Plato Technical Communication Class

Determine whether the information should be included or avoided in a résumé.

Should BE Included: Home address, Language known, and phone number Should BE avoided: religious beliefs, family history, ethnic background

Daniel manages the menswear section of a clothing store. He wants to create a set of visual instructions to help customers properly tie a necktie. Put the steps in the correct chronological order.

(1)Start with open neck tie in inverted U-Shape (2)Flip the broad end under the narrow end to form a neck loop (3)Flip the broad end back over the narrow end (4)Flip the broad end back under the neck loop to form a knot (5)Pull the broad end down through the knot so that it covers the narrow end (6)Straighten the broad end so that it completely covers the narrow end

Which two examples describe a job board?

(not this one- GOT WRONG)a website that only lists internal job opportunities at a company a website that posts only jobs related to the banking industry a website where professionals in a field can talk to each other (CORRECT)a website that lists vacant jobs for the federal government a website where employers can view a candidate's social media profile

Mason is evaluating the pros and cons of a career in wildlife photography. The pros are that he would get to work outdoors, travel around the world, and encounter wildlife. The con is that he would be away from his family and friends for many months in a year. How does evaluating the benefits and disadvantages help Mason evaluate his career choice?

A. He can find a career that pays him the most. B. He can find a career that's most suitable for him. C. He can find a career that's most challenging for him. D. He can find a career that's most popular.

In a job interview, what would be the most appropriate way to respond to the question, "How would you avoid a major crisis at work?"

B. Talk about how you solved a similar work problem in the past.

Select the correct answer from the drop-down menu. Critical thinking is useful in career planning because it helps

weigh the pros and cons of career before making a choice

Select the correct answer from each drop-down menu.

A contract must have a section where the receiving parties clearly accept the offer or proposal. If one party wishes to change the terms, they can make a counteroffer

Hernando has accepted a job as an auditor. He's reading the terms section of his contract with the company. Read this paragraph from the contract. Auditor shall spend 45 hours per week on the normal services stated in this agreement. Auditor shall be allowed to select the dates to perform said services throughout the month. If considered necessary by the Company, Auditor shall work overtime on special services for more than 45 hours per week. For such overtime, Auditor shall be compensated for each hour at double the rate for normal services. Based on the paragraph, what is true about Hernando's obligations to the company? (ANSWER A)

A. He's obligated to work on normal services as well as on special services. B. He's obligated to work only on days the firm specifies. C. He's obligated to work on special services at the same rate. D. He's free to spend as many hours per week every month as he prefers.

Ichika is writing a thank-you letter to an interviewer. Which statement should go in the beginning of Ichika's letter?

A. In this letter, I am enclosing a sample of the index card layout that I mentioned during the interview. B. I am very eager to join the Lexo Library and work with the head librarian and other team members. C. Thank you for meeting me last Monday and considering me for the assistant librarian position. D. My knowledge of indexing techniques will be a great asset for the new section your library plans to add.

Read this excerpt from a restaurant's policy about visitors in the workplace. Our policies aim to support our employees. While we want to create a supportive environment, we believe that activities in the workplace should focus on customer service. In addition, we believe that regular or extended visits from employees' family and friends, apart from the purpose of dining, are inappropriate. These visits might lead to reduced productivity, possible harm to unauthorized visitors in the kitchen, and an increased chance of the restaurant being legally responsible for accidents that may occur. Therefore, we do not permit employees to receive friends, family, or acquaintances as personal visitors in the restaurant during a scheduled shift. Based on the excerpt, which sentence explains the main idea of the restaurant's policy? (ANSWER C)

A. It supports the view that family values are important by allowing employees to bring their families and friends to the restaurant on certain days. B. It welcomes families in the workplace, but it states that employees must keep personal visitors in the kitchen to avoid interfering with customers' dining experience. C. It prohibits employees from having personal visitors at the restaurant because they can reduce productivity and open the restaurant to legal action. D. It prevents employees from bringing their friends to the workplace, but it allows them to bring their families because the restaurant supports family values.

Della is preparing for an interview for a graphic designer position at an advertising agency. If asked why she is interested in the job, what would be the most appropriate and professional response?

A. It will give me the means to prove to my critics that I'm a talented artist. B. It will be a platform for me to show off my skills and expertise. C. It will give me a chance to use my skills to help the agency grow. D. It will present me an opportunity to experiment with my great ideas.

