PL 200- Practice Questions

A company plans to implement AI Builder to add intelligence to several business processes. Each business process uses different sources and produces different outputs. You need to determine which AI Builder model types to use. Which model types should you use? 1. Identify a person's age in a paragraph when written using the pattern twenty years old - A. Entity extraction - B. Text recognition - C. Key phrase 2. Identify items and prices from an invoice - A. Form processing - B. Text recognition - C. Object detection

1. A 2. A

You configure an alert in Power BI. You need to alert users when the value of a tile exceeds a threshold. 1. Where should you configure the Power BI alert so that it triggers the process? - A. Power BI - B. Common Data Service - C. Power Automate - D. Power BI admin portal 2. Who can see alerts configured for Power BI? - A. The person who created the alert - B. The dashboard owner and the person who created the alert - C. Everyone who has access to the dashboard - D. Everyone who has access to the Power BI instance

1. A 2. A

You create a new Power Virtual Agents chatbot for an organization. Testing and production deployment of the chatbot are not complete. You need to ensure that appropriate users can access the chatbot. Which methods should you use? 1. Test the chatbot with unlicensed internal users -A. Use the demo website -B. Share the chatbot to each user individually -C. Share the chatbot to a security group containing all users 2. Allow other licensed internal users to edit the chatbot -A. Share the chatbot to each user individually -B. Share the chatbot to a security group containing all users -C. Deploy the chatbot to Microsoft Teams in your tenant 3. Deploy the chatbot to production for public consumption -A. Embed the chatbot code in an IFrame on your company's public website -B. Deploy the chatbot to Microsoft Teams in your tenant -C. Deploy the chatbot to AppSource

1. A 2. B 3. A

Background -Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General -Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resorts records. Current environment. Marketing -At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQs are out of date. Requirements. General -Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: -a centrally managed communication solution -a customer service solution -a resort portal chat solution -a check-in solution Requirements. Communication -Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance -Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing -To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution -The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to design the FAQ solution to handle unknown responses. Which component should you use? 1. Handle an unknown question from a guest in a conversation -A. Escalate -B. Fallback topic -C. Failure path 2. Redirect a quest with an unknown question to a live staff member -A. Power Apps -B. Power Virtual Agents web application -C. Microsoft Teams -D. Omnichannel for Dynamics 365 Customer Service

1. A 2. D

You are designing a chatbot for a sports outlet. You need to complete the chatbot. Which features should you use? 1. Enable the chatbot to relate to a real-world object or topic in a dialog 2. Define the path and triggers for a chatbot conversation 3. Implement conditional logic to dynamically route a conversation across different paths A. Topics B. Entities C. Variables D. Flows

1. B 2. A 3. C

Background -Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General -Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resorts records. Current environment. Marketing -At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQs are out of date. Requirements. General -Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: -a centrally managed communication solution -a customer service solution -a resort portal chat solution -a check-in solution Requirements. Communication -Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance -Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing -To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution -The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to embed the FAQbot into the communication solution. Which actions should you perform? 1. Add the new FAQ solution to the communication solution for the first time - A. Import an existing app - B. Create a new app - C. Import a new page - D. Import bot 2. Configure the FAQ solution in Microsoft Teams - A. Configure the FAQbot - B. Import a chatbot - C. Create a new chatbot

1. B 2. B

Background -Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General -Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resorts records. Current environment. Marketing -At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQs are out of date. Requirements. General -Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: -a centrally managed communication solution -a customer service solution -a resort portal chat solution -a check-in solution Requirements. Communication -Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance -Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing -To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution -The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay. You need to determine how to design the chat solution to answer those questions. What should you do? 1. Identify and reference the company event a guest mentions - A. Load the response into a variable - B. Use smart matching to load an entity into a topic - C. Load the extracted topic into a variable 2. Identify attributes for snow conditions - A. Create a custom entity - B. Create a new topic - C. Create a new variable - D. Create an escalation

1. C 2. A

You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age group for Identify in the question. Does this meet the goal? A. Yes B. No

A

You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use age for Identify in the question and then add branches for each group that use conditional logic. Does the solution meet the goal? A. Yes B. No

B

You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use multiple choice for Identify in the question and create options that represent of the age groups. Does this meet the goal? A. Yes B. No

B

You are using Power BI to build a dashboard for a company. You must make the dashboard available to a specific set of users, including employees and five external users. The number of employees that require access to the dashboard varies, but usually less than 100.Employees and external users must not be permitted to share the dashboard with other users. You need to share the dashboard with the employees and external users. Which three actions should you perform? A. Create a dynamic distribution list. Add all users to the distribution group and use the list to share the dashboard. B. Sign into the Power BI service. Open the dashboard and select Share. C. Enter the individual email address of internal and external users. D. Sign into Power BI Desktop. Open the dashboard and select Share. E. Clear the Allow recipients to share your dashboard (or report) option. F. Create a distribution group. Add all users to the distribution group and use the list to share the dashboard.

B E F