Principle of management

Which area of managerial ethics include hiring and firing policies, the protection of the privacy of employees, and wages and working conditions

how an organization treats its employees

A manager concerned with time zone differences is worried about ____

controlling

As applied to social responsibility, social audits represent what function of management? (A) Controlling (B) Organizing (C) Leading (D) Directing (E) Planning

controlling

The language, values, symbols, and beliefs that guide behavior in a country are that country's ____.

cultural environment

When a homebuyer applies to a bank for a mortgage what is the role of the home buyer in the task environment.

customer

Opponents to the maquiladoras concept are most critical of its ____.

exploitation of human resources

The ____ environment is everything outside an organization's boundaries that might affect it

external

What is the key element for managers in a mature market economy?

freedom of choice

Which of the following is true of strategic goals?

They focus on broad, general issues.

Which of the following is an element in the organization's internal environment

organization culture

According to the planning process described in the text, operational plans flow directly from ____.

tactical plans

In Florida a vacationer could choose from over 200 time-share resorts. In Vermont the choice is limited to 15. A resort in vermont has

the power of suppliers

Two of Dharma's facilities are located in areas that are very volatile. Dharma has established long-range plans for all of her facilities, but what must managers at these two volatile facilities take extra care to do?

Allow senior leadership at the home location to make decisions.

What is the difference between a standard operating procedure (SOP) and rules and regulations?

An SOP typically describes a sequence of activities, whereas rules and regulations focus on one activity.

Eastside Community Center (ECC) operates to "foster inclusiveness and empower teens" in underprivileged neighborhoods. Jane, the center's executive director, is one year into a three-year plan to double ECC membership. At this point, she has seen only a 10 percent increase in membership. Which of the following is the best tactical plan to better achieve the organization's goals?

Assigning two key employees as liaisons to the local high schools for the next year.

The purpose of a political action committee (PAC) is to ___

Circumvent laws regarding donations by businesses to election campaigns

When Yui began a new job included in her packet of information was a set of guidelines for how to act in accordance with the firm's values. What are these guidelines from the firm?

Code of ethics

The environment Protection Agency is the agency charged with enforcement of many of the environmental laws in the United States. The agency represents a form of___

Direct regulation

Unemployment rates, interest rates, and economic growth are part of the __ dimension of organization

Economic

Which of the following is a result of the actions of high-profile executive who have lost their positions due to ethical lapses

Executives are expected to exhibit the strongest ethical conduct

which of the following is true of organizational culture

It consists of a firm's set of values and beliefs

Nita's organization has been doing business in foreign countries for many years, and has built plants in the local communities overseas. Recently, her company has been nationalized. What does that mean for Nita?

It was taken over by the government.

What can government appointed agencies who monitor and control certain aspects of business activity do to implement legislation on organizations that violate regulations

Levy fines

Which of the following is an argument in favor of social responsibility

Organizations are responsible for making pollution and should help solve it.

Employees are more likely to be motivated to participate in activities follow rules, and accept outcomes when the perceive a high level of __

Procedural justice

Which of the following is dimension of an organization's task environment

Regulators

When KFC wanted to enter the Japanese market it contacted one of Japans largest poultry producers. The poultry producer provided an understanding of Japanese culture and some of the financing while KFC provided the rest of the financing and expertise. The activities of KFC and the Japanese poultry producer took place in the ___ component of the task

Strategic partners

Many corporations have sophisticated security systems for information and employees. Which dimension of the organization's environment do these systems represent

Technological element of the general environment

Which of the following is the BEST example of a single-use plan?

The plan to build an aquatic center for the Olympics games.

Which of the following circumstances would most likely result in the use of a planning task force to help develop plans?

There is a special circumstance to be addressed.

Why is it important that those responsible for achieving goals have a voice in developing them?

They will be more committed to plans they have helped shape.

Decision making is the process of _____.

adopting one course of action as opposed to others

Who is responsible for identifying, analyzing, and recommending program alternatives; developing and submitting budgets; and finally putting plans into action?

line managers

Which type of economy is based on the private ownership of business?

market economy

Boeing sells aircraft to commercial airlines around the world. It has suppliers around the world too. The defense side of Boeing sells primarily to the federal government. It is a(n) ____ business.

multinational

A(n) ____ for Choice Waste Management could be to include a flyer in each bill that explains the Do's and Don'ts of Recycling and to put the information on the web page where customers pay online. It would develop naturally out of a tactical goal seeking "to develop a recycling campaign for rural communities of less than 1,000 customers."

operational plan

Math-A-Mazing require all empolyees to wear something math-related to work every day. They help by providing pins, scarves, caps printed with numbers or math signs. Employees can wear one of these items or come up with their own. According to the company this policy makes the ocmpany a fun and exciting workplace. This management decision affect the ___

organizational culture

People in the United States, Israel, and Ireland are likely to question their supervisors. This is referred to as a(n) ____ orientation.

power tolerance

A single-use plan for a large set of activities is called a ____.

program

Junhua has been working toward his goals, but a change in the market has created conflict between the goals. He is unsure which goals he should now pursue. What should Junhua to balance his goals?

review all operational plans

Which of the following is a disadvantage of joint ventures and strategic alliances?

shared control over operations

In order for a tactic to be successful, what must it include?

specific resources and time frames

Willa's department is launching an online ordering system for retail and restaurant accounts. The new system simplifies and clearly outlines the steps to be followed from sales inquiry to final order payment. Which type of standing plan will be used to enhance the ongoing efficiency of the order management process?

standard operating procedure

When developing tactical plans, what should be included so they can be properly executed?

step-by-step processes

Goals developed by top managers that address broad issues in the organization are ____ goals.

strategic

An argument against social responsibility in organizations is that___

there is potential for conflicts of interest

Nila's construction firm was awarded a contract to build a new hospital in a Middle Eastern Country. However, the construction project was already three months behind schedule because they could not secure the required permits. When Nila met with her local counterparts, they seemed very unconcerned about this delay. Which of the following accounts for this different perspective about the delay?

time orientation

What is the one of the reasons why an organization would have organizational goals?

to set a unified direction for employees

Which of the following is the starting point of ensuring commitment to the goal setting process for organizational goals and plans?

top management support and communication

What occurs when goals are consistent up and down the organization, and strategic, tactical, and operational goals agree with one another?

vertical consistency