Carl wants his organization to become more​ efficient, he should focus on​ _________________.

reducing production costs

Quentin and his team are generating a report that includes a list of the plant and equipment owned by the​ firm, the balances in its financial​ accounts, a skills matrix of its​ employees, and an analysis of news articles written about the firm in the last year.​ Quentin's team is analyzing the​ firm's __________.

resources

To demonstrate a commitment to ethical behavior among both managers and​ employees, a company should​ ______________.

reward ethical​ behavior, particularly when the decision results in a​ less-than-desirable outcome

XYZ wants to be known as a​ drug-free workplace. Each time a​ work-related accident​ occurs, the employee involved is required to submit to a drug test. We can consider this to be a​ __________.

rule

Marla is shopping for a copier. The current one has died and the copy jobs are piling up. Rather than spend weeks meeting with sales people and watching demonstrations to find the ideal​ solution, Marla chose the first one that met her use requirements and budget. Marla has​ _____________.

satisficed

If Terry uses the​ eight-step decision-making​ model, he will​ _____________.

select the alternative with the highest score

Because Landon consistently met his production​ goals, his boss decided to ignore the negative comments from his subordinates and​ co-workers and focus on the fact that Landon always met his goals. This is an example of​ ________.

selective perception

Every​ month, the owner of​ Bob's Auto Sales wants to sell five more cars this year than in the same month last​ year, thereby increasing sales by 60 cars this year. Bob has​ _____________.

set a financial goal

One indicator that training is effective is​ __________

shippable production increases following training on work instructions

American Color intends to move from a small production plant to a larger facility. For this​ move, it will use a​ __________ plan.

single-use

Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is​ ____________.

social media is a good way to connect with customers and to tap into the innovation and talent of the​ firm's employees

Despite​ customers' satisfaction with Styrofoam packaging for its Big​ Mac, many years ago​ McDonald's changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required​ McDonald's to make this change. In this​ way, McDonald's demonstrated​ ____________.

social responsibility

Bowing to pressure from consumer​ groups, McDonald's now offers alternatives to french fries in its​ children's happy meals. This action demonstrates​ McDonald's _________________.

social responsiveness

Customers are pressuring Wood​ Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood​ Products, these issues fall into the​ ___________ component of the environment.

socio/cultural

Hanna is a​ first-line manager of a production area. For​ her, technical skills would mean​ _________.

specialized knowledge of the equipment and processes used in her area

The environment is said to be​ ________ when there are few new​ competitors, little activity from outside​ groups, and minimal technological breakthroughs.

stable

Strategic planning is important because​ ____________________.

strategic plans help managers face uncertainty

The part of the SWOT analysis that examines the activities an organization does well is​ __________.

strengths

Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested​ vacation, a common situation that happens nearly every week during the summer. Maryann is facing​ a(n) ________________ problem.

structured

​Paul's company markets its products in several countries on multiple​ continents, facing a myriad of competitors. He has a pretty good idea of what is happening in his home​ country, but needs information about markets and competitors around the world. He​ doesn't have time to read all the articles printed in every​ country, and​ doesn't speak all the languages anyway. Your suggestion to him is to​ ____________.

subscribe to news services that provide summaries of articles

Despite deep cuts in the​ workforce, Angelo was able to keep his job.​ Still, he felt depressed and​ insecure, not sure when the next round of cuts would come. He seriously thought about looking for another job. Angelo may be suffering from​ __________.

survivor sickness

Business decisions based on communicating openly with various stakeholders to understand their​ requirements, and factoring​ economic, environmental, and social aspects into how they pursue their​ goals, is more like to achieve​ __________.

sustainability

One of many considerations of the new product being developed by GHI Corp. is the packaging. To maintain its image as a company that cares for the​ environment, GHI wants its packaging to be​ effective, inexpensive, safe for the​ planet, and recyclable. GHI is concerned with its​ _________.

sustainability

The idea that a​ manager's ability to affect performance is constrained by external factors represents a​ _______ view of management.

symbolic

​Coca-Cola searches worldwide for its top executives. In this way​ Coca-Cola engages in​ _______.

talent globalization

A​ ________________ is an example of a special type of​ first-line manager.

team leader

SBT​ News, publisher of a regional​ newspaper, once employed two dozen reporters to​ "sniff out" the news for its daily paper. Now there are only three. The paper relies instead on its readers to post news on its website. Management has experienced changes in​ _________ that affect how the business is managed and organized.

