PMP 2022 Missed Questions

You are managing an agriculture project that is researching the possibilities of splicing the water retaining capabilities of a cactus with corn seed. This will allow the seed to grow in dry conditions. The project sponsor will be making 12 monthly payments of $100,000 dollars to fund the project. At the six month mark, the project is deemed to be half a month behind schedule. During this time, the project has been working in the red, and the average money spent per month is $110,000.You have been asked by the sponsor to provide a to-complete performance index (TCPI) based upon the project's estimate at completion (EAC), where the ETC work is projected to follow the current CPI. Which value do you provide the sponsor with? A. 0.83 B. 1.2 C. 0.91 D. 0.46

A. 0.83 The project's TCPI, based upon the project's EAC, is 0.83. For more information on how TCPI based on the EAC was calculated for this example, please refer to the calculation explanation. TCPI based on the EAC is calculated using the following formula: TCPI based on the EAC = (BAC - EV) / (EAC - AC)In order to determine the result, you first need to calculate a few of the variables. The budgeted at completion (BAC) is calculated by multiplying the monthly payment of $100,000 by 12. This results in a BAC of $1,200,000.Next, you need to calculate the earned value (EV) using the following formula: Actual % Complete * BAC. The work is currently 45.83% complete (5.5 / 12 = 0.4583). A value of 5.5 months is used since the project is at the six month mark and is half a month behind schedule. Therefore, the project's EV is 0.4583 * $1,200,000 = $549,960.You can calculate the actual cost by multiplying the average cost per month by the months of work. Therefore, the AC is $110,000 * 6 = $660,000.To calculate the EAC, you must first calculate the cost performance index (CPI) using the following formula: CPI = EV / AC. This results in $549,960 / $660,000 = 0.83. The formula for EAC is BAC / CPI. This results in an EAC of $1,200,000 / 0.83 = $1,445,783. You now have all the values required to use in the TCPI formula: TCPI based on the EAC = ($1,200,000 - $549,960) / ($1,445,783 - $660,000) = 0.827, which rounds up to 0.83.

You are currently working on creating the schedule for a project you are managing. The network diagram consists of the activities described below. Activity A - Has a duration of 6 days, and it occurs after the Start Activity B - Has a duration of 5 days, and it occurs after the Start Activity C - Has a duration of 4 days, and it occurs after Activity A Activity D - Has a duration of 2 days, and it occurs after Activity B Activity E - Has a duration of 4 days; it occurs after Activity C, and after Activity D including a 4 day lag Activity F - Has a duration of 10 days, and it occurs after Activity D Activity G - Has a duration of 10 days, and it occurs after Activity E and before the Finish Activity H - Has a duration of 6 days, and it occurs after Activity F and before the Finish Which option represents the duration of the critical path? A. 25 B. 24 C. 26 D. 23

A. 25 There are three paths on the network diagram. The paths and associated durations are as follows: A, C, E, G = 24 days B, D, E, G = 25 days B, D, F, H = 23 daysithin a reporting period? The critical path is the longest path in the network diagram. As such, the B, D, E, and G path is the critical path on this network diagram. The duration of the activities (5, 2, 4, and 10) plus the 4 day lag time add up to a total of 25 days.

Steve is managing a project to create a new payroll application for a large government organization. The application has undergone many releases and iterations. The project backlog continues to transform throughout the project and deliverables change with each iteration. What technique would be best in this case for ensuring that deliverables meet quality expectations? A. Allow key stakeholders access to the test platform and solicit rapid feedback from them B. Expand the quality assurance and testing team C. Ask the clients for test cases prior to developing user stories D. Use automated testing tools

A. Allow the key stakeholders access to the test platform and solicit rapid feedback from them In Agile development quality is based on client feedback. This feedback is provided throughout the project lifecycle. Rapid feedback on changes in a test environment, prior to release, can help ensure that the changes meet the client's expectations and needs. The feedback loop is an integral part of Agile project management.

You're working on project to revamp an internal collaboration site where it's tailored to the organization, the people and the processes. The further you dig into the user stories and business impact, the more you see how the project can increase the efficiency of the entire organization. But critical support from the other departments are lacking. There is no focus and the project is disjointed with all the departments using their own processes and tools. What can you do? A. Appeal to executives who will benefit from the project B. Assign senior developers to the project C. Pursue external stakeholders support D. Review and manage plans daily

A. Appeal to executives who will benefit from the project Appeal to executives who will benefit from the project is the best approach. This can spur executive-level support and provide visibility to the project. You can also seek out business, technical, or financials sponsors to support the project. The more buy-in from the executive level, often the more support the project will receive.

The audit team has determined that by modifying the pressure and temperature for a process, they can improve the structural integrity of the materials created. How did they come about their conclusion? A. By studying the results after performing a design of experiment on the pressure and temperatures used B. Taking measurements from a control chart at discrete intervals for pressure and temperature and analyzing the resulting data C. Using the flowcharting process to see where the temperature and pressure could be changed D. Performing a force field analysis on the temperature and pressure at varying levels

A. By studying the results after performing a design of experiment on the pressure and temperatures used By studying the results from the design of experiments on the pressure and temperatures used, the audit team could arrive at their conclusion. In general, the design of experiments technique is used to see how changes in multiple variables can work together to improve process results. ALWAYS EXPERIMENT

Feedback is sought out from stakeholders for evaluating their satisfaction with the project's final result. Before a final report can be created, which additional activity should be performed as part of closing the project? A. Update the issue log with changes to project stakeholders attitudes B. Consult the risk report for open risks C. Obtain formal acceptance documentation from the customer for the project deliverables D. Submit a change request to have project team members reassigned to a new project

B. Consult the risk report for open risks The risk report is reviewed during project closing to ensure there are no open risks when the project ends.

You are managing a project that is designed to create a new type of wind turbine that is much quieter than current offerings. The supplier contracted to supply wiring for the motors is only able to supply half of the wire due to an employee strike. You follow the contingency plan and order the rest of the required wire from another supplier your organization has used in the past. You want to help improve the procedure of purchasing cable for a project that a colleague is managing. What should you do NEXT? A. Capture and analyze lessons learned. B. Recommend performing preventative actions. C. Update the risk register with information about how the risk was dealt with. D. Consult the communications management plan to identify the method required to contact your colleague.

A. Capture and analyze lessons learned It is extremely important to capture, analyze, and manage lessons learned during a project. This will allow you to take steps to help ensure that the same issues do not occur again in the future. It also allows you to capitalize on previous successes. Lessons learned documentation is a valuable tool to utilize, as it helps facilitate continuous improvement. You need to capture and analyze lessons learned on the current project so they can be passed on to other projects being performed by the organization.

You are a project manager on a project that involves the construction of a new office complex. Due to the tight schedule, the contractor agrees to have two shifts. One shift works 7:00 a.m. to 7:00 p.m. The other shift works from 7:00 p.m. to 7:00 a.m. Which activity are you currently engaged in? A. Conducting procurements B. Directing the execution of project work C. Planning the project work D. Developing the project schedule

A. Conducting procurements When conducting procurements, various requirements are negotiated with the vendor or contractor to ensure the project will meet its objectives. One of the requirements is negotiating the overall schedule. By the contractor agreeing to have the two shifts available for the construction project, you have covered one of the subjects that come up when conducting procurements.

As the project manager, you need to understand how the processes relate to one another and that the output from one typically becomes the input to another. Which process group corresponds to the "do" component from the plan-do-check-act cycle? A. Executing B. Initiating C. Monitoring and Controlling D. Planning

A. Executing The Executing process group corresponds to the "do" step from the plan-do-check-act cycle. The "do" step is where the project management plan is implemented and the actual deliverables are created.

Fiona is the project manager for a software engineering firm that creates accounting software for dentist offices. She is currently negotiating with the manager of the product testing department for the use of one of his top performers. Which statement BEST describes the set of actions Fiona is engaged in? A. Executing the resource management plan. B. Improving the skill set of your existing team members. C. Conducting a team building activity. D. Identifying the skills required to complete product testing.

A. Executing the resource management plan The resource management plan, which is an output of the Plan Resource Management process, provides guidance on how to acquire team members. Acquiring the project team can be considered executing the resource management plan.

You are managing a project where the project work has been in progress for six months. In the last month, the number of changes has jumped from 10 per month to 100. What is the BEST course of action? A. Have the business case re-evaluated to determine if the project is still viable. B. Monitor the situation over the next month to see if the trend continues. C. Do nothing, as you expect the increase in changes was an isolated incident. D. Analyze the variance in the number of changes for the situation and implement a solution.

