P2U1 Unit Exam - Milady Standard Esthetics: Fundamentals (Chapters 2, 3, 4, 18, 21) - Flashcards only

French bikini waxing removes all of the hair on the genital area, front and back. True False

False

Full-service salons are typically slow-paced establishments. True False

False

Galvanic electrolysis is considered permanent hair reduction. True False

False

Hair becomes easier to remove after it grays. False True

False

Hard wax is thinner than soft wax. True False

False

Hard wax requires fabric strips for removal. True False

False

High heels are the best type of shoes to wear in the salon. True False

False

If a client asks about a product and you do not know the answer, you should lie or guess at the answer. True False

False

If a client becomes too upset to handle the situation maturely and asks to speak to a manager, it means that you have failed at your job. True False

False

If a salon manager tells you that they are not hiring, but will hold your resume on file in case a position opens, you should consider the effort a waste of your time. True False

False

If you are not computer literate or do not have access to a computer, a handwritten resume is an acceptable alternative. False True

False

If you have long hair and work as an esthetician, you should cut your hair down to a manageable length. True False

False

If you know a person well, you will always understand exactly what they need. False True

False

If, during your first few days of work, your manager does not tell you when to expect your first evaluation, you should assume that the salon does not evaluate its staff members. True False

False

In general, when answering true or false questions, long statements are more likely to be false than short statements. False True

False

It is a good idea to recline when you study. True False

False

It is more important for the shoes you wear at work to be stylish than comfortable. False True

False

It is safe to reuse wax on different clients because heating it kills all microorganisms, rendering it sterile. True False

False

Lack of concern and responsiveness and acting overly critical are examples of sensitivity. True False

False

Laser and photo light forms of hair removal are commonly performed in salons and spas. True False

False

Life skills are unimportant if you have good technical skills. True False

False

Light hair responds better to laser treatments than coarse, dark hair. True False

False

Managing stress is relatively easy for most people. False True

False

Materials such as before-and-after photos showcasing your work should be included in your resume. False True

False

Modern consumers know very little about treatment options and expect only basic answers to their questions. True False

False

No strip is used with soft wax. True False

False

Once you create your mission statement, you should keep it locked away in a secure place. True False

False

One recommended strategy for dealing with habitually late clients is to schedule them for the first appointment of the day. False True

False

Open-toed shoes are always appropriate for work. True False

False

Open-toed shoes are an appropriate choice for the salon. False True

False

Part of the manager's job is to resolve petty issues between employees. True False

False

Pointed-tip tweezers are best for general tweezing. True False

False

Reacting impulsively instead of thinking thoughtfully will help you to maintain control of your emotions. False True

False

Salon and spa managers are only concerned about your technical skills. True False

False

Salons generally encourage estheticians to wear heavy perfume. False True

False

Sugaring is a new method of hair removal that just became popular in the last five years. True False

False

The IRS considers tips to be non-taxable. False True

False

The only way to communicate is with words. True False

False

The recommended time between waxing appointments is 8 to 10 weeks. True False

False

The standard straight commission rate is typically about 15 to 30 percent, depending on a variety of factors. True False

False

The term procrastination refers to an unhealthy compulsion to do things perfectly. True False

False

Threading is mainly used for the legs and arms. False True

False

Threading is recommended for removing vellus hair. True False

False

Two hairs cannot occupy the same follicle. True False

False

Waxing is recommended for removing hair from the edges of male clients' ears. False True

False

When removing soft wax, you should pull straight up on the strip. True False

False

When staff members work cooperatively, it creates a stressful environment. False True

False

When studying, you should study the entire chapter at once. True False

False

When using hard wax, it is best to have the pull tab end in an area where there is hair underneath. False True

False

When you prioritize, you make a list of tasks in order of easiest to most difficult. True False

False

When you refrain from criticism, you take the low road. True False

False

You are not likely to be asked to perform any services at an interview. True False

False

You should engage in as many extracurricular activities as possible every day. False True

False

You should keep your mission statement locked away in a safe place. True False

False

You should never add information to the intake form after the consultation has begun. False True

False

You should never double-dip a waxing spatula under any circumstances. True False

False

You should not spend any more time with clients with special needs than you would with any other client. False True

False

You should only expect to be asked to fill out an employment application if you have not submitted a resume. True False

False

You should take on every task and responsibility offered to you, regardless of your current commitments. False True

False

You should try not to ask questions during an interview. True False

False

You should wear broken-in and comfortable clothing to work. True False

False

Your definition of success is determined by your employer. False True

False

Your learning ends when you finish school. True False

False

Your resume should be generic and appropriate for any industry. False True

False

What should you do when performing wax treatments? instruct clients to exfoliate when they get home use soft wax on the skin under the arms if it is very sensitive do a small patch test of the wax product to be used apply wax over a mole to remove any protruding hairs

do a small patch test of the wax product to be used

What is NOT one of the ingredients of a healthy, well-developed attitude? emotional instability diplomacy confidentiality receptivity

emotional instability

Where can you usually find a written statement of a salon's policies and procedures? employee handbook cover letter client questionnaire employee evaluation form

employee handbook

What is the science of designing the workplace, its equipment, and tools to make specific body movements more comfortable, efficient, and safe? dynamics ergonomics posturepedics flexonomics

ergonomics

What typically causes people to create conflict? overconfidence feelings of insecurity lack of education immaturity

feelings of insecurity

How long should you press your finger to the waxed area immediately after removing the wax? 15 seconds 30 seconds 20 seconds five seconds

five seconds

What should you do when sitting? lift your heels up off the floor keep your back straight cross your legs at the ankles bend forward from the waist

keep your back straight

French bikini waxing leaves a small patch of hair on the front pubis area. True False

True

Generally, a clean and natural approach to applying makeup for work is best. True False

True

Goals are created over time and are not inborn characteristics. False True

True

Good manners are the hallmark of all professional interactions. True False

True

Good posture conveys an image of confidence. True False

True

Hair and skin are good barometers of an individual's state of health. True False

True

Hair grows faster in a warm climate. True False

True

How you carry yourself can prevent fatigue and other physical problems. True False

True

How you get along with others in the workplace reflects your professional image. True False

True

If you are at odds with a coworker, you may want to ask a more experienced practitioner for advice. True False

True

If you find studying overwhelming, you should try breaking studying into manageable tasks. True False

True

It is best to study one section of a chapter at a time instead of the entire chapter at once. True False

True

It is considered proper professional etiquette to send a handwritten thank-you note after an information interview. False True

True

It is illegal for an interviewer to ask you about your marital status. True False

True

It is important to take good care of yourself in the days and weeks before an exam. True False

True

It is normal for hives and redness to appear after waxing a client's back. False True

True

Keeping track of where your money goes is the first step in financial planning. False True

True

Life skills are tools and guidelines that prepare you for living as a mature adult in a complicated world. True False

True

Maintaining important obligations such as car loans and mortgage payments will help you establish good credit. False True

True

Many prospective employers will ask you to perform a facial. True False

True

Moderate amounts of sebaceous oil are necessary for healthy skin and hair. False True

True

Networking is the umbrella term for methods of increasing contacts and relationships to further one's career. True False

True

Not disclosing personal information of a client is the responsibility of the esthetician as well as an example of discretion and confidentiality. True False

True

Obtaining appropriate state licensure or certification is the first step toward credibility. True False

True

One part of getting a good job is showcasing your best qualities to prospective employers. False True

True

Punctuality is important in the esthetics industry. True False

True

Reactions or sensitivities to cosmetic products are commonplace. True False

True

Real beauty begins with, and stays grounded in, health. True False

True

Rules and regulations are important and help us navigate many situations. True False

True

Salons commonly ask clients to sign and date an intake form at each visit. True False

True

Shaving is the main method of depilation. True False

True

Small independently owned skin care clinics and day spas typically afford the owner the ability to be more flexible in dealings with employees. False True

True

Soft wax can be applied more quickly than hard wax. True False

True

Soft wax should be applied in the direction of the hair growth. False True

True

Spot bleeding after waxing is normal. False True

True

Steering clear of the gossip mill is an important part of maintaining professionalism in the salon. True False

True

Strong professional relationships are based on trust. False True

True

Studying together with others can help you become more comfortable with the material. True False

True

Sugaring paste can be used over and over on the same client until the hair left in the product interferes with the process. False True

True

Taking care of yourself is important to your success as an esthetician. True False

True

The ability to understand people is especially important in esthetics. True False

True

The consent form is a legal document that is kept in the client's chart. True False

True

The matrix is where cell mitosis happens. False True

True

The multiple-choice answer "all of the above" is often, but not always, the correct answer. False True

True

The recommended time between waxing appointments is 4 to 6 weeks. True False

True

The term game plan refers to the conscious act of planning your life. True False

True

Threading is more sanitary than waxing. False True

True

Threading is more sanitary than waxing. True False

True

To be successful, you must be motivated to achieve your goals. True False

True

Trade shows and educational seminars offer networking opportunities. True False

True

Well-developed life skills will help you to manage your personal and professional life in a meaningful and productive manner. False True

True

When a client arrives late, but you have time to take her without jeopardizing other clients' appointments, you should let her know why you are taking her despite her tardiness. False True

