Organizational Behavior Ch. 1

The job of a guest relations executive at a hotel is a kind of service job.

TRUE

The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals.

TRUE

One major study area of social psychology is change, how to implement it, and how to reduce barriers to its acceptance.

TRUE

Organizational behavior applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively.

TRUE

Entomology is the study of societies to learn about human beings and their activities.

FALSE Anthropology

Organizations which continually improve the quality of their products and maintain their flexibility tend to be more successful than others in the market.

TRUE

Psychology seeks to measure, explain, and sometimes change the behavior of humans and other animals.

TRUE

Organizational behavior cannot offer reasonably accurate explanations of human behavior or make valid predictions.

FALSE

In the current competitive workplace, technical skills are the only skills that managers require to be successful.

FALSE In today's competitive and demanding workplace, managers cannot succeed on their technical skills alone. They also need to have good people skills.

A degree in architecture will provide a student with human skills required for a job.

FALSE The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills .

The discretionary behavior that is not part of an employee's formal job requirements, and that contributes to the psychological and social environment of the workplace, is called cohesive behavior.

FALSE called citizenship behavior

Human beings are simple in nature and thus, simple, universal principles explain all kinds of organizational behavior.

FALSE human beings are complex

During globalization, managers find it increasingly easy to balance the interests of their organization with their responsibilities to the communities in which they operate.

FALSE managers face difficult tasks

Psychology contributes to the study of organizational behavior at the macro level whereas anthropology contributes at the micro level.

FALSE micro level

While sociology focuses on the individual, psychology studies people in relation to their social environment or culture.

FALSE psychology focuses on the individual and sociology studies people in relation to their social environment or culture

Workforce diversity refers to how organizations are becoming more homogeneous in terms of gender, race, and ethnicity.

FALSE there are becoming more diverse

Evidence-based management complements systematic study by basing managerial decisions on the best available scientific evidence.

TRUE

Group functioning refers to the quantity and quality of a group's work output.

TRUE

A way for managers to respond to the problem of unethical behavior is to provide in-house advisors who can be contacted anonymously.

TRUE

An organization is a consciously coordinated social unit composed of two or more people.

TRUE