A. Have the business case re-evaluated to determine if the project is still viable. When an excessive number of project changes occur during a given period of time, the project manager should be concerned about the health of the project. It is necessary to review and re-evaluate the business case to ensure that the project remains viable.

You are in the process of identifying stakeholders that you want support from on your project. You have already identified some stakeholders using the key stakeholder list. What additional source of information can be used to help identify stakeholders? A. Issue log B. Milestone list C. Project charter D. Stakeholder engagement plan

A. Issue Log Identifying stakeholders typically occurs prior to or in parallel with creating the project charter. During this time, a limited number of documents are available. However, as the project progresses more stakeholders may be identified as additional documents become available. One such resource is the issue log. The issue log is initially created to help address project issues when directing and managing work. It contains information on who raised the issue and when. The person who raised the issue could be a previously unidentified stakeholder.

You are a project manager overseeing the development of a new console video game and are currently involved in the Monitor and Control Project Work process. A working beta of the game is supposed to be available in the next two weeks to demo at an investor's conference. However, it is behind schedule due to problems that occurred when adding bonus content. Which option is the BEST course of action? A. Issue a change request to minimize the scope for the release B. Obtain the latest performance reports to verify the status of development C. Continue as scheduled and demo the product that is available D. Initiate a change request to have extra resources removed from the project

A. Issue a change request to minimize the scope for the release You should analyze the situation with the project management team and determine a solution. By doing this, you and the team will realize that it was only after the bonus content was added that the project began to have issues. For the conference, you may determine it would be in the best interest to disable the features that are causing the problems, thus minimizing the scope. This way the investors can see a working beta, but not be distracted by fancy features that may or may not work. To do this, a change request would need to be issued to disable the features causing the problems.

You are a project manager for a major tire distributor, and you are monitoring your team's performance for the summer tire campaign project. You have created a document that includes all the WBS elements and value, variance, and index comparisons. Which process creates this document? A. Monitor and Control Project Work B. Manage Stakeholders Engagement C. Control Procurements D. Monitor Risks

A. Monitor and Control Project Work The document that is being described in the question is an example of work performance report. Work performance report is an output of the Monitor and Control Project Work process. Work performance report can contain work performance information that compares actual results to a baseline. In terms of this example, the PV, EV, and AC would all be compared, as well as the cost and schedule variance, and the CPI and SPI.

You are building a high-end seniors complex for a client. The complex has 42 units and will be required to meet design requirements given by the architect. The client has specified that build quality is to be at the forefront of each building decision and that money is no object. You want to ensure that each unit is built to specification and that every detail is given scrutiny. Given the information, how can you best ensure quality compliance? A. Plan the project in smaller tasks and add a quality check after each task B. Update the project charter to include quality checks C. Add quality checks after each milestone D. Use a Lean Quality Management System

A. Plan the project in smaller tasks and add a quality check after each task Project tasks can vary in length and complexity. In cases where project quality is to take precedent over all other project variables, the project manager should reduce project tasks to a more detailed project view. After each project task is completed, it should be reviewed for quality to ensure that compliance is met. Using quality checks appropriately throughout the project is an easy method to ensure quality compliance.

You are the project manager for your organization. During the closing stage of your project, a team member who is training to become a project manager asks which documents are typically referenced during the closing of a project. Which of the following is the BEST answer to the team member's question? A. Project management plan B. Project baselines C. Final project report D. Scope statement

A. Project management plan The project management plan is the best tool to use when measuring project completion status. The project management plan contains information such as the scope statement, various baselines, and any other relevant information or documentation required to measure project completion.

The team continually hits roadblocks. Acceptance testing is taking longer than expected causing conflict within the team. One developer is unexpectedly reassigned to another project and another is taking an extended vacation. An MVP was deployed to various customer locations is met with criticism. What could have prevented this situation? A. Proper planning at the outset B. Align project to business processes C. Specific training and coaching D. Clear definition of future iterations

A. Proper planning at the outset Just freaking create a risk registrar to plan for this stuff

You are currently developing the resource management plan for a project you are managing. Which tool is the BEST for linking work packages from the project's work breakdown structure to the resources listed in the organizational breakdown structure? A. RAM B. Network diagram C. RBS D. Pareto chart

A. RAM The responsibility assignment matrix (RAM) links work packages from the project's work breakdown structure to the resources listed in the organizational breakdown structure. A low-level or detailed matrix includes the bottom-level work packages from the work breakdown structure. This means it contains a column for each work package. A high-level responsibility assignment matrix may show key project phases or deliverables only, and list departments rather than individuals.

You have identified and classified a number of potential stakeholders on your current project. You are now trying to identify strategies to manage these individuals. One of the stakeholders is moderately interested, provides high power, supports the project, and carries a number of activities on the project. Which strategy would be MOST appropriate to engage with the stakeholder? A. Request that the stakeholder formally join the project team B. Request that the stakeholder take part in the risk management process C. Ensure that the stakeholder's requirements for the project are clear and plan to send them reports D. Ensure that the stakeholder is included in team meetings, keep them up to date, and provide any requested information

A. Request that the stakeholder formally join the project team A high influence, moderately interested stakeholder who is responsible for completing activities on a project that they support is an excellent candidate for the project team. By making them part of the project team, you are able to work more closely with them and they can be more easily engaged.

It is important to ensure that stakeholders' expectations are managed properly throughout the life of a project. What does the project manager need to do to achieve this? A. Resolve conflict among the stakeholders B. Convey ground rules to the stakeholders C. Communications must be engaged with the stakeholders for every stage of the project D. Negotiate with the stakeholders to ensure the project receives willing and competent staff

A. Resolve conflict among the stakeholders Unrealistic stakeholder expectations can lead to conflict. Resolving conflicts requires certain skills. You may need to resolve technical arguments, open communication channels between staff and management, or resolve personality differences.

As the project manager in charge of a mission critical project, it is important that you identify and categorize as many potential risks as possible. Which of the following would NOT help with this? A. Risk register B. Delphi technique C. Brainstorming D. SWOT analysis

A. Risk register The risk register is an output of the Identify Risks process; it would not be used to help in identifying project risks. The risk register is a document that contains the results of the other risk management processes, including the information gathered during risk identification. It also includes a list of potential responses to be used in the event that an identified risk occurs.

You have been contracted to an organic honey startup company to design a process for efficient honey gathering. Trying to monitor the schedule is a daunting task, as there are so many variables to consider related to bee honey production. Which of the following would be determined as part of monitoring the project schedule? A. SPI B. BCWP C. VAC D. BCWS

A. SPI The Control Schedule process focuses on monitoring and maintaining the project schedule. One of the outputs of the Control Schedule process is work performance information. The work performance information identifies the schedule performance index (SPI) and the schedule variance of the project.

You are the project manager for one of the top golf equipment producers in the world and you are currently overseeing the development of this year's club models. The project has gotten off to a slow start and is behind schedule. Employees have agreed to work overtime. Which technique is overtime an example of? A. Schedule crashing B. Adjusting leads and lags C. Fast tracking D. Resource leveling

A. Schedule Crashing Crashing is a schedule compression technique that is commonly used to get a project back on schedule. It does this by having employees work overtime, or by adding resources to the project. Although crashing helps shorten the schedule duration, it typically increases costs at the same time. B. Leads/ Lags - Lead = advance in regards to follow on activities. Lag = delay with follow on activities. C. Fast Tracking - schedule compression that involves doing two activities at the same time D. Resource Leveling - A resource optimization technique in which adjustments are made to the project schedule to optimize the allocation of resources and which may affect critical path.

You are working on a project to develop a new search engine. The project is being developed in sprints. You have a core team of developers located in your head office, but your team consists of several other team members distributed in different continents. You want to make sure that your distributed team members feel included, but their hours make it difficult for them to make the daily stand-up meeting. Given the characteristics of the team, which statement is true? A. Team meetings provide a better avenue for including remote staff in the decision-making process B. Remote team members are lesser parts of a project management team C. The daily stand-up meetings are scheduled during the wrong time slot D. Time zones can harm team cohesion

A. Team meetings provide a better avenue for including remote staff in the decision-making process When managing remote teams in an Agile environment, regular team meetings can be used to promote inclusion. During a team meeting, diverse opinions on user stories and the product backlog can be explored to ensure that the team is delivering the most business value. Stand-up meetings are used to define the daily tasks that team members will be undertaking.

