PMG201c
1) Which item would most likely NOT be part of a basic communication plan: A. The amount of their annual bonus. B. What they need to know. C. With whom to communicate. D. The best medium for the communication.
A
1.True or False: The term resources only refers to people, it does not include money or materials or equipment. A.False B.True
A
10.Identify the five engagement levels of stakeholders: A.Unaware, resistant, neutral, supportive, leading B.Unaware, resistant, neutral, supportive, oblivious C.Unaware, resistant, strong-willed, supportive, sponsor D.Unaware, resistant, strong-willed, supportive, leading
A
12.True or False: If you are not certain who your stakeholders are, asking who will use the product or service being created can be helpful. A.True B.False
A
12.When you have good historical information which can be used in a reliable formula or model, you will probably use: A.Parametric estimating B.Exact estimating C.Analogous estimating D.Bottoms up estimating
A
13) In a project context, risk is defined as: A. An uncertain event that, if it occurs, will have a positive or negative affect on at least one project objective. B. The probability of an event having a positive or negative affect on at least one project objective. C. The impact of not completing the project on time and within budget. D. An uncertain event that, if it occurs, will have a negative affect on at least one project objective.
A
14) The Risk Management Plan is a subsidiary to the __________ document. A. Project Management Plan B. Project Communications Plan C. Project Stakeholder Plan D. Project Scope Statement Plan
A
14.You just came from a meeting with one of your project stakeholders, he knew about your project and was not against it, but did not seem to be particularly interested in it either. How would you classify him? A.Neutral B.Supportive C.Resistant D.Unaware
A
15.True or False: The Project Sponsor is responsible for stakeholder expectations management. A.False B.True
A
16.Who is the stakeholder that will ultimately use the product or service you are creating? A.Customer/User B.Project Team C.Sponsor D.Project Manager
A
16.You are building an apartment complex with four, 10,000 square foot buildings based on the same drawings you used in another city two years ago. What is the danger of estimating using the same parametric model of $50 per square foot? A.Historical cost relationships may no longer be applicable. B.It will take much more time than a bottoms up estimating. C.The technical design is unstable. D.It's not very easy to scale.
A
19.True or False: The S-Curve depicts the relationship between the cost baseline budget and the schedule because it shows the planned cost baseline budget across the planned project timeline. A.True B.False
A
20) A good change process will: A. Have change thresholds that are appropriate for the type of change. B. Be very complex in order to discourage changes. C. Allow the project manager to approve all changes. D. Require the same level of approval for all changes.
A
20.Earned value management integrates scope, cost, and schedule measures to: A.assess project performance and progress. B.assess whether all requirements were met. C.develop a preliminary budget. D.assess communication effectiveness among project team members.
A
21) The purpose of capturing lessons learned is: A. To capture what went well so that you can recreate the good and to capture what could have gone better so that next time it will go better. B. To show stakeholders how difficult the project was so that next time their demands will not be so high. C. To document who performed well on the project and who did not so that poor performers can be punished. D. To show that you are following project management best practices and therefore you are a superior project manager.
A
21.One of the ways a Project Charter can help you as a project manager is: A.It describes your authority level as the project manager. B.It helps you hire team members. C.It keeps your authority level vague, so you can do what you want. D.It does not help you as a project manager because it is for the sponsor.
A
22.True or False: If develop online modules must be 100% completed before review online modules can begin, that is called a finish to start relationship. A.True B.False
A
23) Your project team is customer focused and often agrees to incorporate many small scope changes throughout the project execution. The changes are documented in an issues log. Which of the following is not a potential problem? A. Changes with impacts on cost or time will be elevated to the Change Control Board. B. Many small changes may accumulate to create trouble for one of the project objectives. C. Changes may not be integrated across the whole project D. Management of product specifications and configuration become more difficult.
A
24.As you plan your project, you do so thinking that all team members will be assigned to your project for at least 50% of their available time. This is an example of: A.An assumption. B.Wishful thinking. C.A project demand. D.Poor planning.
