Practice Manifesto

All size freezes get ___ scoop(s) of flavor, no matter the size. Yes, even 911 freezes

1

All sizes of hot teas get ___ scoop(s) of flavor

1

Cold brews receive ___ scooop(s) of flavor, except for the exceptions

1

Cold pours are made like freezes and receive ___ scoop(s) of flavor in every size

1

When flavor is requested in chai, we add ____ scoop(s) of flavor

1

Iced rebel can amounts and color per size

1 blue, 1 black, 2 blue

How much syrup or sauce is added to any size standard coffee based drink?

1 flat scooop

Rebel Shot

1 oz

What is the correct flavor for a SF Irish Mocha

1 scoop SF Irish cream, 1 scoop SF chocolate sauce

What is the flavor and milk for a SF vanilla latte

1 scoop SF vanilla, 2% milk

The correct recipe for a medium oat milk kicker?

1 scoop irish, 2 shots espresso, oatmilk

Iced Rebel Flavor amounts per size

1,1,2

tea bag amounts in small, medium, and large hot teas

1,1,2

Flavor amounts in small, medium, and large iced teas

1,2,3

Rebel freeze+rebel mix in blender flavor amount per size

1,2,3

How many scoops of flavor per size do frosts receive (Kids, small, medium, large)

1,2,3,4

Hot and iced chais are made with

1/2 chai + 1/2 2% milk

What milk would you use in a skinny salted caramel mocha?

1/2 nonfat milk+1/2 chocolate milk

When a mocha based drink is ordered "skinny" we use

1/2 nonfat milk+1/2 chocolate milk

How much tight froth should be on top of alll mochas, lattes, and breves?

1/4 inch

Target shot window for private reserve and decaf

15-26 seconds

Ideal temperature range for steamed milk?

150-155 degrees

What year was Dutch Bros founded?

1992

911 and double torture cold brews receive ___ extra shots of espresso in every size

2

We always add ____ shots to every size 911 and double torture freezes

2 extra

How much frost mix goes in small, medium, and large, blended chais?

2 oz, 3 oz, 4 oz

What is the correct recipe for a medium almond milk 911?

2 scoops Irish cream, 6 shots espresso, almond milk

What is the correct recipe for a SF White Mocha

2 scoops SF white chocolate, espresso, kick me

Iced and blended dutch sodas are made with our "cool" cans and they get how many scoops of flavor per size?

2, 3, 4

Double Tortures get __ extra shots in every size, and all size 911s get ___ shots

2, 6

The correct amount of espresso shots for all standard small, medium, and large drinks is

2,2,4

Can blended flavor amount per size

2,3,4

Flavor amounts in small, medium, and large blended teas

2,3,4

What are the flavor amounts for a small, medium, and large carburetors? What are the mix lines?

2,3,4 scoops 6,8,10 mix lines

Toasted cold brew are served in a ___ hot cup

20 oz

Iced nitro cold brews are served in a ___ cold cup

24 oz

Blended chais are made with ____ chai and ____ frost mix

3/4 1/4

Safe zone for milk in the refrigerator?

32-40 degrees

A large (32oz) cold pour receives ___ espresso shots

6

target shot window for white coffee

7-12 seconds

What are the mix lines for iced and blended teas, sodas, and lemonades?

8,12,16

What ingredients do you use for an almond milk mocha?

Almond milk, 1 scoop chocolate, espresso

What milks does Dutch Bros offer?

Almond, Kick Me, 2%, Nonfat, Soy, Coconut, Oat Milk, and Chocolate Milk

When a blended drink is ordered sugar free, caffeine free, dairy free, or with white coffee, we know that we are making the drink in the ____ instead of using freeze, and it is called a ___

Blender, carburetor

Caramelizer Ingredients

Caramel, Espresso, Chocolate Milk

golden eagle ingredients

Caramel, Vanilla, espresso, kick me

A dirty chai is

Chai with espresso

What do we always have to add to mocha based carburetors, other than a few ounces of chocolate milk, to make it taste like a delicious mocha?

Chocolate Sauce

Double chocolate mocha ingredients

Chocolate, espresso, chocolate milk

Cocomo Ingredients

Coconut, Espresso, Chocolate Milk

3 Bean Blend is from Where?

Columbia, El Savador, Brazil

What do you do when a customer requests light ice?

Cut the ice amount by 1/2, increase the mix line by 1/2

Who are the Dutch Bros founders?

Dane and Trav Boersma

How do we build a flavor combo for a single drink?

Equal parts flavor combined into a clean, flat scoop

Number 1 recipe rule at DB

Flavor+Shots+Milk

What ingredients go into a caramel hazelnut mocha freeze?