True

When a client comes in unexpectedly due to a scheduling mix-up, you should assume the blame for the error if doing so makes the client happy. False True

True

When a client is dissatisfied and you cannot change what she is unhappy about, you must honestly and tactfully explain why you cannot make a change. True False

True

When a conflict arises, you should be assertive but not overbearing. True False

True

When a conflict arises, you should count to 10 and think before you speak. True False

True

When answering multiple-choice questions, you should choose the best answer, not just any answer that could conceivably be true. True False

True

When preparing for an interview, you should create a natural glow with your makeup. True False

True

When preparing your schedule, you should plan to make dates with friends and family members. False True

True

When standing, you should lift your upper body so that your chest is out and up. False True

True

When worn tastefully, makeup can help promote your professional image. True False

True

When you experience setbacks, you should view them as opportunities for growth. False True

True

When you follow your own advice and practice good skin care, clients will develop confidence in your ability to do the same for them. True False

True

When you go to a salon for an information interview, you should be prepared. True False

True

When you take your temperature, you evaluate your own mood. False True

True

With sugaring, hair can be removed in the direction of growth. True False

True

You must be licensed to be hired as an esthetician. True False

True

You must have a solid understanding of how long each treatment you offer will take in order to manage your time effectively. False True

True

You need both talent and passion to be successful over the course of your career. True False

True

You should always be yourself when greeting new clients. True False

True

You should always introduce yourself when meeting a new client. True False

True

You should analyze all aspects of compensation when making important decisions about employment. False True

True

You should enter your identifying information on your test before you start answering questions. True False

True

You should immediately put your hand over the waxed area after removing hard wax from the client's skin. False True

True

You should not challenge a manager's authority unless there is a legitimate reason to do so. True False

True

You should not wax over a mole. True False

True

You should reserve trendier looks such as heavily made-up eyes and black nail polish for after business hours. True False

True

You should study when you feel most energetic. True False

True

You should take the time to find out as much as possible about a salon's history and philosophy before you seek employment there. True False

True

You should use a new product or treatment several times before administering it to a paying customer. True False

True

You should use before and after photos to demonstrate the results of a product or treatment. True False

True

Your attitude is not typically taken into consideration when your performance as an employee is evaluated. False True

True

Your behavior, including your manners and your judgment, is an example of values and goals. True False

True

Your makeup should accentuate your best features. True False

True

Your personal mission statement is generally no more than a few sentences. True False

True

What question should you ask clients about their lifestyle during the consultation? What is your Fitzpatrick type? How is your relationship with your spouse? Are you a generally happy person? What do you do for a living?

What do you do for a living?

When should you make amends at work? When your manager disciplines you. When you are wrong. When a coworker is unhappy with you. You never need to make amends at work.

When you are wrong.

During what phase of hair growth should hair be removed for the MOST effective for long-term hair reduction? anagen latent catagen telogen

anagen

What is NOT an example of a recent treatment or product use that is a contraindication for waxing? hydroquinone topical cortisone cosmetic surgery antihistamine

antihistamine

What is the first thing you should do when a conflict arises with a dissatisfied client? apologize for the client's displeasure summon the salon manager try to change what the client is unhappy with give the client an opportunity to vent

apologize for the client's displeasure

What should you do at the end of a waxing service? use hot water and a towel to remove residual wax from the client's skin apply a cold compress with baking soda mixed in water to sensitive skin apply a cooling alcohol rub to the waxed area to soothe the skin use scissors to remove any residual hairs

apply a cold compress with baking soda mixed in water to sensitive skin

What should you do before applying wax to the client's leg if the skin is dry and flaky? apply a tiny amount of lotion soak the leg with warm water apply a heavy layer of powder clean the area with a mild astringent cleanser and leave it wet

apply a tiny amount of lotion

What is the most important thing for estheticians to remember about tips? a.estheticians are never allowed to accept tips b.the IRS considers tips additional income c.tips over 20 percent are considered illegal d.you must share half of your tips with your employer

b.the IRS considers tips additional income

What can defective body postures cause? a.emotional problems b.physical problems c.psychological problems d.wardrobe problems

b.physical problems

What is the way you act in the workplace called? a.professional behavior b.professional conduct c.personal professionalism d.business behavior

b.professional conduct

What is a good tip for maintaining good standing posture? a.slouch forward because that is comfortable b.pull your abdomen in so that it is flat c.let your shoulders scrunch so your body is loose d.let your neck dip forward so it doesn't get tight

b.pull your abdomen in so that it is flat

What is depilation? a.first stage of hair growth b.removing hair at skin level c.removing hairs from the follicle d.final stage of hair growth

b.removing hair at skin level

What should you EXCLUDE from your resume? a.career goals b.salary requirements c.employment history d.professional qualifications

b.salary requirements

What is the method of sugaring in which the product is applied with the hair growth (as with soft wax) and removed against the hair growth? a.opposition method b.spatula method c.hand method d.application method

b.spatula method

What is the most important aspect of time management for estheticians? a.showing up to work on time b.staying on time with treatments c.leaving work on time d.scheduling appointments tightly

b.staying on time with treatments

What is an important part of maintaining professionalism in the salon? a.discussing the details of your personal life around clients b.steering clear of the gossip mill c.showing respect only to those with more authority than you d.sharing clients' confidential information with coworkers

b.steering clear of the gossip mill

What is the third stage of hair growth? a.catagen b.telogen c.latent d.anagen

b.telogen

What is a game plan? a.allotting time so tasks can be completed b.the conscious act of planning your life c.a projection of future earnings d.imagining yourself in positive future circumstances

b.the conscious act of planning your life

What term refers to a high-frequency AC current that produces heat and destroys the follicle? a.photoepilation b.thermolysis c.trichology d.galvanic electrolysis

b.thermolysis

What can happen if an esthetician's fingernails are too long? a.they can distract clients b.they can scratch the client's skin c.they can make it difficult to handle instruments d.they can take up too much time for maintenance

b.they can scratch the client's skin

How many stages of hair growth are there? a.two b.three c.four d.five

b.three

What is the term for the scientific study of hair and its diseases? a.hypertrichosis b.trichology c.thermolysis d.epilation

b.trichology

What is the epilation method of using small metal tongs to pull hair out by the root one at a time? a.waxing b.tweezing c.threading d.sugaring

b.tweezing

What is an example of a negative nonverbal cue? a.using hand gestures for emphasis b.using hand gestures to scold c.using a pleasant tone of voice d.nodding when you listen

b.using hand gestures to scold

When should you start keeping careful track of what you are spending, if you have not already done so? a.when you reach age 21 b.when you start earning a salary c.when you reach age 25 d.when you've had a job for a year

b.when you start earning a salary

What is attitude? a.your way of telling people not to give you any trouble b.your outlook on life, based on your beliefs c.your mood at work based on how the day is going d.the inner drive that compels you to do something

b.your outlook on life, based on your beliefs

What should you do to maintain good standing posture? scrunch your shoulders balance your neck directly above your shoulders arch your back keep your knees locked

balance your neck directly above your shoulders

What should you do when a conflict arises? stay close to the situation until the matter is settled be assertive without being overbearing criticize the person with whom you are in conflict speak immediately

be assertive without being overbearing

What should you do during an employee evaluation? take charge of the meeting refrain from asking questions evaluate your supervisor be respectful toward your supervisor

be respectful toward your supervisor

What is procrastinating? a.being tactful in your dealings with others b.the inner strength that begins with trusting your own abilities c.putting off to tomorrow what you can do today d.an unhealthy compulsion to do things perfectly

c.putting off to tomorrow what you can do today

What kind of document is a consent form? a.personal IOU b.transaction receipt c.legal document d.datebook record

c.legal document

What should you do while the examiner gives verbal directions on test day? a.focus solely on the written directions b.start scanning through the test c.listen carefully to the examiner d.take a few deep breaths and try to clear your mind

c.listen carefully to the examiner

What should you do when you are wrong? a.cover up your mistake b.leave your job c.make amends d.punish yourself endlessly

c.make amends

What type of spa may exist in a hospital setting, laser center, or independent medical practice such as a cosmetic surgery or dermatology office? a.destination spa b.full-service spa c.medical spa d.wellness spa

c.medical spa

When is it appropriate to wear exposed undergarments at work? a.night shifts b.special occasions c.never d.when you wear sexy outfits

c.never

What is ergonomically correct posture? a.one that makes a person seem taller b.one that makes a person seem more attractive c.one that is healthy for the spine d.one that helps a person gain financial advantage

c.one that is healthy for the spine

What test questions should you answer first? a.longest ones b.ones that are hardest for you c.ones you are surest about d.shortest ones

c.ones you are surest about

What should you eliminate when answering multiple-choice questions? a.answers marked "all of the above" b.answers marked "C" c.options known to be incorrect d.options you don't understand

c.options known to be incorrect

What is the general term for hair-reduction methods using lasers and intense pulsed light (IPL)? a.laser thermolysis b.intense pulsed thermolysis c.photoepilation d.photographic depilation

c.photoepilation

When does the body naturally switch from producing vellus hairs to terminal hairs? a.infancy b.toddlerhood c.puberty d.adulthood

c.puberty

What is a method for gauging the amount of sales and targeting production levels? a.appraisal b.inventory c.quota d.tally

