principles of management

Which of the following is a characteristic of successful organizational cultures

(all of these) adaptability, consistency, involvement, and clear mission

After their first year of managerial experience, managers tend to

(all of these) exercise more formal authority, do less listening and more telling, view themselves as the boss and use more positive reinforcement

When teams are used properly and in the right settings, work teams can ...

(all of these) help respond to problems, dreamily improve company performance, instill a sense of vitality, and increase customer satisfaction and service quality

Cycle

A technology .... begins with the birth of a new technology and ends when that technology reaches its limits and dies as it is replaced by a newer, substantially better technology

An expatriate is someone who

Lives and works outside of his other own country

First line manager

Walker is overseeing non managerial workers who are directly responsible for producing goods

Leading

a manager engaged in the management function of leading inspires and motivates workers to continue to work hard and achieve organizational goals

BCG matrix

a portfolio strategy that managers use to categorize their corporation's businesses by growth rationed relative market share

Rational decision making

a systematic process of defining problems, evaluating alternatives and choosing optimal solutions

Situational analysis

also called SWOT analysis for strengths, weaknesses, opportunities, and threats, is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in

Job enlargement

an organization that has increased the numbers of different tasks that a worker performs within one particular job has engaged in

Norms

are informally agreed on standards that regulate team behavior

Creative work environments

are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged

Gantt chart

chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion

Job design

determines the number, kind, and variety of tasks that individual workers perform in their jobs

Groupthink occurs

highly cohesive groups where there is a great deal of pressure to agree with each other

Operations management

involves managing the daily production of goods and services

Job analysis

is a purposeful, systematic process for collecting information on the important work related aspects of a job

Management

is defined as getting work done through others

Which of the following is a commonly used method for increasing goal commitment

make goals public

Distal/Proximal

manufacture of a suntan lotion set a .... goal to increase revenues by 8% over the next 5yrs and a ... goal to increase sales next June by 3%

Satisficing

occurs when managers choose an alternative that is good enough, rather than the best possible alternative

Social loafing

occurs when workers withhold their efforts and fail to perform their share of the work

Innovation

organizational ... is the successful implementation of creative ideas in organizations

Classical management function

planning

Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions

reinforcement modification

Top manager

responsible for the overall direction of the organization

Retrenchment

significant cost reductions, layoffs of employees, closing of poorly performing stores, offices, or manufacturing plants or closing or selling entire lines of produce or services would be characteristic of a ... strategy

According to human relations management

success depends on treating workers well

Human relations

the .... approach to management focuses on the psychological and social aspects of work

Environmental scanning

the first step managers use to make sense of their changing environment

Human resource management

the process of finding, developing, and keeping the right people to form a qualified work force

Affirmative action

the purposeful steps taken by an organization to create opportunities for minorities and women

National culture

the set of shared values and beliefs that affects the perceptions, decisions, and behaviors of people from a particular country

According to the SMART guidelines, goals should be

timely

Import quota

to protect its farmers, japan put limitations on the amount of mushrooms and leeks that could be imported into Japan from China. This limitation is an example of a(n)...

Tariff/Nontariff barriers

two general kinds of barriers are ....

Middle managers

typical responsibilities for .... include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals

Stakeholders

various persons or groups with a legitimate interest in a company's actions

Generational change

when incremental improvements are made to a dominant technological design such that the improved version of the technology is fully backward compatible with the older version .... is said to have occurred