PocketPrep Domain 3

At a hospital, which of the following is an example of an input? a. labor b. trays c. employee satisfaction d. meals

a, labor

Using the information below, determine the net profit. sales - $177,567 payroll - $86,750 rent - $20,850 taxes - $4,580 depreciation - $1,998 supplies - $3,248 a. $60,141 b. $62,139 c. $39,711 d. $66,719

a. $60,141

A company has 80 full-time positions. How many employees are necessary for everyday coverage, including FTEs and relief workers? a. 124 b. 168 c. 44 d. 80

a. 124 1.55 x 80 = 124 1.55 = number of employees required for the daily coverage of a full-time position

How many relief employees do you need if you have 40 full-time employees? a. 22 b. 42 c. 62 d. 72

a. 22 40 x 0.55 = 22 relief workers

Kaitlin is opening a neighborhood craft coffee shop, and she desires a 25% food cost percentage. What should her markup factor be? a. 4 b. 2.5 c. 0.25 d. 25

a. 4

You purchase a 26 lb turkey at $0.54/lb. The raw purchase price is $14.04. After deboning and cooking, the edible portion is 14.3 lbs. What is the yield? a. 55% b. 18% c. 3.84% d. 98%

a. 55%

The ANDs 2017 Scope of Practice was revised to include which of the following key updates to nutrition and dietetics practice? a. changes in ethical billing practices b. changes to the CDR's professional development portfolio c. Changes in the academy membership classifications d. new electronic medical record charting guidelines

a. changes in ethical billing practices

Caitlin applies to a local company that regularly hires college students to work on construction crews. The construction manager tells her to apply for a secretarial job at the company's headquarters. As caitlin is leaving, she overhears the manager tell a coworker that he did her a favor since construction is really a mans job. What regulatory compliance is she protected under? a. civil rights act b. equal pay act c. unemployment compensation d. national labor relations act

a. civil rights act

a dietitian, Susie, has a private practice. She had been providing general nutrition services to adults and children over 5. She decided to change her focus to providing weight loss counseling to adults over 35. What type of market strategy does Susie have now? a. concentration strategy b. specialized strategy c. multifocal strategy d. multisegment strategy

a. concentration strategy concentration strategy - finding a niche market

Which components best reflect the goals on Continuous Quality Improvement? a. customer satisfaction, data collection, team involvement b. data-driven, little variation, eliminate errors c. customers, culture, counting d. using less human effort, space, capital, and time

a. customer satisfaction, data collection, team involvement

A restaurant has decided to change its name to either Jane's Steakhouse or The Texas Steak House". The CEO is hosting a vote on the new name and will be accepting the majority decision. What type of leadership style is this? a. democratic b. consensus c. autocratic d. participative

a. democratic

Grace believes her schools policy for supervised practice placement is unfair. During a meeting with the assistance director of the nutrition program, Professor Kirstin, she explains why the policy is unfair and her ideas for alternative solutions. Professor Kirstin sets a department-wide meeting to resolve the conflict by a majority vote. What type of conflict resolution is Kirstin using? a. dominance and suppression b. compromise c. integrative problem-solving d. forcing

a. dominance and suppression

"Accelerate improvements in global health and well-being through food and nutrition" is an example of which type of statement? a. mission b. strategy c. vision d. objective

a. mission

A company called World Wide Healthy Food Inc. writes the following statement, "To organize the world's freshest produce and make healthy food universally accessible and useful". What the of statement is this an example of? a. mission b. policy c. strategy d. vision

a. mission

What type of budget is focused on answering the question, "why is the money being spent?" a. performance b. fixed c. incremental d. flexible

a. performance

A doctors office decides to run a marketing campaign for their new metabolic testing equipment by advertising at a medical conference, offering 40% off for any referred patients who purchase a metabolic testing package. In this example, the doctor's office is which part of the marketing mix? a. place b. price c. product d. promotion

a. place

What are the written guidelines for decision-making meant to ensure that organizational members' actions are consistent with the organizations objectives and strategies? a. policies b. rules c. procedures d. vision

a. policies

Thomas is a new dietitian on staff and has come to you, the manager, to tell you he is struggling with his workload and finds his job too demanding. What should you do to enhance Thomas's performance? a. reduce his patient load b. increase nutritional education assignments c. add extra employee trainings d. incorporate a 1:1 manager meeting each week

a. reduce his patient load

What is the purpose of total quality management? a. to encourage employees to identify problems and find solutions to improve the overall performance of the organization b. to document appropriate care patterns and identify areas needing improvement c. to plan what is to be done, study the results, and act on the results d. to encourage employees to ask how to company is doing and how they can do better

a. to encourage employees to identify problems and find solutions to improve the overall performance of the organization