A
24.To calculate early start (ES) and early finish (EF) perform a: A.Forward pass B.Backward pass C.Critical pass D.Lateral pass
A
25) A project manager can defend against scope creep with a good ___________! A. Change control process B. Procurement process C. Project management plan D. Risk management plan
A
26) True or False: A positive risk is an opportunity; a negative risk is a threat. A. True B. False
A
27) True or False: A project manager spends 75% of his or her time communicating. A. False B. True
A
3) When you report project status you compare actual performance to: A. The planned performance or baseline. B. The performance of your competitors. C. The performance of previous projects. D. The performance of other similar projects.
A
3.True or False: When you are concerned that your estimates might not be correct, especially if you think they are too low, you should pad the estimate and add extra. A.False B.True
A
30.Once the logic of a network is laid out, the project manager will conduct a forward pass and a backward pass through the network. This will provide information regarding ______ and will identify the________. A.The total duration of the project, critical path B.The high risk activities, non-critical path C.Resource shortages, high risk activities D.The slack for each activity, high risk activities
A
30.True or False: A Work Breakdown Structure (WBS) is a deliverable-oriented hierarchical decomposition of the work to be executed by the project team. A.True B.False
A
31.True or False: Influence means you have the right to apply resources, make decisions and give approvals. A.False B.True
A
38.True or False: Project Human Resource Management includes the processes that organize, manage, and lead the project team. A.True B.False
A
5.The five project management process groups as described in the PMBOK® Guide and discussed in the preceding lesson are: A.Initiating, planning, executing, monitoring and controlling, closing B.Kickoff, requirements, plan, schedule, control C.Requirements, design, development, testing, implementation D.Define, measure, analyze, improve, control
A
6.The three components of the triple constraint are: A.Scope, Cost, Time B.Scope, Performance, Time C.Scope, Quality, Cost D.Scope, Performance, Cost
A
6.True or False: When it comes to projects, the emphasis is on strategic quality management. Quality is not an accident, quality is part of the plan, and quality is everyone's job. A.True B.False
A
7.You have finished planning and have begun executing the project when the client asks if you would add some important features to the product of the project. How are the triple constraints affected? A.Time and cost may both be affected B.Scope and quality would be affected but not cost C.Adding features will require additional cost but not time D.Cost must remain constant because resources are limited
A
9.As discussed in the preceding lesson, The PMBOK® Guide knowledge areas that have processes in the Initiating process group are: A.Project Integration Management and Project Stakeholder Management B.Project Integration Management and Project Time Management C.Project Integration Management and Project Quality Management D.Project Integration Management and Project Scope Management
A
9.The Process Improvement Plan is: A.a subsidiary, or component of the project management plan. B.The number one component of the project management plan.
A
1.True or False: A Project is defined as being unique and temporary, with an undefined start and finish. A.True B.False
B
10.As discussed in the preceding lesson, The PMBOK® Guide describes 10 Project Management Knowledge Areas. Identify 3 out of the 10: A.Contracts, Process, Risk B.Cost, Scope, Time C.Cost, Integration, Process D.Quality, Process, Scope
B
10.True or False: Performing quality assurance within the context of a project involves applying the planned, systematic quality activities to ensure that the project correctly employs all processes needed to meet project objectives and product requirements. A.False B.True
B
14.Which one of these most correctly defines management reserve? A.Management reserve is tied to a specific milestone or event. B.Management reserve is not tied to specific work packages it is for the entire project. C.Per our lesson, management reserve and contingency are exactly the same. D.Management reserve is tied to specific work packages.
B
15.You are preparing an estimate of the cost for an IT system expansion for a new branch office location. It is a very similar to the IT system expansion undertaken for a branch office that opened six months ago. Which technique might you use if you are pushed for a quick estimate? A.Bottoms up B.Analogous C.Parametric D.Probabilistic
B
16) During a risk brainstorming session a team member identifies a risk. This particular risk does not seem to belong to any of the categories in you Risk Breakdown Structure (RBS). How should you respond? A. Thank him for his work, but inform him that the risk cannot be included because it does not fit any of the categories defined in the RBS. B. Record the list in the risk register, discuss potential responses and make a note to update the RBS. C. Chastise him for making up risks which cannot exist because there is not a category for such risks. D. Ignore him and move on to another risk identified by a different team member.