technology

A major advantage of creativity is​ _____________.

that it allows the decision maker to identify viable alternatives

A necessary characteristic of an organization is​

that it has goals the people work to achieve

A noticeable difference between the traditional structures and the team structure is​ ___________.

the absence of a clear chain of command in a team structure

The demand for future employees is driven by​ _______________.

the demand for the​ firm's products​ and/or services

The major disadvantage of the divisional structure is​ ______________.

the duplication of functions that increases the​ organization's costs and reduces efficiency

When performing a SWOT​ analysis, _______________.

the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats

An accept error occurs when​ ____________

the firm hires a candidate who performs poorly on the job

Groups become less effective as decision makers when​ ___________.

the group is dominated by a single person

According to​ Glassdoor.com, the CEO of Walmart earns 804 times the median pay of workers in the same​ organization, supporting the idea that​ _____________.

the higher the KSAs and the greater the authority and​ responsibility, the higher the pay

The recession is​ ending, sales are​ increasing, and production quotas are trending up.​ Still, Forest Hill Mfg. is slow to expand its workforce. Management is afraid the good times​ won't last. This is an example of​ ____________.

the impact of the external environment on jobs and employment

When deciding what source to use to locate viable candidates for open​ positions, the HR professional should consider​ ___________.

the local labor​ market, the type or level of the​ position, and the size of the organization

One of the best reasons for allowing groups to make decisions is​ ______________.

the people who are affected by the decision are often the best qualified to make decisions that affect them

A common problem that plagues organization plans is​ _____________.

the plan becomes the desired end of a protracted process rather than a useful tool for creating organization success

Rational​ decision-making works best when​ _______________.

the problem is clear and unambiguous

Non-programmed decisions are made when​ ________

the situation is new and​ non-recurring

One recent innovation in technology that makes processes more efficient is​ ______________.

the use of robotics in the conversion of inputs into outputs

James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is​ _____________.

the workforce

One distinctive characteristic of Gen Z is​ ______________.

their primary means of social interaction is online

The baby boomers are an important generational cohort because​ ________________.

there are so many of them

Programmed decisions are cost effective because​ ____________.

they do not need to be​ re-examined each time the situation arises

Despite the best​ plans, some​ companies' performance suffers​ anyway, generally because​ ________.

the​ environment, including government​ regulations, economic​ challenges, etc., allow mangers fewer alternatives

In an electronic​ meeting, the advantage goes to​ _____________.

those participants who can type quickly and accurately

Uncertainty is​ a(n) _______________.

threat to an​ organization's effectiveness

Brainstorming is best used​ ________________.

to generate many ideas in a brief amount of time

Management by objective is more effective when​ ______________

top management is committed to the process

Barbara oversees the work of four vice presidents of​ finance, human​ resources, engineering, and marketing. Barbara is a​ _______________.

top manager

Despite his claim that he was experienced on this​ machine, Austin's production output was low and his scrap rate was high. Austin needs​ _________.

training to make sure he fully understands how to operate the equipment

During the Great​ Recession, Newmar lost​ sales, as did every other RV manufacturer. It laid off workers and cut production drastically. Newmar was following​ a(n) _________ corporate strategy.

turnaround

Environmental ​________ refers to the degree of change and complexity in the​ organization's environment.

uncertainty

Lori is facing a new dilemma. She must decide whether Joanne or Dawn will be able to move into the vacant office. This kind of thing​ doesn't happen often around here. Lori is facing what kind of​ problem?

unstructured

The Affordable Care Act allowed states to establish a health insurance marketplace so people without insurance could purchase it. State officials had never faced a situation like this before. This was​ a(n) __________.

unstructured problem

If​ Coca-Cola wanted to open a facility on​ Redagustan, a country with little economic​ development, it should​ ___________.

use a more formal and mechanistic structure

If an American company chose to use the Japanese method called​ ringisei, we would expect it to​ ______________.

use large amounts of information to form consensus within the group

Frederick W.​ Taylor's theory of scientific management involves

using scientific methods to define the one best way for a job to be done

Groupthink can be curbed by​ _________.

using the nominal group technique

The​ _______ view is demonstrated by the​ phrase, "the ends justify the​ means."

utilitarian

One significant difference between an electronic meeting and a video conference is​ ___________.