An employee of an organization who represents and defends the interests of his/her fellow employees but who is also a labor union member and official is referred to as any of the following EXCEPT: a. union shopper b. shop steward c. union steward d. union representative

a. union shopper

Rachel was hired as a diet tech at a local community hospital. During her orientation, she was given material that outlined the work she was expected to perform, the procedures to use, and a time schedule. What type of material was she given? a. work schedule b. job description c. organizational chart d. job specification

a. work schedule

Cody's Prime Seafood & Steakhouse introduced a special "surf & turf" menu item this month. What should the selling price be for the new menu item using the prime cost method? raw food cost - $18.60 food cost percentage - 35% labor cost = 12 minutes at $13/hour labor cost percentage - 48% a. $22.32 b. $25.44 c. $34.04 d. $21.20

b. $25.44 prime cost - raw food + labor costs = prime cost (18.60+13/60 x 12 mins (2.60) = 21.20) markup factor - food cost % + labor cost % (35+48=83%. 100/83 = 1.2) selling price = prime cost (21.20) x markup factor (1.2) = 25.44

At the end of a 12-month period, a nutrition consulting practice has an 8.5% turnover rate and 40 positions in the department. How many employees were terminated and replaced? a. 2.55 b. 3.4 c. 4.7 d. 0.825

b. 3.4

Employees at a local sandwich shop work 8-hour shifts and can make 9 sandwiches per labor hour. On a normal business day, the shop sells at least 250 sandwiches. Next tuesday, the shop is having a "buy 1, get 1 free" promotion and is expecting to sell at least 450 sandwiches. What is the minimal number of total employees needed next Tuesday? a. 6 b. 7 c. 10 d. 22

b. 7

To start identifying a target market, a manager should address all of the following questions, EXCEPT which one? a. Who are the current customers? b. Does the product meet out customers needs? c. how many customers are in the potential market? d. what are the unique needs of the customers?

b. Does the product meet our customers needs?

Which of the following scenarios is an example of upward communication? a. the nutrition department head sends a list of dietetic internships to the program coordinator b. Josh meets with his food service manager on his last day of work for an exit interview c. the RD tells the RN the patient has not had a bowel movement in five days d. the building inspector provides information about the inspection to the director of food service

b. Josh meets with his food service manager on his last day of work for an exit interview

During the summer, a local food service company hired high school students. The food service manager has asked 17 y/o Rachel to set up and operate the meat slicer. Is this allowed? a. yes, because she is expert from child labor laws due to her age b. no, because child labor laws prevent it c. no, because the ADA prevents it d. yes, because she is enrolled in a food-related program

b. No, child labor laws prevent it

Which of the following documents serves as the ANDs position on the essential roles and activities of the RDN in the direction and delivery of food and nutrition services? a. Standards of Practice in Nutrition Care b. Scope of Practice c. Code of Ethics d. Standards of Professional Performance

b. Scope of Practice

Ellen is a clinical nutrition manager at a hospital. She believes her employees love to work as clinical dietitian's, will constantly learn new things, and will continually work more efficiently as a team. a. Theory X b. Theory Y c. Theory Z d. Game Theory

b. Theory Y

Which management theory reflects the basic tenet that there is one best way to complete every job, that there is one best way to create an organization, and that the organization should be arranged in a rational manner? a. human relations b. classical c. unity of command d. unity of direction

b. classical

Joshua is the manager at Brewer's Bagels. His raw-food cost on an onion bagel is $0.9874 and he has a markup factor of 2.5. Accounting for hidden losses in preparation, cooking, and serving, what should his realistic selling price be? a. $1.38 b. $2.47 c. $2.72 d. $2.76

c. $2.72 to compensate for hidden losses, add 10% to the recipe cost before markup. 0.9874 x 0.10 = 0.09874 0.09874 + 0.9874 = 1.08614 x 2.5

