Panda Express Job Memorization

HR Representative

Manee Co

Co Owner/CEO Panda Cares

Peggy Cherng

Panda Values

Proactive Respect win/win Growth Great operations Giving

QQPPEC

Quality Quantity Presentation Positioning Equipment Clean as you go

Equipment

Steamtable working, all temps on, No lights out Entrees - 180 degrees C4, M1, C1, R1 - 190 degrees Sauces - 170 degrees

OSA (Operating Service Audit

It is a once every period audit that a mystery guest comes to the store and grades us through Service food Ambiance Cash Handling Passing is %85 Expectation is 95%

Positioning

Food is placed in the middle

Ecosure

A quarterly unannounced visit from our third party Food Safety Inspector and audits the store for its Cleanliness, All Food Temperatures, Employee Habits, and Sanitation 1 high violation = Fail

GEM

A survey where guests can rate the store 5 as the highest and 1 as the lowest in 5 areas through a phone call or the panda website. Friendly staff Food Quality Speed Order Accuracy Value of Meal

Presentation

Align trays and spoons in corner face down

CEO/Owner

Andrew Cherng

Workability

Be capable of always delivering exceptional results with high standards and great attitude.

Panda Vision

Be recognized as the world leader in People Development to become loved by our Guest.

Quantity

Color Code Red Batch #1 Green Batch #2 Yellow batch #1.5 One heaping scoop from the back, portions

Panda Environment

Create a safe and empowering conversational environment for team panda to listen, appreciate and challenge each other in bringing the panda vision alive and in action.

Panda Mission

Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.

Quality

Grade A 0-20 minutes Grade B 21-40 minutes Grade C 41 minutes or more No watery, texture, color, texture and aroma

MUM

Gwen Werede

Panda Way

Healthy lifestyle Continuous learning Developing others Helping Others

Clean as you go

Hover the plate on the pan when scooping

VPO

Royce Chow

RDO

Vipul Shah

5 steps of service

Welcome Sampling Offer Extra Entree Offer Drinks Thank you w/ receipt

Operating Culture

Workability, intensity, integrity

Intensity

be all in for the highest engagement and execution. NOW!

Integrity

be impeccable with our words and action. Be TRUE