You are a project manager for a major tire distributor, and you are monitoring your team's performance for the summer tire campaign project. You have created a document that includes all the WBS elements and value, variance, and index comparisons. The following information is included: Work Package 1: SPI = 0.92, CPI = 0.95 Work Package 2: SPI = 0.85, CPI = 1.02 Work Package 3: SPI = 0.99, CPI = 0.99 Work Package 4: SPI = 0.88, CPI = 1.04 Which conclusions can be drawn from this work performance data? A. The project is behind schedule and on budget B. The project is behind schedule and over budget C. The project is on schedule and on budget D. The project is on schedule and over budget

A. The project is behind schedule and on budget If the schedule or cost performance index is below one, then the project is not performing as planned. If it is one or above, then the project is meeting or exceeding expectations. If you average the SPI for the work packages provided, the result is less than one (0.91). Therefore, you are behind schedule. However, when the CPI is averaged for the work packages provided, the result is one. Therefore, you are on budget.

You are a project manager for a major golf club manufacturer and your team is working on developing a new line of golf clubs for the upcoming season. Based upon last year's project results, the professionals had the clubs two months before the season started. This year, the plan is to achieve the same results. Which type of forecasting is being used in this example? A. Time series B. Econometric C. Ensemble D. Judgmental

A. Time series The time series form of forecasting uses past history to estimate project outcomes. They can include information such as earned value, trend estimation, and growth curve. In terms of the example, we are using the previous year's information to forecast this year's project performance.

You are the project manager for your company. You have already attained formal acceptance and are completing the final process required to officially close the project. You are currently collecting and documenting the lessons learned. Which of the following is included in the lessons learned documentation? A. Vendor-specific information B. Business case C. Assumptions log D. Project management plan

A. Vendor-specific information Vendor-specific information is documented during the lessons learned process. This can include information such as any issues that occurred during the project, what the resolutions were, and the name of the specific vendor.

You have taken over as the project manager for one of the top golf equipment producers in the world. The previous project manager was overseeing the development of this year's club models. You need to quickly determine what activities have started and their current progress. Which item is the BEST source of this information? A. Work performance data B. Schedule baseline C. Project management plan D. Variance analysis

A. Work performance data Work performance data is one of the inputs to the Control Schedule process. This input contains information including what activities have started, their progress, and what activities have finished. Work performance data contains the project's actual performance. This can be compared with the schedule baseline to determine the overall status of the project.

As the acting project manager, you need to choose a balanced risk response strategy to implement for your project. Which risk response strategy is appropriate to use for both negative and positive project risks? A. Enhance B. Accept C. Share D. Transference

B. Accept A strategy for negative risks is simply to accept the risks and their possible consequences. Active or passive acceptance is an appropriate strategy when a risk is small, unavoidable, unknown, and cannot be transferred, shared, or mitigated. Passive acceptance involves doing nothing unless a risk event occurs and then dealing with the consequences. Active risk acceptance involves accepting a risk, but planning beforehand how to deal with the consequences if the risk occurs. In the case of a positive risk, or an opportunity, the best plan of action can be to simply accept the risk and move on with the project.

Glen is managing a team of software designers. He receives an update on the status of the design plans from one of the lead designers via email. Based on the information provided in the update and the project schedule, Glen has determined some project objectives will exceed the risk thresholds set by the organization. What should Glen do FIRST? A. Accept that the project objectives will be missed. B. Advise the project sponsor of the situation. C. Determine a course of action to prevent the objective from being missed. D. Implement a solution to put the project back on schedule.

B. Advise the project sponsor of the situation As project manager, Glen manages his team to meet the project objectives as set out by senior management. However, the project sponsor is typically involved in determining the project objectives and handling any issues that are beyond the project manager's control. When the projects' objectives are going to be exceeded, it is the sponsor's responsibility to decide on a course of action. Since Glen has determined that some project objectives will exceed the organization's risk thresholds, he should advise the project sponsor of the situation.

You are currently involved in controlling procurements on a mission critical project for your organization. A seller has been contracted to provide a high load winch system. Which input to this process should have been given special consideration by both the buyer and seller? A. Claims administration B. Approved change requests C. Organizational process asset updates D. Project management plan

B. Approved change requests When you are dealing with a contracted company, special consideration must be given to change requests by both the buyer and seller. If changes are made, the contract must be rewritten and the deliverables could be outside the original scope. It may even lead to the seller agreeing to terms they cannot meet.

As the project manager in charge of a mission critical project, it is important that you identify and categorize as many potential risks as possible. Which of the following will BEST help with this? A. Risk register B. Brainstorming C. Risk management plan D. Process analysis

B. Brainstorming Brainstorming is an information gathering technique used for identifying risks. In the brainstorming process, the project team, subject matter experts, and possibly others gather to generate ideas about project risk with a facilitator. Attempts are made to identify, define, and categorize the risks.

You are managing a construction project to build a new hotel for a customer. The budget provided is $300,000,000 with a two year completion schedule. Up to this point, $20,000,000 has been spent in planning, and project work has been in progress for a week. Already, there have been five major, unforeseen problems brought to your attention that need to be addressed. What should you do FIRST? A. Refer to the risk register to determine the strategy or strategies to implement. B. Bring the problems to the attention of the sponsor to have the business case re-evaluated. C. Submit five change requests to the change control board. D. Discuss the problems with your team members and brainstorm options.

B. Bring the problems to the attention of the sponsor to have the business case re-evaluated As there have been five major, unforeseen problems brought to your attention, the project has not been properly planned. As the project manager, you are responsible for bringing the major problems to the attention of the sponsor to have the business case re-evaluated. If it is determined that the project is no longer justified, the project will be prematurely closed.

Calvin, a project manager, has scheduled a meeting for his team to discuss problems that have developed over the course of the project. Lou, a team member responsible for assisting with updating the project schedule, expresses his concern about the time constraints over the next month. He is concerned there will not be enough time to attend the upcoming training seminar on how to use a new software program. This program is designed to help him with his tasks for maintaining the project schedule. Lou maintains that it is of the utmost importance to be able to attend the training. Jane, who is part of the project management team, needs Lou to be available to work on some key tasks. Jane reminds Lou and Calvin that the training seminar will be presented three months from today's date and Lou can attend it when there is more flexibility in the project schedule. Which action should Calvin take? A. Take into account Lou and Jane's points and let the team members come to a consensus B. Consider all aspects of the situation and check with key project stakeholders C. Let Lou decide when to take the training seminar D. Agree with Lou and let him attend the upcoming training seminar

B. Consider all aspects of the situation and check with key project stakeholders Considering all aspects of the situation and checking with key project stakeholders is a form of collaboration. It is important as a project manager that Calvin gets the viewpoint from all key project stakeholders, including the other project management team members, when it comes to important decisions that could result in introducing project risk.

Bob is leading a project rescue process. He's established control, improved the communication with the team and stakeholders. The product is stabilized, and performance seems to be improving. What can help Bob verify performance improvements? A. Annual performance reviews B. Consistent on-the-job reviews C. Product backlog D. HR system

B. Consistent on-the-job reviews Consistent on-the-job reviews can help Bob verify the performance improvements. You can also use meetings, whether in-person or video conferencing. Collaboration tools, project documents, and project management information systems can also help you verify performance improvements.

You are the project manager for a large manufacturing organization. You are currently managing a project designed to create a new line of fishing boats. Several weeks into the project, you are informed that John, the head of marketing, is concerned that the new boats will not provide any sales advantage over the current offerings. What is the FIRST thing you should do? A. Refer to the communication management plan to determine the escalation process for John's concerns. B. Consult the stakeholder engagement plan to determine how to gain John's support for the project. C. Contact John to determine the basis of his concerns and what can be included in the project to meet his expectations. D. Update the stakeholder register with information about John's concerns.

B. Consult the stakeholder engagement plan to determine how to gain John's support for the project. The stakeholder engagement plan is a subsidiary of the project management plan. It contains information about how to involve the different stakeholders in the project and gain their support. It also outlines how to communicate with different stakeholders, based on their interests, influence, and attitudes toward the project. The first thing you should do in this scenario is consult the stakeholder engagement plan to determine how to manage John's expectations and gain his support for the project.

While developing a new type of bearing that was meant to replace a recalled model, a minor quality issue was discovered. The bearings should have a diameter of 23 mm, with a +/-1 mm tolerance. A few bearings have been found to deviate from these limits. Which diagramming tool can be used to determine the work process's accuracy? A. Scatter diagram B. Control chart C. Run chart D. Pareto chart

B. Control Chart A control chart is a tool used in the quality management processes to determine whether a process is in control or out of control. It gauges this by providing mean and control limit information. If the data points fall within the control limits, then the process is considered to be in control, otherwise it would be out of control.