How many FTEs can a foodservice company hire with a weekly budget of $9,200 if the salary is $10/hour? a. 2.3 b. 230 c. 23 d. 26

c. 23

You are assigned as project coordinator to open six new green grocery stores across the midwest. You want to calculate the minimum amount of time it will take to complete the project. Which method would help best and why? a. operating budget because you can forecast the revenue, expenses, and profits during the project's time frame b. critical path method because it can help you keep your project on track by finding the sequence of activities with the longest duration c. performance budget because you can detail the costs for the specific project d. value analysis because you can ensure that the project's cost is no greater than necessary to carry out the projects goal.

b. critical path method because it can help you keep your project on track by finding the sequence of activities with the longest duration

Which of the following functions of management would delegation fall under? a. organizing b. directing c. planning d. controlling

b. directing

Jason is the director of foodservice at Hospital Food Corporation Inc. He wants to understand how to best conduct effective in-service training for his employees. During this process, he evaluates all of the possible cause and effects related to his particular event. What type of problem-solving process is Jason most likely using? a. intuition b. Fishbone diagram c. pareto charts d. delphi technique

b. fishbone diagram fishbone diagram - cause and effect delphi - group decision making pareto chart - graphically summarize the importance of data

which type of budget works best for an organization where the revenue does not change much? a. rolling b. fixed c. continuous d. flexible

b. fixed

The statement, "To provide high quality, nutritious meals within the federal and state guidelines", is an example of: a. procedure b. goal c. policy d. mission statement

b. goal

Which of the following would increase an outpatient dietitian manager's span of control? a. increasing how often the manager reports to her director b. having a larger geographic dispersion of outpatient dietitians c. decreasing the number of patients that the manager sees per week d. decreasing the number of outpatient dietitians that report to the manager

b. having a larger geographic dispersion of outpatient dietitians

Jay was recently promoted to a top management position what shifts should he make in his skill sets to be most effective in his new position? a. increase human skills, decrease conceptual skills b. increase conceptual skills, decrease technical skills c. increase technical skills, decrease conceptual skills d. increase technical skills, decrease human skills

b. increase conceptual skill, decrease technical skills

John is the owner and manager of a nutrition and fitness company, Nutritious Fitness. This week he is hosting a company-wide training to provide information, ideas, and the latest research in sports nutrition to his employees. According to Mintzberg's theory, which managerial role category is John in during the training? a. negotiator b. interpersonal c. informational d. decisional

b. interpersonal

Which of the following HR tasks involves identifying the unique tasks, responsibilities, and activities of each position in a health service organization? a. working conditions b. job analysis c. job description d. workforce planning

b. job analysis

Which of the following contains information about the line of reporting for positions in the organization? a. job analysis b. job description c. employee retention d. performance appraisal

b. job description

A mission statement is typically required in what type of planning? a. strategic b. long-range c. short-range d. operational

b. long-range

Which of the following is NOT one of the seven widely accepted functions of management? a. coordinating b. monitoring c. reporting d. budgeting

b. monitoring 7 functions: planning, organizing, staffing, directing, coordinating, reporting, budgeting

The kitchen staff meets to vote on a new soup to add to next weeks menu. Every member of the staff gives a vote, duplicates are eliminated, members rank the soups, and finally, they vote for a final decision. What type of decision-making process is the kitchen staff using? a. brainstorming b. nominal group technique c. queueing theory d. Delphi technique

b. nominal group technique

The Nutrition Labeling and Education Act (NLEA), which amended the FD&C Act, requires most foods to have nutrition labeling and requires food labels that have nutrient content claims and certain health messages to comply with specific requirements. What is NLEA an example of? a. federal register b. regulation c. bill d. congressional board

b. regulation

Which of the following parts of a position is NOT defined in the outcome of a job analysis? a. tasks b. skills c. responsibilities d. duties

b. skills

Casey is a representative for Abbott Nutrition and she is going to a conference this weekend. At the conference, she is responsible for transmitting information about her company's new enteral formulas to people both inside and outside of the company. According to Mintzberg's theory, what type of management role is Casey in at the conference? a. disseminator b. spokesman c. monitor d. figurehead

b. spokesman

Jacob is hired as a dishwasher at ABC Food Nations. The employer tells him he needs to join the United Food & Commercial Workers International Union within 6 months to retain his job. What type of union membership is this? a. agency shop b. union shop c. open shop d. closed shop

b. union shop closed shop - union membership is required to be hired open shop - not required to join union union shop - employees must join union in an agreed upon time

