Panda Express Job Memorization
HR Representative
Manee Co
Co Owner/CEO Panda Cares
Peggy Cherng
Panda Values
Proactive Respect win/win Growth Great operations Giving
QQPPEC
Quality Quantity Presentation Positioning Equipment Clean as you go
Equipment
Steamtable working, all temps on, No lights out Entrees - 180 degrees C4, M1, C1, R1 - 190 degrees Sauces - 170 degrees
OSA (Operating Service Audit
It is a once every period audit that a mystery guest comes to the store and grades us through Service food Ambiance Cash Handling Passing is %85 Expectation is 95%
Positioning
Food is placed in the middle
Ecosure
A quarterly unannounced visit from our third party Food Safety Inspector and audits the store for its Cleanliness, All Food Temperatures, Employee Habits, and Sanitation 1 high violation = Fail
GEM
A survey where guests can rate the store 5 as the highest and 1 as the lowest in 5 areas through a phone call or the panda website. Friendly staff Food Quality Speed Order Accuracy Value of Meal
Presentation
Align trays and spoons in corner face down
CEO/Owner
Andrew Cherng
Workability
Be capable of always delivering exceptional results with high standards and great attitude.
Panda Vision
Be recognized as the world leader in People Development to become loved by our Guest.
Quantity
Color Code Red Batch #1 Green Batch #2 Yellow batch #1.5 One heaping scoop from the back, portions
Panda Environment
Create a safe and empowering conversational environment for team panda to listen, appreciate and challenge each other in bringing the panda vision alive and in action.
Panda Mission
Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.
Quality
Grade A 0-20 minutes Grade B 21-40 minutes Grade C 41 minutes or more No watery, texture, color, texture and aroma
MUM
Gwen Werede
Panda Way
Healthy lifestyle Continuous learning Developing others Helping Others
Clean as you go
Hover the plate on the pan when scooping
VPO
Royce Chow
RDO
Vipul Shah
5 steps of service
Welcome Sampling Offer Extra Entree Offer Drinks Thank you w/ receipt
Operating Culture
Workability, intensity, integrity
Intensity
be all in for the highest engagement and execution. NOW!
Integrity
be impeccable with our words and action. Be TRUE