B
17.What description defines Bottoms Up Estimating? A.A technique that uses a mathematical model to estimate costs. B.A technique that involves estimating the cost of individual work packages or individual schedule activities with the lowest level of detail. C.A technique that analyzes activities on past projects and using them as a basis for estimating costs.
B
18) True or False: Unregulated changes allow for innovation and flexibility. Regulating changes causes a lack of creativity. A. True B. False
B
18.True or False: The Project Budget is equal to only the cost baseline budget. A.True B.False
B
18.Your stakeholder register is your primary output and should at least contain: A.Assessment information, scope information, and stakeholder classification B.Assessment information, identification information, and stakeholder classification C.Assessment information, identification information, and risk classification D.Job descriptions, identification information, and stakeholder classification
B
19.You have a stakeholder on your project who has a reputation as being very difficult. He dislikes change and argues against any suggested updates to the way in which his department does their work. The project you are leading is going to significantly impact at least two processes used by his team. Which do you think is the best response to the situation? A.Start the project when you know he's out of town and send him a meeting invite to cover your tracks. B.Seek him out and begin to open communications with him about what is changing and why. C.Ignore him and start the project without him. You will include him when you absolutely have to.
B
2) Upward communication is communication to/from: A. Your social groups. B. Your senior management. C. Your peers. D. Your direct reports.
B
2.We discussed three types of matrix organizations, they are: A.Light, Mid-strength and Strong B.Weak, Balanced and Strong C.Light, Medium and Heavy D.Weak, Medium Strength and Strong
B
22) To ensure control over the incidence and frequency of change, the project manager establishes a: A. Work breakdown structure B. Change control process C. Responsibility assignment matrix D. Work procedure schedule
B
23.If develop online modules needs to finish before review online modules can finish, that is called a: A.Start to start relationship. B.Finish to finish relationship. C.Start to finish relationship. D.Finish to start relationship.
B
23.True or False: An important part of the project scope statement is exclusions or out of scope items. A.False B.True
B
25.True or False: The WBS should completely depict the scope of your project that if something is not in the WBS it is because it is NOT part of the project. A.False B.True
B
25.True or False: The critical path is the shortest path through the network and represents the work that can be delayed without delaying the end of the project. A.True B.False
B
26.The 8-80 rule refers to: A.Work packages over 80 hours should be split between multiple resources. B.Work packages should be between 8 and 80 hours of effort. C.Work packages should NOT be between 8 and 80 hours of effort. D.Never allow your team to work more than 8 hours per day or 80 hours during a 10-day work period.
B
28) True or False: Earned value integrates scope, schedule and budget and uses monetary values to assess project status. A. False B. True
B
28.In a project schedule, the sequence of activities which cannot be delayed during the course of the project without extending the project end date is referred to as the: A.Schedule baseline B.Critical path C.Action plan D.Slack line
B
28.True or False. The Project Charter is a document issued by the project initiator or sponsor that formally authorizes the existence of a project. It provides the project manager with the authority to apply organizational resources to project activities. A.False B.True
B
29) True or False: Effective project communication management creates a bridge between stakeholders based on a shared understanding of the project and the ongoing sharing of information needed for its success. A. False B. True
B
29.A significant event in a project that may indicate completion of a major phase is a/an: A.Activity B.Milestone C.Work package D.Deliverable
B
34.You and another project manager disagree over whether a team member should work on your team or on her team. You decide that the team member can work for the other project manager in the afternoon and the other project manager says it is OK for the team member to work for you in the morning. The truth is you both wanted this person fulltime. The conflict resolution approach you have both used is: A.Smoothing B.Compromising C.Forcing D.Confronting
B
35.True or False: Conflict management is the process by which the project manager uses appropriate managerial techniques to deal with the inevitable disagreements that develop among those working toward project accomplishment. A.False B.True
B
39.True or False: Each person involved in the project should be assigned, but doesn't always need to know his or her role and responsibility. A.True B.False
B
4.True or False: The best organization to use to run a project will always be the projectized organization. A.True B.False