You are the project manager at Diallonic. One of the projects that you are currently managing is near its end. You are in the process of documenting information related to the strengths and successes of the project, as well as creating a listing of recommendations made by the project's team members. In addition, you are detailing how successful the project was by identifying the project objectives that have been met. What are you in the process of doing? A. Recording project historical information B. Developing the final project report C. Updating the lessons learned repository D. Updating project files

B. Developing the final project report In the scenario, you are developing the final project report. The final project report is commonly sent to all of the key stakeholders attached to the project. Regardless of the format chosen, the final project report should contain information pertaining to the positive points of the project, including project successes, the objectives that were met, and any process improvements that were made. In addition, the final project report should contain recommendations that team members provided throughout the project's life cycle. The final project report will also typically contain information such as any changes from the original success criteria agreed upon and results from a final financial analysis.

You are defining relationship types as part of creating a project schedule network diagram. Statistically, which is the MOST commonly used relationship type? A. Start to start B. Finish to start C. Finish to finish D. Start to finish

B. Finish to start The precedence diagramming method (PDM) is a widely used network diagramming method that lets you display four types of activity dependencies. With a finish to start relationship, work on one schedule activity can be initiated once the preceding schedule activity is completed. The finish to start precedence relationship is the most common type of relationship.

You are the project lead at a new startup that is looking to create a bartering platform for goods and services. The team has a limited budget and wants to deliver on items in iterations that bring the most business value to the users. What governance framework should the team use? A. Governance agendas B. Governance gates/checkpoints C. TOGAF D. ITIL

B. Governance gates/checkpoints Governance gates/checkpoints allow the project manager to take a step back from the iteration and review the project budget, scope, and viability.

Jim is managing a project that has been underway for several weeks. A problem has been encountered that may cause a conflict between some of the project stakeholders. Where would you document who is responsible for resolving the problem? A. Communications management plan B. Issue log C. Stakeholder register D. Stakeholder engagement plan

B. Issue log The issue log enables you to keep track of identified and potential issues as they arise to limit their impact on the project and to ensure a common understanding. You give each issue a tracking number and describe its impact if it is not resolved. You also identify who the issue has been assigned to for resolution. All the relevant dates, such as when the issue originated, when it should be resolved, and the date of actual resolution are also recorded. Lastly, you list the action status of the issue.

You are managing a project that has been underway for several months. An issue has been encountered that will delay the project and possibly prevent it from finishing on time. A corrective action has been identified that will ensure the project is able to be completed on time. Where will the corrective action be tracked as it is implemented? A. Close Project or Phase B. Monitor and Control Project Work C. Perform Integrated Change Control D. Direct and Manage Project Work

B. Monitor and Control Project Work The Monitor and Control Project Work process is responsible for performing corrective actions. Monitoring and controlling are two distinct activities: 1. Monitoring involves gathering information about the project's performance. This helps you detect trends by identifying any deviations from or risks to the project plan. Then, you can take preventive or corrective action if needed. 2. Controlling activities in the Monitor and Control Project Work process involves taking action to correct problems or deviations you discover through monitoring activities. This includes preparing change requests, monitoring implementation of corrective actions, adjusting project baselines to account for approved changes, and monitoring the execution of risk response plans.

You are a project manager working for the healthcare system. You have been tasked with overseeing the implementation of a new computer infrastructure at the local hospital. You are currently ensuring that all change requests are processed accordingly. In which process are you currently involved? A. Close Project or Phase B. Perform Integrated Change Control C. Monitor and Control Project Work D. Validate Scope

B. Perform Integrated Change Control The Perform Integrated Change Control is the process of involved with all changes requests. This includes the following activities. 1. Reviewing and approving change requests 2. Managing changes to deliverables 3. Managing changes to primary project artifacts: project documents and the project management plan 4. Communicating the decisions about the changes

You are managing a landscaping project for the city. The project's purpose is to decorate the park to commemorate the city's 200th anniversary. The official flower is in short supply due to a heat wave in the area in which they are grown. Therefore, the price per plant will be higher than originally planned. While a potential supplier shortage was an identified risk, it was not due to a heat wave causing a shortage in the supply chain. You are in the process of reassessing the project risks, but need to know what the tolerances for the original project risks were. Where do you find this information? A. Risk register B. Project management plan C. Risk audit D. Risk reviews

B. Project management plan The project management plan, which contains the risk management plan, includes the risk tolerances. It also identifies the assignment of resources to the project risks. The project management plan is a consolidation of all the subsidiary management plans.

You are in the process of planning quality. By effectively identifying the projects quality specifications, which end result will come from planning project quality requirements? A. Project documents updates, quality metrics, and work performance information B. Quality management plan, quality metrics, and project documents updates C. Quality management plan, quality control measurements, and quality checklists D. Project management plan updates, quality metrics, and change requests

B. Quality management plan, quality metrics, and project documents updates The Plan Quality Management process generates the outputs that enable you to manage, control, and improve quality. The outputs for this process are the quality management plan, quality metrics, project management plan updates, and project documents updates.

You are working closely with the customer and sponsor to determine the high-level scope of the project. Which activity would you perform? A. Perform stakeholder analysis to determine expectations and to gain support for the project. B. Record any assumptions on the scope and document any potential risks for further validation. C. Create a Stakeholder Engagement Assessment Matrix to define the level of engagement for each stakeholder. D. Aggregate activity costs back to the work package level so that they can be controlled, measured, and managed.

B. Record any assumptions on the scope and document any potential risks for further validation

You are working closely with the customer and sponsor to determine the high-level scope of the project. Which activity would you perform? A. Create a Stakeholder Engagement Assessment Matrix to define the level of engagement for each stakeholder. B. Record any assumptions on the scope and document any potential risks for further validation. C. Aggregate activity costs back to the work package level so that they can be controlled, measured, and managed. D. Perform stakeholder analysis to determine expectations and to gain support for the project.

B. Record any assumptions on the scope and document any potential risks for further validation Assumptions are made for certain details of a project when specifics are not known. These assumptions should be documented in an assumption log when determining the high-level scope so that they can be revisited during planning when more details become available. Any risks associated with an assumption should also be recorded.

Lewis is a project team member taking part in team building exercises with the project manager and other team members. Lewis is shy and typically keeps to himself unless prompted for his input. Lewis is struggling with the current communication activity. Lewis wishes that he could be more like Becky. Becky is very well liked and highly regarded by everyone else. While she is not part of the project management team, she is seen by others as a role model since she is able to get others to see her way on many issues. Which type of power does Becky possess? A. Coercive power B. Referent power C. Reward power D. Expert power

B. Referent Power Becky possesses referent power. She can influence and lead others by virtue of her charisma. Referent power is based upon another person liking you or wanting to be like you. It generally requires a special personality as well as a special set of circumstances to create someone with this kind of power.

An internal project is being carried out by a large organization that includes various functional groups including a quality control team and a quality assurance department. Mark, who is a member of the quality control team, has taken measurements from 100 random samples and plots them on a control chart. He notices that 35 of the 100 random samples have measurements that are not within specifications. Mark brings this to the attention of Kelly, the project manager. Kelly reviews the results and determines that there should not be this many measurements outside the specifications. What should Kelly do NEXT? A. Ask your company's quality assurance auditor to note any deficiencies in the processes involved with creating the samples. B. Request assistance from your company's quality assurance department. C. Review the quality management plan to ensure that Mark is documenting the numbers correctly. D. Request a project team member take corrective action and log the corrective action in the issue log.

B. Request assistance from your company's quality assurance department The quality measurements indicate that the samples are not within specifications. When this is brought to Kelly's attention, she should request assistance from the company's quality assurance (QA) department or audit department. The QA department is responsible for performing quality assurance activities such as performing a quality audit to help determine why so many samples are not within specifications.

Your company has tasked you with creating a data sharing platform for supply chain partners. Your team is in the planning phase of the project and looking to develop the project to meet predefined criteria. What document will you use to help subdivide tasks and create a milestone in your work breakdown structure? A. Assumption log B. Requirements documentation C. Risk breakdown structure D. Scope baseline

B. Requirements documentation In a traditional waterfall development the inputs into creating the work breakdown structure are the project management plan, scope management plan, scope statement, requirements documentation, and organizational environmental factors.