c.quota

What should you do first when taking tests that contain long paragraphs of reading followed by several questions? a.read the answers first b.read the paragraphs first c.read the questions first d.pick an answer before you read

c.read the questions first

Listening to the client, and then repeating, in your own words, what you think the client is telling you is known as _______ listening. a.repetitive b.reactive c.reflective d.reactionary

c.reflective

In terms of conflicts, what does "taking the high road" mean? a.avoiding someone you dislike b.going above someone's head by complaining to a supervisor c.refraining from criticism d.using big words so people can't tell you're criticizing them

c.refraining from criticism

What is epilation? a.first stage of hair growth b.removing hair at skin level c.removing hairs from the follicles d.final stage of hair growth

c.removing hairs from the follicles

What type of spa is considered an amenity spa? a.medical spa b.wellness center c.resort or hotel spa d.destination spa

c.resort or hotel spa

What is an amenity spa that provides guests with a variety of spa services such as skin care, massage, and hair and nail services? a.day spa b.destination spa c.resort spa d.wellness spa

c.resort spa

What type of information should you incorporate in your resume? a.hobbies b.elementary school achievements c.sales abilities d.cleaning experience

c.sales abilities

What should you do when you encounter difficult questions on a test? a.ignore them because you will never figure out the answers b.blindly guess at the answers c.save them for last d.skip ahead to the next question then come right back and try again

c.save them for last

Arianna enters the State Board Exam room and selects a seat. As she waits for the exam to begin, she remembers one general tip that the instructor provided. She indicated that when taking written exams, it is always wise to: a.answer questions in order, no matter what. b.answer difficult questions first. c.scan the entire test before you start. d.never change an answer after your first response.

c.scan the entire test before you start.

What term refers to the parameters of what products and treatments you can offer? a.boundaries of practice b.parameters of practice c.scope of practice d.terms of practice

c.scope of practice

What is a temporary method of hair removal that is a daily ritual for most men and women, and that can also irritate the skin? a.tweezing b.waxing c.shaving d.electrolysis

c.shaving

What are the two types of goals? a.personal and professional b.realistic and idealistic c.short-term and long-term d.educational and job-related

c.short-term and long-term

What is the best position for studying? a.laying down on the floor b.reclining c.sitting upright d.laying down on the couch

c.sitting upright

What is an example of a factor that commonly and significantly affects how much an esthetician is paid? a.brand of products the esthetician uses b.age of the clientele c.size of the salon d.age of the esthetician

c.size of the salon

What type of tweezers are best for general tweezing? a.plastic b.disposable c.slant-tipped d.pointed tip

c.slant-tipped

What is an example of a positive nonverbal cue? a.frown b.scowl c.smile d.stare

c.smile

What type of wax product has a lower melting point and comes in tins or plastic containers? a.neutral wax b.medium wax c.soft wax d.hard wax

c.soft wax

As an esthetician, what is one of the two body positions in which you will spend a lot of time? a.laying down b.leaning against a wall c.standing on your feet d.sitting on the floor

c.standing on your feet

How should you keep your back when standing? a.leaning forward b.leaning backward c.straight d.any comfortable position

c.straight

What is true of envisioning where you want to be in your career five years from now? a.doing so is self-indulgent b.doing so is depressing c.doing so is intimidating d.doing so is practical

d.doing so is practical

What can help you achieve balance? a.smoking b.drinking excessively c.taking drugs d.eating a nutritious diet

d.eating a nutritious diet

What is considered the only true method of permanent hair removal? a.tweezing b.waxing c.threading d.electrolysis

d.electrolysis

What is an aspect of good standing posture? a.scrunching the shoulders b.relaxing the abdomen c.keeping the knees locked d.elongating the neck

d.elongating the neck

What is one positive effect of achieving balance? a.makes you feel superior to others b.allows you to completely eliminate stress from your life c.guarantees financial success d.enables you to make the right choices for yourself

d.enables you to make the right choices for yourself

What should you AVOID when a conflict arises? a.being assertive without being overbearing b.taking the high road c.helping others meet their goals d.engaging in a no-win argument

d.engaging in a no-win argument

What is the purpose of a mission statement? a.projects how much money an institution or individual will make b.stipulates polices for things like accounting and record-keeping c.explains the parameters of what products can be sold in the salon d.establishes the values an institution or individual lives by

d.establishes the values an institution or individual lives by

Your interactions with whom are affected by your professional image? a.only your clients b.only your coworkers c.only your managers d.everyone in the salon

d.everyone in the salon

What is anagen? a.second stage of hair growth b.fourth stage of hair growth c.third stage of hair growth d.first stage of hair growth

d.first stage of hair growth

If you are compensated using a _______, you can expect to be paid a certain amount that has been agreed upon per week. a.hourly rate b.commission basis c.combination salary and commission basis d.flat rate

d.flat rate

What is the swelling at the base of the follicle that provides the hair with nourishment? a.hair papilla b.hair root c.hair shaft d.hair bulb

d.hair bulb

What helps you to avoid conflicts? a.refraining from communicating b.working competitively with others c.trying to manipulate others d.having a strong work ethic

d.having a strong work ethic

In what does real beauty begin and stay grounded? a.symmetrical facial features b.long hair c.a pleasing personality d.health

d.health

In addition to promoting healthy self-esteem, good life skills have what effect? a.guarantee financial success b.eliminate all workplace stress c.guarantee you are happy every day d.help you achieve your personal best

d.help you achieve your personal best

What is the consideration you exercise by choosing your words carefully? a.confidentiality b.neutrality c.reflective listening d.sensitivity

d.sensitivity

What medical condition is NOT a contraindication for waxing treatments? a.diabetes b.AIDS c.circulatory disorder d.sinus headache

d.sinus headache

Why should you plan your study schedule? a.to make more time for leisure activities that you enjoy b.because you never know when you will take the licensing exam c.because you should only study for one hour every day d.so you are not cramming the night before the test

d.so you are not cramming the night before the test

What is communication? a.speaking clearly and loudly enough for others to hear b.writing clearly enough so you can be understood c.making people think the way that you think d.successfully sharing information between people

d.successfully sharing information between people

What should you do when applying makeup for work? a.take a high-contrast approach b.apply cosmetics heavily c.wear a variety of fashionable colors d.take a clean, natural approach

d.take a clean, natural approach

What is the final hair-growth phase? a.depilation b.epilation c.anagen d.telogen

d.telogen

What will your clients assume if they see that you look great? a.that you are overly concerned with your own appearance b.that you get all of your beauty products and services free c.that you will be judgmental of the way your clients look d.that you can make them look great too

d.that you can make them look great too

What is your professional image? a.a photograph you use in advertising b.the way your work station looks c.the way you act when your supervisor is watching you d.the impression you project

d.the impression you project

What term describes those abilities, such as sales training or administrative skills, that were mastered at other jobs and can be applied to a new position? a.acquired b.learned c.specialized d.transferable

d.transferable

What personal characteristics show that you have a good work ethic? carefree and self-centered critical and disrespectful trustworthy and hardworking competitive and detached

trustworthy and hardworking

When should the client intake form be mentioned to the client? after the appointment when the client schedules the appointment when the client comes in for the appointment during the appointment

when the client schedules the appointment

What is an appropriate size for a wax strip for the underarm area? 1-1/2" x 5" 1-1/2" x 3" 3" x 8" 1/2" x 1"

1-1/2" x 5"

What is the SHORTEST length that you should trim hair before waxing? 3/4 inch 1/2 inch 1 inch 1/4 inch

1/2 inch

Generally, if clients are more than _______ minutes late, they should be asked to reschedule. 20 15 30 10

15

How long does it take to melt soft wax if the wax holder is about a quarter to half full? 45 minutes 15 minutes 10 minutes 30 minutes

15 minutes

How long do body waxing procedures usually take? 30 to 60 minutes 10 to 20 minutes 15 to 30 minutes 45 to 75 minutes

30 to 60 minutes

At what angle should you hold the spatula when applying soft wax? 75 degrees 60 degrees 45 degrees 15 degrees

45 degrees

How long does it take to perform most facials? 120 minutes 60 minutes 30 minutes 90 minutes

60 minutes

Estheticians with long hair should let it hang down onto the shoulder. True False

False

What type of bikini waxing involves the removal of hair outside the normal bikini line? Brazilian French American Australian

American

What is NOT one of the golden rules of human relations? Think twice before impulsively reacting to a situation. Bear down and work harder when you are overwhelmed. Make amends when you are wrong. Learn to forgive yourself and others.

Bear down and work harder when you are overwhelmed.

Why should you be attentive with all clients to learn what they want? In order to sell products to them. Because all clients are different. In order to earn generous tips. Because all clients want the same things.

Because all clients are different.

