Professional Communication. Chapter 2 Test.

Leadership

Process of influencing others to make things better

Conflict management

Process of recognizing and resolving team disputes in a balanced and effective way

Intercultural Communication

Process of sending and receiving messages between people of various cultures

Functional team

Type of team; brought together for a specific purpose. Each has specific goals and responsibilities it must meet

Cross functional team

Type of team; brought together to solve a specific problem or task force

Communicative

Being willing to talk to people or share information

Assertive behavior

Expressing person's opinions while showing respect to others

Stereotype

A belief or generalization about a group of people with a given set of characteristics

Team

A group of two or more people who work together to achieve a common goal

Personal information management (PIM)

A system that individuals use to acquire, organize, maintain, retrieve, and use information

Passive behavior

Accepting the things that happen without trying to change them

Aggressive behavior

Expressing individual needs with little interest in or respect to the others' needs

Diversity

Having people from different backgrounds, cultures, or demographics come together in a group.

Passive behavior, aggressive behavior, assertive behavior

List the 3 types of group dynamic behaviors

Critical thinking skills, listening skills, collaboration skills

List the 3 types of interpersonal skills

Democratic, autocratic, laissez-faire

List the 3 types of leadership styles

Listen carefully, speak clearly, write clearly, be aware of body language

List the 4 things you have to apply when communicating

Laissez-faire

Little to no direction or leading; makes decisions only at team's request

Time management

Practice of organizing time and work assignments to increase personal efficiency

Culture

Shared beliefs, customs, practices, and social behavior of a particular group or nation

Collaboration skills

Skill that is classified as being able to work with others to achieve a common goal

Listening skills

Skill that is classified by the ability of an individual to hear what a person says as well as understand what is being said

Critical thinking skills

Skill that is classified by the ability to interpret and make reasonable judgments and decisions by analyzing a situation

Interpersonal skills

Skills that help people communicate and work well with each other

Formal team

Structure of team; comes together for a specific purpose and has an appointed leader

Informal team

Structure of team; usually made up of volunteers and may be considered a social group

Democratic

Style of leadership; Invited participation from team

Autocratic

Style of leadership; makes all decisions for group

Group dynamics

The interacting forces within a group

Leaders

Those who guide others to a goal

Compromise

To give up an individual idea so that the group can come to a solution