Principles of Management: Management Basics

What do functions of planning, organizing, leading, and controlling represent?

A manager's primary responsibilities

At what level are technical skills in a manager most important?

Bottom level management

What is a specific responsibility for an individual who functions in the monitor role?

Choose useful information

Which skill set do top level managers need in order to see the big picture?

Conceptual

Jose is in the planning step of management. What functions will a manager be required to perform during this step?

Create a detailed action plan

Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

Decisional

What does the organizing step of managerial function comprise of?

Delegating work

How do middle level managers serve as a liaison between top management and the rest of an organization?

Developing and implementing plans to achieve top management's goals

Which of the following best represents an individual who is in the decisional role of manager?

Entrepreneur

Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

Figurehead

Who researched the managerial roles of various CEOs and classified those roles into three competencies namely: Interpersonal, informational, and decisional?

Henry Mintzberg

Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season, he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

Human

Sal is a supervisor for a call center. He constantly monitors his employees'' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

Interpersonal

Don, the project manager, conducts a meeting with his team to begin work on a new project. During the meeting, Don assigns tasks to each member of the team and answers questions from member who were not very certain about their specific duties. What function of management is Don displaying?

Leading

When Mark the manager communicates his department's resource needs to company HQ, which interpersonal role is he fulfilling?

Liaison

The Regional Sales Director is an example of what type of manager?

Middle manager

What is a benefit of a manager with good human skills?

Motivating

Tom is a project manager at an IT company and is determining how he should distribute resources and allocate roles is an example of which function of management?

Organizing

What do managers need to achieve organizational goals?

People and resources

Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Planning

Sylvia is a manager at an accounting services firm. She is designing a four step process based on the functions of management, which include:

Planning, Organizing, Leading, and Controlling

As a top-level manager, what responsibility do you hold at the organization?

Set the company's overall direction

Fred the football coach must meet with media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles in Fred fulfilling?

Spokesperson

____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training, and placement of individuals in specific job roles.

Staffing

You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess....

Technical skills

The three managerial skills a manager should possess are...

Technical, human, and conceptual

How are top level managers different from managers at other levels?

They hold the most responsibility for setting the overall direction of the entire company

Why do lower level managers have a more interpersonal role than managers at higher levels?

They work closely with the general workforce