Professional Communication. Chapter 2 Test.
Leadership
Process of influencing others to make things better
Conflict management
Process of recognizing and resolving team disputes in a balanced and effective way
Intercultural Communication
Process of sending and receiving messages between people of various cultures
Functional team
Type of team; brought together for a specific purpose. Each has specific goals and responsibilities it must meet
Cross functional team
Type of team; brought together to solve a specific problem or task force
Communicative
Being willing to talk to people or share information
Assertive behavior
Expressing person's opinions while showing respect to others
Stereotype
A belief or generalization about a group of people with a given set of characteristics
Team
A group of two or more people who work together to achieve a common goal
Personal information management (PIM)
A system that individuals use to acquire, organize, maintain, retrieve, and use information
Passive behavior
Accepting the things that happen without trying to change them
Aggressive behavior
Expressing individual needs with little interest in or respect to the others' needs
Diversity
Having people from different backgrounds, cultures, or demographics come together in a group.
Passive behavior, aggressive behavior, assertive behavior
List the 3 types of group dynamic behaviors
Critical thinking skills, listening skills, collaboration skills
List the 3 types of interpersonal skills
Democratic, autocratic, laissez-faire
List the 3 types of leadership styles
Listen carefully, speak clearly, write clearly, be aware of body language
List the 4 things you have to apply when communicating
Laissez-faire
Little to no direction or leading; makes decisions only at team's request
Time management
Practice of organizing time and work assignments to increase personal efficiency
Culture
Shared beliefs, customs, practices, and social behavior of a particular group or nation
Collaboration skills
Skill that is classified as being able to work with others to achieve a common goal
Listening skills
Skill that is classified by the ability of an individual to hear what a person says as well as understand what is being said
Critical thinking skills
Skill that is classified by the ability to interpret and make reasonable judgments and decisions by analyzing a situation
Interpersonal skills
Skills that help people communicate and work well with each other
Formal team
Structure of team; comes together for a specific purpose and has an appointed leader
Informal team
Structure of team; usually made up of volunteers and may be considered a social group
Democratic
Style of leadership; Invited participation from team
Autocratic
Style of leadership; makes all decisions for group
Group dynamics
The interacting forces within a group
Leaders
Those who guide others to a goal
Compromise
To give up an individual idea so that the group can come to a solution