There are quality issues with the last iteration and the stakeholders are not happy. Not only do they not meet the quality expectations, they demand additional security features on the site. Also, half your team maybe reassigned to a higher priority project. Which issue should you focus on? A. Quality issues B. Resources C. Stakeholders D. Security features

B. Resources You should focus on the resources first. If you don't have the resources, the rest of the issues will compound. All the issues can be dealt with appropriately but without a solid team in place, the project is in a critical situation. It is the responsibility of the project manager or Scrum Master to prioritize and address critical impediments.

You work for an organization that has a strong matrix structure. They are looking for ideas for innovative projects that will help them stay competitive in the current market. Which action is the FIRST thing that you should do to develop relevant ideas? A. Interview key stakeholders in your organization B. Review your organization's strategic goals C. Perform a brainstorming session D. Review historical information and the lessons learned register

B. Review your organizations strategic goals One of the key criteria used by organizations to select projects is to determine if it aligns with their strategic goals. If a project does not align with their strategic goals, there is little chance that they would consider the idea. For instance, if one of the strategic goals of your organization is to lower operational costs, you would not want to propose a project idea that involved adding additional staff and training to improve customer service. For the best chance of developing a relevant project idea, you should review your organization's strategic goals first.

You are in the process of creating the scope baseline for a project you are managing. You need to include all of the following EXCEPT: A. Project scope statement B. Scope management plan C. WBS dictionary D. WBS

B. Scope management plan The methods that will be used in controlling the scope throughout the project are described in the scope management plan. It is developed by the project team during the Plan Scope Management process. It provides guidance on how the project scope will be defined, documented, verified, managed, and controlled. The scope management plan is not part of the scope baseline.

Stan is a project manager for a large construction company that builds residential homes and office buildings. The project he is currently leading involves the development of a new office complex in the downtown area of a large city. He requires building materials before he can continue with the project. While procuring the needed materials, which document will Stan be responsible for creating? A. Teaming agreements B. Source selection criteria C. Correspondence D. Proposals

B. Source Selection Criteria

As the project manager for your organization, you are responsible for also looking after any project-related procurements. Which of the following BEST describes when project procurements can be closed during the project life cycle without the risk of facing a penalty? A. At any time by either party B. When all obligations have been met by both parties C. At any time by the customer D. When all obligations have been met by the vendor

B. When all obligations have been met by both parties A contract can be closed by either party once all of the obligations have been met by both parties.

You have completed the planning of your project and project work is being carried out. Which activity should you be doing while executing the project? A. Examining the compliance of each work product B. Checking the variation of the results with the scope baseline C. Watching out for non-critical risks increasing in importance D. Monitoring payments made to the sellers

C. Watching out for non-critical risks increasing in importance

Calvin, a project manager, has scheduled a meeting for his team to discuss problems that have developed over the course of the project. Lou, a team member responsible for assisting with updating the project schedule, expresses his concern about the time constraints over the next month. He is concerned there will not be enough time to attend the upcoming training seminar on how to use a new software program that is designed to help him with his tasks for maintaining the project schedule. Lou maintains that it is of the utmost importance to be able to attend the training. Jane, who is part of the project management team, needs Lou to be available to work on some key tasks. Jane reminds Lou and Calvin that the training seminar will be presented three months from today's date and Lou can attend it when there is more flexibility in the project schedule. Calvin asks Jane and Lou to come up with a solution. Which action is Calvin taking? A. Calvin is problem solving B. Calvin is being accommodating C. Calvin is retreating from the situation D. Calvin is forcing a resolution

C. Calvin is retreating from the situation By letting Jane and Lou come up with a solution, Calvin is retreating from the situation. Avoiding is a conflict resolution technique where the project manager retreats from a potential or actual conflict between project team members.

You are managing a project designed to create an environmentally friendly concept home. You need to identify the total funds required. Which method would BEST be used to achieve this? A. Analogous estimating B. Funding limit reconciliation C. Cost aggregation D. Parametric estimating

C. Cost aggregation Cost aggregation means adding together the activity cost estimates for each component in the WBS. You first aggregate the costs of activities in the work packages. From there, you aggregate work package costs to arrive at the costs of components above them in the WBS. By aggregating the cost estimates all the way up the WBS, you establish a cost estimate for the project as a whole.

You are the project manager at Diallonic. One of the projects that you are currently managing is near its end. You are in the process of documenting information related to the strengths and successes of the project, as well as creating a listing of recommendations made by the project's team members. In addition, you are detailing how successful the project was by identifying the project objectives that have been met. What are you in the process of doing? A. Recording project historical information B. Updating the lessons learned repository C. Developing the final project report D. Updating project files

C. Developing the final project report Regardless of the format chosen, the final project report should contain information pertaining to the positive points of the project, including project successes, the objectives that were met, and any process improvements that were made.

Amanda works for company that has been built on the principles of providing secure solutions. She has been assigned a project for a mobile medical lab application. This is a new field of business for the company, and it is important that this project is successful. During the first iteration, a developer has included an encryption methodology that has been known to have flaws. The methodology was chosen because it reduced the complexity of the project and the processing overhead. The problem was identified by a client after the fourth iteration of the project and re-work will be required. The issue has hurt client trust and some clients have stopped utilizing the mobile application. How could this situation have best been avoided? A. Hold staff publicly accountable for their mistakes B. The project charter should have included organizational principles C. During interation planning, ensure the a Definition of Done accompanies each product backlog item D. Ask clients to conduct penetration testing if they have concerns

C. During iteration planning, ensure that a Definition of Done accompanies each product backlog item A clear Defintion of Done will help to minimize misunderstandings and disagreements about whether the product increment meets requirements after each iteration. The Definition of Done should include funtional requirements as well as non-functional requirements, such as the security requirement that was mentioned in this scenario.

You have been assigned to lead a project soon after it was selected by your organization's project management office. The project sponsor has provided you with a completed business case and benefits management plan, in addition to your organization's historical information on a similar project. Which tool or technique are you going to use to assess this information? A. Organizational process assets B. Project management information system C. Expert judgment D. Focus groups

C. Expert Judgment (Judgment provided based upon expertise in an application area, knowledge area, discipline, industry, etc., as appropriate for the activity being performed. Such expertise may be provided by any group or person with specialized education, knowledge, skill, experience, or training.) A. OPA - plans, processes, policies, procedures, and knowledge bases that are specific to and used by the performing organization. B. PMIS - An information system consisting of the tools and techniques used to gather, integrate, and disseminate the outputs of project management processes. D. Focus Groups - An elicitation technique that brings together pre-qualified stakeholders and subject matter experts to learn about their expectations and attitudes about a proposed product, service, or result.

Heather is leading a project team for a software engineering firm. The project is designed to create customer tracking software for call centers. She has scheduled an instructor-led training session for the team to learn the newest features available in the development platform recently purchased. Which action is Heather in the process of doing? A. Conducting a team building activity B. Executing the resource management plan C. Improving the skill set of the project team members D. Identifying the skills required to complete product development

C. Improving the skill set of the project members By scheduling an instructor-led training session for the team to learn new features for the development platform, Heather is in the process of improving the skill set of the project team members. When project team members are weak in specific areas, those skills may be developed through formal or informal training. This is a technique used in the Develop Project Team process.

You are managing the execution of project work on a job site to convert an old nursing home into a new office complex. A sub contractor working on the job notices that the insulation needs to be replaced since it does not meet the customer's requirement for a specific R-value. You analyze the situation and discuss options with the project team members including the sub contractor. The best option in this situation is to replace the insulation. The cost for replacing the insulation is an additional $15,000. After documenting the issue and communicating the information to the customer, you need to update some project information. Where will you document the reasons why the specific corrective actions were chosen? A. Assumptions log B. Change log C. Lessons learned register D. Project records

C. Lessons learned register You document the reasons why the specific corrective actions were chosen in your lessons learned register. This information becomes part of the organization's historical database for use on future projects.

Amanda has just finished the daily stand-up meeting. The team is developing a new video platform for smart televisions and devices. During the stand-up meeting, a staff member mentioned an issue he was having with implementing voice commands and some privacy concerns he had. Amanda brought this information to the attention of the product owner and product users to gain input. As a group, they suggested that the voice recording be reworked. How can Amanda best do to address the change in project scope? A. Move the user story to the next iteration B. Ask the project owner for a higher budget C. Meet with the project team to discuss options for delivery D. Move the user story to the product backlog

C. Meet with the project team to discuss options for delivery Any changes to project scope or the product backlog should be resolved as a group. Each person on the team may have a different idea on how to resolve the problem that could be valuable in finding a workable solution.