Exposed undergarments are always appropriate for the workplace. True False

False

A consultation only needs to be performed on the client's initial visit to the salon. False True

False

A job interview is a scheduled meeting with the sole purpose of gathering knowledge about a salon. True False

False

A resort or destination spa is not recommended for estheticians who like to work with a constantly changing clientele. True False

False

A way to maintain boundaries is to remember that an esthetician is also a counselor. True False

False

All follicles contain hair. True False

False

An independently owned skin care clinic or day spa is owned by individuals who pay a certain fee to use the company name, and it is part of a larger organization or chain of salons. True False

False

As an esthetician, you should never admit when you are wrong. True False

False

As an esthetician, you should only look for role models in the field of esthetics. True False

False

As an esthetician, you work one-on-one with clients and never as part of a team. False True

False

As an esthetician, your education ends when you obtain your license. True False

False

As long as you maintain a professional image, you will never have difficulties with clients or coworkers. True False

False

Being critical and vague in dealing with others is an example of diplomacy. True False

False

Being sensitive means you have to let people take advantage of you. False True

False

Blond hair is usually coarse and difficult to remove. True False

False

Client consultations are only necessary when aggressive treatments are requested. True False

False

Clients assume you can make them look good even if you do not make the effort to look good yourself. True False

False

Clients must always sign a consent form before the consultation. True False

False

Communication skills do not require an understanding of people's needs and desires. True False

False

During an employee evaluation, you should try to keep all of your answers to a simple yes or no. True False

False

Estheticians are not commonly asked to perform any type of administrative duties. True False

False

What is the final step of the 10-step consultation process? Recommend treatment options. Counsel the client on the maintenance process. Assess the client's current goals and objectives. Reiterate everything you and the client have agreed upon.

Reiterate everything you and the client have agreed upon.

What is one of the golden rules of human relations? Communicate from your head. Never ask for help. Show patience. Avoid giving compliments.

Show patience.

A bare midriff is inconsistent with a professional image. True False

True

A plain wedding band is appropriate jewelry for the salon. True False

True

A role model is a person whose behavior and success are worthy of admiration. True False

True

A role model is a person whose behavior and success you would like to emulate. False True

True

A shirt that covers the midriff is an example of appropriate attire in the salon. True False

True

After removing a waxing strip, you should immediately press your hands or fingers over the waxed area. True False

True

Although you may have a list of spas and salons where you would ideally like to work, you should begin your job search by scouting advertised positions. True False

True

An intake form is also known as a client questionnaire. True False

True

As an esthetician, your professional image alerts clients to lifestyle decisions that can affect their beauty and health. True False

True

As our bodies grow, the follicle density we are born with does not change, but as we age it decreases. False True

True

Back waxing generally requires more wax strips due to the hair density. True False

True

Balance is one of the most important factors in promoting and maintaining health. False True

True

Behaving in a professional manner is the first step in making meaningful in-salon communication possible. False True

True

Being interested in other people's feelings, opinions, and ideas is an example of receptivity. True False

True

Coarse dark hair responds well to laser treatments. True False

True

Diplomacy is being tactful with others. True False

True

Displaying self-control and maturity is an example of emotional stability. True False

True

Earning the respect of others helps build your self-esteem. True False

True

Eating a nutritious diet help you achieve balance. True False

True

Employers generally appreciate personnel who are proactive in assuming responsibility for their own success. True False

True

Establishing a good work ethic requires you to be mindful about how you approach each day and how you treat others. True False

True

Even if a client seems to be a good candidate for a procedure, you should let them know that you will conduct a thorough analysis of their skin before making a final determination. False True

True

Even when you do everything in your power to communicate effectively, you will sometimes encounter situations beyond your control. False True

True

Every client must fill out a release form for the hair removal service you are going to provide. True False

True

Follicles extend deep into the dermis. False True

True

For information on continuing education in your field, you should go to a trade association. True False

True

How long does a potential employer usually spend scanning your resume when deciding whether to grant an interview? a.20 seconds b.45 seconds c.90 seconds d.5 seconds

a.20 seconds

What should you use when recommending sun protection products? a.Fitzpatrick scale b.pH scale c.McCarthy scale d.ergonomic scale

a.Fitzpatrick scale

What is NOT an advantage of being an independent contractor? a.You are exempt from payroll taxes b.You have your own business card c.You set your own fees d.You set your own hours

a.You are exempt from payroll taxes

What do your appearance, attitude, and abilities create in the minds of your clients and associates? a.a mental picture b.a desire to become your friend c.personal jealousy d.a strong opinion

a.a mental picture

In order to pass the license exam, what kind of studier should you be? a.active b.casual c.intense d.passive

a.active

What is the first stage of hair growth, during which new hair is produced? a.anagen b.catagen c.depilation d.epilation

a.anagen

What should you anticipate feeling as you prepare to take the licensing exam? a.anxiety b.depression c.elation d.anger

a.anxiety

According to the golden rules of human relations, what should you do when you feel overwhelmed? a.ask for help b.quit your job c.relieve stress by acting out in anger d.spend less time with people

a.ask for help

What should you do if something is not clear during a written exam? a.ask the examiner questions b.assume you will figure it out eventually c.move on to other questions since you are not allowed to speak d.ask the nearest student if he or she can help clarify the situation

a.ask the examiner questions

Because each client is different, you should be _______ with all clients. a.attentive b.talkative c.opinionated d.excited

a.attentive

What is the modification you make when emotions are interfering with work called? a.attitude adjustment b.attitude correction c.emotional adjustment d.emotional correction

a.attitude adjustment

What should you use to demonstrate the results of a product or treatment? a.before and after photos b.step-by-step photos c.other clients d.live models

a.before and after photos

Conduct refers to how you _______ in the workplace. a.behave b.feel c.think d.plan

a.behave

What helps you trust your judgment and uphold your own values? a.believing in yourself b.believing you are right c.winning arguments d.financial success

a.believing in yourself

What is the method of electrolysis that combines elements of galvanic electrolysis and thermolysis, sending a current through a fine needle or probe? a.blend b.combination c.mix d.merge

a.blend

What is the business structure that may represent the least expensive way of owning your own business, if your state allows this option? a.booth rental b.independent clinic c.medical spa d.wellness center

a.booth rental

What are the limits you set on sharing personal information in the workplace called? a.boundaries b.personal limits c.personal shells d.walls

a.boundaries

How can one correct the problem of infected follicles or ingrown hairs from shaving? a.changing the direction of shaving b.using daily waxing, not daily shaving c.switching from an electric razor to a straight razor d.shaving after a hot shower so steam opens the pores

a.changing the direction of shaving

What is the percentage-based method of compensation that is directly related to the employee's performance? a.commission b.quota c.resume d.salary

a.commission

What are you doing when you use specific words in your resume that you think people reading the document will relate to? a.considering your audience b.pandering c.sugar-coating your words d.talking down to people

a.considering your audience

What is the guidance offered by supervisors to help you improve your job performance called? a.constructive criticism b.constructive observation c.observational criticism d.professional coaching

a.constructive criticism

What is the best way to ensure that you will be able to answer complex questions about techniques and treatments from increasingly educated consumers? a.continuing your education b.reading beauty magazines c."talking shop" with coworkers d.watching TV shows about beauty

a.continuing your education

What should you listen carefully for in class? a.cues and clues about what questions could be expected on the test b.hints about ways to "beat" the test by giving particular answers c.instructions about what class material is not worth studying d.tips for getting "sneak peeks" at the test so you will do better

a.cues and clues about what questions could be expected on the test

What is the term for a substance, usually a caustic alkali preparation, that is used for temporarily removing superfluous hair by dissolving it at the skin level? a.depilatory b.pilosebaceous c.telogen d.vellus

a.depilatory

When you are tactful in your dealings with others, what are you practicing? a.diplomacy b.sensitivity c.receptivity d.confidentiality

a.diplomacy

When should you schedule appointments with a client who is habitually late? a.end of the day b.mid-morning c.beginning of the day d.early afternoon

a.end of the day

Who in the salon should you treat with respect? a.everyone b.only clients c.only coworkers d.only managers

a.everyone

What is the term for a salon or spa that is owned by an individual (or individuals) paying a certain fee to use the company name, and is part of a larger chain or organization? a.franchise b.independent c.linked d.networked

a.franchise

What anchors the hair to the skin cells and is part of the hair located at the bottom of the follicle below the surface of the skin? a.hair root b.hair shaft c.hair papilla d.hair bulb

a.hair root

What type of wax product is available in blocks, discs, pellets, or beads, and is considered a no-strip wax? a.hard wax b.soft wax c.medium wax d.neutral wax

a.hard wax

What condition might cause hair growth on the forehead or nose? a.hypertrichosis b.barbae folliculitis c.Polycystic Ovarian Syndrome d.hirsutism

a.hypertrichosis

What should every new client fill out before receiving services? a.intake form b.beauty quiz c.color chart d.product survey

a.intake form

What is true of goal-setting? a.it helps you decide what you want out of life b.it is not practical because you can never achieve all your goals c.it distracts you from what you need to do right now d.it makes you dissatisfied with your current situation

a.it helps you decide what you want out of life

What is the term for the hair on a fetus? a.lanugo b.vitiligo c.anagen d.catagen

a.lanugo

What is an example of a grammatical clue? a.last word of the stem is "an" b.first word of each answer is "an" c.question contains an adjective d.question contains a verb

a.last word of the stem is "an"