Violet is researching landscaping jobs. The job descriptions repeat certain keywords such as "lawn maintenance duties," "plant flowers and trees," and "manage weeds." How can she use these keywords in a job search strategy?

A. She can ask her friends if they know of available jobs with similar descriptions. B. She can understand the kind of responsibilities landscaping involves. C. She can look for jobs with different titles involving similar kinds of work. D. She can impress potential employers with her researching abilities. E. She can identify the strengths to emphasize when applying for jobs.

Which statement describes the code of conduct of a person entering an agreement? (ANSWER B)

A. The Company agrees to pay a fee of $18,000 to the Plumber for the pipe installation project. B. The Plumber shall maintain high standards of professionalism and business ethics. C. The Company shall renew the agreement after a mutually agreed period if the project continues. D. The Plumber may take a leave of absence of seven consecutive days during the project.

Sameer is writing instructions for a painting project. He wants to write a certain step in the imperative mood (as a direct command). Which statement is the best choice? (ANSWER C)

A. The area requires a coat of paint. B. A coat of paint should be applied to the area. C. Apply a coat of paint to the area. D. If paint is available, apply it to the area.

Maria is a recruiter. Which question would be appropriate for Maria to ask a candidate in a screening interview?

A. When did you last take a vacation? B. Do any of your family members have similar jobs? C. What are your salary expectations? D. What do you do in your spare time?

Mason grows vegetables and fruits on his farm. Lucinda runs the local grocery store, and she'd like to sell Mason's produce. She sends Mason a contract. In the contract, what should the offer include? (ANSWER is C)

A. a counteroffer from Mason to Lucinda's contract terms B. a clear statement from Mason accepting the contract terms C. a proposal to buy the produce that benefits the seller, Mason D. a record of services or products sold and their payment details

What could help you demonstrate to an interviewer your skills in handling difficult situations?

A. a description of your qualifications and work experience B. a review of the research you've done on the company C. an example of how someone you know handled a lawsuit D. a story of a time when you solved a problem at work

Karen is identifying her strengths based on her school accomplishments. Which accomplishment can Karen give as proof of her leadership skills?

A. assisted science teacher in lab experiments B. was captain of the volleyball team for two years C. won first-prize in an essay-writing contest D. participated in charity sporting events E. received awards for gymnastics routines

What information should a writer include in the applicability section of a policy document? (ANSWER B)

A. details about how to implement the policy B. details about who the policy affects C. details about when the policy is enforced D. details about why the policy is required

In what section of a cover letter would a job applicant give details about the source of information regarding a job opening?

A. the closing B. the opening C. the body D. the salutation E. the contact information

Examine the following instructions. What formatting will make these instructions easier to read? Instructions for Reserving a Movie Ticket Select a movie. Select a showtime. Select your seat(s). Make your payment. (ANSWER is B)

A. using bold font for the tex B. numbering the steps in a sequence C. indenting the text to the right D. presenting the steps as a paragraph

Gordon is writing instructions to help his coworkers record messages on their office phones. Read his first draft: Press the "Record" button to start recording. Speak clearly into the microphone. Press the "Stop" button to end the recording. Be careful not to touch the "Delete" button at any time. These are the instructions for recording a message. Which revision of Gordon's instructions is the easiest to understand?

ANSWER: D. Instructions for Recording a Message Caution: Be careful not to touch the "Delete" button at any time. Press the "Record" button to start recording. Speak clearly into the microphone. Press the "Stop" button to end the recording.

Which two sentences of this contract show the consultant group's scope of work to a company hiring its services? The Consultant is not authorized to represent or obligate the Institute in any manner without prior permission from a Director of the Company. The Consultant and Consultant's assistants will not be eligible for any employee welfare, pension, or other benefits of the Company. The Consultant will devote 20 hours per week to performing the services for the Company. Each month, the Consultant will examine and problem-solve at least five challenges the Company is facing. The Company agrees to compensate the Consultant for expenses directly related to the Consultant's services.

ANSWER: The Consultant will devote 20 hours per week to performing the services for the Company. Each month, the Consultant will examine and problem-solve at least five challenges the Company is facing.

Robert has written these instructional steps for using a matchbox: Open one end of the box. Strike the match on the sides of the box. Take out a matchstick from the box after opening one end.