Which two statements are FALSE about a zero-based budget? a. it excludes previous budgets b. all expenses must be justified c. it adjusts a predetermined amount each year d. only new budget items must be justified

c & d are false it adjusts a predetermined amount each year and only new budget items must be justified (false)

What is the difference between a patient complaint and a patient grievance? a. a grievance is written and a complaint is verbal b. an unresolved grievance is escalated into a complaint c. a grievance is more formal than a complaint d. a complaint is written and a grievance is verbal

c. a grievance is more formal than a complains

What do "assets" refer to? a. accrued expenses b. accounts payable c. accounts receivable d. mortgage payables

c. accounts receivable

The employees at a food management company are shown in an organizational chart. In this chart, Employee A is connected with a solid line to employee B. Employee B is connected with a solid line to employee C and a dotted line to employee D. What type of position does employee A hold at the company? a. consultant b. advisory c. authority d. staff

c. authority

What type of budget is focused on the process of selecting long-term assets? a. expense budget b. statistics budget c. capital budget d. operating budget

c. capital budget

Which of the following factors contribute to increased food costs over time? a. buying produce in bulk b. checking received items against the invoice c. discounted employee meals during shift d. menu planning

c. discounted employee meals during shift

Which of the following is defined by a job description? a. employee incentives b. salary range c. employment qualifications d. performance appraisal

c. employment qualifications

Joshua opened his own nutrition consulting business and wants to hire a few nutrition consultants. To locate the most qualified RD's, he posted ads at a nearby university's nutrition department. How is Joshua attempting to find potential applicants? a. unstructured selection process b. structured selection process c. external recruiting d. internal recruiting

c. external recruiting structured/unstructured - refer to the interviewing process

Maggie's Meals and Munchies is a start-up meal prep company and they want to determine how to price their menu items. If they want to price the items base don raw food costs using a mark-up factor and hidden costs, which pricing method should they use? a. prime cost method b. competitive pricing method c. factor pricing method d. cost plus pricing method

c. factor pricing method

Maggie's Meals and Munchies is a start-up meal prep company, and they want to determine how to price their menu items. If they want to price the items based on raw food costs using a markup factor and hidden costs, which pricing method should they use? a. prime cost method b. competitive pricing method c. factor plus method d. cost plus pricing method

c. factor pricing method

A manager acting as the spokesperson for the organization is indicative of which of the following managerial roles? a. interpersonal b. figurehead c. informational d. decisional

c. informational

Juan is a 45 y/o male with a wife and four children. He works as a construction worker and supports his family making $40,000 per year. Based on market segmentation, into which group would you categorize Juan? a. innovators b. experiencers c. makers d. achievers

c. makers makers - lower-income, self sufficient, family-oriented achievers - successful, higher income innovators - high income, self-sufficient experiencers - young, impulsive, variety seekers

What is a potential change once unionization occurs in a foodservice management operation? a. management can set wages and fringe benefits b. management can disciple workers without being subject to appeal by the union c. management loses the right to hire d. management gains the ability to use volunteer workers in the kitchen

c. management loses the right to hire

County Hospital announces its new cancer treatment technology at a press conference. Which of the following types of public relations is the press conference? a. community relations b. earned media c. media relations d. customer relations

c. media relations

Which of the following is NOT an example of an item that would be included in a capital budget? a. new office space b. computer upgrades c. nurse salaries d. lab supplies

c. nurse salaries salaries are under the expense budget capital budget - plan for acquiring long-term assets

Which of the following activities is NOT allowed for a not-for-profit medical clinic? a. provide "charity care" b. attain tex exemption status c. participate in political campaigns d. provide employees with benefits

c. participate in political campaigns

Which of the following is NOT a dimension of Continuous Quality Improvement (CQI)? a. employee empowerment b. process focus c. process variation d. customer focus

c. process variation CQI - process focus, customer focus, data-based decision making, employee empowerment, and organizational-wide impact

The items on a menu, the cafeteria service, and a pleasant atmosphere are all examples of which element in the marketing mix? a. branded concept b. place c. product d. marketing concept

c. product

The scope of practice for the RDN includes all of the following components except which one? a. state and federal regulations b. education and credentialing c. public health and safety regulations d. accreditation standards

c. public health and safety regulations

"Severe neonatal hyperbilirubinemia (bilirubin >30mg/dL) has a threshold of 0%, and if this event occurs it signals the need for immediate investigation and response. What type of indicator is this? a. comparative rate indicator b. threshold for evaluation c. sentinel event d. rate-based indicator

c. sentinel event sentinel event - patient safety event that results in death, permanent harm, or temporary severe heart. Has a threshold of 0% or 100%

