Organizational Management Chapter 7
persona
a professional role that involves acting out potentially artificial feelings as part of a job
flow
a state of consciousness in which a person is totally absorbed in an activity
affective events theory
a theory that explores how events on the job cause different kinds of people to feel different emotions
stressors
events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response
role conflict
facing contradictory demands at work
sabbaticals
paid time off from a normal work routine
type A personalities
people who display high levels of speed/impatience, job involvement, and hard-driving competitiveness
information overload
information processing demands that exceed the supply or capaicty of time avalialbe for such processing
cognitive dissonance
A term that refers to a mismatch among emotions, attitudes, beliefs, and behavior
genuine acting
behavior requiring an individual to display emotions aligned with their own; less emotional acting required
deep acting
behavior requiring an individual to pretend they experience emotions they don't geel
surface acting
behavior requiring individuals to exhibit physical signs, such as smiles, that reflect emotions they don't feel
affect-driven behavior
behavior that occurs when emotions trigger you to respond in a particular way
emotion
feeling that occurs quickly and profoundly in response to an event that is desired or undesired
self awareness
first building block of EI; this exists when you are able to accurately perceive, evaluate, and display appropriate emotions
make expectations clear
first way to reduce stress; workers who have clear expectations of their jobs experience less stress than those whose jobs are ill defined
relationship management
fourth building block of EI; this exists when you are able to help others manage their own emotions and truly establish supportive relationships with others
general adaptation syndrome
hans selye's hypothesis that stress plays a general role in disease by exhausting the body's immune system
role overload
having insufficient time and resources to complete one's job
emotional intelligence
how people can understand each other more completely by becoming more aware of their own and others behaviors
employee assistance programs
often offered to workers as an adjunct to a company-provided health care plan
burnout
ongoing negative emotional state resulting from dissatisfaction
type B personalities
people who tend to be calmer, and tend to think through situations as opposed to reacting emotionally
alarm phase
when an outside stressor jolts an individual, insisting that something must be done (fight or flight)
self management
second building block of EI; this exists when you are able to direct your emotions in a positive way when needed
give employees autonomy
second way to reduce stress; one of the most stressful things that individuals deal with is a lack of control over their environment
distress
stress that led to diseae
eustress
stress that was enjoyable or healing
amygdala
the area of the limbic system that controls fear type responses
stress
the body's reaction to a change that requires a physical, mental, or emotional adjustment or response
time management
the development of tools or techniques that help to make us more productive when we work
emotional labor
the regulation of feelings and expressions for organizational purposes
social awareness
third building block of EI; this exists when you are able to understand how others feel
create fair work environments
third way to reduce stres; stress is reduced if employees feel a greater sense of status and self-esteem due to a greater sense of trust within the organization
role ambiguity
vagueness in relation to our job responsibilities
resistance phase
when the body begins to relseease cortisol and draws on fats and sugars tofind a way to adjust to the demands of stress
exhaustion phase
when the body has depleted its stores of sugars and fats, and the prolonged release of cortisol has caused the stressor to significantly weaken the individual
work family conflict
when the demands from one's work and family are negatively affecting one another
corporate athlete
working at optimal physical, emotional, and mental levels
telecommuting
working remotely such as from home or from a coffee shop for some portion of the week