Pharmacy Tech Lesson 6 Quiz

This commercial database trucks both adverse drug reactions and medication errors submitted by participating hospitals

MEDMARX

Which type of reference must pharmacies keep available in case of accidental exposure to medications or spills?

Safety data sheets

Which type of information would you probably consult? Is a physician call to find the most effective new chemotherapy agent?

Primary

When a patient ask who manufactures a specific drug what should a pharmacy technician do?

Provide the information to the patient

You have to caller's first and last names and you know her call is not urgent then she explains that she's calling on the behalf of her elderly father. What should you NOT do at this point.

Tell the caller that you can answer her question.

This describes practice quality standards for handling hazardous drugs to promote patient safety, worker safety, and environmental protection

UPS Chapter <800>

Leah is a pharmacy technician working at Vitamins-R-Us. A customer asks her which vitamin she should take for a cold. What should Leah do?

Advise the customer on vitamins recommended to combat cold.

Which resource is generally considered the most thorough list of drugs and drugs products?

AHFS DI

Marcus works as a pharmacy technician at Washburn's pharmacy which is well known locally fourth excellent customer service customer ask Marcus which vitamin she should take for a cold. What should Marcus do?

Ask the pharmacist to counsel the customer on vitamins at combat Colts

Which is not a reason for pharmacy to follow up with customers who require information?

Catch the pharmacist in an error

Genevieve has fielded a phone call in the pharmacy. She has completed the steps in order and assigned the questions to a category. Which is her next step?

Develop a search strategy

A caller asked about the brand name of mannitol what is the best course of action?

Document to call, find the information and contact her with the answer.

This is a question that a pharmacy technician is permitted to answer

Does Diamox come as tablets?

Why is it helpful to categorize a core question?

It helps determine the kind of resource you are the pharmacist will consult for the answer

Which resource provides the list of FDA approved products

Orange book

When I pharmacist must answer question, a____.

Pharmacy technician may research, evaluate, summarize and write a draft for a pharmacist to evaluate and confirm

You're researching a call about medication's for a patient who is allergic to alcohol. Which do you consult?

Red Book

You answer a call at the pharmacy you take the colors first and last name, her contact information and find out that she's a respiratory therapist. The caller says the question is general. What else do you need to know before going to the next step?

The urgency of the call.

Why are questions about dosage best answered by pharmacist.

They depend on patient specific information, like age and weight

Why does accepting questions from customers require a good interview skills

You need to get information from them in a way that they don't find intrusive or threatening