ANSWER: Which revision of these instructions is most effective? B. Open one end of the box. Take one matchstick from the box. Strike the match on the side of the box.

Ariana is unsure about her career path, so she wants to gain experience at jobs in multiple fields as a temporary employee. Which resource is best for Ariana to use?

Ariana should use a social media site a job fair an employment agency.

When you receive a refund request, follow these steps: Be polite and courteous to the customer. Check if the product being returned is eligible for a refund. Check that the customer has the receipt. A refund should not be approved if the product meets one or more of these qualifications: The product is returned more than 30 days after the purchase. The product looks used. The product is damaged as a result of customer mishandling. After verifying that the request is valid, follow these steps: Verify the customer's payment details (online or credit card, payment ID, or original receipt). Make sure the amount to be refunded is accurate. (ANSWER C)

Based on the information in the excerpt, what step should a store employee take if a customer asks for a refund for a damaged blender two months after the date of purchase? A. seek more information B. begin the refunding process C. decline the refund D. contact the manager

Following is a paragraph from a contract Vanessa had to sign for an upcoming building project at the construction company where she works. The Company has the power to protect and compensate Employees against expenses, such as fines, fees, or settlements. Coverage for such expenses applies only to actions directly related to the building project. The Company defines an Employee as a person (a) who is currently a Worker of the Company, or (b) who is currently serving the Company as a Supplier. (ANSWER IS A)

Based on the information in the paragraph, what is the company's obligation? A. to compensate employees and suppliers for expenses related to the project B. to compensate employees and suppliers for overtime spent on the project C. to compensate employees for any of their expenses from outside the project D. to compensate the suppliers for all types of employee expenses.

Francis, who is currently looking for a job, reads the following post made by a friend on a social networking site: "I am sure Computer Inc. shut down because the director was stealing money from the company." Which online response from Francis might cause a potential employer or recruiter to be alarmed?

C. "Come on, wouldn't you do the same if you had the chance?"

Sonia is writing painting instructions for a home management company. Read her draft: Clean the walls. Pour the paint into a tray so that it almost fills the tray. Roll on the paint in a Z-shape that measures about 3 feet by 3 feet. Continue until the wall is fully painted. Which set of steps is clearest and easiest to follow?.

C. Clean the walls. Pour the paint into a tray. The paint should almost fill the tray. Roll on the paint in a Z-shape. The shape should measure about 3 feet by 3 feet. Continue until the wall is fully painted.

Valerie works for a chemical company. She has prepared a set of instructions that will help consumers use the company's disinfectant product. Match each part of the instructions with its correct label.

CORRECT ANSWER: Valerie works for a chemical company. She has prepared a set of instructions that will help consumers use the company's disinfectant product. Match each part of the instructions with its correct label.

Lydia doesn't have any volunteer experience, but she plans to participate in a volunteer program next summer. While writing her résumé, how should Lydia handle the activities section?

E. Omit the activities section.

Which goes into correct category? (ANSWER on RIGHT)

GUIDELINE DEPT -Workers should use the forklift to place racks onto the shelves. -The housekeeping staff shouldn't take more than 30 minutes to clean a room. GENERAL POLICY DOCUMENT -Nurses and orderlies must use hospital-issued footwear when working. -Workers must provide documents to prove they're certified to operate heavy machinery.

Gloria attended a job interview. The purpose of the interview was to assess how well she performs in a discussion with six other candidates. Which type of interview did Gloria attend?

Group

Samantha is preparing for an interview for an accountant position in a manufacturing company. She has written a response to the question "What are your plans for the future?" Identify two statements in Samantha's response that answer this question appropriately.

I am good with numbers, and I believe I can contribute much to the finance team. I expect to work at the level of an account manager in three years. I have experience working with accounts for school fundraisers. If given a chance, I can progress to the level of senior finance manager in less than a decade. I can also assist in the bank loan section. I have worked with banks for managing funds relating to my school events.

Rashida is preparing answers for a couple of questions before an interview. How should she respond to each of these questions? If asked about a time when she had a disagreement with her supervisor, Rashida should

If asked how she learned about this job position, she should use this opportunity to interest in the company. If asked how she learned about this job position, she should tell a story about her experience in researching jobs.

Select the correct answer from each drop-down menu. Misty wants to pursue a career in agricultural technology. She has set long-term and short-term goals. Complete the sentences to describe why Misty would find it helpful to know her goals.