B
5.The WBS is used to derive all but one of the following: A.The project schedule baseline B.The business need for the project C.The project cost performance baseline D.The activity list
B
6) A Communications Management Plan does the following: A. Coordinates the communication between project leaders and uninterested project members B. Lays out the approach and method for delivering information effectively and efficiently. C. Coordinates and effort to communicate in meetings effectively D. Lays out a plan on how to communicate with your Project Sponsor and other organizations
B
7.The discipline of quality management complements the discipline of project management. Both recognize the importance of: A.Company satisfaction, continuous improvement, and management protocol B.Customer satisfaction, prevention over inspection, continuous improvement, and management responsibility C.Team satisfaction and inspection over prevention D.Responsibility of only the sponsor, continuous improvement, and inspection
B
8) The purpose of project risk management is to: A. Minimize the likelihood or the impact of positive events or threats to your project and to increase the likelihood or impact of negative events. B. Minimize the likelihood or the impact of negative events or threats to your project and to increase the likelihood or impact of positive events. C. Eliminate the likelihood or the impact of negative events or threats to your project and to decrease the likelihood or impact of positive events. D. Neutralize the likelihood or the impact of negative events or threats to your project and to neutralize the likelihood or impact of positive events.
B
8.True or False: Product quality focuses on the project management processes used to meet project objectives A.True B.False
B
9) True or False: A positive risk is an opportunity; a negative risk is a threat. A. False B. True
B
11) If the response you choose is to avoid a risk this means that: A. You simply do not consider the risk. B. You note the risk but do not talk about it. C. You change your plans so that you eliminate the risk. D. You cancel the entire project.
C
11.An estimate created by looking at a similar project or activity and then adding or subtracting to or from the estimate based on the differences between the two is called: A.Exact estimating B.Parametric estimating C.Analogous estimating D.Bottoms up estimating
C
11.The definition of a stakeholder includes: A.Organizations impacted by your project but not people, they are all part of the impacted organizations. B.People and organizations that are not impacted by your project. C.The people or organizations that are positively or negatively impacted by your project. D.People who are impacted by your project, but not organizations impacted by your project.
C
13.If a stakeholder has high interest and high power then as the project manager you: A.Can try to move them to be low interest and low power so that they do not take up too much of your time. B.Can ignore them, they are as you need them to be. C.Focus your time and attention on them, they are very impactful to your project and you want to keep them engaged and positive. D.Can try to move them to be high interest and low power so they do not get in your way.
C
17) Which one of these situations most closely represents scope creep: A. The project scope changes through the use of a formal change control process. B. The project scope was used to create a WBS that was used to create estimates and a schedule. C. The project scope keeps changing and team members are not sure why and the project seems like it will never end. D. The scope of the project is clearly agreed upon by the key project stakeholders.
C
19) Which of these types of changes should be discouraged as a poor project practice: A. A team member discovers an issue and it makes good business sense to correct the issue as part of the project. B. A new way to handle a problem is discovered after scope was documented and approved. C. Because stakeholders did not take the time to define scope earlier in the project. D. Another project team is doing similar work and is farther along than your project.
C
2.In our lessons the acronym RAM stands for: A.Responsible Accountable Manageable B.Resource Aligned Management C.Responsibility Assignment Matrix D.Responsibility Accountability Matrix E.Resource Acquisition Management
C
21.When you schedule work in a specific order because it cannot be completed any other way this is what type of dependency? A.External B.Discretionary C.Mandatory D.Internal
C
22.The Scope Management section of your project plan document would include information on: A.How to ask for more money for the project. B.How risks are to be managed. C.Who can suggest changes to the project. D.What type of scheduling software to use.
C
24) Scope creep results in: A. Completion delays, decrease in costs, and increase in project complexity. B. Completion delays, escalation of costs, and decrease in project complexity. C. Completion delays, escalation of costs, and increase in project complexity. D. On-time deliverables, escalation of costs, and increase in project complexity.