You are managing a project that has received bad publicity in the local news. This is due to the project being behind schedule, all personnel being devoted to production, and proper cleanup not being performed. There was an effort to bring the project back on schedule, but the public was more concerned with debris making a mess of community. The decision to move personnel from cleanup to production would have been made during which process? A. Direct and Manage Project Work B. Perform Integrated Change Control C. Monitor and Control Project Work D. Validate Scope

C. Monitor and Control Project Work The primary focus of the Monitor and Control Project Work process is the project manager managing how the scope is executed. It was determined in the scenario that the work was behind schedule. Therefore, by means of control project work, personnel were taken from one task and put on the primary task.

You have been named the project manager very early in the project lifecycle and have been asked to take over the creation of the project charter. Which activity would you perform? A. Sign off on the project charter B. Calculate the projects EV C. Perform a ROM estimate D. Create a multi-criteria decision analysis

C. Perform a ROM Estimate The rough order of magnitude estimate (ROM Estimate) provides insight on whether or not the project should move forward. This will provide the decision-makers an estimated completion time and cost, and how well it stacks up against the estimated level of effort. High-level planning occurs during the initiation processes. Detailed estimates are not usually possible at this stage of the project; therefore, the ROM estimate is used for the budget and schedule estimating.

The sprint review revealed significant setbacks. The team is overestimating their throughput and is placing blame on others. The product owner is highly stressed over the backlog and argues with the team. You are frustrated at the situation and defend the team. The team disperses and the product owner is angry and demands more resources, or he will quit. How should you handle this situation? A. Let him quit B. Accommodate the product owner C. Retreat from the situation D. Find a creative compromise

C. Retreat from the situation Retreating from a highly volatile situation would be best in this situation. If you or the product owner are prone to outbursts, it is better to withdraw from the situation and allow some time to calm down and reflect. It may be better to postpone an issue than to deal with it with clouded emotion. Keep in mind, failing to address the issue eventually will cause more conflict overtime.

Which statement is NOT true about the configuration management system? A. The configuration management system is part of the project management information system. B. The configuration management system will define procedures to control any changes. C. The configuration management system is a sub-component of the overall change management system. D. The configuration management system may include methodologies used to approve changes and tracking systems.

C. The configuration management system is a sub-component of the overall change management system The configuration management system along with, but separate from, integrated change control makes up the overall change management system.

You are working on implementing a new corporate intranet. The project has a set timeline for delivery and is to be built to scope. During a recent stakeholder meeting you noticed a talkative employee has shown some aversion to the new product. You are concerned that this individual might derail your launch and possibly cause problems with user adoption. What should you do? A. Ask the individual to speak up during the meeting and address concerns openly B. Update your stakeholder register to include the employee C. Update the risk register and work on a mitigation strategy D. Update the project plan to include more time for use adoption training

C. Update the risk register and work on a mitigation strategy The project is using the traditional waterfall methodology. When you notice a personality issue within a project team or from a stakeholder within waterfall projects you need to take a measured approach. In this case, you would want to update your risk register to include change aversion and come up with a mitigation plan to help ensure project success.

A project to implement new accounting software is underway. You have been working on the project and recently achieved a major milestone. During a recent project status update a stakeholder has mentioned that they felt left out of the decision-making process and that the solution being implemented will not work. In consulting your stakeholder register, you notice the individual has medium interest and low influence on the project. You are concerned that the individual may start to convince other stakeholders that the project is doomed for failure. What should you do? A. Update the risk register to show a risk of change aversion and create a mitigation strategy B. Ignore the comment and move on with the project C. Update the stakeholder register to medium influence on the project and take input from the stakeholder, as required D. Conduct a 1-on-1 meeting with the stakeholder and implement their proposed changes to the project

C. Update the stakeholder register to medium influence on the project and take input from the stakeholder, as required In traditional project management, the stakeholder register contains a list of key stakeholders along with their interest and impact on the project. In this case, the individual may have initially been assessed as low impact, but it is important to get ahead of potential project problems. Negativity can have a large impact on a project, and it should be carefully managed. You should update the stakeholder register accordingly and begin asking the individual for input.

Steve is working on a project to build a lead generation and quotation app for a client. The app will allow mobile sales representatives to connect back to the corporate office in real-time. The sales representatives will be able to connect into the local product database and put live pricing data in front of clients. The platform should help increase remote sales by up to 20% and reduce the lag time between lead generation and sale by 50%. You have just finished your first sprint and are ready to test the app in the field. What can you use to best demonstrate the value of the app to your sales team? A. During onboarding, mention the improved speeds to your clients B. Add an analytics platform as a user story to a future iteration C. Use key performance indicators and benchmarks to show the business improvement D. Hold a meeting with key stakeholders to discuss the improvements

C. Use key performance indicators and benchmarks to show the business improvement Agile and waterfall methodologies both use key performance indicators to demonstrate the value of the product. In this case, the performance indicator could be compared to a benchmark to show the improvement over time. By using key performance indicators and baseline data, you are giving the product users real data that shows the improvement over the previous methodology or product.

You are a procurement specialist working for a large corporation. Your team is responsible for a new long-term project designed to procure a fleet of forty specialized search and rescue helicopters. Your goal is to transfer as much risk as possible to the seller, but you are willing to offer incentives for efficient production. Refer to the contract outline for the details. Description: Value Target Cost: $2,000,000,000 Target Profit: $200,000,000 Target Price: $2,200,000,000 Ceiling Price: $2,450,000,000 Share Ratio: 80% Buyer, 20% Seller Which contract type does this BEST describe, and what is your PTA? A. Fixed-price-plus-incentive-fee, and a PTA of 0.90 B. Cost-plus-incentive-fee, and a PTA of $2,450,000 C. Fixed-price-plus-incentive-fee, and a PTA of $2,312,500,000 D. Cost-plus-incentive-fee, and a PTA of $1,960,000,000

C.Fixed-price-plus-incentive-fee, and a PTA of $2,312,500,000 A fixed-price-plus-incentive-fee contract would best suit the needs of this scenario, and the Point of Total Assumption (PTA) is $2,312,500,000. A fixed-price contract transfers most of the risk to the seller. This is because the buyer and seller agree up-front on a fixed fee. If the seller incurs overruns during the course of fulfilling the contract, they bear the associated costs. The added component of incentive in the fixed-price-plus-incentive contract will reward the seller for efficiently producing the helicopters. Review the following information for details on calculating the PTA for this scenario.

You are managing a large scale multi-year project for your organization. Which plan will you use to specify how versioning information will be tracked to ensure that the customer does not receive the wrong version of a product? A. Change management plan B. Quality management plan C. Scope management plan D. Configuration management plan

D. Configuration Management Plan The configuration management plan is used to describe the system you will use to track and control versions of deliverables, their components, and key documents.

You have identified a number of defects related to a component needed for a project deliverable. The project manager has asked you to determine the impact of each defect in a meaningful way. What should you do? A. Create a control chart B. Create a scatter diagram C. Create a run chart D. Create a histogram

D. Create a histogram Creating a histogram can help you determine the impact of each defect by quantitatively charting the results as bars. The longer or higher the bar, the greater the impact of the defect.

You are performing a preliminary analysis of the identified risks in the risk register, which entails prioritizing the risks based on the probability of occurrence and impact to the project. Which process are you currently performing? A. Reserve analysis B. Quantitative analysis C. Assumptions and constraint analysis D. Qualitative analysis

D. Qualitative Analysis A qualitative risk analysis examines risks from the risk register. This involves analyzing their probability of occurrence and the impact they would have on the project deliverables if they did occur. This can help improve project performance by allowing organizations to focus on high-priority tasks.

You are the project manager for a company that manufacturers automatic sliding doors. There has been a growing demand for replacement drive mechanisms for models that are less than a year old. You have created a chart to track the amount of warranty replacements for each month over the last two years. Which document has been prepared in this example? A. A flow chart to track overall defects B. A control chart to track overall defects C. A Pareto chart to track the rising trend D. A run chart to track the rising trend

D. A run chart to track the rising trend A run chart is used to track quality problem trends over a period of time. A basic example of a run chart is a chart that identifies the number of defects per month. By plotting the number of defects you have each month, you can determine if quality is getting worse or improving.

