Planning & Design Certification
Under the terms of most management contracts, the hotel operator _____________ to spend replacement reserve funds
generally needs the property owner's approval
Which of the following might included in a management contract
all of the above
Examples of __________ maintenance include infrared and ultrasonic testing of electrical equipment, vibration analysis of operating machinery, and fluid/metal analysis
predictive
Guestroom maintenance is a form of
preventive maintenance
Which of the following statements about emergency and breakdown maintenance is true
all of the above
Which of the following is a consideration when determine whether to repair or replace a piece of equipment
all the above
Which of the following is an example of computerized facilities management?
all the above
The two primary facility-related operating expenses for a hospitality business are
property operation and maintenance and utilities
A piece of equipment near the end of its expected life is probably not worth repairing unless?
repair will significantly extend the equipment's life
CapEx expenditures for a hotel are paid for by the hotel's
owners
The major elements of the utilities expenditure is
electricity
At most hospitality facilities, heightened capital expenditure activity begins at year
5
What can managers do to curb the negative attributes of a hotel's fleet of vehicles
All of the above
Reese is the facilities manager at a mid-sized hotel. After a weekend emergency breakdown incident at his hotel, he recognized that his department was sorely unprepared for such an event and needed to have in place some emergency fundamentals. Which of the following tactics will help him in the event of a system breakdown in the future?
All of the above are correct
Why is it important to consult staff, guests, local communities, and partnerships in sustainability issues
Input and cooperation from these groups is critical in achieving the economic, environmental, and equity concerns of sustainability
What is a reserve for replacement account?
It is a percentage of revenue set aside for replacement and repair
In the United States, the U.S. Green Building Council has developed a "green" building certification program for new and existing buildings; this program is referred to as
LEED
What includes attention to local codes, health department regulations, emissions and environmental requirements, and ADA mandates.
Legal and regulatory compliance
Which of the following statements regarding a building's initial construction and ongoing maintenance and costs is true?
The more a building costs initially to construct, the more it generally costs to maintain it
A room data card typically includes all of the following components except
a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment
Most of the growth in the hospitality comes as a result of
addition of facilities
All of the following provisions are normally included in a maintenance contract except
automatic renewal
Which of the following expense items is not covered by replacement reserve funds
building expansion
How can the purchasing function be used to minimize waste
by controlling the usage of products to avoid waste
Facilities benchmarking for establishing goals for quality is based on
comparisons
Tasks such as window cleaning, pesticide application, and kitchen duct cleaning are common _________ maintenance services
contract
Why is HVAC and other equipment purchased for hotels sometimes oversized?
designers sometimes deliberately buy oversize equipment to increase their fees
Benchmarking is an approach to improving quality that involves
developing numerical and other standards that allow comparison of a given facility to itself and to other facilities
Hospitality operations that reduce water usage can positively affect their bottom line. Which of the following is a way that a property can effectively manage water use?
directing refrigeration condenser cooling water through laundry cycles
Sustainability embraces not only typical environmental concerns, but __________ as well
economics and equity
A property's largest energy expenditure is typically for
electricity
Which of the following types of maintenance has an immediate revenue effect?
emergency or breakdown maintenance
Budgetary responsibility for the POM and utilities expenditures belongs to which of the following departments
engineering
A form used for all major pieces of equipment to record important maintenance information is called
equipment data card
Maintenance work orders that are issued by the front desk are usually the result of
guest comments or complaints
Functions for which the facilities manager has responsibility include all but which of the following?
housekeeping services
Preventive maintenance instructions for a piece of equipment
identify basic inspection, cleaning, and lubrication procedures
Material safety data sheets (MSDS)
inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials
Which of the following actions can reduce energy load
installing window film
When a hotel purchases energy-efficient equipment, it may receive rebates from
local utility companies, the federal government
A hotel's property operation and maintenance account includes?
maintenance department labor and fringe benefit costs, maintenance supplies and expendables, and contract maintenance costs
Submetering allows energy usage to be _________ specific operations and departments
matched and charged to
An owner who has invested capital for the construction of a hospitality facility expects a return on the investment in the form of
operating profit and real estate appreciation
Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as
routine maintenance
Which of the following series best describes the order of priority a facilities manager should establish when approaching a maintenance or repair task?
safety, legality, service
Maintenance that includes preparing equipment for changes in the seasons is called
scheduled maintenance
Which of the following approaches to dealing with solid waste is the most desirable, since it yields the greatest savings in resources and energy
source reduction
Which of the following is not a CapEx item?
telecommunications trunk line charges
Out of the outcomes of developing a facility with appropriate quality and good budget control is ____ maintenance, renovation, and operation costs
the benefit of predictable
A property's mechanical plans identify
the flow patterns for air and water, control schemes, equipment and system interconnections, and basic operating parameters
Which of the following elements is not a way by which a hospitality facility creates a visible, marketable identity for its products?
the maintenance of back-of-house areas
Compared with high-rise buildings, spread-out low-rise facilities are more likely to incur costs for
transportation equipment to enable staff members to get around the premises
A hotel's capital expenditures, as a percentage of revenue, _____ from year to year
vary widely, but predictably
The largest portion of the maintenance department's POM expenditure is usually
wages and benefits
Which of the following plays a role in determining utility costs?
weather
Which of the following maintenance management forms is commonly used to initiate requests for maintenance services?
work or repair order