Planning & Design Certification

Under the terms of most management contracts, the hotel operator _____________ to spend replacement reserve funds

generally needs the property owner's approval

Which of the following might included in a management contract

all of the above

Examples of __________ maintenance include infrared and ultrasonic testing of electrical equipment, vibration analysis of operating machinery, and fluid/metal analysis

predictive

Guestroom maintenance is a form of

preventive maintenance

Which of the following statements about emergency and breakdown maintenance is true

all of the above

Which of the following is a consideration when determine whether to repair or replace a piece of equipment

all the above

Which of the following is an example of computerized facilities management?

all the above

The two primary facility-related operating expenses for a hospitality business are

property operation and maintenance and utilities

A piece of equipment near the end of its expected life is probably not worth repairing unless?

repair will significantly extend the equipment's life

CapEx expenditures for a hotel are paid for by the hotel's

owners

The major elements of the utilities expenditure is

electricity

At most hospitality facilities, heightened capital expenditure activity begins at year

5

What can managers do to curb the negative attributes of a hotel's fleet of vehicles

All of the above

Reese is the facilities manager at a mid-sized hotel. After a weekend emergency breakdown incident at his hotel, he recognized that his department was sorely unprepared for such an event and needed to have in place some emergency fundamentals. Which of the following tactics will help him in the event of a system breakdown in the future?

All of the above are correct

Why is it important to consult staff, guests, local communities, and partnerships in sustainability issues

Input and cooperation from these groups is critical in achieving the economic, environmental, and equity concerns of sustainability

What is a reserve for replacement account?

It is a percentage of revenue set aside for replacement and repair

In the United States, the U.S. Green Building Council has developed a "green" building certification program for new and existing buildings; this program is referred to as

LEED

What includes attention to local codes, health department regulations, emissions and environmental requirements, and ADA mandates.

Legal and regulatory compliance

Which of the following statements regarding a building's initial construction and ongoing maintenance and costs is true?

The more a building costs initially to construct, the more it generally costs to maintain it

A room data card typically includes all of the following components except

a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment

Most of the growth in the hospitality comes as a result of

addition of facilities

All of the following provisions are normally included in a maintenance contract except

automatic renewal

Which of the following expense items is not covered by replacement reserve funds

building expansion

How can the purchasing function be used to minimize waste

by controlling the usage of products to avoid waste

Facilities benchmarking for establishing goals for quality is based on

comparisons

Tasks such as window cleaning, pesticide application, and kitchen duct cleaning are common _________ maintenance services

contract

Why is HVAC and other equipment purchased for hotels sometimes oversized?

designers sometimes deliberately buy oversize equipment to increase their fees

Benchmarking is an approach to improving quality that involves

developing numerical and other standards that allow comparison of a given facility to itself and to other facilities

Hospitality operations that reduce water usage can positively affect their bottom line. Which of the following is a way that a property can effectively manage water use?

directing refrigeration condenser cooling water through laundry cycles

Sustainability embraces not only typical environmental concerns, but __________ as well

economics and equity

A property's largest energy expenditure is typically for

electricity

Which of the following types of maintenance has an immediate revenue effect?

emergency or breakdown maintenance

Budgetary responsibility for the POM and utilities expenditures belongs to which of the following departments

engineering

A form used for all major pieces of equipment to record important maintenance information is called

equipment data card

Maintenance work orders that are issued by the front desk are usually the result of

guest comments or complaints

Functions for which the facilities manager has responsibility include all but which of the following?

housekeeping services

Preventive maintenance instructions for a piece of equipment

identify basic inspection, cleaning, and lubrication procedures

Material safety data sheets (MSDS)

inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials

Which of the following actions can reduce energy load

installing window film

When a hotel purchases energy-efficient equipment, it may receive rebates from

local utility companies, the federal government

A hotel's property operation and maintenance account includes?

maintenance department labor and fringe benefit costs, maintenance supplies and expendables, and contract maintenance costs

Submetering allows energy usage to be _________ specific operations and departments

matched and charged to

An owner who has invested capital for the construction of a hospitality facility expects a return on the investment in the form of

operating profit and real estate appreciation

Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as

routine maintenance

Which of the following series best describes the order of priority a facilities manager should establish when approaching a maintenance or repair task?

safety, legality, service

Maintenance that includes preparing equipment for changes in the seasons is called

scheduled maintenance

Which of the following approaches to dealing with solid waste is the most desirable, since it yields the greatest savings in resources and energy

source reduction

Which of the following is not a CapEx item?

telecommunications trunk line charges

Out of the outcomes of developing a facility with appropriate quality and good budget control is ____ maintenance, renovation, and operation costs

the benefit of predictable

A property's mechanical plans identify

the flow patterns for air and water, control schemes, equipment and system interconnections, and basic operating parameters

Which of the following elements is not a way by which a hospitality facility creates a visible, marketable identity for its products?

the maintenance of back-of-house areas

Compared with high-rise buildings, spread-out low-rise facilities are more likely to incur costs for

transportation equipment to enable staff members to get around the premises

A hotel's capital expenditures, as a percentage of revenue, _____ from year to year

vary widely, but predictably

The largest portion of the maintenance department's POM expenditure is usually

wages and benefits

Which of the following plays a role in determining utility costs?

weather

Which of the following maintenance management forms is commonly used to initiate requests for maintenance services?

work or repair order