You have recently completed receiving formal acceptance of the deliverables from the customer. As the project manager for your company, you have another project scheduled to begin shortly, and you would like to have this project closed before the beginning of the next project. You have collected the lessons learned, and completed the final project report. Which final task still needs to be completed before you can officially close this project? A. Document stakeholder input B. Assign existing team members to tasks on the new project C. Archive project information D. Gather customer feedback

D. Archive the project information Archiving project information, such as lessons learned, financial information, and the final project report is required to close the project. Once archived, this historical information can be used by project managers in your organization for managing similar future projects. This information can include helpful documents such as warranties on assets purchased or services provided. The information may also be part of a legal compliance obligation.

Calvin, the project manager, has scheduled a meeting for his team to discuss problems that have developed over the course of the project. Lou, a team member responsible for assisting with updating the project schedule, expresses his concern about the time constraints over the next month. He is concerned there will not be enough time to attend the upcoming training seminar on how to use a new software program that is designed to help him with his tasks for maintaining the project schedule. Lou maintains that it is of the utmost importance to be able to attend the training. Jane, who is part of the project management team, needs Lou to be available to work on some key tasks. Jane reminds Lou and Calvin that the training seminar is important, but it will be presented three months from today's date and Lou can attend it when there is more flexibility in the project schedule. Calvin responds by agreeing that the training seminar is important and needs to be attended by Lou. Which part did Calvin play in this situation? A. Calvin was a collaborator B. Calvin avoided the problem C. Calvin forced a solution D. Calvin was accommodating

D. Calvin was accommodating By agreeing that the training seminar is important and needs to be attended by Lou, Calvin was accommodating in this situation. In general, accommodating is a conflict resolution technique used to show importance on where parties agree instead of focusing on their differences.

Grace, a project manager for a multinational corporation, has chosen the people for the project team roles identified in the human resource plan for a project developing a new accounting program. The team members are geographically dispersed across multiple continents. The communications management plan identifies the technologies to be used by the team members when communicating amongst each other. Which is the GREATEST obstacle that must be overcome to build an effective team? A. Local human resource policies B. Different time zones C. Disparate tools and technologies D. Cultural differences

D. Cultural differences When leading and managing a global team, cultural differences pose the greatest challenge to Grace because attitudes towards authority, rank, and position vary greatly by geographic region. These challenges may be tied to a variety of items such as differences in language, religion, gender roles, business practices, or local customs. Grace should put cultural issues on the agenda early to increase team awareness of these differences and to allow team members to express their concerns.

You and the project team are identifying the quality specifications for the project. Which statistical method should be used to determine the relationship between factors affecting a process and the end results of that process? A. Statistical sampling B. Control charts C. Benchmarking D. Design of experiments

D. Design of experiments Design of experiments (DOE) is a statistical method for determining the relationship between factors affecting a process and the end results of that process. Using DOE helps identify the key variables that can be altered to change and optimize processes. DOE is especially useful in the early stages of product or process design.

Mike, a project manager, is working on a construction project. He is in the process of conducting procurements for heavy machinery and steel that is needed for the project. He recognizes his friend Audrey as one of the sellers on the sellers list. After reviewing all the proposals from the various sellers and reviewing the bids, Mike would like to award the contract to Audrey's company. Her company has the reputation of having the most experience and the best product quality. In addition, her bid was the lowest received. However, he is not sure if he should, because Audrey is a friend and awarding the contract to her company could be perceived as a conflict of interest. Which action should he take? A. Take Audrey's company off the seller's list. B. Accept the proposal and bid from Audrey's company and award them the contract. C. Ask the project sponsor to decide who should be awarded the contract. D. Discuss the situation with the stakeholders before awarding the contract.

D. Discuss the situation with the stakeholders before awarding the contract Practitioners proactively disclose potential conflict of interest situations to the project stakeholders. With this in mind, Mike should first discuss the situation with the stakeholders. Before awarding the contract to Audrey's company, Mike will also need to develop a mitigation plan that identifies how the potential conflict will be handled, and get permission from the project stakeholders.

You are the project manager working on a project for your organization. You are currently working on the network diagram for the project. Refer to the exhibit. Which option presents the duration and the LS date for the activity presented in the diagram, assuming the first task starts on day 1? A. Duration = 4, LS = 18 B. Duration = 4, LS = 19 C. Duration = 5, LS = 19 D. Duration = 5, LS = 18

D. Duration = 5, LS = 18 The late start (LS) date for an activity can be calculated by adding the free float for the activity to the early start (ES) date. The formula would be LS = Float + ES. When applied to the formula, the result is as follows: LS = Float + ES LS = 3 + 15 LS = 18 Since the first task starts on day 1, the duration can be calculated by subtracting the ES date from the early finish (EF) date and adding 1. The formula would be Duration = EF - ES + 1. When applied to the formula, the result is as follows: Duration = EF - ES + 1 Duration = 19 - 15 + 1 Duration = 5

Sally is an experienced project manager and has been overseeing the training program across her matrixed organization. She is weighing the training costs and the benefits. Which is the best result-based metric to use in this scenario? A. Supervisor reports B. Test scores after training C. Employee feedback D. Employee turnover rate

D. Employee turnover rate Employee turnover rate or employee retention is an example of a results-based metric. The Kirkpatrick training evaluation model considers the learner's reaction to training, the knowledge gained, the learner's performance, and finally the tangible results.

Jake, a project team member, has been with Easy Nomad Travel for a year. Jake has a conversation with Catherine, who is another project team member. He makes the following statement:"I am no different than anyone else. Status and security matter a lot to me. But I also feel rewarded when my manager recognizes my personal contribution to a project." Which motivational theory does his statement BEST characterize? A. McGregor's Theory X and Theory Y B. McClelland's Acquired Needs Theory C. Vroom's Expectancy Theory D. Herzberg's Motivation-Hygiene Theory

D. Herzberg's Motivation-Hygiene Theory Herzberg's Hygiene-Motivation Theory of motivation, which was devised as a result of studying 200 engineers and accountants, can help you to better understand what motivates your team members. Hygiene factors concern the environment in which people work. Some examples of hygiene factors include salary, security, status, and working environments. Motivation factors, which are also known as growth factors, relate to what people do at work. Some examples of motivation factors include achievement and recognition. The statement made by Jake includes the hygiene factors of status and security, and the motivation factors of recognition and achievement.

Your team just finished their second iteration and some features were not delivered as expected. The product backlog is growing. The project is expected to be complete after 10 iterations, but at this pace, you have major concerns. What should the team do? A. Engage the stakeholders B. Increase the size of the team C. Review the data flow diagram D. Hold a retrospective

D. Hold a retrospective The first approach is to hold a retrospective at the end of each iteration. This will let the team evaluate what worked well and what didn't, and what can be done to improve the process. It is thought of as a lessons learned and helps keep the team and the individuals accountable to their own tasks and responsibilities.

You are managing the execution of the project work when one of the sellers provides you with a deliverable. This deliverable is needed for assembling one of the final deliverable for the customer. The deliverable does not meet all the requirements outlined in the technical specifications for the final deliverable. What is the MOST LIKELY reason for the seller's deliverable not meeting the specifications? A. The seller's staff does not have the required expertise to complete the deliverable to the specifications B. The project staff assignments were not clearly defined C. The requirements for the deliverable were not identified in the project charter D. Lack of a work breakdown structure and work breakdown structure dictionary by the seller

D. Lack of a work breakdown structure and work breakdown structure dictionary by the seller The most likely reason for the seller's deliverable not meeting the specifications is a lack of a work breakdown structure (WBS) and WBS dictionary by the seller. When a seller has been contracted to provide a deliverable for a project, they need to have some kind of direction for developing and maintaining a WBS and WBS dictionary to ensure that they will meet the requirements. If the seller does not properly develop the supporting contract WBS and WBS dictionary then the deliverable may not meet specifications.

The company you are working for has asked you to head up a new project. This project has the mission to transform the companies accounting department through the use of AI. You have been asked to develop it in iterations and deliver the project in incremental releases. The project will significantly change the roles of accountants within your organization. You are concerned that the change may negatively impact the organization as several senior staff members may feel threatened by the system. What should you do to best address your concerns? A. Conduct a workplace satisfaction survey B. Ask HR to prepare packages for staff members that may become disgruntled C. Ensure that the accounting manager is part of the development process D. Meet with the product owner and plan for training and onboarding to the new system after each iteration

D. Meet with the product owner and plan for training and onboarding to the new system after each iteration Technology is a wonderful tool for business, but major technological change can be threatening to staff. In order to ensure that the project is a success, it is best to engage with the product owner and discuss options for training and onboarding staff. This will help ensure that the transition between systems goes smoothly and that employees remain confident in their ability to conduct business.

