Organizational behavior
Most categorical thinking occurs without our awareness
True
One problem with stereotyping is that traits assigned to a particular social category accurately describes every person identified with that group
True
Our emotions influence what we recognize or screen out. (T/F)
True
Self-serving bias is the tendency to take credit for success and blame others or the situation for our mistakes
True
Someone who believes that their successful completion of a project is due to their skill and Hardwork is make a internal attribution
True
Tacit knowledge is mainly learning through observation and experience
True
The only way to know whether an employee has less something is if there is a relatively permanent change in the employee's behavior
True
The following are the three selves of self concept except
Self control
Self evaluation is the evaluation oneself through the following except
Self efficiency
The extent to which a person defends and protects his/her positive self concepts is called
Self enhancement
If Frank takes the credit for his success and blames the company processes and colleagues for his shortcomings it describes which of these errors
Self-serving bias
The process of assigning traits to people based on their membership in a social category refers to
Stereotyping
Emotional labor refers to
The effort planning and control needed to express organizational desired emotions during interpersonal transactions
Relationship management is
The highest level of emotional intelligence
Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity. This ability probably means that your boss has
The highest level of emotional intelligence
A persons social identity is a complex combination of his or her membership in many groups
True
The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refer to
Values
Which of the following statements about emotions is false
We continuously experience an emotion for days or weeks at a time
Which of the following is an example of selective attention
You notice that two employees are arguing in the company's quiet library
Aptitudes, skills, and competencies all fall under which of the following concepts
ability
Which organizational behavior perspective discusses inputs outputs and feedback
open systems
While it is very difficult to prevent the activation of stereotypes we can minimize the application of stereotypic information
True
Anger, fear, joy, and sadness represent:
C. Type of emotions
Is the mostly unconscious process of organizing people and objects into Preconceived categories that are stored in our long term memory
Categorical thinking
Is the extent to which we value our duty to groups to which we belong and group harmony
Collectivism
Which big five personality dimension is most valued for predicting job performances
Conscientiousness
The ability to perceive and express emotions assimilate emotion in thought, understand and reason with emotion and regulate emotion in oneself and others is called
Emotional intelligence
After working weeks on a difficult proposal for a client jack learns that the client has excepted the proposal and will award the contract to Jack's firm upon hearing this from His boss Jack yelps Yahoo and automatically thrust his fisted hand in the air this action is most likely example of
Emotions directly influencing behavior
Tacit knowledge is best learn through formal class instruction
False
Which of the following countries generally has high achievement orientation values
Japan
Social awareness is the ...... level of .....
Lowest , emotional intelligence
The followings are the types of economy discussed in class except
Macro economy
Which if these factors directly influences an employee's results and behavior
Motivation and role perception
The highest level of emotional intelligence is
None of the above
Which of these refers to the process of receiving information about and making sense of the world around us
Perception
Are the key drivers in the knowledge based economy
Performance and competitiveness of firms
Our likelihood of noticing a person or object depends on its:
e. all of the above
Social awareness self management and relationship management are three elements of
emotional intelligence
In the field of organizational behavior, organizations are described as:
groups of people who work interdependently towards some purpose
Organizational behavior knowledge
helps us understand, predict, and influence the behaviors of others in organizational settings
Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems. Which of the following personality characteristics is best suited to employees working in these jobs
high agreeableness