Poll Questions
face-to-face communication
most effective information rich channel is
keeping your promises
negotiating ethically includes
increase in desired behavior
what occurs with negative reinforcement?
intrapersonal conflict
Role ambiguity and role conflict are examples of
cohesion
A group where there is a great deal of camaraderie is a group experiencing
While disruption, chaos, and conflict are inevitable in a group, they can represent opportunities for innovation
Which assertion regarding Gersick's punctuated equilibrium model is accurate?
medium conflict leads to high performance
Which statement is accurate regarding the relationship between conflict and performance?
Groups often perform lower than the best individual in the group
Which statement is true about group decision making?
breaking down jobs into their simplest components to facilitate specialization
a key element of the scientific management philosophy is
conflict-handling style
accommodation is related to your
satisfice
sufficient and satisfied combine to make the word
sender
the individual originating a message is called the
selective perception
the personal filtering of what we see and hear so as to suit our own needs is
- listening takes practice and concentration - effective listening has a behavioral and emotional component - active listening creates a real-time relationship between sender and receiver
which statement about listening is correct?
receiver
who does the decoding
sender
who does the encoding
information-rich channels
effective managers tend to use more
nonprogrammed decision
A unique, nonroutine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n)
decision rule
Angelo works as the frozen food manager in a large grocery store. When his stock of two-pound bags of frozen shrimp gets down to two cases, he emails the warehouse to send ten cases to restock. The "automated" ordering of ten cases when supply gets to
bounded rationality decision-making model
Anita is looking for a summer job when she's home from college. She decides to take the first job that pays minimum wage and will allow her to fit in a family vacation and a dental procedure. Anita is using the
get on the same page
As the meeting begins, some managers allow time to review the material being covered in the meeting, allowing everyone to
improved performance
If psychological safety can be established for a team, the benefits will include
intuitive decision-making model
If you do not have enough relevant expertise to make a decision, you should avoid using
conflict
In traditional manager-led teams, greater levels of hierarchy tend to lead to greater
written report
Kyle wants a record of his communication and is not physically near the person to whom he is communicating. He knows it will take the recipient of his message some time to understand the information conveyed. What communication channel should Kyle utilize?
arbitration
Lyle is a member of a union. His supervisor gave Lyle a three-day suspension for not wearing protective shoes. Lyle appealed the suspension and the plant manager refused to rescind it. The union wants to appeal this decision to a neutral third party
adopting a cooperative stance
The first step to an integrative approach to negotiation is
job design
organizations wishing to increase worker motivation should pay particular attention to?
psychological safety
what can make the possibility of groupthink decrease in a group?