At the end of the fiscal year, a line chef is NOT promoted to head chef, so he decides to seek a position outside of his current food service company. What type of behavior is the chef demonstrating? a. rationalization b. withdrawal c. substitution d. regression

c. substitution substitution - when an employee puts something else in the place of their original objective. withdrawal - avoiding a frustrating situation

Maggie's meal prep company wants to determine a selling price for their newest breakfast item, protein buttermilk pancakes. Using the cost-plus pricing method, how much should this item be sold for? fixed costs - 23% labor costs - 44$ profit costs - 15% food cost - $1.87 a. $3.40 b. $2.20 c. $7.49 d. $10.38

d. $10.38 23+44+15 = 82% 100-82% = 18% 1.87 / .18 = 10.38

ReDefined is a coffee shop that sells specialty lattes, local pastries, and coffee beans. Based on the following information, how much money does ReDefined need to bring in to break even? fixed costs - $1,075 Variable costs - $3,300 Sales - $5,999 a. $8,224 b. $2,150 c. $6,600 d. $2,389

d. $2,389 Fixed costs / 1 - (variable costs/sales)

Alicia's cafe added a new menu item (banana parfait) this month. The raw food cost is $1.02 per serving and their overall food costs are 45%. What is the selling price for the banana parfait using the factor pricing method? a. $1.45 b. $1.48 c. $2.22 d. $2.26

d. $2.26 100/food cost% 100/45 = 2.22 1.02 x 2.22 = 2.26

Angie is attempting to improve how the clinical RDs rotate floors in the hospital, and she has organized weekly meetings with the clinical RD team to discuss the process. Now she is talking with the RD team leaders and managers (people who are most involved with the process) to collect information and data about the floor's patient loads and responsibilities. Which step in FOCUS-PDCA is Angie at? a. U- understand b. O - organize c. S - select d. C- Clarify

d. C - clarify

The CEO of a food distribution company understands that all his employees have needs that must be satisfied. He tries to motivate his employees by offering his top-selling managers incentive trips, promotions, and advanced training. What motivational theory is the CEO applying? a. McGregor's Theory X b. McClelland's human motivation theory c. Herzberg's two-factor theory d. Maslow's hierarchy of needs

d. Maslow's hierarchy of needs

The community and public health RDN is expected to provide a competent level of performance in which of the following professional domains? a. administration of medicine b. delivery of a diagnosis c. compounding of parenteral formula d. application of research

d. application of research

Colin owns a nutrition consulting firm and he is establishing the company's budget for the next year. To establish the budget, he begins with the existing budget and adjusts for current conditions using an inflation factor. What method of budgeting is this? a. fixed budget b. flexible budget c. zero-based budget d. baseline budget

d. baseline budget

What does an "adjusted FTE" account for that an "absolute FTE" does not? a. hours actually worked b. minimum number of employees c. productive hours d. benefit days and days off

d. benefit days and days off

After a company-wide performance evaluation, the CEO states, "Most of the employees seem pretty average". What is this bias known as? a. leniency error b. halo effect c. recency d. central tendency error

d. central tendency error

A foodservice leader can address the issue of diversity by: a. setting minimum safety requirements for all employees b. establishing short-term commitments to an employee's personal growth c. mandating affirmative action across the entire food service company d. changing the organizations culture to allow participation at all levels

d. changing the organizations culture to allow participation at all levels

According to McClelland's human motivation theory, which career is a person with an achievement motivation MOST likely to gravitate toward? a. dishwasher b. dietetic technician c. dietary clerk d. clinical nutrition manager

d. clinical nutrition manager

Marketing focuses on all of the following objectives except: a. profit b. future growth c. customer wants d. coordination of subsystems

d. coordination of subsystems

An outpatient diabetes clinic wants to determine if their nutrition education program is worthwhile in terms of its costs. The cost to run the program includes RD stating, educational materials, and overhead costs, while the measured outcome include HgA1c%, diabetes complications, and dietary changes. Which quality improvement study should be used and why? a. cost-effectiveness analysis because it compares alternatives b. cost-benefit analysis because it provides comparisons of alternative courses of actions in terms of their costs c. cost-effectiveness analysis because it determines whether the goal of the intervention is worthwhile in terms of costs. d. cost-benefit analysis because it examines program outcomes in terms of money saved.