videoconference participants are generally in different locations

Social responsibility​ ________________.

views a business as a moral agent

One rationale for studying management is​ _______________.

we can all benefit from improving the way organizations are managed

As a​ consumer, it is important for you to study management because​ __________.

we expect to experience both efficiency and effectiveness when interacting with organizations

John makes sure his employees follow good housekeeping practices to eliminate safety​ hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions​ manual; Zach does not. In this​ instance, we can say the culture is​ ___________.

weak

Today management emphasizes quantity. Then a customer calls with a serious​ complaint, and tomorrow management changes its emphasis to quality. This company has​ a(n) __________ culture.

weak

A job analysis seeks to determine​ __________________.

what a person must know and be able to do to satisfy the needs of a particular position in a company

When determining decision​ criteria, ____________.

what is not included can be as important as what is included

When​ ________________, a​ 360-degree appraisal is better than the traditional approach to performance evaluation.

work is accomplished in​ self-managed teams

At Vermont Teddy​ Bear, some employees cut the pieces of​ fabric, others sew them​ together, others stuff the​ bears, and others dress them according to the​ customers' specifications. Vermont Teddy Bear uses​ _____________.

work specialization

Which one of the following is most likely to be a creative​ thinker?

​Darla, a​ free-spirit with a 3.9 GPA in electronics engineering who is​ self-motivated and risk tolerant.

Which one of the following would be considered a​ family-friendly practice?

​Ed, a single​ parent, was required by his employer to accept​ part-time hours so he could care for his toddler.

Terrell has noticed fewer customers coming into his accounting firm so he comes to you for advice. After observing how unfriendly​ Terrell's front office staff​ are, you offer him this​ advice: _________

​Let's teach the​ front-office employees to respond more quickly and courteously to your customers.

When taken to the​ extreme, division of labor can lead to​ ______________.

​boredom, fatigue, and increased absenteeism

During times of uncertainty and constant​ change, a​ _____________ plan is better than a​ __________ one.

​directional; specific

Creative thinking requires​ ______________.

​expertise, creative-thinking​ skills, and intrinsic task motivation

Abraham's job requires that he work through others and coordinate their actions to achieve his​ firm's goals. Abraham is​ a(n) ___________.

​first-line manager

At​ UPS, business was strong but profits were​ down, leading managers to look for ways to increase profits from existing operating income. At this​ point, the managers of UPS are at the​ __________ step in the​ decision-making process, which is​ ____________.

​first; identifying the problem

Whereas a job description focuses on the​ ______________, the job specification focuses on the​ ________.

​job; person

Dallas would like to make sure she hires the best candidate to fill the accounts receivable clerk position. If she asks a candidate to create an Excel worksheet using data normally found in a typical​ day's work, she would be using​ a(n) __________.

​performance-simulation test

Henri Fayol identified five functions all managers perform. There were​ ______________.

​planning, organizing,​ commanding, coordinating, and controlling

Isabella has discovered that as she rises through the ranks of her​ organization, she spends more time​ ___________ and less time​ _____________.

​planning; supervising

Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable.​ Malinda's concern falls into the​ ______________ component.

​political/legal

Lawrence is considering a move of his light industrial firm to a site outside of town that is zoned for agricultural use. Before he can begin to​ build, the site will have to be rezoned. Lawrence is dealing with a factor in the​ ______________ component.

​political/legal

At PQR​ Company, employees know if they work​ unsafely, disciplinary action will swiftly follow. They know illegal drug use is not tolerated and will likely result in termination of employment. All managers follow the same practices in this respect. At​ PQR, the culture has created​ _________.

​predictability, orderliness, and consistency

At AI​ Rubber, the inside sales staff were expected to improve​ on-time deliveries of the product although the production people did not report to the sales people. In this​ case, AI Rubber had delegated​ __________ without​ ______________.

​responsibility; authority


Related study sets

Criminology Chapter 1 Test, Criminology: A sociological understanding Chapter 5, Criminology Exam 1, Sociology Criminology 362 test1, Criminology Exam 1, Sociology 3600-Criminology Test 1, Sociology Criminology Exam 1, Sociology 362 Criminology TEST...

View Set

MBC105 Chapter 8: Understanding Medicaid Exam

View Set

Anatomy chapter 1 & 2 Test Based on Quizzes

View Set