How do you get a gold star in human relations? a.listen more than you talk b.talk more than you listen c.listen more than you think d.talk more than you think

a.listen more than you talk

What does ergonomics strive to do to workplace equipment? a.make it safer to use b.make it less expensive to purchase c.make it less difficult to maintain d.make it easier to keep clean

a.make it safer to use

What information should appear first on your resume? a.name and contact information b.employment history c.career goals d.summary of professional qualifications

a.name and contact information

Good communication skills are critical to doing what career-related task with colleagues? a.networking b.socializing c.gossiping d.arguing

a.networking

What sort of policy regarding fragrances for staff members is found in many salons? a.no-fragrance policy b.floral fragrances only c.only fragrances the salon owner likes are permitted d.spicy fragrances only

a.no-fragrance policy

What should you organize for easy review when studying? a.notes b.lecture transcripts c.articles d.textbook

a.notes

What is the first step to establishing credibility as an esthetician? a.obtaining the appropriate state license or certificate b.attending an accredited program or school c.getting your first job as an esthetician d.achieving one year of continuous employment as an esthetician

a.obtaining the appropriate state license or certificate

How many pages should your resume ideally have? a.one b.two c.three d.four

a.one

What is the daily maintenance of cleanliness and healthfulness called? a.personal hygiene b.personal tidiness c.professional hygiene d.professional tidiness

a.personal hygiene

To avoid breaches of confidentiality, where should you perform consultations? a.private area b.open salon area c.public place d.outside the salon

a.private area

What is the first step of the 10-step client consultation process? a.review b.analyze c.show and tell d.maintenance

a.review

We are happy, calm, and confident when we feel a.secure b.superior c.sexy d.successful

a.secure

As an esthetician, how should you wear your hair if it is long? a.swept up and off the shoulders b.flowing over your shoulders c.in a long braid down your back d.you should not have long hair if you are an esthetician

a.swept up and off the shoulders

Arianna prepares to take the State Board Exam by practicing good study habits and time management skills. This illustrates that she is a(n) _____ student. a.test-wise b.anxious c.prepared d.traditional

a.test-wise

In addition to artistic and technical skills, what must you master to thrive in the field of esthetics? a.the art of communication b.multiple languages c.medical science d.cosmetic chemistry

a.the art of communication

What is true of the socks or hosiery you wear to work? a.they should be free of runs and harmonize with your attire b.they should always be black c.they should make your legs look as sexy as possible d.whatever you wear is fine

a.they should be free of runs and harmonize with your attire

One exercise session can generate up to how many hours of the relaxation response? a.two b.six c.ten d.twenty

a.two

What is the term for very fine, soft, downy hair? a.vellus hair b.lanugo hair c.anagen hair d.catagen hair

a.vellus hair

Uniforms should NOT be a.very loose fitting b.fresh c.clean d.comfortable

a.very loose fitting

What type of spa is focused on maintaining optimal health and may combine alternative health-care products with traditional practices? a.wellness spa b.medical spa c.destination spa d.day spa

a.wellness spa

What is the definition of teamwork? a.working collaboratively to maintain productivity and reduce stress b."passing the buck" so your superiors do most of the work c.avoiding difficult tasks because you know someone else will do them d.leaving your station frequently to help others even when you are busy

a.working collaboratively to maintain productivity and reduce stress

What should you use to measure your sense of achievement? a.your definition of success b.how much money you make c.how others define success d.what kind of car you drive

a.your definition of success

What should your makeup do? draw attention to your eyes accentuate your best features accentuate all of your features draw attention to the center of your face

accentuate your best features

What is NOT one of the strategies associated with deductive reasoning? watch for key words or terms watch for grammatical clues eliminate options known to be incorrect always read any long paragraphs of reading before reading the questions that follow

always read any long paragraphs of reading before reading the questions that follow

What is NOT one of the three main structures of the hair follicle? arrector pili root papilla bulb

arrector pili

When preparing for the practical exam, you should NOT review any notices, materials, or pamphlets you receive arrive late on the day of the exam take advantage of any opportunities for a trial run look to your instructors as resources

arrive late on the day of the exam

What is the acronym you can use to remember the hair growth stage sequence? a.ABC b.ACT c.ART d.ASP

b.ACT

What fiber-like material that does not shed or stretch is used for making wax strips? a.Fallon® b.Pellon® c.Rayon® d.Melon®

b.Pellon®

What is networking? a.the act of successfully sharing information between people b.a method of increasing contacts and building relationships c.paying a fee to use the name of a chain on your salon d.a scheduled meeting whose sole purpose is to gather information

b.a method of increasing contacts and building relationships

What is sugaring? a.hair-dyeing technique b.ancient method of hair removal c.process of making of sugar-based lotions d.process of using sugar to cool the skin

b.ancient method of hair removal

When taking the exam, you should a.try to answer questions without reading them b.answer as many questions as possible c.never ask any questions d.answer the easiest questions last

b.answer as many questions as possible

What should you NOT do when a schedule mix-up occurs? a.assume the blame b.argue with the client c.tell yourself the client is right d.be polite

b.argue with the client

What is the appendage of the hair follicle that, when it contracts, causes goose bumps? a.hair bulb b.arrector pili muscle c.hair papilla d.pilosebaceous unit

b.arrector pili muscle

Where should you go for advice on putting money away for retirement? a.library b.bank c.networking group d.law firm

b.bank

For as long as she can remember, Arianna has wanted to become an esthetician. Having completed all of her coursework at a well-respected beauty school, Arianna is now preparing for the next step in her career development. Arianna visits her career counseling office at school. The office advises her that the first step in the career planning process for Arianna is to: a.schedule an interview. b.become licensed. c.prepare a resume. d.search for a job.

b.become licensed.

When should you enter identifying information, such as your name, on the test? a.at the end of the test when you have free time b.before you begin answering questions c.when you hit a difficult question and need a break d.any time during the test

b.before you begin answering questions

When should you read the written directions on a test? a.after you've finished the test b.before you start the test c.only when you aren't sure of what to do d.any time during the test

b.before you start the test

What is the term for nonverbal communication such as crossing your arms and frowning? a.body communication b.body language c.physical communication d.physical language

b.body language

How are electrolysis procedures performed? a.by placing electrodes on the skin b.by inserting needles into follicles c.by charging soaked sponges with electricity and touching the skin d.by placing clients on a tablet that moves into an electric chamber

b.by inserting needles into follicles

What is another name for an intake form? a.beauty review b.client questionnaire c.receiving form d.services document

b.client questionnaire

What should you do when conflicts arise? a.say the first thing that comes to mind b.count to 10 and think before you speak c.say nothing and hope the conflict will resolve itself d.shout so that you are heard over the voices of other people

b.count to 10 and think before you speak

What is an all-inclusive spa retreat that offers patrons a wide range of health, beauty, and wellness programs such as educational programs, massage, nutrition, and more? a.day spa b.destination spa c.medical spa d.wellness spa

b.destination spa

What should you do when a conflict arises? a.speak immediately b.direct the situation to a higher authority if necessary c.stay in close proximity to the person with whom you are in conflict d.make judgments without getting other opinions

b.direct the situation to a higher authority if necessary

As an esthetician, how much contact with other people will you have during your professional life? a.minimal b.extensive c.zero d.adversarial

b.extensive

What is the method of electrolysis that uses direct current, which causes chemical decomposition of the hair follicle? a.supercharged electrolysis b.galvanic electrolysis c.Tesla high-frequency electrolysis d.direct electrolysis

b.galvanic electrolysis

What helps you decide what you want out of life? a.procrastinating b.goal setting c.time management d.prioritizing

b.goal setting

Demonstrating what engenders goodwill and respect? a.how much more you know than other people b.good manners c.how much better you are at things than other people d.how attractive you are

b.good manners

What is the mass of epidermal cells forming a small tube, or canal? a.hair bulb b.hair follicle c.hair papilla d.hair root

b.hair follicle

What is the method of sugaring in which the product is applied against the hair growth and removed in the direction of the hair growth using a thicker application? a.thick method b.hand method c.spatula method d.opposition method

b.hand method

Which type of lifestyle is a tremendous asset in reaching your goals? a.wild b.healthy c.sedentary d.extremely stressful

b.healthy

What is one tool for writing an effective resume? a.avoiding clichéd phrases b.highlighting personal goals c.using vague language d.avoiding action or power words

b.highlighting personal goals

What are you doing when you mention achievements in your resume? a.being arrogant b.highlighting your accomplishments c.lacking humility d.showing off

b.highlighting your accomplishments

What should you avoid mentioning in your resume? a.educational experience b.hobbies unrelated to business c.skills related to business d.work experience

b.hobbies unrelated to business

What is the term for excessive hair growth where hair does not normally grow? a.hypopigmentation b.hypertrichosis c.epilation d.lanugo

b.hypertrichosis

What is the photoepilation hair-reduction method using flashes of light and different wavelengths? a.electrolysis b.intense pulsed light c.intense wavelength method d.electrotherapy

b.intense pulsed light

Why do many estheticians prefer to use the roll-on wax method? a.there is less risk of burning the client than with other methods b.it can be less messy and more efficient than other methods c.there are fewer sanitary concerns than with other methods d.it causes less client discomfort than other methods

b.it can be less messy and more efficient than other methods

What is true about keeping your personal problems to yourself in the workplace? a.doing so is unnecessary b.it is a professional responsibility c.you should do so unless you are very upset d.being too private alienates co-workers

