principles of management

the formal and legitimate right of a manager to make decisions, give orders, and allocate resources is known as

A. Accountability B. power C. Authority D. Responsibility

Which of the following organization would most likely have an organic structure

A. An old organization operating with mass production B. a young organization operating in a very stable environment C. A small organization utilizing small-batch technology in a changing environment D. a large old organization operating in a stable enviornment

Goals that are established by top management and relate to where the organization wants to be in the future are

A. Budges B. Standing goals C. Strategic goals D. Operational Objectives

The Philosophy of management that focuses upon systematically retaining authority at the top of the organization is called

A. Centralization B. Specialization C. Decentralization D. Departmentalization

which of the following would charactize a mechanistic structure?

A. Centralized Decision making B. Free flow of information C. Few rules and regulations D. All of the above

The managerial function that provides direction, a common sense of purpose for the organization through the development of goal and objectives, and the means to reach them is

A. Controlling B.Leading C.Planning D.Organizing

The degree to which organizational tasks are subdivided into separate work jobs is called

A. Decentralization B. Span of control C. Centralization D. Decentralization

which of the following is not one of the advantages of the functional structure

A. Minimized duplication B. Well-defined channels of communication C. Simplified training D. Quick response time to change in the environment

Plans that usually span one year or less, are developed by middle managers, and are concerned with what the major systems within each organization must do are

A. Strategic plan B.Contingency plan C.Operational plan D. Tactical plans

which of the following statements characterizes the matrix structure

A. The matrix structure is the best of all possible structures and has few disadvantages B. although its flexible, the matrix structures will always adversely affect the motivation level of the individual employee. C. communicating and coordination are decreased in the matrix structure D.the matrix structure is flexible and combines the advantages of functional specialization and the accountability of the divisional structure.

the unbroken line of relationships from the bottom to the top of an organization is called the

A. Unity of command B. Division of labor C. Chain of command D. Span of control

Which of the following statement does not correctly charactizae the difference between the formal and the informal organization

A. groups give power in the informal organization B. Informal power follows the chain of command, but authority does not C. In the formal organization, the formal organization authority comes from the position D. Leverage in the informal organization is informal power that goes with the person.

Performance appraisals are a part of what type of controls?

A.Accounting B.Financial C.Human Resource D.Inventory

Affirmative action is defined as

A.Any employment decision that harms one group more than another B.Law that requires employers to make an extra effort to employ protected groups C.Any employment decision that is based upon sexual conduct D.Any employment decision that harms one individual more than any other

An undaunted acceptance and commitment for total quality management means that people must do which of the following?

A.Change B.Dominate C.Energize D.Behave

Which of the following is not a common characteristic of the most multinational corporations

A.Creating foreign affiliates that may be owned or jointly held B.Locating affiliates in the developed countries of the world C.Replying upon standardization of the product and marketing that product throughout the world D.Viewing affiliates in the developed countries of the world

According to expectancy theory, the intensity of motivation function is

A.Directly proportional to perceived or expected rewards B.Indirectly proportional to expected rewards C.Very difficult to determine D.Indirectly proportional to perceived rewards

"Guess what I just heard about the manager's new secretary?" Typifies

A.Downward communication B.Noise C.The grapevine D.Feedback

Which of the following is not a proactive reason why a business becomes international

A.Economics of scale B.Searching for new customers C.Remaining competitive D.Needing raw materials and other resources

Within the TQM environment, suppliers and customers are thought of as what kind of partners?

A.External B.Demanding C.Buying D.Controllable

Which of the following are three basic types of controls

A.Feedforward,concurrent, and feedback B.Prevention, feedback, and feed forward C.Feedforward, in-process, and diagnostic D.Prevention, diagnostic, and therapeutic

The primary purpose of staffing include all of the following except

A.Finding employees B.Hiring employees C.Rewarding employees D.Discipline employees

All of the following would be considered a separation expect

A.Firing B.Retirement C.Lay-off D.Demotion

Before a new established behavior can take place , the previous behaviors must be

A.Forgotten and retrained B.Thawed and changed C.Frozen and unfrozen D.Unfrozen and completed

Motivational theories that emphasize the needs that motivate people are called

A.Goal setting theories B.Content theories C.Path-goal theories D.Process theories

When a manager redesigns a job so that the job includes an increased number of tasks, but does not address the issues of the quality of the challenge of the tasks, the manager is utilizing

A.Job rotation B.Job depth C.Job enlargement D.Job enrichment

An in-depth study of all the positions in an organization is described as a

A.Job specification B.Job description C.Job evaluation D.Job analysis

Which TQM advocate authorized the fourteen points of improvements regarding quality control?

A.Joseph M juran B.Philip B Crosby C.Walter R shewhart D.w. Edwards deeming

Which of the following is an important disadvantage of the team structure

A.Large amounts of time are required for employee meetings and training B.It hurts employee motivation C.It elongated levels of management D.Time required for decision making is increased

Some of the major concerns of a multinational company are the stability of a country's currency and the availability of needed raw materials and supplies. These are elements of which environments?

A.Legal B.Sociocultural C.Economic D.Political

According to Aldrrfer's ERG theory existence needs can be described as

A.Needs for satisfactory relationships with others B.Calls for realizations of potential C.A person's well being D.Calls for achievements of competence

A management technique for instituting change by thoroughly analyzing problems and implementing long-term solutions is known as

A.Occupational management B.Creative management C.Organizational development D.Management by objectives

the statement that explains the primary purpose of the organization and why the organization exists is the

A.Operational Plan B.Strategic plan C.budget D. Mission statement

Management consultant Larry Greiner contends that it takes an ______ for an organization to evolve to the next phase of growth

A.Opportunity B.Crisis C.Loss of sales D.Merge with another country

The leading and recognizing intellectual gurus of TQM include all of the following except

A.Philip B Crosby B.William drift C.W. Edwards deeming D.Joseph M Juran

The objective that eventually determine the selection of control methods are develop during what function?

A.Planning B.Organizing C.Staffing D.Leading

Which of the following describes planning and the international manager?

A.Planning is done by host-Country personnel only B.There is no difference in the level of difficulty between the planning in domestic and international operations C.Planning is far more complicated for the international manager than for the manager's domestic counterpart D.It is far less complicated for the international manager than for the manager 's domestic counterpart

A budget is purposely designed as what type of control to provide summary information to management

A.Prevention B.Concurrent C.Feedback D.Feedforward

The bridge of _____separated people for change

A.Resistance B.Opportunity C.Acceptance D.Economics

All of the following are examples of hygiene factors except

A.Salary B.Company policies C.Working conditions D.The work itself

The first step in the process of planned change is

A.Select the method of intervention B.Diagnose the problem C.Recognize the need for change D.Develop the goal

A return look or disdain without comment from an unhappy person may be interpreted as a

A.Semantics B.Nonverbal communication C.Stereotype D.Verbal reply

The control process requires managers to establish standards for performance measure performance against those standards and

A.Take necessary actions to correct deviations B.Control unexpected situations C.Know their organizations mission D.Establish technical standards

Any criterion of performance measure used as a basis for an employment decision is a

A.Test B.Performance standard C.Assessment center D.None of the above

in an effort to be successful, organization must champion total quality management

A.To suppliers only B.At lower management exclusively C.Towards all levels of management and employers D.Mostly toward top management

Communication is complete when which of the following takes place

A.Written reply B.Mutual understanding C.Verbal expression D.Face-to-face communication

All of the following are significant major barries to effective planning except

Overbalance on the planning department B. LAck of focus on the long-term C. Lack of commitment to the planning process D. Overemphasis on the uncontrollable enviornment factors