Misty has set a long-term goal of attaining a degree in agricultural science from a reputable college. The purpose of this goal is to save her the effort of planning for the future to keep her focused on achieving her desired career path to help her select the best college in her area. Misty has set a short-term goal of finding a job at a local farm. The purpose of this goal is to give her the opportunity to work outdoors to help her pay tuition for college later to help her gain experience in her future career.

Which statements goes under OFFER or ACCEPTANCE

OFFER -This work of art is available for sale to the highest bidder. -We would like to rent 50 acres of land to plant wheat, and we will pay 40 percent of the costs. ACCEPTANCE -We have understood the proposal and promise to deliver 20 boxes of paper. -I have read the contract, and I will abide by all the terms.

Nuan is preparing instructions that explain how workers should arrange objects in a small shop. She writes the following instructions with the verb in the imperative mood:

Place the vase next to the cash register

Nadine is reading a freelance writer agreement that she has to sign. Which two sentences show that Nadine is legally committed to protecting her employer's interests from competitors?

The Author should not possess any document of a confidential nature from any other employer that would work against any of the Author's duties at XYZ Publishing. The Author discloses that she has no prior agreement with any publishers or organizations that would conflict with any of her duties upon entering into this Agreement.

The purpose of a hiring interview is to evaluate a candidate's experience and skills and see if the candidate is a fit for the company's culture

The purpose of a hiring interview is to evaluate a candidate's experience and skills and see if the candidate is a fit for the company's culture

Annabelle is writing a cover letter for a job at a surfboard manufacturing company. What two formatting rules should she keep in mind when preparing the cover letter?

Underline the sentences that describe relevant experiences. Keep the text left aligned in the body of the letter. Add a salutation addressing the company after the body paragraphs. Include a digital signature after the closing paragraph. Use varied text colors to emphasize different parts of the cover letter.

Identify the type of verb mood in each definition.

Verbs in the IMPERATIVE mood are used to give commands or instructions or to make requests.

David works at a bank where he must submit an employee handbook acknowledgment to the human resources manager. Read this paragraph from the document: I have received the employee handbook of Company A. It describes the policies, rules, and benefits that Company A may decide to revise or change at any time. I acknowledge that during my employment certain confidential information will be disclosed to me. I understand that I cannot use or disclose this information outside my work at Company A. I acknowledge that my signature indicates that I have read and agreed to the contents of the handbook and am responsible for adhering to it. (ANSWER is B)

Which statement explains David's obligation to the company? A. He is legally obligated to revise the contents of the handbook. B. He is legally committed to following the guidelines set by his employer. C. He is legally required to stop employees from sharing confidential information. D. He is legally bound to adhere to rules that have not been put in writing.

Which statement is true of a procedural policy document? (Answer C)

Which statement is true of a procedural policy document? A. It lists rules that are not applicable to specific departments. B. It defines the materials used in employee training sessions. C. It describes the sequence of actions to take to perform a task. D. It often has more than one audience or purpose.

Sheila (Consultant) is reading the confidentiality section of her web design contract with XYZ Company (Company). Company will disclose confidential information to Consultant, either directly or indirectly. Consultant agrees to hold all information disclosed by Company in confidence. Consultant will not disclose the information to others or use it without written authorization from Company. Consultant understands that all website design and related products created under this agreement are the property of Company. Consultant agrees to not use or reuse these products without written authorization from Company. Based on the information in the contract, what two things will happen if Sheila sells the website design idea to ABC Company?

XYZ Company can take legal action against Sheila. Sheila will have to promise ABC Company to not disclose the design idea.

Sacha is interested in becoming a game warden at a national park. Read the job description. Employee tasks: enforce laws and protect wildlife investigate violations and issue warnings or citations patrol assigned park or area write incident reports work with law enforcement agencies design and participate in public educational programs with little or no supervision Requirements: must have valid driver's license must have high school diploma experience in wildlife management preferred proof of physical fitness

ability to understand computer programs ability to train wild animals ability to cooperate with others ability to solve complex math problems ability to work independently

Select all the correct answers. Aria highly values the concepts of equality and justice. In the past, she has not only rushed to help people in difficult situations but has also spoken on their behalf. Considering her values, which two career options would be the best fit for Aria?

housekeeper research analyst law enforcement officer doctor attorney