b.it is a professional responsibility

What is true of self-management? a.it propels you to do something b.it is a well thought-out process for achieving something c.it blocks the creative mind from exploring ideas d.it is not that important

b.it is a well thought-out process for achieving something

What is a specified list of duties and responsibilities that are required of an employee in the performance of his or her job? a.employment listing b.job description c.performance review d.work quota

b.job description

What term refers to the photoepilation hair-reduction treatment in which a laser beam is pulsed on the skin using one wavelength at a time, impairing hair growth? a.laser wavelength treatment b.laser hair removal c.intense wavelength treatment d.intense hair removal

b.laser hair removal

How should you hold your shoulders while standing? a.angled downward toward your non-dominant hand b.level and relaxed c.angled downward toward your dominant hand d.scrunched up

b.level and relaxed

What is the best relationship builder? a.gossip b.listening c.granting personal favors d.talking

b.listening

What is the consultation step in which you discuss topics like home skin care? a.analyze b.maintenance c.show and tell d.suggest

b.maintenance

What effect should your professional image have on clients? a.make them feel more knowledgeable than you b.make them respect you c.cause them to distrust you d.discourage them from returning to the salon

b.make them respect you

Why do many facilities have clients read, update, and sign their release form on every visit? a.client forms are discarded after every visit b.many changes can occur between client visits c.clients rarely patronize the same esthetician twice d.clients rarely patronize the same facility twice

b.many changes can occur between client visits

What is an essential part of any business plan? a.cover page b.mission statement c.company logo d.company slogan

b.mission statement

If you see that a coworker has done something well, what should you do? a.look away because it makes you insecure to see someone else excel b.offer a compliment to your coworker c.distract your coworker so his or her performance gets worse d.try to do something even better so your supervisor notices you

b.offer a compliment to your coworker

What is the average hair growth on the scalp per month? a.one-quarter inch b.one-half inch c.one inch d.two inches

b.one-half inch

What is the percentage range of most gratuities (tips)? a.5 to 10 percent b.10 to 15 percent c.15 to 20 percent d.20 to 25 percent

c.15 to 20 percent

How long after waxing should clients avoid excessive heat (hot tubs, saunas)? a.two to four hours b.10 to 12 hours c.24 to 48 hours d.48 to 72 hours

c.24 to 48 hours

What is an information interview? a.another name for a formal job interview b.any conversation with a reporter or other member of the media c.a scheduled meeting whose sole purpose is to gather information d.an unscheduled visit to a salon about which you hope to learn more

c.a scheduled meeting whose sole purpose is to gather information

What is a resume? a.a list of duties and responsibilities required of a specific employee b.a verbal summary of education and work experience c.a written summary of education and work experience d.a letter written to a salon for the purpose of obtaining an interview

c.a written summary of education and work experience

What is one way to earn clients' trust and loyalty? a.regularly offer free product samples and discounts on services b.share personal secrets with them c.always approach a new client with a smile on your face d.act like every client is your best friend

c.always approach a new client with a smile on your face

What is the stem? a.first word in the answer b.last word in the answer c.basic question or problem d.concept underlying the question

c.basic question or problem

When should the client consultation be done? a.whenever is convenient b.after the service c.before the service d.during the service.

c.before the service

In the workplace, your clothing should be a.sexually provocative b.ultrafashionable c.clean and fresh d.extremely loose

c.clean and fresh

What is the key to ensuring that you understand the needs and desires of the people around you? a.discretion b.visualization c.communication d.judgment

c.communication

What do you ensure by perfecting professional communication with clients? a.a completely stress-free workplace b.big tips c.continued patronage from clients d.regular salary increases

c.continued patronage from clients

What is central to success in esthetics? a.salon location b.competitive pricing c.customer service d.personalized product line

c.customer service

What is one of the basics of personal hygiene? a.using heavy perfumes b.washing your skin only when you feel dirty c.daily bathing or showering d.avoiding breath mints because not everyone likes the smell of them

c.daily bathing or showering

Arianna attends an exam study session offered by one of the instructors at her school. The instructor explains that in taking the exam, _____ can help her to reach logical conclusions by employing logical reasoning. a.grammatical analysis b.inductive dissection c.deductive reasoning d.qualifying inquiry

c.deductive reasoning

What is the most important function of your makeup at work? a.displaying products sold in the salon b.showing off your sense of color c.displaying beautiful, healthy skin d.making you the most attractive esthetician in the salon

c.displaying beautiful, healthy skin

Why should you avoid removing the fine (vellus) hair on areas that are not covered by the larger, coarse terminal hairs? a.tweezing vellus hair is exceptionally painful b.extracting vellus hair damages skin c.doing so can produce new terminal hairs d.vellus hair facilitates circulation

c.doing so can produce new terminal hairs

Why is threading more sanitary than waxing? a.wax is inherently unsanitary b.threads are heated before use c.each thread is discarded after use d.threads are soaked in cleanser

c.each thread is discarded after use

What is an example of a long-term goal? a.read three books about skin care b.learn to perform a new technique c.earn a master's degree d.join a networking group

c.earn a master's degree

Arianna is getting into the swing of things after trying out a few practice State Board Exam questions. When answering multiple choice questions on the exam, Arianna plans to use the process of _____ to help her determine the correct answer. a.qualification b.identification c.elimination d.contextualization

c.elimination

What term refers to the moral principals by which we live and work? a.attitude b.boundaries c.ethics d.teamwork

c.ethics

What is hypertrichosis? a.unusual hair growth on body parts normally bearing only downy hair b.infected inflammation of the hair follicle c.excessive hair growth where hair does not normally grow d.loss of hair from the head or body

c.excessive hair growth where hair does not normally grow

What is an important part of career development? a.accepting that where you are now may be as far as your career goes b.becoming confident that you know everything you need to know c.finding role models whose behavior and success you want to emulate d.realizing that you only learn from yourself, rather than others

c.finding role models whose behavior and success you want to emulate

One of the golden rules of human relations is learning to _______ yourself and others. a.argue with b.criticize c.forgive d.judge

c.forgive

What is a local business that provides a total beauty experience including hair services, makeup artistry, and nail and skin care? a.medical spa b.destination spa c.full-service salon d.wellness center

c.full-service salon

When conflicts arise, what should you do before making a judgment? a.assure yourself you are right b.think of a comeback in case an argument begins c.get another opinion d.you don't need to do anything before making a judgment

c.get another opinion

What is the cone-shaped elevation at the base of the follicle that fits into the bulb? a.hair shaft b.hair root c.hair papilla d.hair knob

c.hair papilla

What is the term for growth of an unusual amount of hair on parts of the body normally bearing only downy hair? a.thermolysis b.hypertrichosis c.hirsutism d.barbae folliculitis

c.hirsutism

What is barbae folliculitis? a.removal of the hair by means of an electric current b.cone-shaped elevation at the base of the follicle c.infected inflammation of the hair follicle d.excessive hair growth where hair does not normally grow

c.infected inflammation of the hair follicle

A role model is someone who a.works at your school b.hires new employees c.is worthy of emulation d.is fun to be around

c.is worthy of emulation

What is true of motivation? a.it is not that important b.it is a well thought-out process for achieving something c.it propels you to do something d.it blocks the creative mind from exploring ideas

c.it propels you to do something

In addition to your technical skills and the way you handle yourself, what will determine your success? a.whether co-workers like the way you look b.whether you get a medical license c.the way you behave toward others d.how much money you spend on clothing and makeup

c.the way you behave toward others

What is true about open-toed shoes? a.they are always appropriate for work b.they are sometimes appropriate for work c.they are never appropriate for work d.they are appropriate for work if they match your outfit

c.they are never appropriate for work

What should you do if you are applying for different positions with distinct requirements? a.avoid jobs your resume doesn't fit, since you must not be qualified b.include everything possible on your resume so it works for every job c.think about writing separate resumes to target different markets d.write a brand-new resume each time you apply for a job

c.think about writing separate resumes to target different markets

What kind of study guides should you use? a.only those provided by your instructor b.only notes taken by other students c.those available from the state or in conjunction with your text d.anything you find online is okay

c.those available from the state or in conjunction with your text

What method of hair removal is also known as banding? a.weaving b.sweetening c.threading d.sugaring

c.threading

When should you use breath mints or mouthwash? a.never b.after meals c.throughout the day as needed d.in the morning before work

c.throughout the day as needed

What is the practice of allotting time for tasks so all tasks can be completed called? a.planning b.scheduling c.time management d.timekeeping

c.time management

How should makeup be worn at work? a.to give you a seductive look b.to make you look sophisticated c.to accentuate your best features d.to give you a glamorous look

c.to accentuate your best features

What should you do to reduce the potential for conflict? a.be critical of others b.only take on tasks that directly benefit you c.use proper etiquette d.avoid communicating directly with others

c.use proper etiquette

Why should you be cautious about accepting employment under independent-contractor status? a.there are not many professional opportunities for independents b.working as an independent contractor is dull and lonely c.you will be responsible for insurance, taxes, and compliance with laws d.you will not make much money as an independent contractor

c.you will be responsible for insurance, taxes, and compliance with laws

What is the main disadvantage of soft wax? does not adhere to hair as well as hard wax can irritate the skin feels cold on the skin is less effective than hard wax for removing stubborn hair