Following a recent meeting with key stakeholders, Steve has been re-assessing the product backlog to determine what items should be priorities for the next iteration. In doing so, Steve has discovered that several of the current user stories in development will become dependent on a user story currently planned in the next iteration. Steve consulted with his lead developer and has been informed that the change planned would require a complete re-work of the user stories currently being developed. What should Steve do? A. Continue with the current iteration and accept the re-work B. Remove the planned user story from the product backlog C. Cancel the current user stories in development and move them ahead by 2 iterations D. Move the user story from the next iteration into the current iteration and prioritize accordingly

D. Move the user story from the next iteration into the current iteration and prioritize accordingly The priority is to deliver business value through Agile project management. In this situation, the project plan was not properly assessed for dependencies. Moving the user story into the current iteration is best in-line with Agile practices of evolving the project plan to deliver the most business value.

A new project team has been assembled to create a new flagship program for your organization. You have been asked to manage the project to deliver the most value with each version release. The last project you managed, the team got stuck in the storming phase and it caused delays in delivery. On this new project, you want to ensure that the project team works as a cohesive unit from day 1. What should you do? A. Allow your team to go through the forming, storming, norming, performing phases naturally B. Conduct teambuilding exercises C. Interview staff to ensure they fit the team culture you want to exhibit D. Negotiate a working agreement as a team

D. Negotiate a working agreement as a team There are several tools you can use to help teams move through the forming, storming, norming, and performing phases. Negotiating a working agreement as a team is an exercise that allows the team members to create their own rules for how the project will run. When the team creates their own rules as a group there is natural buy-in to those rules and all team members have a stake in ensuring that the rules are maintained.

You have been contracted by an organic honey startup company to design a process for efficient honey gathering. It is a daunting task trying to maintain the schedule, as there are many variables to consider related to the bee's honey production. Which option can be used to reduce the complexity of this task? A. Variance analysis B. Work performance information C. Organizational process assets D. Project management software

D. Project management software Project management software is a computer application that performs a series of analysis and forecasting related tasks. As it can be used to analyze and forecast time-related data, it could be used to reduce the complexity of this task.

You are a project manager for an organization that is moving from paper to a new payroll system where clients can access pay and tax statements online. The project is in its final phase. You wish to review information that was brought up by a specific project stakeholder during meetings, as you plan to follow up with them. Which asset would include this information? A. Project presentations B. Feedback from stakeholders C. Lessons learned documentation D. Project records

D. Project records Project records include memos, meeting minutes, and various other documents detailing the project. Meeting minutes include a summarized version of what was discussed during the meeting.

You are a project manager who has been recently hired by a large projectized organization. You have been assigned to an internal project and you are working closely with the project sponsor to develop the documentation that will formally authorize the first phase of the project. Who is responsible for providing information on the business needs? A. External customer B. Users C. Project manager D. Project sponsor

D. Project sponsor In this scenario, the project manager and sponsor are in the process of developing the project charter, which will be used to formally authorize a project or an individual phase of a project. One of the key inputs to creating a project charter is the business case, which includes information on the business needs for the product or service.

Your boss has assigned you as the project manager for the design phase of a new product that is in the very early stages of development. The phase has not been officially approved and there is pressure from your boss to start planning as soon as possible. Which action should you take FIRST? A. Establish how you will plan scope, schedule, cost, quality, human resources, communications, and risk to start the development of the project management plan. B. Finalize the initiation process and hold a kick-off meeting to initiate the start of the planning stage of the project phase. C. Analyze stakeholder requirements and develop a stakeholder management strategy. D. Review business and compliance requirements, and historical information to define high-level requirements and risks.

D. Review business and compliance requirements, and historical information to define high-level requirements and risk Before a project or phase can be officially approved, the project manager needs to reach an agreement with the sponsor and customer on the scope of the project or phase. If you are just beginning initiation, then you will need to review any business and compliance requirements that have been provided to define the high-level scope. This includes documenting any high-level risk and constraints on the project.

You need to select a vendor to create an application for your organizations accounting department. Which of the following statements are true about conducting procurements? A. Large differences in cost estimates from the procuring organization and a professional estimator can indicate an ambiguous project charter. B. Payments and pricing are one of the subjects that are covered during bidder conferences. C. All government contracts require advertising for the public. D. Simple procurements only require acceptance on the seller's part.

D. Simple procurements only require acceptance on the seller's part The statement that simple procurements only require acceptance on the seller's part is true. This is because the buyer sets the terms for the procurement. Therefore, the negotiation process that can be involved with a complex procurement is not required.

You have recently moved into a project management role at a new company. The company has been in business for a few years and has brought you on to create a new product. The project team has been working together for a long time. You notice during your first brainstorming session that staff are reluctant to speak out with their ideas. All the product backlog ideas have come from just two of the seven team members. You recognize there are 2 dominant individuals within the group, but the success of your project relies on the input from all seven members. What should you do? A. Continue with the project and hope that the shyness will go away over time B. Recognize that groupthink is creeping in and remove the 2 dominant team members from meetings C. Review lessons learned documents form previous projects to see what works D. Solicit ideas on an individual basis

D. Solicit ideas on an individual basis Groupthink is dangerous, and you will need to adjust your project management style to best fit the emotional needs of your project team and stakeholders. In this case, you have several introverted individuals that are unwilling to share their opinions in a group setting. They may be more forthcoming with information on an individual basis.

You are in the process of performing integrated change control for a project you are managing. Which statement is true about the configuration management system? A. The configuration management system is an essential part in creating quality control measurements. B. The configuration management system is an organizational process asset that can influence the integrated control process C. The configuration management system is the overall change management system. D. The configuration management system will define procedures to control any changes.

D. The configuration management system will define procedures to control any changes. The configuration management system formally documents the physical characteristics that make up a product and the methods to control changes to the characteristics of the product. It also records and reports any changes to the products, and audits the products to verify conformance.

Which of the following should be included within the process improvement plan? A. Updates to the stakeholder register B. The flow to be used for the new process C. Lessons learned about a similar past process D. The metrics for the current process

D. The metrics for the current process The metrics for the current process are included in a process improvement plan. Process metrics are used with control limits to help analyze the efficiency of a process. Other areas commonly included within the process improvement plan include process configuration, process boundaries, and improvement performance targets.

You are managing new staff members who are performing the work to create various procurement items. One of the team members fails to provide you with a report on the status of the procurement item that they are working on. What is the MOST likely reason that you did not receive the report? A. The team member was too busy working on other tasks B. The report was misplaced before it could be sent C. Status reports were not listed as one of the requirements in the project charter D. The requirement for reports was not included in the procurement statement of work

D. The requirement for reports was not included in the procurement statement of work The procurement statement of work needs to clearly outline all the work required for the procurement item, including any reports that need to be completed. If this requirement was not included, then it is the most likely reason for not receiving the report.

Which indicator BEST shows that a work package is decomposed to an appropriate level? A. The results of related work packages can be measured and verified to be within specification. B. The cost can be estimated based on the activities that make up the work package. C. The work can be completed within four hours. D. The work can be completed within a reporting period.

D. The work can be completed within a reporting period Criteria used to determine whether work packages are sufficiently broken down requires being able to answer the following questions: 1. Can cost and time be estimated without further break down? 2. Can the result be measured and verified? 3. Can the work be completed within a reporting period? If the answer to any of these questions is no, then further decomposition is required.

A small development office has recently hired you as a project manager to oversee the development of a new analytics product that will be sold to freight companies throughout North America. The office currently has 2 other project managers that are actively juggling projects and 15 developers. The office uses a dynamic people model and programmers will often jump between projects during the daily stand-up meeting. You are on a tight timeframe, but your project has not been given priority over any other ongoing project. What is the best method of planning resources for this project? A. Meet with the other project managers and ask for dedicated resources B. Add a 20% slack to your project schedule to allow for potential staff shortages C. Add a 20% budget slack to the project to hire contracted resources, as needed D. Update your assumption log, and risk register accordingly and let key stakeholders know of the possible challenges

D. Update your assumption log, and risk register accordingly and let key stakeholders know of possible changes The risk register is used to monitor and manage potential risks to the project. The assumptions log is used to document any assumptions made in the allocation of resources for the project. These two documents will need to be updated to reflect the assumptions made and the risks assumed by the project. Key stakeholders should be made aware of the risks involved in the project as they may be able to provide dedicated resources to mitigate the risk or are willing to accept the risk prior to project kickoff.