d. cost-benefit analysis because it examines program outcomes in terms of money saved

Last week, 20 FTEs produced 1.75 nutrition consults per labor hour. How can productivity be increased? a. increase time spent with each patient b. add a PRN dietitian c. increase number of meals served d. decrease overtime hours

d. decrease overtime hours

You want to convey timely and relevant food and nutrition-related news to the public. All of the following activities would help you, except: a. reading Food and Nutrition magazine b. attending continuing education meetings and scientific conferences c. visiting your local bookstore to browse shelves of diet books, cookbooks, and self-help books d. developing the appropriate marketing mix

d. developing the perfect marketing mix

The director of the hospital has assigned you the responsibility of the creation of a complex work task. According to the FOCUS-PDCA model, what is the first step you should take? a. focus on a strategy for continued improvement b. determine how to collect data c. figure out the current knowledge about a process d. find a process to improve

d. find a process to improve

Based on Katz's three skills of managers, which of the following positions would predominantly use conceptual skills to perform their primary job functions? a. dietary aide b. food service coordinator c. dietitian d. food and environmental services director

d. food and environmental services director

A nutrition bill is sent through legislation and signed into law. What branch of government can discard the law if it is considered a violation of a person's basic rights? a. legislative b. executive c. presidential d. judiciary

d. judiciary

"plan" and "control" are two functions of: a. human resources b. marketing c. management d. strategy

d. management

The clinical nutrition service manager is developing a 2-week schedule for her team of 22 clinical dietitians. This schedule shows each employee's on and off days, vacation days, and notes if they have additional responsibilities on a certain day. What type of work schedule serves as the overall plan for developing this weekly schedule? a. shift b. production c. organizational chart d. master

d. master

"tools, materials, and controls should be located close by and directly in front of the operator" is a principle for what type of procedure? a. flow diagram b. process chart c. operation chart d. motion economy

d. motion economy

Which of the following is a potential advantage of break-even pricing? a. financially stronger competition driven out of the market b. customers perceive the product as more valuable c. competitors respond with lower prices d. new entrants prevented from joining the market

d. new entrants prevented from joining the market (new entrants are deterred by the low prices)

Food and labor costs make up the: a. fixed costs b. cash budget c. capital budget d. operating budget

d. operating budget

Joshua is a restaurant manager and has a "country club" management style. Which of the following actions if he most likely to take? a. exert minimum effort to get work done b. focus on both people and production c. focus on production and management tasks d. promote a friendly atmosphere, seek approval and acceptance

d. promote a friendly atmosphere, seek approval and acceptance

You are writing a blog article about the benefits of oatmeal and are plugging your signature oatmeal brand in the article. Which component of the marketing mix are you using? a. place b. price c. product d. promotion

d. promotion

Which of the following statements is an example of a psychomotor objective? a. list foods high in vitamin C b. plan a sodium-restricted menu for one week c. arrange food in appropriate macronutrient food groups d. reorganize tray lines to accommodate a new type of disposable tray

d. reorganize tray lines to accommodate a new type of disposable tray psychomotor - specific to physical movements, coordination, and manual tasks

Which of the following would be included in a job description? a. benefits b. salary c. mission statement d. required license

d. required license

"Designed to Move is a call to action supported by a community of public, private, and civil sector organizations dedicated to ending the growing epidemic of physical inactivity. The Designed to Move Report, which provides a framework for getting kids active and re-integrating physical activity into everyday life, may be downloaded here". What type of marketing is this? a. business b. strategic c. media promotion d. social

d. social

In the Hawthorne studies, researches investigated ways to increase productivity in the workplace and found that certain variables increased the employees' productivity. Which of the following variables would most likely increase an employee's productivity? a. good working conditions b. awards and prizes c. monetary incentives d. special attention

d. special attention Hawthorne studies - special attention, well-treated by supervisors, and given work breaks

You are responsible for the purchase of a new nutrient analysis software program. You need to investigate which program will eliminate unnecessary costs while proving the most usefulness. Which investigation would be most appropriate to conduct? a. market analysis b. budget projection c. value added d. value analysis

d. value analysis