C
26.The network diagram is the best tool for demonstrating: A.Schedule performance over time B.Resource requirements C.The sequence of project activities D.Schedule variances
C
27. All of the following are inputs to estimating activity durations except: A.Activity list and activity attributes B.Resource calendars and scope statement C.Requirements specifications D.Organizational process assets
C
27.Project scope differs from product scope in that: A.Project scope completion is measured against the features, functions, and product requirements. B.Product scope completion is measured against the project management plan including all subsidiary plans. C.Project scope is the work that needs to be accomplished to deliver a product, service, or result.
C
3.When you use the RACI or Responsible, Accountable, Consult, Inform version of the RAM, those who are responsible are: A.Providing subject matter expertise B.Not completing the work C.Completing the work D.Supervising the work
C
33.Two team members disagree on how to solve a project issue. They express their disagreement and then engage in a professional debate. This is an example of: A.Unhealthy conflict. B.Unrealistic conflict. C.Healthy conflict. D.Unproductive conflict.
C
36.Some of the major sources of conflict that a project manager may influence are: A.Personality conflict, network diagram, resources B.Project charter, schedules, resources C.Personality conflict, schedules, resources D.Project management, project priorities, project team
C
8.The primary role of the project manager is: A.Distributing work packages B.Project initiation C.Communication D.Measuring performance
C
10)When you and your team know that a negative risk has a high likelihood of occurring and it will be very impactful if it does: A.You should wait a few weeks and see what changes. B. You should not document the risk; it will upset your stakeholders. C. You should all hope this risk does not occur. D. You should develop a response to handle this risk.
D
12) Once you and your team identify and assess risks and develop responses you: A. Pay close attention to the risks identified and do not look for new risks. B. Only update your risk register when you are preparing to share it with your stakeholders. C. Have completed your risk management responsibilities. D. Continue to identify and monitor risks for the remainder of the project.
D
15) A useful tool in identifying risks is the SWOT analysis. What does SWOT stand for? A. Strengths, opportunities, winners, and threats B. Scope, opportunities, weaknesses, and time C. Strengths, obstacles, weaknesses, and threats D. Strengths, opportunities, weaknesses, and threats
D
17.One way to classify your stakeholders is to use the Power/Interest Grid. If a stakeholder is low interest / low power, what should the Project Manager do? A.Keep satisfied B.Manage closely C.Keep informed D.Monitor
D
29.The Project Scope Statement should include the following: A.Project exclusions, project constraints, project plan. B.Project deliverables, project constraints, project team members. C.Project exclusions, project charter, project assumptions. D.Project deliverables, project constraints, project assumptions.
D
3.In a projectized organization: A.Team members are never assigned to the project full time. B.A project manager is not assigned to the team. C.The functional manager has all of the power. D.The project manager acts as manager of the team.
D
32.Which one of these is an example of role conflict: A.When a team member does not know why he or she should do something. B.When a team member does not know how to do his or her job. C.When a team member is late completing a task. D.When two team members are trying to complete the same task.
D
37.What are the 5 approaches to conflict discussed in the Project Human Resources Management Lesson? A.Confronting, Challenging, Smoothing, Forcing, Avoiding. B.Communicating, Compromising, Smoothing, Forcing, Avoiding. C.Confronting, Compromising, Smoothing, Uninterested, Challenging. D.Confronting, Compromising, Smoothing, Forcing, Avoiding.
D
4) You are beginning to staff your project. Which of the following will not be used in developing and/or communicating roles and responsibilities? A. Organization chart B. Pareto chart C. Responsibility Assignment Matrix D. WBS
D
4.A work package is a/an: A.Activity at the lowest level of the WBS B.Required level of reporting C.Activity that can be assigned to one or more organizational units D.Deliverable at the lowest level of the WBS
D
40.What does RAM stand for: A.Responsibility Action Matrix B.Responsibility Activity Matrix C.Responsibility Ambiguity Matrix D.Responsibility Assignment Matrix
D
5) Which of the following is not likely to be documented in a communications management plan? A. How information will be communicated B. What information will be communicated C. Time frame and frequency of communication D. Person responsible for tracking risk events
D
7) Who should take the most responsibility for clear and effective communication? A. The receiver B. The Communications Manager C. The sender D. The sender and the receiver
D