can irritate the skin

What type of approach is generally best when applying makeup? clean and natural dark and imposing colorful and trendy heavy and striking

clean and natural

What is another common term for ethics? business model code of conduct goals professional liabilities

code of conduct

What should you try to do when a situation with a client is beyond your control? save face by whatever means necessary place blame on the client allow the client to control the conversation communicate past the issue

communicate past the issue

What should you AVOID when communicating with your salon manager? getting your facts straight being open and honest complaining about colleagues challenging the manager's authority for a legitimate reason

complaining about colleagues

When people are secure, how do they feel? confident overwhelmed anxious worried

confident

What is an important part of providing client-focused service? casual appearance courteous behavior stoic attitude delayed service

courteous behavior

When studying for your licensing exam, you should NOT review previous tests and quizzes you have taken study vocabulary lists cram the night before the test use any study guides offered by the state board of examination

cram the night before the test

What is an example of an active problem-solving word? create exist forget be

create

What is the outermost layer of the hair shaft? pilosebaceous unit cortex cuticle medulla

cuticle

What should you EXCLUDE from your resume? a.work experience b.educational achievements c.relevant memberships d.salary requirements

d.salary requirements

What is the second stage of hair growth? a.anagen b.telogen c.latent d.catagen

d.catagen

What is the second transition stage of hair growth? a.depilation b.epilation c.anagen d.catagen

d.catagen

During which stage of hair growth is the hair known as club hair? a.anagen phase b.latent phase c.telogen phase d.catagen phase

d.catagen phase

What kind of tip should you expect if the total service ticket is $160? a.$32 to $40 b.$16 to $24 c.$40 to $48 d.$24 to $32

d.$24 to $32

A client should be asked to reschedule if he or she arrives more than how many minute(s) late for an appointment? a.one b.five c.10 d.15

d.15

According to the golden rules of human relations, what does every action bring? a.commendation b.positive results c.negative results d.a reaction

d.a reaction

For what time of the day should you reserve trendier looks such as heavily made-up eyes and black nail polish? a.morning b.afternoon c.evening d.after business hours

d.after business hours

What is NOT one of the primary factors to consider when narrowing a client's treatment options during the 10-step consultation? a.lifestyle b.Fitzpatrick type c.skin conditions d.age

d.age

What does good posture convey? a.a sense of self-importance b.the idea that you are uptight c.the sense that you consider yourself above other people d.an image of confidence

d.an image of confidence

During which step of the 10-step consultation process do you use a magnifying loupe and/or Wood's lamp? a.counseling the client on proper skin care b.reviewing the treatment options c.assessing the client's goals and objectives d.analyzing the client's skin

d.analyzing the client's skin

What should a new client do when visiting you for the first time? a.arrive exactly at the time of the appointment b.arrive a few minutes late because you're probably running behind c.immediately begin receiving the scheduled treatment d.arrive 10 to 15 minutes early to fill out a client intake form

d.arrive 10 to 15 minutes early to fill out a client intake form

If you don't understand something during class, what should you do? a.assume it is probably not important b.make sure it will not be on the test c.assume you will figure it out eventually d.ask questions

d.ask questions

What is the consultation step in which you determine your client's objectives? a.analyze b.review c.lifestyle d.assess

d.assess

When should the client consultation take place? a.when scheduling the client's next appointment b.after the service c.during the service d.before the service

d.before the service

What should you do at the end of your work day? a.leave as soon as you finish working with your last client b.help other estheticians complete their work for the day c.go out for social occasions with your coworkers d.begin organizing for the next day

d.begin organizing for the next day

What is the best way to understand others? a.make assumptions based on their clothing, hair, and makeup b.ask them about their political and religious beliefs c.consider what you know about their socioeconomic background d.begin with a firm understanding of yourself

d.begin with a firm understanding of yourself

If you find studying overwhelming, what should you do? a.go online to purchase answer keys for your tests b.find a way to copy the work of a student who knows the material c.learn only the minimum knowledge required to pass a test d.break studying down into manageable tasks

d.break studying down into manageable tasks

A _______ is the verbal communication with a client to determine desired results from the service you will be performing. a.preliminary agreement b.consent discussion c.sales review d.client consultation

d.client consultation

What is NOT a danger associated with incorrectly performed waxing? a.failure to remove hair b.burns severe enough for blisters c.removal of actual skin d.distorting the growth of vellus hair

d.distorting the growth of vellus hair

What happens when you follow your own advice and practice good skin care? a.you spend your whole paycheck on beauty products b.clients get jealous of how good you look c.clients distrust that your advice will help them achieve similar results d.clients will develop confidence in your ability to help them

d.clients will develop confidence in your ability to help them

What kind of language should you use on your resume? a.very casual b.very formal c.vague d.concise

d.concise

What is the goal of the "maintenance" consultation step? a.discussing products the client uses b.identifying client objectives c.Fitzpatrick typing d.discussing home care

d.discussing home care

How should you react when confronted with bad behavior? a.overreact in order to show how upset you are b.react impulsively so your reaction is honest c.follow the "an eye for an eye" mentality d.respond calmly instead of overreacting

d.respond calmly instead of overreacting

What should you do with tests or quizzes taken as part of your course work? a.assume they contain all the questions on the final exam b.discard them, whether you passed them or not c.forget them if you passed, since you obviously know the material d.review them prior to taking the final exam

d.review them prior to taking the final exam

What should you do if you have difficulty managing money or feel unsure about how to handle certain areas of finance, like planning for retirement? a.ask your parents what to do b.assume everything will work out c.seek advice from your employer d.seek professional advice

d.seek professional advice

When is it appropriate to challenge a manager's authority? a.when a coworker you respect is being disciplined b.when you feel like the manager is giving you a hard time c.when you feel like you could solve problems better than the manager d.in the event of inappropriate behavior on the part of the manager

d.in the event of inappropriate behavior on the part of the manager

Whenever someone seems insensitive, try to remember that at this particular time, that person is feeling a.immature b.obnoxious c.rude d.insecure

d.insecure

What is true of criticism? a.it is the same as motivation b.it is a positive thing you should do every day c.it is the best way to help co-workers get better at their jobs d.it blocks the creative mind from exploring ideas

d.it blocks the creative mind from exploring ideas

What is true of being a good listener? a.it proves you are a gossip b.it is irrelevant to your work life c.it comes naturally to everyone d.it is a personal strength

d.it is a personal strength

What should you do once you are earning a salary? a.buy a new wardrobe to create a strong professional image b.immediately pay off all debts related to your education c.invest in a full set of high-end tools for your esthetics career d.keep careful track of what you are spending

d.keep careful track of what you are spending

For proper sitting posture, what should you do with your feet? a.cross your legs at the ankles b.put all the weight on your heels c.put all the weight on the toes d.keep the soles entirely on the floor

d.keep the soles entirely on the floor

When you have a good professional image, clients become eager to get what from you? a.affection b.approval c.friendship d.knowledge

d.knowledge

What is the term for the unofficial phase of hair growth that follows the telogen stage? a.inactive phase b.dormant phase c.sleepy phase d.latent phase

d.latent phase

In order to grow in your professional life, what should you do? a.assume you do everything right b.hide mistakes so no one notices c.avoid doing anything difficult d.learn from your mistakes

d.learn from your mistakes

What is true of maintaining a sense of humor? a.doing so is unwise because workplaces are very serious b.doing so makes you seem unprofessional c.a sense of humor is irrelevant to happiness and success d.maintaining a sense of humor is an important life skill

d.maintaining a sense of humor is an important life skill

What is the ultimate goal when dealing with an unhappy client? a.making the client pay for today's service and never return b.silencing the client so nobody else hears his or her unhappiness c.avoiding an apology if you think you did nothing wrong d.making the client happy enough to pay and return for future services

d.making the client happy enough to pay and return for future services

When is it appropriate to wear heavy fragrances at work? a.on special occasions like your birthday b.if you are going to a party after work c.sometimes, as long as you don't do it too often d.never

d.never

What type of service is NOT commonly offered at day spas? a.hair removal b.makeup artistry c.massage therapy d.nutrition counseling

d.nutrition counseling

What is NOT a contraindication for waxing procedures? a.varicose veins b.epilepsy c.skin disorders d.oily skin

d.oily skin

Posture, walk, and movements are important elements of what? a.ergonomics b.personal hygiene c.physical appearance d.physical presentation

d.physical presentation

What is the hair unit that contains the hair follicle and appendages: the hair root, bulb, dermal papilla, sebaceous appendage, and arrector pili muscle? a.subsebaceous unit b.dermosebaceous unit c.megasebaceous unit d.pilosebaceous unit

d.pilosebaceous unit

In business and in your personal life, what kind of attitude will gain you more associates, clients, and friends? a.aggressive b.domineering c.gregarious d.pleasing

d.pleasing

By _____ your goals, you will see where you need to focus your attention. a.canceling b.achieving c.following d.plotting

d.plotting

What kind of attitude supports passing the test as a necessary and useful step in the process of achieving your goal of becoming a licensed esthetician? a.aggressive b.casual c.cocky d.positive

d.positive

What is one effective tool for stress management? a.avoiding personal stress b.avoiding workplace stress c.taking long lunches every day d.practicing deep breathing

