Organizational Management Chapter 7

persona

a professional role that involves acting out potentially artificial feelings as part of a job

flow

a state of consciousness in which a person is totally absorbed in an activity

affective events theory

a theory that explores how events on the job cause different kinds of people to feel different emotions

stressors

events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response

role conflict

facing contradictory demands at work

sabbaticals

paid time off from a normal work routine

type A personalities

people who display high levels of speed/impatience, job involvement, and hard-driving competitiveness

information overload

information processing demands that exceed the supply or capaicty of time avalialbe for such processing

cognitive dissonance

A term that refers to a mismatch among emotions, attitudes, beliefs, and behavior

genuine acting

behavior requiring an individual to display emotions aligned with their own; less emotional acting required

deep acting

behavior requiring an individual to pretend they experience emotions they don't geel

surface acting

behavior requiring individuals to exhibit physical signs, such as smiles, that reflect emotions they don't feel

affect-driven behavior

behavior that occurs when emotions trigger you to respond in a particular way

emotion

feeling that occurs quickly and profoundly in response to an event that is desired or undesired

self awareness

first building block of EI; this exists when you are able to accurately perceive, evaluate, and display appropriate emotions

make expectations clear

first way to reduce stress; workers who have clear expectations of their jobs experience less stress than those whose jobs are ill defined

relationship management

fourth building block of EI; this exists when you are able to help others manage their own emotions and truly establish supportive relationships with others

general adaptation syndrome

hans selye's hypothesis that stress plays a general role in disease by exhausting the body's immune system

role overload

having insufficient time and resources to complete one's job

emotional intelligence

how people can understand each other more completely by becoming more aware of their own and others behaviors

employee assistance programs

often offered to workers as an adjunct to a company-provided health care plan

burnout

ongoing negative emotional state resulting from dissatisfaction

type B personalities

people who tend to be calmer, and tend to think through situations as opposed to reacting emotionally

alarm phase

when an outside stressor jolts an individual, insisting that something must be done (fight or flight)

self management

second building block of EI; this exists when you are able to direct your emotions in a positive way when needed

give employees autonomy

second way to reduce stress; one of the most stressful things that individuals deal with is a lack of control over their environment

distress

stress that led to diseae

eustress

stress that was enjoyable or healing

amygdala

the area of the limbic system that controls fear type responses

stress

the body's reaction to a change that requires a physical, mental, or emotional adjustment or response

time management

the development of tools or techniques that help to make us more productive when we work

emotional labor

the regulation of feelings and expressions for organizational purposes

social awareness

third building block of EI; this exists when you are able to understand how others feel

create fair work environments

third way to reduce stres; stress is reduced if employees feel a greater sense of status and self-esteem due to a greater sense of trust within the organization

role ambiguity

vagueness in relation to our job responsibilities

resistance phase

when the body begins to relseease cortisol and draws on fats and sugars tofind a way to adjust to the demands of stress

exhaustion phase

when the body has depleted its stores of sugars and fats, and the prolonged release of cortisol has caused the stressor to significantly weaken the individual

work family conflict

when the demands from one's work and family are negatively affecting one another

corporate athlete

working at optimal physical, emotional, and mental levels

telecommuting

working remotely such as from home or from a coffee shop for some portion of the week