Poll Questions

face-to-face communication

most effective information rich channel is

keeping your promises

negotiating ethically includes

increase in desired behavior

what occurs with negative reinforcement?

intrapersonal conflict

Role ambiguity and role conflict are examples of

cohesion

A group where there is a great deal of camaraderie is a group experiencing

While disruption, chaos, and conflict are inevitable in a group, they can represent opportunities for innovation

Which assertion regarding Gersick's punctuated equilibrium model is accurate?

medium conflict leads to high performance

Which statement is accurate regarding the relationship between conflict and performance?

Groups often perform lower than the best individual in the group

Which statement is true about group decision making?

breaking down jobs into their simplest components to facilitate specialization

a key element of the scientific management philosophy is

conflict-handling style

accommodation is related to your

satisfice

sufficient and satisfied combine to make the word

sender

the individual originating a message is called the

selective perception

the personal filtering of what we see and hear so as to suit our own needs is

- listening takes practice and concentration - effective listening has a behavioral and emotional component - active listening creates a real-time relationship between sender and receiver

which statement about listening is correct?

receiver

who does the decoding

sender

who does the encoding

information-rich channels

effective managers tend to use more

nonprogrammed decision

A unique, nonroutine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n)

decision rule

Angelo works as the frozen food manager in a large grocery store. When his stock of two-pound bags of frozen shrimp gets down to two cases, he emails the warehouse to send ten cases to restock. The "automated" ordering of ten cases when supply gets to

bounded rationality decision-making model

Anita is looking for a summer job when she's home from college. She decides to take the first job that pays minimum wage and will allow her to fit in a family vacation and a dental procedure. Anita is using the

get on the same page

As the meeting begins, some managers allow time to review the material being covered in the meeting, allowing everyone to

improved performance

If psychological safety can be established for a team, the benefits will include

intuitive decision-making model

If you do not have enough relevant expertise to make a decision, you should avoid using

conflict

In traditional manager-led teams, greater levels of hierarchy tend to lead to greater

written report

Kyle wants a record of his communication and is not physically near the person to whom he is communicating. He knows it will take the recipient of his message some time to understand the information conveyed. What communication channel should Kyle utilize?

arbitration

Lyle is a member of a union. His supervisor gave Lyle a three-day suspension for not wearing protective shoes. Lyle appealed the suspension and the plant manager refused to rescind it. The union wants to appeal this decision to a neutral third party

adopting a cooperative stance

The first step to an integrative approach to negotiation is

job design

organizations wishing to increase worker motivation should pay particular attention to?

psychological safety

what can make the possibility of groupthink decrease in a group?