d.practicing deep breathing

What consultation step involves asking the client about skin care products he or she is currently using? a.review b.assess c.analyze d.preference

d.preference

What good habit do you practice when you make lists of tasks that need to be done, in the order of most-to-least important? a.procrastinating b.time management c.scheduling d.prioritizing

d.prioritizing

What is a method for gauging the amount of sales and targeting production levels? a.tally b.commission c.salary d.quota

d.quota

The instructor provides some other tips as well. For example, in tests that contain long paragraphs of reading followed by several questions, the best strategy is to first _____, which will help you identify the important elements in the paragraph. a.watch for key words in the paragraph b.scan the paragraph and the questions c.read the paragraph d.read the questions

d.read the questions

Listening to the client and then repeating, in your own words, what you think the client is telling you is called _______ listening. a.complementary b.decisive c.repetitive d.reflective

d.reflective

What is the last step of the 10-step client consultation process? a.assess b.preference c.sun exposure d.repeat

d.repeat

What is the most critical step of the 10-step consultation process? a.suggest b.maintenance c.show and tell d.repeat

d.repeat

What method of compensation specifies a certain amount of pay based on either a flat or hourly rate? a.commission b.quota c.resume d.salary

d.salary

What is an example of a short-term goal? a.build a client base large enough that your appointment book remains full b.open your own day spa c.work your way up the ranks to manager of the salon d.trim five minutes off of the time it takes you to complete a facial

d.trim five minutes off of the time it takes you to complete a facial

What option should you consider if time and finances make in-person networking difficult? a.seeking a different career b.waiting for a job to open up at the salon closest to your house c.asking friends to network for you d.using online networking

d.using online networking

Expressing your ideas in a professional manner is _______ important. a.not b.somewhat c.moderately d.very

d.very

What is confidentiality? a.the act of successfully sharing information between people b.what you exercise by not "picking a side" in a conflict c.guidance offered to help improve your job performance d.what you exercise by keeping client information private

d.what you exercise by keeping client information private

What is neutrality? a.the modification made when emotions are interfering with work b.nonverbal communication such as crossing your arms and frowning c.what you respect by avoiding personal conversations at work d.what you exercise by not "picking a side" in a conflict

d.what you exercise by not "picking a side" in a conflict

When should you change answers while reviewing your work at the end of test? a.if you feel nervous that you didn't do well on the test b.if you finish the test early and feel like it was too easy c.whenever you know your answer to a question was a guess d.when there is sufficient reason to change the answer

d.when there is sufficient reason to change the answer

When are you entitled to overtime pay? a.when you come in on your day off b.when you work more hours than scheduled c.only if you are the salon manager d.when you work more than 40 hours

d.when you work more than 40 hours

What is the life skill that includes being trustworthy, reliable, hardworking, respectful, and supportive of others in the workplace? a.job description b.professional attitude c.professional responsibility d.work ethic

d.work ethic

What does it mean to be test-wise? a.you always do well on tests b.you help to prepare tests c.you help to grade tests d.you practice good study habits and time management

d.you practice good study habits and time management

What should you do at an interview? chew gum to keep your breath fresh lean on the interviewer's desk to show your interest in the conversation bring a cup of coffee to keep your energy up frame all of your answers in a positive context

frame all of your answers in a positive context

When communicating with others, you should NOT give compliments only when you feel they are truly deserved try to understand the other person's point of view treat the other person in a way that allows them to maintain their dignity demonstrate your support in difficult times

give compliments only when you feel they are truly deserved

What should you do to protect yourself and your employer from liability issues? only require clients to sign a consent form the first time they visit the salon never administer a patch test if a problem arises, try to cover it up go over any special instructions with clients before beginning the procedure

go over any special instructions with clients before beginning the procedure

What should you use to spread a thin coat of wax on a client's legs? tongue depressor hard plastic spatula single-use wax applicator cuticle pusher

hard plastic spatula

What is NOT a deductive reasoning strategy that can help you determine the correct answer when taking a test? look at similar or related questions ignore the stem and focus on the choices eliminate options known to be incorrect watch for key words when answering essay questions

ignore the stem and focus on the choices

What should you do when taking a written exam? always answer every question in the order that they are presented answer those questions you are sure about last refrain from asking the examiner questions for any reason mark any questions you skip so that you can find them easily later

mark any questions you skip so that you can find them easily later

What is NOT a method of electrolysis? thermolysis blend microcurrent galvanic

microcurrent

What document establishes the values that you live and work by, as well as your future goals? report card mission statement résumé term paper

mission statement

What is NOT part of your physical presentation? walk posture mood movements

mood

When you prioritize, you make a list of tasks in what order? least important to most important easiest to most difficult most difficult to easiest most important to least important

most important to least important

How many pages should your resume ideally have? two one as many as you need to fully explain your education and experience three

one

When answering a multiple-choice question, what does it mean if two of the choices are opposites? both must be wrong both are probably wrong one is probably right and one is probably wrong one must be right and one must be wrong

one is probably right and one is probably wrong

What food should estheticians AVOID during work hours because its odor can linger? onion apple carrot bread

onion

What should you do to help gain control of the test situation? maintain a pessimistic attitude so that you will be surprised if you do well listen attentively during class instead of taking notes pay attention to any tips offered by your instructors cram the night before the test

pay attention to any tips offered by your instructors

What term refers to the daily maintenance of cleanliness and healthfulness through certain sanitary practices? personal hygiene sterilization personal style public health

personal hygiene

What should you NOT do when waxing a client's brows? pluck stray hairs if the client's brows are uneven or too thin use a pencil liner to mark the boundary lines refrain from tweezing male clients' brows unless they request it check the balance, length, width, and arch for the correct brow shape

pluck stray hairs if the client's brows are uneven or too thin

What is NOT a form in which hard waxes are available? pellets blocks disks powders

powders

What helps to enhance your professional image? being cold toward others bragging gossiping practicing confidentiality

practicing confidentiality

What should you do when preparing your resume? exaggerate your experiences and achievements as necessary include hobbies even if they are not directly related to business present your career goals in a nonthreatening manner include contact information for personal references

present your career goals in a nonthreatening manner

What term refers to putting off until tomorrow what you can do today? pondering planning procrastination perfectionism

procrastination

What term refers to the impression projected by an esthetician's outward appearance and conduct in the workplace? technical ability professional image professional experience personal style

professional image

Where should you study? school cafeteria during lunch back of the classroom during class quiet spot in the library on a bus while traveling to or from school

quiet spot in the library

What should you do if your salon does not have a list of performance standards that identify policies on wage increases and advancement protocols? accept that raises and promotions are not available raise these issues yourself consider seeking employment at another salon assume that you will not have an employee evaluation

raise these issues yourself

According to the golden rules of human relations, what does every action bring? reaction inaction verbal response physical response

reaction

What should you do if you are interested in learning more about salon management? read books about promotion and commit yourself to success enroll in science courses to learn about the chemistry of cosmetics allow others to determine when and how you will advance in your career only seek out resources available on the Internet

read books about promotion and commit yourself to success

What should you do when communicating with fellow staffers? pick sides when coworkers argue refrain from seeking help when at odds with a coworker be dishonest if necessary to paint yourself in the best light remain objective

remain objective

What should you do when faced with a no-win argument? remove yourself from the situation deflect by changing the argument to one you can win stay engaged and fight to the finish try to convince the other person that you are right

remove yourself from the situation

Good team players are: responsible highly competitive always outspoken protective of their knowledge

responsible

What is the main method of depilation? threading chemical depilatory shaving tweezing

shaving

What are the two types of goals? personal and professional realistic and idealistic educational and job-related short-term and long-term

short-term and long-term

What do people do when they believe in themselves? stick to what they believe is right question their values mistrust their own judgment act solely in the best interests of others

stick to what they believe is right

What should you do when communicating with fellow staffers? take sides in coworkers' arguments treat those you dislike with respect take comments personally discuss your personal relationships

treat those you dislike with respect

What should you do when faced with a difficult client? avoid eye contact with the client use language that evokes a positive response allow the client to steer the discussion away from the matter at hand refrain from active listening behaviors

use language that evokes a positive response

What is an important part of showing respect for others? discussing your personal life with coworkers pointing out people's flaws using good manners interrupting when others speak

using good manners

What can you do to begin your journey of success right now? build on your weaknesses and forego your strengths cut back on your sleep so you have more time to focus on work incorporate your personal life into your work visualize yourself as a successful esthetician

visualize yourself as a successful esthetician

What should you do to protect yourself and the salon from liability issues? refuse to administer patch tests without a physician's order only take a client history when the client specifically requests it never allow a client to sign the intake form when you have a question, seek out someone more knowledgeable than you

when you have a question, seek out someone more knowledgeable than you

When are you entitled to overtime pay? when you come in on your day off to fill in for a sick co-worker when you work more than 40 hours per week only if you hold an official salon management position anytime you work more hours than you are scheduled for

when you work more than 40 hours per week

What is NOT a topic about which you should expect to be questioned during an interview? your plan for meeting retail sales goals your marital status your retail sales philosophy your ability to be a team player

your marital status

The best way to understand others is to begin with a firm understanding of communication esthetics your family yourself

yourself