Psychology Chapter 9 Industrial-Organizational Psychology (Odigia)

What does research suggest about gender diversity and team productivity?

Gender balanced teams performed better, as measured by sales and profits, than predominantly male teams.

Who founded the psychological consulting firm called Psychological Corporation?

James Cattell

Who wrote The Psychology of Management: The Function of the Mind in Determining, Teaching, and Installing Methods of Least Waste?

Lillian Gilbreth

________ psychology is a discipline interested in how relationships among employees affect those employees and the performance of a business.

Organizational

Who wrote The Principles of Scientific Management?

Frederick Taylor

Which of the following is a disadvantage of strengths-based management?

Managers neglect improving their weaknesses and overusing their strengths.

What area are human factors psychologists researching when they study what steps people take to successfully wash their hands before performing surgery?

task analysis

Melora has a sick child at home. Her employer allows her to ________ for a week, so she can work from home, set her own hours, and complete most of her work while caring for her child.

telecommute

Different personality types use different forms of impression management during job interviews. For example, extroverts use ________.

verbal-self promotion

Robert Yerkes, who lived from ________ to ________, was a pioneer in the area of industrial psychology.

1876-1956

Which of the following exemplifies the Hawthorne effect?

Cancer patients volunteer for an experimental treatment and report improved mood to the researchers during the first few days of the treatment.

Why were unions critical of Frederick Taylor's work on scientific management?

His approach depended on managers determining productivity rather than workers.

In 1966, Lillian Gilbreth received the ________ from the American Society of Civil Engineers.

Hoover Medal

________ psychology is the study of how workers interact with the tools of work and how to design those tools to optimize workers' productivity, safety, and health.

Human Factors

________ psychology is specifically concerned with describing job requirements and assessing individuals for their ability to meet those requirements.

Industrial

Lillian Gilbreth, a psychologist who conducted early research in the area of industrial psychology, conducted her research at ________ University.

Purdue

Which of the following industrial psychologists was president of the American Psychological Association at the beginning of WWI?

Robert Yerkes

What should be changed to make the following sentence true? In human factors psychology, the area of cognitive engineering includes the study of vigilance and monitoring, recognizing signals in noise, mental resources, and divided attention.

The phrase "cognitive engineering" should be changed to the word "attention."

What area are human factors psychologists researching when they study when and how people decide to respond to engine failure during flight?

cognitive task analysis

Which of the following is a frequent trigger for workplace violence?

feeling of being treated unfairly, unjustly, or disrespectfully

Industrial-organizational psychology is a branch of psychology that studies ________.

how human behavior and psychology affect work and how they are affected by work

The diagnostic teams at the Centers for Disease Control exemplify a ________ team.

problem-resolution

Which of the following statements about Lillian Gilbreth is false?

she attended Dartmouth University

A police or FBI SWAT team handling a hostage situation exemplifies a ________ team.

tactical