Freeze, 1/2 scoop caramel, 1/2 scoop hazelnut, splash of chocolate milk

What town did Dutch Bros begin in?

Grants Pass, Oregon

Pre-brewed ice teas come in two flavors

Green and black

If a customer ordered a caramel mocha frapuccino, what response would you have when asking and educating them on the menu?

Here at DB we serve "freezes" which are very similar to a frappucino. Would you like to try a caramelizer freeze? Would you like whipped cream on it?

What are the exceptions to the 1 scoop of flavor in all drinks rule?

Iced kickers, hot 911s, iced 911s, iced annihilators

The Kicker Ingredients

Irish Cream, Espresso, Kick Me Mix

911 Ingredients

Irish cream, 6 shots of espresso, kick me mix

What is the best way to describe the Dutch Bros secret menu?

It's a list of flavor combinations and drinks our customers order from

What milk do we use in Breves (kickers, annihilators, 911s, golden eagles)?

Kick Me Mix

Iced cold brew (non-nitro) are built in a ____ and follow standard drink recipes

Mix cup

When a drink is ordered "extra sweet", we add __ scoop(s) of flavor per "extra"?

One

Excellent cusomer service includes

Repeating orders back to customers and crew, serving with a smile, and saying "thank you"

What is the sugar free rule?

SF Sauce is 2 scoops, SF syrup is 1 scoop, SF sauce and SF syrup equal 2 scoops

What are Dutch Bros Core Values?

Speed, Service, Quality

What is the standard amount of cream that we add to a drink? Light cream? Extra cream? Heavy whip?

Standard=2oz Light=1 oz Extra=4 oz Heavy=1 oz

What flavors do we offer for smoothies?

Strawberry, mango, peach, wild berry, green apple

True or false: The only time 911s DO NOT receive 2 scoops of flavor is when they are sugar free, cold pour, or a freeze

TRUE

Dutch Bro Standards and Practice Guide is called

The Manifesto

Double torture ingredients

Vanilla, Extra Double Shot of Espresso, Chocolate Milk

The only time we do not mix white chocolate and dark chocolate

When building a white chocolate mocha

What is the honey rule?

You get 1 scoop of honey in any drink unless it is paired with flavor, then it follows the drink flavor rule

A cold pour is

a drink made with flavor, espresso and cold milk. It has no steamed milk or ice

A freeze is

a frozen, creamy blend of espresso, milk, and sugar

Mocha freezes always get

a splash of chocolate milk

What drinks do we always double cup?

any drink over 155 degrees, hot tea, hot americanos

What ingredients go in a decaf caramelizer carburetor

caramel, chocolate, decaf espresso, chocolate milk

All mocha based drinks at DB are made with

chocolate milk

When chocolate milk is replaced with another milk, we have to make sure to add in

chocolate sauce

Hot chocolates are made with ____ milk and steamers are made with ____ milk

chocolate, 2%

What flavor is added to an apple cider?

cinnamon

If you shots are running longer than 26 seconds, you need to adjust the grind to be more

coarse (to the left)

If your shots are running shorter than 15 seconds you should make the grind more__________

fine (to the right)

Cold pours can be made in ____ cups and ___ cups, depending on the customers request

hot, cold

What do we always offer in Americanos

ice, cream, and sugar

Soft top is always offered on _____ cold brews

iced

When a mocha based drink is ordered sugar free we use

kick me mix

What drinks does DB offer?

latte, Breve, smoothies, hot chocolate, kids drinks, lemonade, dutch soda, tea, cold brew, frosts, espresso

What drinks receive 1 scoop of flavor no matter size

lemonades, chais, smoothies, hot teas, hot chocolates, steamers, apple ciders

Iced drinks are build in a _____ and the mix lines for small, medium, and large iced drinks are ___________

mix cup, 8,12,16

When a white milk based drink is ordered "skinny" we use

nonfat milk

Which drinks follow the standard blended drink mix lines: 8 oz 12 oz 16 oz

rebels made in blender, frosts, smoothies, blended chais, lemonades, blended sodas, blended teas

soft top

standard is 2 oz (2 scoops), is an iddition to a drink and is an upcharge, costs 25 cents per extra scoop, Is a velvety, creamy, delicious foam topping that is popular on most drinks

Iced kickers and annihilators only get 1 scoop of flavor when

the milk changes and/or is ordered sugar free

When a white milk based drink is ordered sugar free we use

the milk the recipe calls for, it doesn't change

We always offer ____ on top of chais

whip+sprinks