principles of management
Which of the following is a characteristic of successful organizational cultures
(all of these) adaptability, consistency, involvement, and clear mission
After their first year of managerial experience, managers tend to
(all of these) exercise more formal authority, do less listening and more telling, view themselves as the boss and use more positive reinforcement
When teams are used properly and in the right settings, work teams can ...
(all of these) help respond to problems, dreamily improve company performance, instill a sense of vitality, and increase customer satisfaction and service quality
Cycle
A technology .... begins with the birth of a new technology and ends when that technology reaches its limits and dies as it is replaced by a newer, substantially better technology
An expatriate is someone who
Lives and works outside of his other own country
First line manager
Walker is overseeing non managerial workers who are directly responsible for producing goods
Leading
a manager engaged in the management function of leading inspires and motivates workers to continue to work hard and achieve organizational goals
BCG matrix
a portfolio strategy that managers use to categorize their corporation's businesses by growth rationed relative market share
Rational decision making
a systematic process of defining problems, evaluating alternatives and choosing optimal solutions
Situational analysis
also called SWOT analysis for strengths, weaknesses, opportunities, and threats, is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in
Job enlargement
an organization that has increased the numbers of different tasks that a worker performs within one particular job has engaged in
Norms
are informally agreed on standards that regulate team behavior
Creative work environments
are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged
Gantt chart
chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion
Job design
determines the number, kind, and variety of tasks that individual workers perform in their jobs
Groupthink occurs
highly cohesive groups where there is a great deal of pressure to agree with each other
Operations management
involves managing the daily production of goods and services
Job analysis
is a purposeful, systematic process for collecting information on the important work related aspects of a job
Management
is defined as getting work done through others
Which of the following is a commonly used method for increasing goal commitment
make goals public
Distal/Proximal
manufacture of a suntan lotion set a .... goal to increase revenues by 8% over the next 5yrs and a ... goal to increase sales next June by 3%
Satisficing
occurs when managers choose an alternative that is good enough, rather than the best possible alternative
Social loafing
occurs when workers withhold their efforts and fail to perform their share of the work
Innovation
organizational ... is the successful implementation of creative ideas in organizations
Classical management function
planning
Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions
reinforcement modification
Top manager
responsible for the overall direction of the organization
Retrenchment
significant cost reductions, layoffs of employees, closing of poorly performing stores, offices, or manufacturing plants or closing or selling entire lines of produce or services would be characteristic of a ... strategy
According to human relations management
success depends on treating workers well
Human relations
the .... approach to management focuses on the psychological and social aspects of work
Environmental scanning
the first step managers use to make sense of their changing environment
Human resource management
the process of finding, developing, and keeping the right people to form a qualified work force
Affirmative action
the purposeful steps taken by an organization to create opportunities for minorities and women
National culture
the set of shared values and beliefs that affects the perceptions, decisions, and behaviors of people from a particular country
According to the SMART guidelines, goals should be
timely
Import quota
to protect its farmers, japan put limitations on the amount of mushrooms and leeks that could be imported into Japan from China. This limitation is an example of a(n)...
Tariff/Nontariff barriers
two general kinds of barriers are ....
Middle managers
typical responsibilities for .... include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals
Stakeholders
various persons or groups with a legitimate interest in a company's actions
Generational change
when incremental improvements are made to a dominant technological design such that the improved version of the technology is fully backward compatible with the older version .... is said to have occurred